!!! URGENT !!! Help!

I've purchased over $600 worth of gems and none of them have come?!

I've read the FAQ and done EVERYTHING. Even looked online.

Please help!

EDIT: Yes I read the sticky, I contacted Apple and they said contact Supercell!

Quote:

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Originally Posted by Danny99

I've purchased over $600 worth of gems and none of them have come?!

I've read the FAQ and done EVERYTHING. Even looked online.

Please help!

EDIT: Yes I read the sticky, I contacted Apple and they said contact Supercell!

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Apple wouldn't have told you to contact SC.

While most of the transactions go smoothly, sometimes an answer from Apple or our servers might be slower than usual or might result in errors. Please wait some time and see if they will arrive. If this doesn't help, quit and restart the game. Your gems should be credited to you.

If this doesn't help, please contact iTunes support.

Apple doesn't allow App Developers to see purchase transactions, so Supercell has no way to verify attempted purchases if the transaction does not make it to Supercell's servers.

If after a day of waiting, you do not get your gems, contact apple to request a refund. There are links in your e-mailed invoice, or purchase history within iTunes.



Shiv

Quote:

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Originally Posted by shivampaw

Apple wouldn't have told you to contact SC.

While most of the transactions go smoothly, sometimes an answer from Apple or our servers might be slower than usual or might result in errors. Please wait some time and see if they will arrive. If this doesn't help, quit and restart the game. Your gems should be credited to you.

If this doesn't help, please contact iTunes support.

Apple doesn't allow App Developers to see purchase transactions, so Supercell has no way to verify attempted purchases if the transaction does not make it to Supercell's servers.

If after a day of waiting, you do not get your gems, contact apple to request a refund. There are links in your e-mailed invoice, or purchase history within iTunes.



Shiv

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Yeah well done I read the sticky. Well they DID tell me to contact them.

Quote:

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Originally Posted by Danny99

Yeah well done I read the sticky. Well they DID tell me to contact them.

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If you read the sticky you should be able to see that SC cannot do much about purchases, only apple can.

Did you receive a receipt?

Quote:

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Originally Posted by shivampaw

If you read the sticky you should be able to see that SC cannot do much about purchases, only apple can.

Did you receive a receipt?

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Yep. And I have 5 screenshots showing over $600 worth of purchases.

Quote:

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Originally Posted by Danny99

Yep. And I have 5 screenshots showing over $600 worth of purchases.

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click report a problem on the receipt you would have received from apple and go through the refund process and try again.

If apple say no then keep trying because if they are saying no its because they are being total idiots :)

When others have done this it works fine so they are being idiots. Nothing SC can do and you will have to request a refund through apple.

Quote:

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Originally Posted by shivampaw

click report a problem on the receipt you would have received from apple and go through the refund process and try again.

If apple say no then keep trying because if they are saying no its because they are being total idiots :)

When others have done this it works fine so they are being idiots. Nothing SC can do and you will have to request a refund through apple.

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Well I have proof of purchase of 126100 worth of gems ($1035). So I could show them that?

Quote:

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Originally Posted by Danny99

Well I have proof of purchase of 126100 worth of gems ($1035). So I could show them that?

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Yes :)

And if they still don't then sue them...

Quote:

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Originally Posted by shivampaw

Yes :)

And if they still don't then sue them...

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Ah. Can I just ask Supercell to add them? I will show them the receipts.

Quote:

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Originally Posted by Danny99

Ah. Can I just ask Supercell to add them? I will show them the receipts.

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I don't believe SC will add them because it is possible you received the gems. They don't know if you received them only apple do so you will have to contact them.