no sledge after event completed

Supercel are aware of the problem, and are working to resolve it.. check SuperSteve's post :)

http://forum.supercell.net/showthrea...mpleted/page16

I hope i receive my sleigh soon, i haven't gotten any

As per these posts from above, they are quit aware of this situation and doing their utmost best to rectify it.

Quote:

---

Originally Posted by SuperSteve[Supercell]

Hey Guys,

Thank you for your patience on this matter. I can definitely understand how frustrating it is. Supercell is aware of this issue and is actively investigating the cause and looking for a fix. Keep in mind that it is the holiday so we are not running at full steam. We will have more news about the bug and potential solutions as soon as possible, and we will certainly make things right as we always attempt to do.

Also keep in mind that moderators have direct communication with Supercell staff so any updates they provide are based on information provided by SC!!!

Happy Holidays!

-Steve

---

Quote:

---

Originally Posted by Shellbird

I too did not get my sleigh after spending diamonds for 5 days on Tom. I've had a couple of replies back and I thought this was cute so I wanted to post for you all. They are working on it so fingers crossed the grinch will be found soon. This is part of their latest reply to me:


"I am very sorry to hear that you did not receive your reward for our latest event. The Grinch has done it again... And unfortunately, he has stolen some of the sleighs that were to be delivered to our players when the the global event goal was reached. Our team is working very hard, at this time, to find these missing sleighs for our players who did not receive their hard earned prize."

---

EDIT: And another reply from Support posted over 23 hours ago but, unfortunately, got lost among all the shouting:

Quote:

---

Originally Posted by Fishhook

"I am sorry to hear about this. I have already forwarded the details of the issue to our development team. We're investigating this and will get back to you as soon as we have an update."

---

I hope they find the Grinch soon, as he has my sleigh too. I think the Grinch has a few other friends helping out with how many sleighs went missing!! They should hide the Grinch somewhere in your farm and when you find him and tap on him, voila your sleigh appears!

Haha that's a great idea...prob copyright problems but still a great idea!

I hope they fixe it, 'cause I really want that sledge! And I reached the 4/5 goals before the global one was reached.

Happy to hear SC is aware and working on this...I was excited about this particular prize & it's the first one I never received

Wouldn't it be great if the BRT delivered our missing sleighs? A nice compensation for all this hassle. Of course, I would settle for the carousel so I could have some fun while I wait....and wait...and wait.

Didn't get any sleigh but I feel I should have. Is it a problem to have contributed almost entirely with blue wool hats?

This issue might be related to the acceptance of multiple items for the same count? The server itself probably did something dumb like only count the 2 or 3 white shirts I gave but not the over 100 blue hats.

So if you are also a person who didn't get the sled did you also happen to contribute a very small amount of one item along with the large amount of another?

I would like to be placed on the list of still waiting for their sled.

I have commented on Hay Day's face book page without a response ... so checked on here to see if there was others having this issue too. So I registered on this site in order to voice my disappointment about not receiving my sleigh. My husband received his .. so I waited and now the event has ended with still no sled. I had even donated more than enough to complete the minimum requirement needed.

Is there a sign up list? Do I need to send them a message? If so how? Wondering how will they know who received theirs and who hasn't.