October 2019 Update Bugs Thread

Post your bugs here. If you are experiencing a disconnect or crash, please post what kind of mobile device you are using and what version operating system you are running. Please note that emulators are not supported, therefore, we will not be able to troubleshoot.

• We're aware of the event tab missing one of the events.
• The Quick Train slots being wiped was an unforeseeable bug that only appeared when the build went live and didn't show up when tested. Unfortunately, this cannot be reversed and army comp lists will have to be recreated by the players.
• The Builder Base tab of the player profile alignment is off.
• The Quick Train screen can bee zoomed in (not supposed to happen)
• Activating the Clock Tower in Builder Base doesn't give some buildings the boost aura glow. Note: This is just a visual bug. Buildings are still getting boosted.

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Originally Posted by JohnnyPC

My army comps are all gone.

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Same here. Names of my previous armies there but otherwise empty!

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Originally Posted by Topstong

Same here. Names of my previous armies there but otherwise empty!

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See the first post please.

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Originally Posted by Darian[Supercell]

Post your bugs here.

• We're aware of the event tab missing one of the events.
• The Quick Train slots being wiped unfortunately is a bug and cannot be reversed.

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Implied can’t (or won’t)be fixed. The titles are there just not the army comps. A QoL update and the answer is you won’t patch the fix for a QoL degradation? Nice.

Aggravating. If you beta test you should have known this problem existed. So you just release it and leave it to us to deal with it? A little advance warning would have been nice.

Visual bug on galaxy tab s5e. Doesnt appear on my P20pro.

Is it intended to be able to zoom out in quicktrain?
https://i.imgflip.com/3dh6yy.jpg

please check bug forum for additional threads

I started posting a thread in the Bugs sub-forum before realizing this thread was up, lol.

There’s a bug relating to achievements on player profiles, as I said here.

Brief description: Achievements on which a player has earned zero stars display one star on others’ player profiles, not including my own.

Edit: I also noticed that achievements that have been one starred by other players display two stars, and two starred achievements display three stars.

UI overlap. When I tap on the builder base village tab on main profile tab. The Main base league icon shows in background even when the details for the builder base have been loaded.

App crashes in Android 6, working smooth in 8

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Originally Posted by TurmBo

Aggravating. If you beta test you should have known this problem existed. So you just release it and leave it to us to deal with it? A little advance warning would have been nice.

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As the top posts states, this didn't appear in testing. It only appeared when the build went live.

Does BB Bugs count? If YES, boosted the Clock Tower a few hours back for upgrading Mega Tesla however I had to boost it again.

Could we get an explanation of how did the previous quick train armies get wiped and how it wasn't noticed by an of the testers whether Alpha or Beta ones please?

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Originally Posted by ArunavaMiTra

Does BB Bugs count? If YES, boosted the Clock Tower a few hours back for upgrading Mega Tesla however I had to boost it again.

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How is this a bug if the original boost was a few hours ago​?

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Originally Posted by Saleh47

Could we get an explanation of how did the previous quick train armies get wiped and how it wasn't noticed by an of the testers whether Alpha or Beta ones please?

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Please read the first post. It's explained. There was no bug on the internal build. The bug only surfaced when it went live. Sometimes migrating from an internal environment to a live environment can cause bugs to manifest. It's simply the realities of programming, unfortunately.

Quote:

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Originally Posted by Darian[Supercell]

As the top posts states, this didn't appear in testing. It only appeared when the build went live.

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Given that we always have bugs (and it is expected to have some), I hope you make progress in finding out why your testing doesn't translate to real world game play. Yeah, it's only a game but the money I have invested in it isn't.

FYI in case this helps anyone: I Was able to recreate 2 of my armies by looking in my 'Attacks' list.

After about 15 minutes from opening the game my phone is getting really hot. Never had this issue with Clash... is there something running in the background that would cause this?

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Originally Posted by EvilEmpire

How is this a bug if the original boost was a few hours ago​?

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Well, I had boosted sometime before the update dropped. However after updating the app when i checked back in my the time progress was not what it should've been. Wish i could show proof.

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Originally Posted by Saleh47

After about 15 minutes from opening the game my phone is getting really hot. Never had this issue with Clash... is there something running in the background that would cause this?

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Have you tryed the common steps?

Quote:

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Originally Posted by Darian[Supercell]

Please read the first post. It's explained. There was no bug on the internal build. The bug only surfaced when it went live. Sometimes migrating from an internal environment to a live environment can cause bugs to manifest. It's simply the realities of programming, unfortunately.

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Thanks for explanation. When I posted this there were only two sentences regarding that there is a bug and it can't be reversed

app crashes at startup on Pixel Slate. Didn't you have this same issue last release??? I tried restarting and reinstalling, but still crashes. I sent a report via Google Play.

I have been playing clash of clans for ages on Bluestacks, just did the update and now it will not load, just quits

What is wrong

Lost active guard during maintenance. I was unable to login to an account that should have had an active guard started due to the maintenance. I started update as soon as I saw it was available, but was raided as soon as I tried to access the account. Any active guard needs to be paused during maintenance. Or there needs to be some amount of time where players can get back into their accounts after an update if they had a shield before without getting raided.

Anyone else experiencing slowdown in Android ? I am on Android Marshmallow and after update it has slowed everything down. Darian look at this please.

Hey guys I am finding it difficult to open the clan for all, need some assistance here.


Update: got it a clan mate helped. Ty

The game is no more fluid. My Samsung S7 lags when i swipe between the differents menus.

https://www.clashofstats.com/signatu...ge&size=medium

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Originally Posted by Darian[Supercell]

[*]The Quick Train slots being wiped was an unforeseeable bug that only appeared when the build went live and didn't show up when tested. Unfortunately, this cannot be reversed and army comp lists will have to be recreated by the players.[/LIST]

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I honestly don't care about that part...
I had a bunch of old th5 strats that I never cleared out :smirk:
I only have one that I currently use but I use it so much I can recreate it from memory:cool:

My recruitment tab isn’t finding anyone ... even with “talkative” selected? Is it just me??

+1 to it crashing on Pixel Slate. :(

Posted already in bugs forum but no Amazon app store update for Fire OS yet

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Originally Posted by Imjustaboutokinwar

Posted already in bugs forum but no Amazon app store update for Fire OS yet

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The Amazon build should be showing up any minute now. Each platform has a series of requirements when an update is released. Amazon requires a couple hours in between us "pressing the button" and the update showing up.

Perhaps more robust sandboxing should be considered for future releases.

There is no Halloween Loading Screen. It's also kinda bug. Add a Halloween Loading Screen as well.XD

Why was a clans CWL League removed from the clan information page? Seems like a useless change.

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Originally Posted by Bigdome757

Why was a clans CWL League removed from the clan information page? Seems like a useless change.

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Check stats tab

where did my saved army's go? Saved must not really mean saved?

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Originally Posted by Darian[Supercell]

The Amazon build should be showing up any minute now. Each platform has a series of requirements when an update is released. Amazon requires a couple hours in between us "pressing the button" and the update showing up.

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Thanks
I will stop hitting the update button every two minutes.

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Originally Posted by ClasherAK47

Check stats tab

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Thanks!!!!

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Originally Posted by DarthPez

Thanks
I will stop hitting the update button every two minutes.

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Just got an update regarding Amazon builds. It's stuck in the pipe for another 45 minutes or so.

Quote:

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Originally Posted by Bigdome757

Why was a clans CWL League removed from the clan information page? Seems like a useless change.

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The CWL League is written on the clan's statistics section, but i agree with you that the logo was better

My clans tab is always loading. Even if I close it or even close and open the game, it is still loading with nothing showing up

Not sure if it's a bug or what

No matter what I do I got a static list of recruitable players list and its same list across all my accounts

Not able to access bookmarked clans.. it keeps on loading

Not only in this update, but also before this update, I had so many issues with getting disconnected.
My WiFi signal is perfect. I've tried clearing cache and data. Also, tried reinstalling the game, but no lock.
Please manage to do something with getting disconnected, especially during an attack.
-Android 9

In the list of new members all the players are already in clans and a large proportion are COs, does this mean :

• poaching is now the only way to recruit
• how often does the list renew

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Originally Posted by SaidJan

Not only in this update, but also before this update, I had so many issues with getting disconnected.
My WiFi signal is perfect. I've tried clearing cache and data. Also, tried reinstalling the game, but no lock.
Please manage to do something with getting disconnected, especially during an attack.

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Network disconnects rarely, if ever, have to do with the program itself. It's usually an interrupt in the path your device takes to connect to the servers and how many nodes it has to bounce through.

Typo in "Haunted Highness" event description - "Terrify your opponets..."

All my Heroes have their skins set to default and when i try to change skin ill stuck on Downloading skin screen.

https://i.imgur.com/CSu4Qq6.png

Erroneous return in player search. In my search I get this TH1 player included: #80L22YOOL ("Lubu"). It's an account that doesn't seem to have finished the tutorial (TH1) (although has achieved "Dragon Slayer"?!?). My clan is mostly TH12, so something's gone fundamentally wrong with this specific match

Unable to see labels and doing a search brings up same list of players...none with labels

clan search is stuck at loading with no result.

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Originally Posted by DrSlaughter

Unable to see labels and doing a search brings up same list of players...none with labels

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Same here, but some of my clanmates can see players with only 1/2 labels.

https://www.clashofstats.com/signatu...ge&size=medium

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Originally Posted by ClasherAK47

Not sure if it's a bug or what

No matter what I do I got a static list of recruitable players list and its same list across all my accounts

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I’ve got exactly the same!

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Originally Posted by Darian[Supercell]

Network disconnects rarely, if ever, have to do with the program itself. It's usually an interrupt in the path your device takes to connect to the servers and how many nodes it has to bounce through.

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In English .... does this mean the WIFI box or the Interweb are malfunctioning! 😏

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Originally Posted by jackinmalta

I have been playing clash of clans for ages on Bluestacks, just did the update and now it will not load, just quits

What is wrong

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Same here.

Quote:

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Originally Posted by DrSlaughter

Unable to see labels and doing a search brings up same list of players...none with labels

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The update has been less then 24 hours and you’re expecting everyone to have 3 labels? Lets be realistic here. Give it a whole day, it’ll pan itself out.

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Originally Posted by MrMotator

♥♥♥ where did my saved army's go? Saved must not really mean saved?

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It was only 3 save spots... if you can remember a rough idea of what you used then they must not of been the best. Just watch some videos and learn a new strategy. Bugs are common in technology and if Darian says they didn’t see it on their side then believe it. Give SC a break, they dont want to cause issues on purpose.

Quote:

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Originally Posted by jackinmalta

I have been playing clash of clans for ages on Bluestacks, just did the update and now it will not load, just quits

What is wrong

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Playing CoC on emulators is unsupported, and discussing the use of emulators here is against forum rules.

As with the writing a clan mail window: the recruit members window closes when trying to navigate. A window asking “are you sure you want to close recruitment tool / clan mail window” would help this

Xiaomi version of the game (kunlun) still not available. I heard it won't be until at least tomorrow noon.... Does it mean this version we'll get an extra-day for the 4x Star Bonus event?

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部落冲突》10月16日更新公告
尊敬的首领：
目前部落冲突正在进行一次游戏更新，为了完成本次更新我们需要暂时停服维护，预计10月17日12:00完 成维护，具体维护时间以游戏内为准，给您造成的不便敬请谅解。感谢您对游戏一如既往的支持，祝 您游戏愉快！

——《部落冲突》运营团队

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http://update.coc.kunlun.com/?channel=xiaomi

So Everytime I go on recruiting screen I have to set new labels? So the set clan labels are only for people looking for a clan?

Every account I click on has a clan already. Is there a way to only get clanless players on the list?

I still have no idea how I am going to recruit with a full clan and not wanting to kick even inactives and still do 50-50 searches?

The more I mess with things the more ticked off I get!

Just noticed the quick train tab can be zoom in and out....

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Originally Posted by OnyxDS

Erroneous return in player search. In my search I get this TH1 player included: #80L22YOOL ("Lubu"). It's an account that doesn't seem to have finished the tutorial (TH1) (although has achieved "Dragon Slayer"?!?). My clan is mostly TH12, so something's gone fundamentally wrong with this specific match

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All achievements showed up as one-starred on a base I searched up a while back. A TH2 does not have “Release the Beasts”, “Empire Builder”, or “Anti-Artillery” achieved but a star comes up on all of them.

Edit: This also happens with “Well Seasoned” when I look at other players’ profiles. I have not seen a single profile without this bug yet.

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Originally Posted by hardikpethani112

Just noticed the quick train tab can be zoom in and out....

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Is this a bug? If not, why did you post here?

Edit: Haha, turns out that it IS a bug. I figured it was intended cuz I like it.

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Originally Posted by JohnnyPC

Is this a bug? If not, why did you post here?

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Idk its bug or intented

Quote:

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Originally Posted by wotanwaton

Visual bug on galaxy tab s5e. Doesnt appear on my P20pro.

Is it intended to be able to zoom out in quicktrain?
https://i.imgflip.com/3dh6yy.jpg

please check bug forum for additional threads

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I can zoom in and out on my Tab s5e too. Maybe it's only for tablets to see all training slots?

Sooooo many clicks to logout :(

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Originally Posted by hardikpethani112

Idk its bug or intented

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It's a bug and added to the bug list.

Quote:

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Originally Posted by SaidJan

Not only in this update, but also before this update, I had so many issues with getting disconnected.
My WiFi signal is perfect. I've tried clearing cache and data. Also, tried reinstalling the game, but no lock.
Please manage to do something with getting disconnected, especially during an attack.
-Android 9

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I am having that issue right now. It kept popping up loading icon for a while then restarted.

- Using old iphone 5s model

No upload clan list.. loading screen show all time. Nice, can't join to clan who need troops

Update : Fixed
Update : Again no work

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Originally Posted by Kevinir

https://i.imgur.com/CSu4Qq6.png

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This is awkward.

I started to upgrade my Warden to level 17 about two days ago. Now the builder is gone, it is back to level 16 and I got the ~8 million elixir back in my vault. Is this an update related bug as well? Because it will make me wait for another 2 extra days to be able to play CW again...

Also all premade armies are gone...

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Originally Posted by ProPanda

This is awkward.

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Please read the first page for known bugs before adding more to the list.

Elders allowed to do Recruitment?

I see all this hate at SC for “losing my saved armies” yet, why is it there fault you don’t roughly remember the ONLY 3 quick train armies you made? You looked at the screen enough every day. Not to mention they’re the easiest thing to create and you should be able to look through your attack log. If you cant remember them, take this as a learning opportunity to find a new strategy, or 2, or 3, maybe even 6!
Does it suck, yes. Does it ruin game play experience, no. So lets ease off the easy fix you can change and let SC worry about the serious bug fixes they’re working on around the clock for us. You know they work hard to give us the best gameplay possible. Thank you SC for your hard work and dedication; as a 7 year player, this is the only game that has kept me entertained for so long and handled right away with update issues.
#bugshappen

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Originally Posted by Imjustaboutokinwar

Posted already in bugs forum but no Amazon app store update for Fire OS yet

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Ditto. Same problem last update. Took days, not hours to fix. Blame Amazon.

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Originally Posted by PapaTroll

Ditto. Same problem last update. Took days, not hours to fix. Blame Amazon.

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Few minutes back anoushka said it should be available now.

Where have my bookmarked clans gone? They went poof .... when will this be restored!!!

What is the difference now between 'elder' and 'member' ... besides the letters on screen?

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Originally Posted by JusMe

Where have my bookmarked clans gone? They went poof .... when will this be restored!!!

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That’s odd. After learning that my army saves disappeared I immediately looked at my bookmarks and they were still there. Maybe I’m just lucky? Anyone else lose bookmarked clans?

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Originally Posted by BrodoCaldo

Same here, but some of my clanmates can see players with only 1/2 labels.

https://www.clashofstats.com/signatu...ge&size=medium

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+1 on recruitment not filtering when labels are selected. I get the same list regardless of which labels I search and none of the players have labels selected. I set 3 labels on my main account and then searched for those 3 labels from an alternate account in another clan & still didn’t see any players with any labels selected.

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Originally Posted by Bigdome757

That’s odd. After learning that my army saves disappeared I immediately looked at my bookmarks and they were still there. Maybe I’m just lucky? Anyone else lose bookmarked clans?

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Some of them are back, but not all of them ... I know this because we have several clans we run and I'm sure those were in my list since I've used the list for 'hopping' and inviting stuffz ... oh well ....

Bug as a clan lleader search for players if i select 2 items i can search as soon as 3 items to search for are select the search box goes grey and can not be selected

Pixel 2 Android

1. "Search Clans" tab isn't working.
2. Some profiles are already showing a star in the Well Seasoned achievement.

[QUOTE=COJACk3;12363959]The update has been less then 24 hours and you’re expecting everyone to have 3 labels? Lets be realistic here. Give it a whole day, it’ll pan itself out.

I would expect to see some..none show up..this is a bug..just being real with you.

Why didn’t our past season challenges contribute to the new achievement?

If I'm reading chat all the way up, I cannot scroll back down by one tap the top anymore 😭😭

There is a real "bug" in my soup! :facepalm:

Clashers: Hurry up and release updates

SC: Releases update

Clashers: Arrrggggh there's bugs

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Originally Posted by JusMe

Where have my bookmarked clans gone? They went poof .... when will this be restored!!!

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It takes few minutes but then you will be able to see them.

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Originally Posted by ElectroWiz

Why didn’t our past season challenges contribute to the new achievement?

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Probably because they didn't saved the points you scored the past season challenges. I think they will start NOW collecting your data for this achievement

https://www.clashofstats.com/signatu...ge&size=medium

Clan tab (clan search or clan bookmarks) are either extremely slow to populate atfirst, or do not populate (didn’t extend wait more than a few minutes).
Upon selecting a filter (size, name, or else), a list of clans populate, and a few (but not all) clan bookmarks appear.
Closing and reopening the profile window, the clan list again becomes unresponsive.

Ps: someone commented that rebooting the app brought different bookmarked clans, but still not all (from before the update).

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Originally Posted by S1mon123

Clashers: Hurry up and release updates

SC: Releases update

Clashers: Arrrggggh there's bugs

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they have from july or june ( last update ) time to fix bugs!

Quote:

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Originally Posted by Darian[Supercell]

Please read the first post. It's explained. There was no bug on the internal build. The bug only surfaced when it went live. Sometimes migrating from an internal environment to a live environment can cause bugs to manifest. It's simply the realities of programming, unfortunately.

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I am a new Python learner but do you mean written codes change automatically?
Never experienced though.

Quote:

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Originally Posted by Montapegenesis

I am a new Python learner but do you mean written codes change automatically?
Never experienced though.

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And i am currently studying and going to be an IT specialist for application development.

i dont find members in membersearch with the labels i choose. and most have a clan.

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Originally Posted by wotanwaton

And i am currently studying and going to be an IT specialist for application development.

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Wow! Good luck with your studies! :)

Are Elders allowed to do new recruitment search? I thought it was only restricted to Leader and Co Leaders

Player search doesn’t show any players with the tags I selected

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Originally Posted by Ramboooo

i dont find members in membersearch with the labels i choose. and most have a clan.

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Please allow 24hrs time for players to update their app and catch up with everything.

Quote:

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Originally Posted by MrSJS

Are Elders allowed to do new recruitment search? I thought it was only restricted to Leader and Co Leaders

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Only leader and co-leaders can search for new members