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Hello on Friday the 17th i got a $15 dollar itunes card to use on clash of clans. I went to use it and bought $10 with it and didn't get my gems, so i though it must be delay and so then bought the other $5.00 worth of gems and got those but never recieved the 1200 gems. So i waited for about 5 hours still didn't get them so i then emailed Clash of clans. I told what happened and after 48 hours iv'e heard nothing please help.
This is why you shouldn't buy gems
48 hours is rather short. Don't expect an answer before 3-4 weeks.Quote:
Originally Posted by IrRedemption
Quote:
Originally Posted by IrRedemption
If you didn't recieve any of the gems you purchased, go to your Apple account and look and purchases and look at where your money went.
Hi,
While most of the transactions go smoothly, sometimes an answer from Apple or our servers might be slower than usual or might result in errors. Please wait some time and see if they will arrive. If this doesn't help, quit and restart the game. Your gems should be credited to you.
If this doesn't help, please contact our customer support via the in-game reporting. To do so:
Click the Settings icon (gears) in the lower right.
Then click the "help and support" button
Then click the "report an issue" button
Then click the "Purchasing Issue" button
This will generate an e-mail to support with whatever e-mail you've configured on the device.
That e-mail will contain an area called "Do Not Delete" including your unique PlayerID, which is what will help speed up your request.
If you can't access the game, or don't have an e-mail setup on the iOS device, you can directly e-mail them at: clashofclans.feedback@supercell.net and our support will help you as soon as possible.
The average waiting time is between 2-4 weeks, if you do not want to wait so long you can click report a problem on the receipt you would have received from apple and go through the refund process and try again.
Shiv
That's a good amount f money I have invested. I read in the forums it takes 4 weeks max but what if I buy another set of gems. Will I be be forced to endure a 'building time delay' on my purchase? Things like these will only put prospective customers off. I hope Supercell find a way to curb this dilemma permanently and I am sure my request will be heard and my money returned.
The irony is that I made the initial purchase accidentally and appealed for them to return my money and keep the gems. I now intend to spend the money on the gems anyway. The game is very good and this is the first and only problem I have encountered with the application. FYI, I'd probably buy it on ps3 or x box consoles if it were on them as well.
As I said most purchases do go through fine and it tends to be a problem at the apple or google servers.Quote:
Originally Posted by GagotherCastle1995
You can try clicking report a problem on the receipt you would have received from apple and go through the refund process and try again.
I very much appreciate the integrity of the devs who have since reimbursed me with my money. I have therefore chosen to re-invest it back into the game. Cheers and continue providing us with an unparalleled gaming experience!!!
That's great news but don't you mean Apple refunded you as its impossible for Cell to credit the amount back as its Apple who your contract is with and who hold your payment details??
Where would I find the receipt apple has sent me when I bought this product?
Quote:
Originally Posted by IrRedemption
As as the App is free there is no purchase receipt.