no sledge after event completed

Not trying to be argumentative here--I am also back to work today, but the majority of my office is NOT. There are only a handful of people in my office today. SC may be running on a skeleton crew for the holiday. Or, they may not, but in any case, my guess is that all things are bogged down everywhere at the moment. Giving them a few days before we get bent out of shape isn't such a bad idea.

I have reached the event personal goal and no sled. But in previous events, if the world goal was met you still got that reward, is that no longer so? Only asking because hubby hasn't reached the personal end goal but also hasn't received the sled.

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Originally Posted by Cricks3

Is if forgotten that it's Christmas? SC employees have families that they wish to spend the holidays with just as you do. They are allowed time off from work just like everyone else. This WILL be taken care of when employees return from their holidays....which they rightfully deserve.




Unfortunately, either whoever wrote to you didn't explain correctly or you misunderstood. Each event has several levels (personal goals), each with it's own prize award. In order to qualify for the event BONUS (in this case, the sled), you need to achieve the GLOBAL level, which is the level marked by the blue globe. If you do NOT reach this, you won't get the bonus. If you DO reach this, you will (if all internet delivery paths remain unbroken) receive the bonus AT THE TIME the goal amount is achieved. If the event goal is achieved before the event time runs out, the even will continue till the end time to allow all participants the opportunity to fulfill all of the personal goals/levels.


I'm going to copy/paste this from my post on the other thread on this issue for everyone to read and learn just how the internet works so you'll understand why many of you have not received your sleds...or diamonds from past events:

"I've done this time and time again and, to be honest, I'm tired. The following is a link to a simple description of how the internet works. It would be best if you read the entire article, but even if you read just the first page, you'll begin to understand just how complex a path that sled has to take from SC to your device and how many opportunities there are for it to get redirected, stopped, detoured, and even lost on it's way to you.

http://computer.howstuffworks.com/in...s/internet.htm

SC does not own the internet. They do not own every single one of hundreds of servers, nodes, routers, and other components that one digital sled may travel through to get to you. They have no control over Apple's servers, the servers that pick up from Apple's and transfer to the next set of servers down the road, nor the servers your internet provider uses. If any servers or other equipment along the way get jammed, breakdown, are undergoing maintenance or replacement, or just overloaded, much of the information traffic will be diverted by the owners of that particular equipment to any number of other stops, thereby, delaying arrival of the information (sled/diamonds). If data is corrupted along the way, the trip is ended and the item never reaches it's destination.

Please read this linked article or, at least, the first page so you can attain some understanding of what is involved in getting a simple sled through Hell and high water to arrive at your door. Not so simple and straight forward as you thought."

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Thanks for the link. I fully understand Supercel may not be directly responsible for the prize getting lost in transit..that happens in quite a few games that are as big and complex as Hay Day. Indeed a game I used to play called Farm Town had the same sort of issues from time to time, because of the amount of servers involved, but when you contacted the support forum, or emailed support, they put it right..thats all we are asking for ..nothing more really. We do appreciate that its Christmas, and most of the staff may be on holiday..hopefully somebody from Supercel will drop in here and let us know they are going to resolve the issue soon

Quote:

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Originally Posted by Cricks3

Is if forgotten that it's Christmas? SC employees have families that they wish to spend the holidays with just as you do. They are allowed time off from work just like everyone else. This WILL be taken care of when employees return from their holidays....which they deserve







I'm going to copy/paste this from my post on the other thread on this issue for everyone to read and learn just how the internet works so you'll understand why many of you have not received your sleds...or diamonds from past events:

"I've done this time and time again and, to be honest, I'm tired. The following is a link to a simple description of how the internet works. It would be best if you read the entire article, but even if you read just the first page, you'll begin to understand just how complex a path that sled has to take from SC to your device and how many opportunities there are for it to get redirected, stopped, detoured, and even lost on it's way to you.

http://computer.howstuffworks.com/in...s/internet.htm

Please read this linked article or, at least, the first page so you can attain some understanding of what is involved in getting a simple sled through Hell and high water to arrive at your door. Not so simple and straight forward as you thought."

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Yes that's fine....but this is a huge scale loss. There are so many who haven't received their sleigh. Never before has this happened, or we would have heard about it!!

and Im sure sure they would have at least one person working through Christmas to " man the fort" ..and would have expected some reply to this large scale glitch...?

Quote:

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Originally Posted by Sprek

I have reached the event personal goal and no sled. But in previous events, if the world goal was met you still got that reward, is that no longer so? Only asking because hubby hasn't reached the personal end goal but also hasn't received the sled.

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Yes that's still the rule... If you reach the event world goal you receive the end goal when the target is reached.
but...
there seems to be some kind of glitch, as there are many players who haven't received their sleigh yet.. See the post on bugs and issues..

i didnt get get my sleigh and I contributed 168 woollies , whereas my partner stopped contributing after he made it to the global event stage, he got his nice sleigh when the target was reached yesterday
hopefully it will be rectified when sc get back to work.

It's a known issue. Supercell is working on it. I'm pretty confident they will make good on the prize for everyone who earned it eventually.

There is already a thread about this here.

You are encouraged to please wait at least 24 hours before submitting it as an in-game bug/ticket since this is already a known issue.

I did not recieve the sled either. I completed my personal event goals many days ahead of the community goal. The following is SuperCells's response to my "no sled issue"


I'm sorry to know that you did not get a sled from the event with loom. I can assure you that everybody who contributed towards reaching the goal for the global event/personal event have received the reward. Please bear in mind that you received the reward only when the goal was reached and not after the event was over.

Sometimes it takes a while for Alfred (postman) to bring you the package with the gift (from the event). Please double-check next to your house on your farm, it usually leaves it next to the board orders the truck and the house. Also, please make sure you opened all the packages that might have been delivered so that Alfred can come back with the last package you have ordered.

Since I have to packages outside of my house and I am VERY sure that I completed my event goal several days ago, I am assuming that I will NEVER receive me sled

This is another disappointment

After completing my donations, no pkg with sled😿. Hubby received one!

I finished the entire event board and did not receive the sled. I have restarted the game several times and still have not got it.. Please fix the issue so I can get it.. Thank you.

152 wool items.... And I didn't receive one either... :(