Gems dissapearing!

We bought the gems and we had them and one day they just dissapeared.

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Originally Posted by shivampaw

They were good thanks,

Unfortunately nobody can escalate your ticket for you anymore. You have to be patient for a reply, they will reply.

Please check your spam and junk just in case as the time you have waited isn't too normal. Search for anything from Supercell in your inbox and the support etc.

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I check everything but nothing is here. Unfortunately I can'r proof this loss of gems, you must believe me that i don't lie. And I don't believe that SC staff can't find this info in their servers and show me where I spent them or if not then I demand a full refund! It's terribly bad service for a such big company like SC make people wait so long for a simple answer :-(

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Originally Posted by sol7

I check everything but nothing is here. Unfortunately I can'r proof this loss of gems, you must believe me that i don't lie. And I don't believe that SC staff can't find this info in their servers and show me where I spent them or if not then I demand a full refund! It's terribly bad service for a such big company like SC make people wait so long for a simple answer :-(

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It isn't as simple as you think. Anyway, support as you probably know have been delayed quite majorly recently.

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Originally Posted by sol7

I check everything but nothing is here. Unfortunately I can'r proof this loss of gems, you must believe me that i don't lie. And I don't believe that SC staff can't find this info in their servers and show me where I spent them or if not then I demand a full refund! It's terribly bad service for a such big company like SC make people wait so long for a simple answer :-(

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I agree with you bud.

SuperCell needs to invest in a customer support center and tell shivampa to ease up - its doing more harm than good when you have an unofficial mouthpiece for a company spamming the forums with the same nonsense.

4 months for a response is beyond ridiculous.

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Originally Posted by Common

I agree with you bud.

SuperCell needs to invest in a customer support center and tell shivampa to ease up - its doing more harm than good when you have an unofficial mouthpiece for a company spamming the forums with the same nonsense.

4 months for a response is beyond ridiculous.

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So if I gave you a mod and a staff saying you have to wait will YOU ease up?

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Originally Posted by shivampaw

So if I gave you a mod and a staff saying you have to wait will YOU ease up?

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Here they are :)

http://forum.supercell.net/showthrea...=1#post2142234
http://forum.supercell.net/converse....7142&u2=367713
http://forum.supercell.net/showthrea...=1#post1981642

any news about your missing gems?

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Originally Posted by heitoor

any news about your missing gems?

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As of 5 hours ago unfortunately no.

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Originally Posted by heitoor

any news about your missing gems?

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Who's gems?

I'm missing 6500 gems from that glitch that happened with the free gems.

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Originally Posted by Common

Who's gems?

I'm missing 6500 gems from that glitch that happened with the free gems.

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How are you missing gems from that:confused::confused::confused: