lost my village - please help!

• Name of the village: Tyler
• Name of the clan you are part of: Born Rebels
• Town Hall level: 7
• Date and time of your last playing session: 3 days ago

Hello, I'm using the blustacks app on my pc in order to run clash of clans.
I reached level 53 and town hall 7, then I updated my nvidia gefore graphics card and Clash of Clans stopped working because of that. During all my unsuccessful tries to make things work I deleted the blustacks app completely and by doing so I also deleted the Clash of Clans from it. After I realized that the nvidia update was the problem I degraded it and the game works properly again. But I can't seem to get my village back...

I followed some instruction saying to log in to my google+ account (it wsa linked to my village) and then after the tutorial game a pop up question should appear asking me to link to my old village... Well it didn't show.

My village should be attached to the email chriskate.tyler@gmail.com
My google+ account is the same email.
Village's name is Tyler
The clan I'm in is called Born Rebels and it's a feeder of Rebels Arise (which is also a feeder, of RoadToRebels, which is a feeder of Rebels Elite - the main clan, yeah we're a big family).
I'm an elder, the leader is called Grant. You can contact him and ask him about me, and the co leaders there as well...
I'd really hate to lose my village, please help!

Quote:

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Originally Posted by chriskatetyler

• Name of the village: Tyler
• Name of the clan you are part of: Born Rebels
• Town Hall level: 7
• Date and time of your last playing session: 3 days ago

Hello, I'm using the blustacks app on my pc in order to run clash of clans.
I reached level 53 and town hall 7, then I updated my nvidia gefore graphics card and Clash of Clans stopped working because of that. During all my unsuccessful tries to make things work I deleted the blustacks app completely and by doing so I also deleted the Clash of Clans from it. After I realized that the nvidia update was the problem I degraded it and the game works properly again. But I can't seem to get my village back...

I followed some instruction saying to log in to my google+ account (it wsa linked to my village) and then after the tutorial game a pop up question should appear asking me to link to my old village... Well it didn't show.

My village should be attached to the email chriskate.tyler@gmail.com
My google+ account is the same email.
Village's name is Tyler
The clan I'm in is called Born Rebels and it's a feeder of Rebels Arise (which is also a feeder, of RoadToRebels, which is a feeder of Rebels Elite - the main clan, yeah we're a big family).
I'm an elder, the leader is called Grant. You can contact him and ask him about me, and the co leaders there as well...
I'd really hate to lose my village, please help!

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Using bluest@cks is against the SC ToS. Support isn't given to those who violate the ToS

Quote:

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Originally Posted by shivampaw

Using bluest@cks is against the SC ToS. Support isn't given to those who violate the ToS

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I'm so sorry I didn't know :(

Can I get my village back using my iphone4? please help,
*uninstalling blustacks as we speak/type*

Quote:

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Originally Posted by chriskatetyler

I'm so sorry I didn't know :(

Can I get my village back using my iphone4? please help,
*uninstalling blustacks as we speak/type*

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Ok good.
And yes you can :)

Contact support using the in game report an issue feature by:

Opening Clash
Pressing the settings icon
Pressing Help And Support
Pressing Report An Issue
Pressing Other Problem.

If you can't access the game, or don't have an e-mail setup on your device, you can directly e-mail them at:

clashofclans.feedback@supercell.net and support will help you as soon as possible.

Provide all the details of your problem and village. DO NOT DELETE THE PRE POPULATED DATA!

The following information will be required:

Name of the village:
Name of the clan you are part of:
Town Hall level:
Date and time of your last playing session:


Support may take up to 2-4 weeks to reply.

If they don't reply within 4 weeks you can either PM support with your ticket number that you will receive in an automated response email OR create another thread stating your ticket number.


Good Luck

Shiv

Quote:

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Originally Posted by shivampaw

Ok good.
And yes you can :)

Contact support using the in game report an issue feature by:

Opening Clash
Pressing the settings icon
Pressing Help And Support
Pressing Report An Issue
Pressing Other Problem.

If you can't access the game, or don't have an e-mail setup on your device, you can directly e-mail them at:

clashofclans.feedback@supercell.net and our support will help you as soon as possible.

Provide all the details of your problem and village. DO NOT DELETE THE PRE POPULATED DATA!

The following information will be required:

Name of the village:
Name of the clan you are part of:
Town Hall level:
Date and time of your last playing session:


Support may take up to 2-4 weeks to reply.

If they don't reply within 4 weeks you can either PM support with your ticket number that you will receive in an automated response email OR create another thread stating your ticket number.


Good Luck

Shiv

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Thanks for the quick response and help :)
I do have another problem and I hope you can guide me through it...
The iphone4 used to be my sister's (pass to me) and it has her CoC account attached there...
She's still playing but she linked her ipad to the same account and she doesn't need CoC on the iphone4 anymore.
The reason I turned to blustacks is that I didn't know how to start my own game on the iphone4 without deleting her account... Can you help me make it so I can play my own village on the iphone4 and she can keep playing her village on her ipad ?

Quote:

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Originally Posted by chriskatetyler

Thanks for the quick response and help :)
I do have another problem and I hope you can guide me through it...
The iphone4 used to be my sister's (pass to me) and it has her CoC account attached there...
She's still playing but she linked her ipad to the same account and she doesn't need CoC on the iphone4 anymore.
The reason I turned to blustacks is that I didn't know how to start my own game on the iphone4 without deleting her account... Can you help me make it so I can play my own village on the iphone4 and she can keep playing her village on her ipad ?

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Unfortunately if you don't have access to the account it isn't possible. However support can also recover the village.

Send a ticket for recovering a lost village using the instructions below.

Contact support using the in game report an issue feature by:

Opening Clash
Pressing the settings icon
Pressing Help And Support
Pressing Report An Issue
Pressing Other Problem.

If you can't access the game, or don't have an e-mail setup on your device, you can directly e-mail them at: clashofclans.feedback@supercell.net and support will help you as soon as possible.

Provide all the details of your problem and village. DO NOT DELETE THE PRE POPULATED DATA!

The following information will be required:

Name of the village:
Name of the clan you are part of:
Town Hall level:
Date and time of your last playing session:


Support may take up to 2-4 weeks to reply.

If they don't reply within 4 weeks you can either PM support with your ticket number that you will receive in an automated response email OR create another thread stating your ticket number.

Quote:

---

Originally Posted by shivampaw

Unfortunately if you don't have access to the account it isn't possible. However support can also recover the village.

Send a ticket for recovering a lost village using the instructions below.

Contact support using the in game report an issue feature by:

Opening Clash
Pressing the settings icon
Pressing Help And Support
Pressing Report An Issue
Pressing Other Problem.

If you can't access the game, or don't have an e-mail setup on your device, you can directly e-mail them at: clashofclans.feedback@supercell.net and our support will help you as soon as possible.

Provide all the details of your problem and village. DO NOT DELETE THE PRE POPULATED DATA!

The following information will be required:

Name of the village:
Name of the clan you are part of:
Town Hall level:
Date and time of your last playing session:


Support may take up to 2-4 weeks to reply.

If they don't reply within 4 weeks you can either PM support with your ticket number that you will receive in an automated response email OR create another thread stating your ticket number.

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I don't get your answer..
I should open the ticket in her account from the iphone4?
She'll kill me if I accidentally delete her game... it's linked to her gamecenter and attached both to the iphone4 and the ipad...

Quote:

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Originally Posted by chriskatetyler

I don't get your answer..
I should open the ticket in her account from the iphone4?
She'll kill me if I accidentally delete her game... it's linked to her gamecenter and attached both to the iphone4 and the ipad...

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If her village is linked to a GC account it will never be deleted (unless SC delete it). You will need to make a ticket from her iPhone filing a lost village case which can take about 1 month. You will need to tell support all the details of what has happened so that they don't overwrite your sisters village.

You just set up the phone as new (erase the phone) and use your own gamecenter(appleid) .

Then you can start a new game

Quote:

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Originally Posted by baronbloood

You just set up the phone as new (erase the phone) and use your own gamecenter(appleid) .

Then you can start a new game

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He doesn't want to start a new village.

Quote:

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Originally Posted by shivampaw

If her village is linked to a GC account it will never be deleted (unless SC delete it). You will need to make a ticket from her iPhone filing a lost village case which can take about 1 month. You will need to tell support all the details of what has happened so that they don't overwrite your sisters village.

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the thought of her village being overwritten scares me coz she's high level and worked rly hard and almost 2 years on her village... I'd rather give up my village than have hers overwritten by an honest mistake or me not explaining myself well to the support team...
Thanks for the help anyway ._.

After clarifying with a Community Manager it appears that because you had started your game on the emulator Support won't retrieve it.

Quote:

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Originally Posted by shivampaw

After clarifying with a Community Manager it appears that because you had started your game on the emulator Support won't retrieve it.

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I just finished reviewing your entire ToS from top to bottom and there was nothing regarding blustacks...
And like I said, had I known, I wouldn't have used it in the first place.

Quote:

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Originally Posted by chriskatetyler

I just finished reviewing your entire ToS from top to bottom and there was nothing regarding blustacks...
And like I said, had I known, I wouldn't have used it in the first place.

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From ToS:

Quote:

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You agree that you will not, under any circumstances:

• Engage in any act that Supercell deems to be in conflict with the spirit or intent of the Service or make improper use of Supercell’s support services.
  
• Use h@cks, exploits, automation software, bots, che@ts, mods or any unauthorized third-party software designed to modify or interfere with the Service, any Supercell Game or any Supercell game experience or without Supercell’s express written consent, modify or cause to be modified any files that are a part of the Service or any Supercell game.

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Bluest@cks can modify game-play and is unauthorized software.

Bluest@acs is not rooted by default... So i dont understand why that is worse than any android phone.


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Edit :
The word bluest@cs is sensored so supercel dont like it .. Lol ;)

Quote:

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Originally Posted by baronbloood

♥♥♥♥♥♥♥♥♥♥ is not rooted by default... So i dont understand why that is worse than any android phone.

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People can use software to tap touch their game every few seconds which will keep them online for long periods of time. You can also do other sorts of exploits which will result in a ban. You can also do other sorts of exploits which I obviously can't say which will result in a ban. It is also using unauthorized software. You are only allowed to play SC games on the devices they support. Breaking the ToS means no support can be given.