Cannot Connect in New Wi-Fi

Installed Wi-Fi in our home office a few days ago. Now, unable to connect to Hay Day.

Hay Day was initially installed from a different Wi-Fi network. It continues to work fine there. When we attempt to connect to the new Wi-Fi in our home office, Hay Day will not connect to server.

Interesting thing is that we installed Clash of Clans from the other Wi-Fi, and had the same issue. After opening ports on our home firewall, it works fine in both environments.

I do not think it is device related, as we are experiencing the same issue with an IPad 4 (v7.x) and an Android device.

Most of the troubleshooting has been done on the IPad. - uninstalling app, reinstalling; closing all open apps; logging into Game Center.

I appreciate any suggestions.

Having the same issue here with Hay Day.. Keeps saying "Connection failed, unable to establish connection with the server" when trying to connect via the new Wi-Fi..

Try the steps for each device in this link. Hopefully, this will out stuck data that is preventing the new connection.

https://www.facebook.com/photo.php?f...size=403%2C403

on phone or tablet, both Android, I get error when opening hay day.

Quote:

---

Originally Posted by Cricks3

Try the steps for each device in this link. Hopefully, this will out stuck data that is preventing the new connection.

https://www.facebook.com/photo.php?f...size=403%2C403

---

Followed all steps in above for IPad ios7, twice. without success. Contacted supercell as suggested 3 days ago and only got automated response. Big problem!!

Still having issues. Have narrowed it to firewall, as when I disable firewall, it works.

I have opened Port 9339 & 5223 (which allowed Clash of Clans to open). Is there another Port that Hay Day uses?