Book of hero price increase?

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June 23rd, 2019
AxNOOBX

Quote:

Originally Posted by mattyboo1

I noticed BOH now costs 925 gems. What’s the point of this? For someone with gold pass, gemming a hero is 825 gems, so buying boh is useless. For someone without gold pass it costs 999 to gem a hero, so you only save 74 gems. Not happy with this at all because I bought them a lot. Will no longer be doing that

I was so sad when I saw it to cause that was our upper hand against people with gold pass
June 23rd, 2019
JusMe

Quote:

Originally Posted by AxNOOBX

I was so sad when I saw it to cause that was our upper hand against people with gold pass

The suggestion that this has ANYTHING to do with the gold pass is nonsense ... it's a glitch, someone replaced books but didn't replace the price tag, that's all .... 'upper hand'? Please elaborate....
June 23rd, 2019
Kaptain Kat

Quote:

Originally Posted by GORDtheGREAT78

Now you're going too far. Clearly I've hit a nerve. Relax a bit.

Maybe "force" was a wrong term. What I'm saying is, if you offer anything at a set price, no reductions or discounts, people either buy it for that price or not.

Several people on this thread have indicated that the BOH for 500 gems is the ONLY THING they buy. So, let's assume they don't spend any other gems on anything else. Am I still wrong with my previous statement? Or am I just one of many that think the same about the outrageous prices SC puts on items in the daily trader?

These “several people in this thread” did you base that just on assumption of the length of the thread or did you actually bother to read a good portion of it ?

I wont deny that several people commented they buy the BoH regularly but how on earth didn’t you manage to miss ALL the messages that explained the overpriced BoH ?
PS quite a few people buy the training potion as well for 25 gems.
June 23rd, 2019
Kaptain Kat

Quote:

Originally Posted by ElectroWiz

Kat are you an official Supercell person? How do you find out these things? Thanks for being so helpful :)

We moderators (the ones posting with the “supercell moderator” badge) are players of the game just like anyone else.
And we volunteer our time to help out on the forums.
So in that sense there’s no employer employee or something along those lines relationships.

We have basically daily contact with SC and their community managers and alike and we are indeed under NDA. That means when SC is ready to share the news with us we are privy to stuff like update info and sneak peek schedule in advance or sometimes other confidential information.

We help the CMs and are extra eyes and ears around the forums. As such we pass on many things like what players are happy and unhappy about, good suggestions or ideas, things which are problematic for players etc etc. we sometimes make suggestions about changes in an update which isn’t released just yet and sometimes those suggestions are implemented on the spot.
Anyways, since we have lines of communications I tried asking SC the Thursday evening about this thread and issue. Luckily someone was still online and caught it and was able to answer these questions for me because it would’ve been a long weekend around the forums otherwise.
June 23rd, 2019
2222

Quote:

Originally Posted by GORDtheGREAT78

To find the BOH at 925 gems was not fun. To hear all the comments about it from others means I'm not alone. However, the items in the daily trader are extremely over priced, the BOH is the only thing I buy, and even at 500 gems it's a stretch. 10 wallrings, the shovel, hero potion, to name a few, are so over priced. It's a waste of time and space to put these in the daily trader.

I would assume if the prices were lower, more people would buy them. Higher prices and people will not buy them.

SC seems to be more about getting the peoples money rather then offering the people better deals. The rewards in the clan games have been decreasing as well. More and more in game purchases come up to offset the lack of rewards and deals through the game

To sum it up, I'm not impressed with how COC has increased the dollars required to play its game

Did you read the thread so you can see SC actually is trying to ADD another 500 gem book of heroes? The one that was offered to you is one that would not have even been a book of heroes before the change and in the future it will be 500. The one on trader cycle that was always 500 is still on the cycle and coming your way too.
June 23rd, 2019
Piper139

Quote:

Originally Posted by GORDtheGREAT78

To find the BOH at 925 gems was not fun. To hear all the comments about it from others means I'm not alone. However, the items in the daily trader are extremely over priced, the BOH is the only thing I buy, and even at 500 gems it's a stretch. 10 wallrings, the shovel, hero potion, to name a few, are so over priced. It's a waste of time and space to put these in the daily trader.

I would assume if the prices were lower, more people would buy them. Higher prices and people will not buy them.

SC seems to be more about getting the peoples money rather then offering the people better deals. The rewards in the clan games have been decreasing as well. More and more in game purchases come up to offset the lack of rewards and deals through the game

To sum it up, I'm not impressed with how COC has increased the dollars required to play its game

The books and other items are generally good values if you were inclined to purchase gems for the same purpose. If you were not inclined to buy gems, then they seem pretty expensive. Imo, lower town halls should never buy any of the items other than perhaps the training potions. For example, it is far cheaper for me to gem my king to completion on my th8 than to buy a book. On my 12, the book is cheaper. By a good bit. Both are more expensive than just doing it the old fashioned way. Purchase prices are reasonable, mostly, compared to straight gemming. What value a player puts on a particular item is up to them. As far as my most hated items ( power and hero potions), they should be far more expensive. But that's my personal bee in my bonnet and not necessarily rational.
June 23rd, 2019
GORDtheGREAT78

Quote:

Originally Posted by Kaptain Kat

These “several people in this thread” did you base that just on assumption of the length of the thread or did you actually bother to read a good portion of it ?

I wont deny that several people commented they buy the BoH regularly but how on earth didn’t you manage to miss ALL the messages that explained the overpriced BoH ?
PS quite a few people buy the training potion as well for 25 gems.

Quote:

Originally Posted by 2222

Did you read the thread so you can see SC actually is trying to ADD another 500 gem book of heroes? The one that was offered to you is one that would not have even been a book of heroes before the change and in the future it will be 500. The one on trader cycle that was always 500 is still on the cycle and coming your way too.

I read the other comments, I especially liked the one who said that if the BOH was 425 gems cheaper then SC would've fixed it immediately.

Funny how theres such a defence for SC, especially for those who don't "work" for SC.

This obviously upset quite a few people, as there is this thread. But you'd rather defend SC and talk about it being perfectly priced, rather then agreeing with the mass of people saying that it's over priced.

If this was a glitch, a bug, a mistake on the part of SC, why only give the discount to those who write in? Why not give the discount to all that purchased the BOH for 925. Clearly a cash grab in my opinion. Spend your gems on a "bug" but spend real money to get those gems back

Also, to those who have the attitude, the "moderators", relax a bit and listen to the people. Telling us we're wrong doesn't make everything right. If the rules were reversed, you'd have an issue with being told "it's a great price" when clearly it is not
June 23rd, 2019
2222

Quote:

Originally Posted by GORDtheGREAT78

I read the other comments, I especially liked the one who said that if the BOH was 425 gems cheaper then SC would've fixed it immediately.

Funny how theres such a defence for SC, especially for those who don't "work" for SC.

This obviously upset quite a few people, as there is this thread. But you'd rather defend SC and talk about it being perfectly priced, rather then agreeing with the mass of people saying that it's over priced.

If this was a glitch, a bug, a mistake on the part of SC, why only give the discount to those who write in? Why not give the discount to all that purchased the BOH for 925. Clearly a cash grab in my opinion. Spend your gems on a "bug" but spend real money to get those gems back

Also, to those who have the attitude, the "moderators", relax a bit and listen to the people. Telling us we're wrong doesn't make everything right. If the rules were reversed, you'd have an issue with being told "it's a great price" when clearly it is not

I know you are replying to two people here, so I'm not sure which is directed at me.

It appeared to me you hadn't read the thread since your post was all about SC increasing prices when SC did NOT increase the price of the BoH. That is what you seem to be missing from this or at least what it looked like based on your thread.

I think the BoH at 500 gems is priced well. I purchased it often. The bugged price of 925 is too high. I would never purchase it for that. I'm glad, however, that SC is adding another 500 gem BoH to the trader cycle.

Some of the people "upset" are people who think their 500 gem BoH was changed to 925. I did at first too, until I learned what actually happened. Once I learned my 500 gem BoH is still on my trader cycle and still coming to me, I was no longer disappointed that the temporarily bugged one came to me. If not for the attempted change, that would've been some other book I wasn't going to purchase anyway.
June 23rd, 2019
Piper139

Quote:

Originally Posted by GORDtheGREAT78

I read the other comments, I especially liked the one who said that if the BOH was 425 gems cheaper then SC would've fixed it immediately.

Funny how theres such a defence for SC, especially for those who don't "work" for SC.

This obviously upset quite a few people, as there is this thread. But you'd rather defend SC and talk about it being perfectly priced, rather then agreeing with the mass of people saying that it's over priced.

If this was a glitch, a bug, a mistake on the part of SC, why only give the discount to those who write in? Why not give the discount to all that purchased the BOH for 925. Clearly a cash grab in my opinion. Spend your gems on a "bug" but spend real money to get those gems back

Also, to those who have the attitude, the "moderators", relax a bit and listen to the people. Telling us we're wrong doesn't make everything right. If the rules were reversed, you'd have an issue with being told "it's a great price" when clearly it is not

Ah. You went with the tinfoil hat brigade. This is a holiday long weekend in Finland. As in they are closed and have been since end of business Thursday. Imo, if the price had been 25 gems for boh, they wouldn't have logged in on a holiday to fix it. Or even free. Have a few books. For the people who happened to be at that point in the cycle. Feel free to read my previous post about the prices. Or not. As you wish.
June 24th, 2019
GodII

Quote:

Originally Posted by GORDtheGREAT78

I read the other comments, I especially liked the one who said that if the BOH was 425 gems cheaper then SC would've fixed it immediately.

Funny how theres such a defence for SC, especially for those who don't "work" for SC.

This obviously upset quite a few people, as there is this thread. But you'd rather defend SC and talk about it being perfectly priced, rather then agreeing with the mass of people saying that it's over priced.

If this was a glitch, a bug, a mistake on the part of SC, why only give the discount to those who write in? Why not give the discount to all that purchased the BOH for 925. Clearly a cash grab in my opinion. Spend your gems on a "bug" but spend real money to get those gems back

Also, to those who have the attitude, the "moderators", relax a bit and listen to the people. Telling us we're wrong doesn't make everything right. If the rules were reversed, you'd have an issue with being told "it's a great price" when clearly it is not

Sounds like you are the one who needs to relax. Your comment about SC "forcing" people to buy items is reflective of that.

Most people in the thread simply haven't read that it's a bug. Really, there isn't that much to discuss about the change in BoH price.

Kat already said why he/she cannot help with potentially giving people their gems back. It was also brought up there might be a delay because of holidays in Finland. If this is your definition of "cash grab" you need to seriously reevaluate your perception of the world. It's not like in game it claims the price is 500 and it actually charges you 925.

Kat has listened to the people. And it's clear many of them haven't listened to Kat. Your post has some odd "customer is always right" entitlement when it's clear many people just didn't bother reading the SC responses to the problem.
June 24th, 2019
GORDtheGREAT78

Quote:

Originally Posted by Kaptain Kat

These “several people in this thread” did you base that just on assumption of the length of the thread or did you actually bother to read a good portion of it ?

I wont deny that several people commented they buy the BoH regularly but how on earth didn’t you manage to miss ALL the messages that explained the overpriced BoH ?
PS quite a few people buy the training potion as well for 25 gems.

Quote:

Originally Posted by 2222

Did you read the thread so you can see SC actually is trying to ADD another 500 gem book of heroes? The one that was offered to you is one that would not have even been a book of heroes before the change and in the future it will be 500. The one on trader cycle that was always 500 is still on the cycle and coming your way too.

Quote:

Originally Posted by GodII

Sounds like you are the one who needs to relax. Your comment about SC "forcing" people to buy items is reflective of that.

Most people in the thread simply haven't read that it's a bug. Really, there isn't that much to discuss about the change in BoH price.

Kat already said why he/she cannot help with potentially giving people their gems back. It was also brought up there might be a delay because of holidays in Finland. If this is your definition of "cash grab" you need to seriously reevaluate your perception of the world. It's not like in game it claims the price is 500 and it actually charges you 925.

Kat has listened to the people. And it's clear many of them haven't listened to Kat. Your post has some odd "customer is always right" entitlement when it's clear many people just didn't bother reading the SC responses to the problem.

I purchase the BOH for 500 fems almost every time, if I have 500 gems available. Those who purchased it for 925 will only get a discount IF they contact SC. To those who don't, sorry you're out 425 gems. Tell me that's not a cash grab.

Maybe if you weren't so much in the defending SC and in more in to the listening, you would see that the people are not happy with this "bug". SC should make things right and offer a discount on the BOH, or have an event which offers a BOH. But what do I know, I'm just a nobody.

I've read the comments by Kat, I see Kat has explained a lot. Kat definitely earns my respect with the time and patience involved with such a topic
June 24th, 2019
2222

Quote:

Originally Posted by GORDtheGREAT78

I purchase the BOH for 500 fems almost every time, if I have 500 gems available. Those who purchased it for 925 will only get a discount IF they contact SC. To those who don't, sorry you're out 425 gems. Tell me that's not a cash grab.

Maybe if you weren't so much in the defending SC and in more in to the listening, you would see that the people are not happy with this "bug". SC should make things right and offer a discount on the BOH, or have an event which offers a BOH. But what do I know, I'm just a nobody.

I've read the comments by Kat, I see Kat has explained a lot. Kat definitely earns my respect with the time and patience involved with such a topic

It isn't a "cash grab" when they tried to add another book of heroes to the trader cycle by replacing one of the more expensive books with a book of heroes, adding another to the cycle. They have it priced at 500 regularly because they must think that is the best price for it. I don't know that players who purchased it for 925 gems deserve a refund given they could see it was 925 and purchased it anyway, but I suppose if SC wants to create some goodwill in players that claim they thought it was 500 it might make sense to give some refunds.

I'm listening. You write a post all about SC increasing prices, how am I not to think you didn't read the thread since the thread clearly explains SC did NOT increase the price of the hero book.

Again, the hero book that was offered to me for 925 gems didn't cost me anything and I'm not out a hero book. The 500 gem one is still in my trader cycle and coming soon. Many in this thread don't understand that. Maybe you do and just were very unclear with your post, but many do not understand that. So, it isn't a "defense" of SC for me to point out to them they did not lose out on their 500 gem hero book. It is still coming.
June 24th, 2019
wilsonatore

Got one for 500 gems today, so just hang on, it’ll cycle in when it’s time.
June 24th, 2019
raja1

Quote:

Originally Posted by wilsonatore

Got one for 500 gems today, so just hang on, it’ll cycle in when it’s time.

Oops, i got one for 925😅 today. Hopefully, maintenance comes soon and it gets changed to 500.
June 24th, 2019
Sakat

Happening after an update that unlocks new heroes levels, just before new season & CWL and with a "midsummer weekend in Finland"? No need to take people for more stupid than they are, this "unknown issue" is more very fortunate coincidence than a bug. If the supposed bug was giving BoH for 75 instead of 500 gems I'm sure this would be fixed much faster.
June 24th, 2019
Piper139

Quote:

Originally Posted by Sakat

Happening after an update that unlocks new heroes levels, just before new season & CWL and with a "midsummer weekend in Finland"? No need to take people for more stupid than they are, this "unknown issue" is more very fortunate coincidence than a bug. If the supposed bug was giving BoH for 75 instead of 500 gems I'm sure this would be fixed much faster.

The lack of reading comprehension and abundance of overtight tinfoil hats never ceases to amaze me.
June 24th, 2019
raja1

Quote:

Originally Posted by Sakat

Happening after an update that unlocks new heroes levels, just before new season & CWL and with a "midsummer weekend in Finland"? No need to take people for more stupid than they are, this "unknown issue" is more very fortunate coincidence than a bug. If the supposed bug was giving BoH for 75 instead of 500 gems I'm sure this would be fixed much faster.

Lol it would have been cool if they replaced it in place of a free training potion 😅.
June 24th, 2019
PabloB

Unfortunately though, its a Common Occurrence & In Some Cases “Becoming the Norm” unless you believe the Theory that it’s a Repeated Joke to annoy Clashers into constantly repeating the Answers to Questions only Answered in some cases, a few minutes earlier.

Difficult if you’re a Mod to just ignore them I know.

Quote:

Originally Posted by Piper139

The lack of reading comprehension and abundance of overtight tinfoil hats never ceases to amaze me.
June 24th, 2019
Litun

When the price of book of hero is going to be corrected to 500 gems. Today my trader showing 925 gems. This correction should be done as soon as possible
June 24th, 2019
JusMe

Quote:

Originally Posted by Litun

When the price of book of hero is going to be corrected to 500 gems. Today my trader showing 925 gems. This correction should be done as soon as possible

I'm not sure why you would think otherwise, but it would seem this probably is high on the list with the hubhub this has caused and undoubtedly the number of tickets raised by people who bought the BoH over the weekend for the wrong price.

As a suggestion to SC: IF it is possible to check which accounts have bought the book for the wrong price, then wouldn't it be a nice gesture to refund the excess gems that were paid to the people without having to raise a ticket? After all - not everyone reads the forums?
June 24th, 2019
GucciGobGang

Supercell is usually pretty good at fixing things ; it will probably take a few days to be corrected but it will be eventually.
Their support team is actually SOOOO much better than so many other games; with Pokémon Go for example it is just about
impossible to find a real person to talk to :p but they also have a lot of things to deal with, so it may take some time; they also usually fix the issue for everyone rather than just people who write support.
June 24th, 2019
agrvika

today also i saw the BoH at 925
June 24th, 2019
Sakat

Quote:

Originally Posted by Piper139

The lack of reading comprehension and abundance of overtight tinfoil hats never ceases to amaze me.

So does naivety.
June 24th, 2019
MrPekka

My BoH is still 925 gems... won't buy it if the cost won't be back to 500gems. I heard in some reports that in the new trader cycle, BoH appears 4x, once with 500 gems cost, and the rest are 925.

If it is not intended to be 925 gems, please fix this ASAP.
June 24th, 2019
Darian[Supercell]

Quote:

Originally Posted by BlackDragonD

Thanks for the replays during the weekend Kaptain.

However i do have 1 comment to add: if the bug was the other way around and BoH price would not go up by 425 gems but would go down by 425, i think we would have seen a quick fix to it right there on the spot.

Every company can have software bugs, not complaining it happens, but the way SC handles those issues leaves a bitter taste...

Hey all,

Apologies for the delay in replying to this thread, but looks like Kat was already on the job so thank you Kat. As Kat mentioned this was an unintentional bug that will be fixed soon when we can go to maintenance.

However, please don't start baseless accusations like this post. This weekend was a national holiday for Finland so no matter what the price was unintentionally set to, whether it was too high or too low, we'd still be in the same boat today.
June 24th, 2019
JusMe

Quote:

Originally Posted by MrPekka

My BoH is still 925 gems... won't buy it if the cost won't be back to 500gems. I heard in some reports that in the new trader cycle, BoH appears 4x, once with 500 gems cost, and the rest are 925.

If it is not intended to be 925 gems, please fix this ASAP.

You've heard rumors and assumptions.... not 'reports'. In the new trader cycle there was ONLY ONE BOH. Check Reddit and other posts [like here on the forum]. SC tried to be nice and replace some of the other books with a BoH and they somehow forgot to replace the price of 925 of the other books with the 500 gems for the BoH. That's all. And as stated, SC will fix it ...
June 24th, 2019
MrPekka

Quote:

Originally Posted by JusMe

You've heard rumors and assumptions.... not 'reports'. In the new trader cycle there was ONLY ONE BOH. Check Reddit and other posts [like here on the forum]. SC tried to be nice and replace some of the other books with a BoH and they somehow forgot to replace the price of 925 of the other books with the 500 gems for the BoH. That's all. And as stated, SC will fix it ...

Personally, I don't find it as a rumor or assumptions. My BoH which cost 925 today is true and I see it by myself. Meanwhile, the trader cycle I got was from someone in this same subforum, I guess the title of the thread is 'New Trader Cycle'. It might not be official info by Supercell, but i take is as a report as that person who posted it seemed to have a trustworthy source.

It is stated there the trader cycle with 4 BoH in it, 3 with 925 cost and 1 with 500 cost. This also supported by others' post, some who said that their BoH in the trader was sold for 500, while some others stated it is still 925. If Supercell have added the number of BoH, then why would there be only 1 BoH in the cycle as you said in your post?

Regarding my statements here and previous post are verifiable or not, I'm not sure about that. If it is false though, I would take it as a false reports and not assumptions or rumors.

Great to hear Darian stated above that this will be fixed soon, and thanks for Kaptain Kat for handling this thread very well. Actually, I just need clarifications regarding this issue, as this BoH price baffled me. I thought this has been fixed immediately at recent maintenance, but the fact it is not. I don't mind though waiting longer for this fix, at least Darian had stated that this will be fixed soon.
June 24th, 2019
Luminosity26

Quote:

Originally Posted by Darian[Supercell]

Hey all,

Apologies for the delay in replying to this thread, but looks like Kat was already on the job so thank you Kat. As Kat mentioned this was an unintentional bug that will be fixed soon when we can go to maintenance.

However, please don't start baseless accusations like this post. This weekend was a national holiday for Finland so no matter what the price was unintentionally set to, whether it was too high or too low, we'd still be in the same boat today.

Found a possible exploit/loophole you might want to add a fix for in the maintenance. Will PM you about it as it's better not to post it in public.
June 24th, 2019
Pensieva

I have the book for 925 gems at the trader shop. I want to buy it for 500 gems. Some guy mentioned he got 425 gems back from the support. Is there going to be an automated payback (425 gems) for those who bought it?
June 24th, 2019
TheGame1

Quote:

Originally Posted by Pensieva

I have the book for 925 gems at the trader shop. I want to buy it for 500 gems. Some guy mentioned he got 425 gems back from the support. Is there going to be an automated payback (425 gems) for those who bought it?

I doubt it but a friend also contacted support and they refunded him 425 gems too.
June 24th, 2019
Kaptain Kat

Quote:

Originally Posted by MrPekka

Personally, I don't find it as a rumor or assumptions. My BoH which cost 925 today is true and I see it by myself. Meanwhile, the trader cycle I got was from someone in this same subforum, I guess the title of the thread is 'New Trader Cycle'. It might not be official info by Supercell, but i take is as a report as that person who posted it seemed to have a trustworthy source.

It is stated there the trader cycle with 4 BoH in it, 3 with 925 cost and 1 with 500 cost. This also supported by others' post, some who said that their BoH in the trader was sold for 500, while some others stated it is still 925. If Supercell have added the number of BoH, then why would there be only 1 BoH in the cycle as you said in your post?

Regarding my statements here and previous post are verifiable or not, I'm not sure about that. If it is false though, I would take it as a false reports and not assumptions or rumors.

Great to hear Darian stated above that this will be fixed soon, and thanks for Kaptain Kat for handling this thread very well. Actually, I just need clarifications regarding this issue, as this BoH price baffled me. I thought this has been fixed immediately at recent maintenance, but the fact it is not. I don't mind though waiting longer for this fix, at least Darian had stated that this will be fixed soon.

Sigh, is my virtual ink really that invisible ?

Ive been writing about the mistake in the hero book price since 3 days ago in this very thread which seems to have a pretty clean title with a detailed account as to how and why it came about and that it will be fixed.
And here you are saying that only now you see clarification and only when Darian posts.

grumble. :(
June 24th, 2019
PhilISuppose

Quote:

Originally Posted by Kaptain Kat

Sigh, is my virtual ink really that invisible ?

Ive been writing about the mistake in the hero book price since 3 days ago in this very thread which seems to have a pretty clean title with a detailed account as to how and why it came about and that it will be fixed.
And here you are saying that only now you see clarification and only when Darian posts.

grumble. :(

Honest to god...
There are so many people in this thread that simply can't read
June 24th, 2019
JusMe

Quote:

Originally Posted by Kaptain Kat

Sigh, is my virtual ink really that invisible ?

Ive been writing about the mistake in the hero book price since 3 days ago in this very thread which seems to have a pretty clean title with a detailed account as to how and why it came about and that it will be fixed.
And here you are saying that only now you see clarification and only when Darian posts.

grumble. :(

I totally echo that grumble ....

Quote:

Originally Posted by PhilISuppose

Honest to god...
There are so many people in this thread that simply can't read

or don't bother to ... even with everything Kat has done .... it's a shame really.
June 24th, 2019
Bighose

Agreed Kaptain Kat, this is the first time I’ve posted in this thread because I have the ability to read. Didn’t take me long to see that it was a mistake and will be fixed.
June 24th, 2019
radutheodor

Quote:

Originally Posted by Darian[Supercell]

Hey all,

Apologies for the delay in replying to this thread, but looks like Kat was already on the job so thank you Kat. As Kat mentioned this was an unintentional bug that will be fixed soon when we can go to maintenance.

However, please don't start baseless accusations like this post. This weekend was a national holiday for Finland so no matter what the price was unintentionally set to, whether it was too high or too low, we'd still be in the same boat today.

For someone working as a software developer, I would say these are not entirely “baseless” accusations.

The update had no change in the Trader shop, so there were no reasons to touch its codebase too much, so that such a bug is introduced.

Moreover, it would have been fair to assume that an unintentional bug would have caused wrong prices for more items, not precisely only for book of heroes.

Therefore, considering 20 new levels were added for heroes, and many players don’t read this forum, it is hard not to see it as a planned mistake. At least 50% chances ... :D
June 24th, 2019
DJluv2013

Quote:

Originally Posted by FearElemental

Sounds like the price of the other books. Maybe you made a mistake?

Nope showing up in the shop for me as 925 as well today. Came to the furoms to see if it might be a bug or something
June 24th, 2019
Darian[Supercell]

Quote:

Originally Posted by radutheodor

For someone working as a software developer, I would say these are not entirely “baseless” accusations.

The update had no change in the Trader shop, so there were no reasons to touch its codebase too much, so that such a bug is introduced.

Moreover, it would have been fair to assume that an unintentional bug would have caused wrong prices for more items, not precisely only for book of heroes.

Therefore, considering 20 new levels were added for heroes, and many players don’t read this forum, it is hard not to see it as a planned mistake. At least 50% chances ... :D

Take off the tinfoil hat please. One of the devs went in and replaced some of the other books in the Trader's cycle with the Book of Heroes. But in the CSV file, he forgot to remove the old Book price and change it to the BoH price. Simple mistake.
June 24th, 2019
Deadman2956

So will there be a sooner correction for it?
June 24th, 2019
Darian[Supercell]

Quote:

Originally Posted by Deadman2956

So will there be a sooner correction for it?

I'm starting to understand Kat's frustration in this thread.
June 24th, 2019
DJluv2013

Quote:

Originally Posted by Deadman2956

So will there be a sooner correction for it?

Not soon because as previously stated this is a holiday weekend for them, but they are aware of it.
June 24th, 2019
Kaptain Kat

Quote:

Originally Posted by radutheodor

For someone working as a software developer, I would say these are not entirely “baseless” accusations.

The update had no change in the Trader shop, so there were no reasons to touch its codebase too much, so that such a bug is introduced.

Moreover, it would have been fair to assume that an unintentional bug would have caused wrong prices for more items, not precisely only for book of heroes.

Therefore, considering 20 new levels were added for heroes, and many players don’t read this forum, it is hard not to see it as a planned mistake. At least 50% chances ... :D

What do you mean “the update had no change in the trader shop” ?

This update added a research potion ya know. And that research potion had to be worked into a new trader cycle so there was EVERY reason to touch that codebase in the update. And if you touch something and since these are humans at work accidents can happen.
Now with changing the trader cycle an oversight caused the BoH to be too rare for even SC’s liking.
Which they then identified
Which they then tried to fix
Which then caused a little mistake of a number input which was left unchanged but should’ve been changed somewhere.

and here we are.

Geez, even with these mistakes I have way more faith in SC as software developers right now with no reason to touch that codebase :facepalm:
June 24th, 2019
Deadman2956

Quote:

Originally Posted by Darian[Supercell]

I'm starting to understand Kat's frustration in this thread.

Its just that im speaking on the behalf of my clan mates ( who used to buy BOH every time) sorry sir .
My bad ..
🙁
June 24th, 2019
2222

Quote:

Originally Posted by Deadman2956

Its just that im speaking on the behalf of my clan mates ( who used to buy BOH every time) sorry sir .
My bad ..


Let him know the 500 gem BoH that he used to always buy is still on the trader cycle and still coming to him just like always AND there are now additional BoH on the trader cycle for more gems that he can purchase or not AND in the future even those extra added BoH are going to be 500 gems. He should be pretty happy. I know I am.
June 24th, 2019
mbrown2626

So much gold in this thread. Is reading comprehension no longer a requirement in Public Schools?
June 24th, 2019
raja1

Quote:

Originally Posted by JusMe

I'm not sure why you would think otherwise, but it would seem this probably is high on the list with the hubhub this has caused and undoubtedly the number of tickets raised by people who bought the BoH over the weekend for the wrong price.

As a suggestion to SC: IF it is possible to check which accounts have bought the book for the wrong price, then wouldn't it be a nice gesture to refund the excess gems that were paid to the people without having to raise a ticket? After all - not everyone reads the forums?

And some of those still don't have access to support, just the lone sparky.
June 25th, 2019
Piper139

Quote:

Originally Posted by radutheodor

For someone working as a software developer, I would say these are not entirely “baseless” accusations.

The update had no change in the Trader shop, so there were no reasons to touch its codebase too much, so that such a bug is introduced.

Moreover, it would have been fair to assume that an unintentional bug would have caused wrong prices for more items, not precisely only for book of heroes.

Therefore, considering 20 new levels were added for heroes, and many players don’t read this forum, it is hard not to see it as a planned mistake. At least 50% chances ... :D

If you are truly a software developer, i would question your skills and abilities to read specs. Becuase you havent managed to comprehend the issue. The trader cycle is a table. Probably 6 columns. Item 1 id, item 1 cost, item 2 id, item 2 cost, item 3 id, item 3 cost. They changed the cycle to include new items. Something got scrambled and hero books were dropped. Someone trying to make a quick fix updated item Id 3 but forgot to change item id 3 cost. It happens. I was updating a table in a system I support and accidentally dropped two digits in the middle of some field id's. Took me forever to fix.
June 25th, 2019
Rizzob

Quote:

Originally Posted by Piper139

If you are truly a software developer, i would question your skills and abilities to read specs. Becuase you havent managed to comprehend the issue. The trader cycle is a table. Probably 6 columns. Item 1 id, item 1 cost, item 2 id, item 2 cost, item 3 id, item 3 cost. They changed the cycle to include new items. Something got scrambled and hero books were dropped. Someone trying to make a quick fix updated item Id 3 but forgot to change item id 3 cost. It happens. I was updating a table in a system I support and accidentally dropped two digits in the middle of some field id's. Took me forever to fix.

I would also add that as an experienced software developer, I bristle when someone unfamiliar with my codebase tells me something is "easy to fix". This occasionally comes from business people, other developers usually have more sense than that.
June 25th, 2019
dodgson

Quote:

Originally Posted by Piper139

If you are truly a software developer, i would question your skills and abilities to read specs. Becuase you havent managed to comprehend the issue. The trader cycle is a table. Probably 6 columns. Item 1 id, item 1 cost, item 2 id, item 2 cost, item 3 id, item 3 cost. They changed the cycle to include new items. Something got scrambled and hero books were dropped. Someone trying to make a quick fix updated item Id 3 but forgot to change item id 3 cost. It happens. I was updating a table in a system I support and accidentally dropped two digits in the middle of some field id's. Took me forever to fix.

Speaking as a former project manager, when someone needs to make an update in multiple places and doesn't do it, I tend to get annoyed. A little thoroughness never hurt anybody but I swear it is unteachable to some people. Measure twice and cut once does not seem to be the modus operandi of most folks.
June 25th, 2019
Piper139

Quote:

Originally Posted by dodgson

Speaking as a former project manager, when someone needs to make an update in multiple places and doesn't do it, I tend to get annoyed. A little thoroughness never hurt anybody but I swear it is unteachable to some people. Measure twice and cut once does not seem to be the modus operandi of most folks.

Oh no doubt. I've also had very good people make a mistake when I said I need this in 5 minutes, I know we usually put it into test first, it's no big. And got egg on my face when it was my fault, not the dev. I won't say devs never make mistakes, but the ones I work with are pretty risk adverse. They are human though.
June 25th, 2019
FraserLake

Seriously COC.... fix the bug... it makes no sense to have the Hero Book cost over 500 gems. It’s the only reason I save my gems. If it was an intentional change, then it was a lame change that is discouraging. A real shame...
June 25th, 2019
Warios

Quote:

Originally Posted by FraserLake

Seriously COC.... fix the bug... it makes no sense to have the Hero Book cost over 500 gems. It’s the only reason I save my gems. If it was an intentional change, then it was a lame change that is discouraging. A real shame...

Wow, just wow, read the thread my friend.
June 25th, 2019
MacCoinnich

Quote:

Originally Posted by Piper139

If you are truly a software developer, i would question your skills and abilities to read specs. Becuase you havent managed to comprehend the issue. The trader cycle is a table. Probably 6 columns. Item 1 id, item 1 cost, item 2 id, item 2 cost, item 3 id, item 3 cost. They changed the cycle to include new items. Something got scrambled and hero books were dropped. Someone trying to make a quick fix updated item Id 3 but forgot to change item id 3 cost. It happens. I was updating a table in a system I support and accidentally dropped two digits in the middle of some field id's. Took me forever to fix.

If the table design is actually anything like that then, wow... that’s some bad design, and I’m not surprised something like this happened.
June 25th, 2019
Piper139

Quote:

Originally Posted by MacCoinnich

If the table design is actually anything like that then, wow... that’s some bad design, and I’m not surprised something like this happened.

Why bad design? Trader is a lookup table. Some sort of value in first column to indicate where you are in the cycle. So value on invisible user profile is trader day x. That field has a function that is if trader day < 39, then plus 1. If = 39 then reset to 0. Pull values for trader day x. Quite simple and elegant. But reliant on the source table. Interested to hear your better design. Note. Adjust 39 for max trader days. Going off suspect memory.
June 25th, 2019
GodII

Quote:

Originally Posted by Piper139

Why bad design? Trader is a lookup table. Some sort of value in first column to indicate where you are in the cycle. So value on invisible user profile is trader day x. That field has a function that is if trader day < 39, then plus 1. If = 39 then reset to 0. Pull values for trader day x. Quite simple and elegant. But reliant on the source table. Interested to hear your better design. Note. Adjust 39 for max trader days. Going off suspect memory.

Unless one wants to make some items cost different amounts on different days, you probably would want a second table that simply maps the item ID to its gem cost. That way if down the line SC decides that training potions should actually cost 30 gems instead of 25 gems then one can just update the second table instead of copy pasting a new value for every time the training potion appears in the first table.

But let's be honest: for something of this scale, does it really matter if you hardcode it? Probably not. This isn't some kind of module you will ever extend. And without a significant overhaul there will never be a time the table becomes so large it is unmanageable by copy paste. It does make it more error prone though.
June 25th, 2019
RagnarFurias

Quote:

Originally Posted by Piper139

Why bad design? Trader is a lookup table. Some sort of value in first column to indicate where you are in the cycle. So value on invisible user profile is trader day x. That field has a function that is if trader day < 39, then plus 1. If = 39 then reset to 0. Pull values for trader day x. Quite simple and elegant. But reliant on the source table. Interested to hear your better design. Note. Adjust 39 for max trader days. Going off suspect memory.

It is actually not an elegant design decision to put raw values instead of references in that table. When you use references, you update just one row and every place you use this value is automatically updated. For example:

table ItemCosts:
id: 1; name: Book of Heroes; cost: 500
id: 2; name: Training Potion; cost: 25
...

table TraderCycle:
id: 1; first_item_id: 2; second_item_id: 5; third_item_id: 1
...

Not saying every solution should be elegant, sometimes you go with what’s more simple to implement, and that’s ok. In a self-managed team, every programmer has the freedom to implements things the way he/she thinks it’s more appropriate. I find it always nice when they give us a glimpse of how things are implemented inside. And I’d love to take a look at CoC code even though it will probably never happen.
June 25th, 2019
2222

Quote:

Originally Posted by FraserLake

Seriously COC.... fix the bug... it makes no sense to have the Hero Book cost over 500 gems. It’s the only reason I save my gems. If it was an intentional change, then it was a lame change that is discouraging. A real shame...

The hero book DOES cost 500 gems. The same one in the trader cycle that costs 500 gems that you used to always get is still there and it still costs 500 gems. They ADDED more hero books to the cycle that currently cost 925. Those are additional hero books that were never there before so you are not out anything. You still get to purchase the 500 gem hero book as regularly as before. Eventually, when they fix the change, you will have extra chances to purchase 500 gem hero books.
June 25th, 2019
MacCoinnich

Quote:

Originally Posted by Piper139

Why bad design? Trader is a lookup table. Some sort of value in first column to indicate where you are in the cycle. So value on invisible user profile is trader day x. That field has a function that is if trader day < 39, then plus 1. If = 39 then reset to 0. Pull values for trader day x. Quite simple and elegant. But reliant on the source table. Interested to hear your better design. Note. Adjust 39 for max trader days. Going off suspect memory.

I’d have a trader cycle table, with one row for each day. Then a cycle item table, with (currently) three rows for each row in the trader cycle table. There’d be a third table with items, one field being the default trader cost. Each row in the cycle item table would reference a row in the trader cycle table and a row in the item table. (This item table would hold everything about an item needed for other parts of the game; it wouldn’t be just for the trader.)
Then if an item in the cycle is being changed, say a BoB to a BoH, the cost won’t need to be updated as it’s in the item table.

There’d need to be special values in the cycle item table, for example when a CT or Training potion is free (which would override the default trader cost from the item table)... maybe a multiplier field which defaults to 100; make it 0 and it is free on that day in the cycle (and between 0 and 100 (exclusive) would allow discounts to be applied). And probably a field in the item table to indicate whether an item can be free or not in the cycle, to help avoid giving away the more expensive items by mistake (or maybe two fields, with a minimum and maximum multiplier; if these are both set to 100 then an item will only ever be offered at the default cost).

This is just a basic design, but it avoids discrepancies of an item’s cost in the cycle, and allows for an increase (or decrease) in the number of items offered each day without having to alter a table structure.
June 25th, 2019
BlackDragonD

Quote:

Originally Posted by RagnarFurias

It is actually not an elegant design decision to put raw values instead of references in that table. When you use references, you update just one row and every place you use this value is automatically updated. For example:

table ItemCosts:
id: 1; name: Book of Heroes; cost: 500
id: 2; name: Training Potion; cost: 25
...

table TraderCycle:
id: 1; first_item_id: 2; second_item_id: 5; third_item_id: 1
...

Not saying every solution should be elegant, sometimes you go with what’s more simple to implement, and that’s ok. In a self-managed team, every programmer has the freedom to implements things the way he/she thinks it’s more appropriate. I find it always nice when they give us a glimpse of how things are implemented inside. And I’d love to take a look at CoC code even though it will probably never happen.

If it was up to me i would not use a CSV file to store this type of info as it means that on every change you "touch" a file with a lot of other information in it. A better way would be storing just "item links" in a list where all information regarding the items will be in a separate file, for example BoH file will not only store its price but all info regarding it:
Name, Price, Icons (several for different devices)
This way when you want to change something related to item, you change ONLY the item file you want and when you want to change "frequency" then you open a file that only have reference to the item files and not anything else regarding this item or other items.
June 25th, 2019
JusMe

Umm ... what's the point in telling SC how to do their coding? Or saying it's bad coding? The whole trader cycle/table thing is well established, in itself it's working and because someone on their way out to enjoy a long holiday weekend wanted to be nice and made a mistake in updating some field values, the whole things is somehow getting ... bigger and bigger still?

Personally I do hope the issue will be fixed today ... or at least I'd like some information I can tell our clannies who don't know what to do now when they see one in their trader for 925 gems...
June 25th, 2019
Call me H

it does seem an issue that is affecting many people that "seemingly" is easy to fix with a maintenance break.. SC just update it so we can go back to normal! a quick maintenance break and harmony again....
June 25th, 2019
Darian[Supercell]

Quote:

Originally Posted by Call me H

it does seem an issue that is affecting many people that "seemingly" is easy to fix with a maintenance break.. SC just update it so we can go back to normal! a quick maintenance break and harmony again....

We've got a few bug fixes going into the next maintenance apart from the BoH price fix. That one's an easy one to fix, but we've got a couple more complicated bug fixes going in as well, thus why it's taking time to go to maintenance. We'd rather get them all out of the way in one shot rather than have to go down for multiple maintenances.
June 25th, 2019
Luminosity26

Quote:

Originally Posted by Darian[Supercell]

We've got a few bug fixes going into the next maintenance apart from the BoH price fix. That one's an easy one to fix, but we've got a couple more complicated bug fixes going in as well, thus why it's taking time to go to maintenance. We'd rather get them all out of the way in one shot rather than have to go down for multiple maintenances.

Is what I have sent you in a PM one of the fixes?
June 25th, 2019
Call me H

Quote:

Originally Posted by Darian[Supercell]

We've got a few bug fixes going into the next maintenance apart from the BoH price fix. That one's an easy one to fix, but we've got a couple more complicated bug fixes going in as well, thus why it's taking time to go to maintenance. We'd rather get them all out of the way in one shot rather than have to go down for multiple maintenances.

makes sense.. but this is taking over the forums and im sure most would be happy with two maintenance breaks if it meant they could buy a hero book from the trader.

the next issue is that players will have to wait for the hero book to appear in the trader cycle again.. I can see a hero book appearing in the shop for 500 gems..lol
June 25th, 2019
Marko996

Does anyone know how the new Trader's cycle looks like? Can he/she send a picture? :smirk:
June 25th, 2019
hideandgoseekwhynot

@Diarian, at least, can you clarify to some of us if supercell will refund the excess gem form BoH. or at least have 2 MB as suggested above
June 25th, 2019
Daralight

Thank you @Darian for keeping us informed, much appreciated :thumbsup::blush:
June 25th, 2019
JusMe

Quote:

Originally Posted by Marko996

Does anyone know how the new Trader's cycle looks like? Can he/she send a picture? :smirk:

The new trader cycle is also in the posts on the front page...

Edit: ok, with all the posts about LL no longer on the front page, but still, search is our friend

https://forum.supercell.com/showthre...2-Trader-cycle
June 25th, 2019
spark09

Quote:

Originally Posted by justsaying

I bought a hero book yesterday for 500 gems

Don't know what's happening. In one account I bought it for 500 gems but in other account its 925.
June 25th, 2019
JusMe

Quote:

Originally Posted by spark09

Don't know what's happening. In one account I bought it for 500 gems but in other account its 925.

Check the contents of this thread, it's all here:

:)New update - new magic items > new trader cycle

:rolleyes:Somehow there was only 1 BoH in the new cycle

:saywhat:SC decided to make it more BoH > just before the day and the work week ended for SC, someone manually updated the trader cycle code by replacing at least two, maybe three other books with a BoH [All the other books are 925 gems, BoH is 500 gems]

:unsure:That person made a mistake: they changed the item name, but they forgot to change the accompanying cost in gems for the items
The change went live

:smirk:SC went home for a long holiday weekend ....

:caticon:The forums exploded :)

SC has acknowledged this, and as Darian stated: in the next maintenance it will be corrected - but they are working on some more things for that maintenance ....

Hope that helps
June 25th, 2019
spark09

Quote:

Originally Posted by JusMe

Check the contents of this thread, it's all here:

:)New update - new magic items > new trader cycle

:rolleyes:Somehow there was only 1 BoH in the new cycle

:saywhat:SC decided to make it more BoH > just before the day and the work week ended for SC, someone manually updated the trader cycle code by replacing at least two, maybe three other books with a BoH [All the other books are 925 gems, BoH is 500 gems]

:unsure:That person made a mistake: they changed the item name, but they forgot to change the accompanying cost in gems for the items
The change went live

:smirk:SC went home for a long holiday weekend ....

:caticon:The forums exploded :)

SC has acknowledged this, and as Darian stated: in the next maintenance it will be corrected - but they are working on some more things for that maintenance ....

Hope that helps

Thanks a lot for the briefing.
June 25th, 2019
Darian[Supercell]

Quote:

Originally Posted by JusMe

Check the contents of this thread, it's all here:

:)New update - new magic items > new trader cycle

:rolleyes:Somehow there was only 1 BoH in the new cycle

:saywhat:SC decided to make it more BoH > just before the day and the work week ended for SC, someone manually updated the trader cycle code by replacing at least two, maybe three other books with a BoH [All the other books are 925 gems, BoH is 500 gems]

:unsure:That person made a mistake: they changed the item name, but they forgot to change the accompanying cost in gems for the items
The change went live

:smirk:SC went home for a long holiday weekend ....

:caticon:The forums exploded :)

SC has acknowledged this, and as Darian stated: in the next maintenance it will be corrected - but they are working on some more things for that maintenance ....

Hope that helps

That's a pretty darned good summation.
June 25th, 2019
MrGreenbearUK

Quote:

Originally Posted by Darian[Supercell]

That's a pretty darned good summation.

Since I started in February 2014 the game is now the best it’s ever been.

Balanced in multiplayer and war. 👀👍
June 25th, 2019
Klavious

Quote:

Originally Posted by Darian[Supercell]

That's a pretty darned good summation.

seems like fixing the price would have been an easy Monday morning fix. Would have been nice to buy s book of heroes for 500 today with CWL just a few days away but oh well, maybe next time it comes around.
June 25th, 2019
Warios

Quote:

Originally Posted by JusMe

Check the contents of this thread, it's all here:

:)New update - new magic items > new trader cycle

:rolleyes:Somehow there was only 1 BoH in the new cycle

:saywhat:SC decided to make it more BoH > just before the day and the work week ended for SC, someone manually updated the trader cycle code by replacing at least two, maybe three other books with a BoH [All the other books are 925 gems, BoH is 500 gems]

:unsure:That person made a mistake: they changed the item name, but they forgot to change the accompanying cost in gems for the items
The change went live

:smirk:SC went home for a long holiday weekend ....

:caticon:The forums exploded :)

SC has acknowledged this, and as Darian stated: in the next maintenance it will be corrected - but they are working on some more things for that maintenance ....

Hope that helps

You must spread more.........
Hope someone else can toss you a point or 2.
June 25th, 2019
Luicetarro

Quote:

Originally Posted by Warios

You must spread more.........
Hope someone else can toss you a point or 2.

Just did that for you.
June 25th, 2019
2222

Quote:

Originally Posted by Klavious

seems like fixing the price would have been an easy Monday morning fix. Would have been nice to buy s book of heroes for 500 today with CWL just a few days away but oh well, maybe next time it comes around.

I do think their plan to combine it with some other fixes for one maintenance break rather than multiple makes sense, though, especially since we aren’t losing out on anything, we just aren’t getting the extra 500 gem hero books as fast as SC planned to offer them.
June 25th, 2019
Klavious

Quote:

Originally Posted by 2222

I do think their plan to combine it with some other fixes for one maintenance break rather than multiple makes sense, though, especially since we aren’t losing out on anything, we just aren’t getting the extra 500 gem hero books as fast as SC planned to offer them.

I get that it makes sense from Sc standpoint. Just stinks for everyone who is offered the 975 book instead of the 500 book during the period they could have done simple fix for BoH issue. In the greater scheme of things it really doesn’t matter.
June 25th, 2019
PhilISuppose

Quote:

Originally Posted by Klavious

seems like fixing the price would have been an easy Monday morning fix. Would have been nice to buy s book of heroes for 500 today with CWL just a few days away but oh well, maybe next time it comes around.

They've also said they have other fixes to make, that aren't as easy.
They don't want to do multiple maintenances, so are doing it together.
No one is (really) missing out on a book, since it's a new hero book in the cycle.

The one that REALLY baffles me is the number of people who have (or claim to have!) spent 925 gems and want a refund, it's super clear what you are spending...
Can I get 25 gems back because I bought a Training Potion and I thought they were free (hint: NOPE)
June 25th, 2019
Petetherock

Not equal

I understand there was a mistake. That i don't understand is why some players can buy this book for 500 gems and others 925 ? (in the same clan)
June 25th, 2019
PhilISuppose

Quote:

Originally Posted by Petetherock

I understand there was a mistake. That i don't understand is why some players can buy this book for 500 gems and others 925 ?

There is a cycle about 40 long of different items in sets of 3
The hero book now appears twice (it used to be once)
The old one is 500, the new one is 925 as it replaced another book which WAS priced at 925 nd they changed the item and not the price.
June 25th, 2019
Petetherock

Thx

Quote:

Originally Posted by PhilISuppose

There is a cycle about 40 long of different items in sets of 3
The hero book now appears twice (it used to be once)
The old one is 500, the new one is 925 as it replaced another book which WAS priced at 925 nd they changed the item and not the price.

OK so if i understand well (i'm not fluent in english) this book will appear twice in a set and the price will be 500 ?
Have i to upgrade coc for that ?
June 25th, 2019
themariofan

Quote:

Originally Posted by Petetherock

OK so if i understand well (i'm not fluent in english) this book will appear twice in a set and the price will be 500 ?
Have i to upgrade for that ?

The next maintenance break will fix the new book on the cycle, so it will be properly priced at 500 gems.
June 25th, 2019
Ken1374

They still need to do a maintenance to reset it, along with all the other tweaks that need to be done come maintenance time. So it will be reset at some point in the not-too-distant future.
June 25th, 2019
Rst

Quote:

Originally Posted by BlackDragonD

If it was up to me i would not use a CSV file to store this type of info as it means that on every change you "touch" a file with a lot of other information in it. A better way would be storing just "item links" in a list where all information regarding the items will be in a separate file, for example BoH file will not only store its price but all info regarding it:
Name, Price, Icons (several for different devices)
This way when you want to change something related to item, you change ONLY the item file you want and when you want to change "frequency" then you open a file that only have reference to the item files and not anything else regarding this item or other items.

You guys are overcomplicating things. Simply do this

10 Hero book = 500 gems
20 Goto 10
June 25th, 2019
Petetherock

Some update availaibe

I was talking about update because on one of my devices i found one in play store. It seems useless in fact :-)
So we have to wait an update...Quickly I hope. Thx to all for informations. The french wiki explode too !
June 25th, 2019
spark09

I know we r talking about price of BoH here but there is a similar issue and it's not a bug. I hope it's fine to talk about it on this thread.

Price of builder potion. Builder potion increases speed by 10x for one hour. It means it saves us 9 hours per potion per builder. 45 hours per potion are saved as there are 5 builders.
4 builder potions can be bought for 120 medals. So 120 medals saved 180 hours for us which is equal to 7.5 days. Now there are lot of 14 days upgrades on th 12 and 11s also have many 10 days upgrades. Why would I buy 4 builder potion when I can get hammer of building for the same price and save 14-7.5 = 6.5 days extra and I don't even have to farm for resources.
June 25th, 2019
Luicetarro

Quote:

Originally Posted by spark09

I know we r talking about price of BoH here but there is a similar issue and it's not a bug. I hope it's fine to talk about it on this thread.

You can talk about it all you want in those other topics about the builderpotion and it's increase in pricing.
June 25th, 2019
basilbrush303

Quote:

Originally Posted by PhilISuppose

They've also said they have other fixes to make, that aren't as easy.
They don't want to do multiple maintenances, so are doing it together.
No one is (really) missing out on a book, since it's a new hero book in the cycle.

The one that REALLY baffles me is the number of people who have (or claim to have!) spent 925 gems and want a refund, it's super clear what you are spending...
Can I get 25 gems back because I bought a Training Potion and I thought they were free (hint: NOPE)

The reason they should get a refund is because everyone should pay the same price. The price is supposed to be 500 gems. Some people are being charged 925 and some people are being charged 500. I am sure SC will sort it all out over the next few days.
June 25th, 2019
PhilISuppose

Quote:

Originally Posted by basilbrush303

The reason they should get a refund is because everyone should pay the same price. The price is supposed to be 500 gems. Some people are being charged 925 and some people are being charged 500. I am sure SC will sort it all out over the next few days.

Got it, I paid loads more than the current price for walls.
Price changes aren't really an issue, prices change

Are refunds still through norefundforyou@supercell.com ?

It shows the price 925
Then it asks you if you really want to spend 925 and you say you do...
But I can understand the confusion

To be clear too, EVERYONE is being charged 925 for the second book in the cycle and 500 for the first book in the cycle, there's no one who is advantaged or disadvantged. Unless it's a "stupid tax" and I was always in favour of charging stupid people more
June 26th, 2019
Piper139

Quote:

Originally Posted by basilbrush303

The reason they should get a refund is because everyone should pay the same price. The price is supposed to be 500 gems. Some people are being charged 925 and some people are being charged 500. I am sure SC will sort it all out over the next few days.

Sorry. Anyone who paid 925 for the book deserves a life lesson. Or at least a math one. With gold pass, gemming the hero is less than that. Without it, wait a few hours and it is less. Smh. :facepalm:
June 26th, 2019
RagnarFurias

I’d appreciate if SC could give us a free BoH through a simple event as a kind of compensation for this bug. We need those BoHs very much now, for both BB and HV. Even better if that happens before CWL.
June 26th, 2019
2222

Quote:

Originally Posted by PhilISuppose

Got it, I paid loads more than the current price for walls.
Price changes aren't really an issue, prices change

Are refunds still through norefundforyou@supercell.com ?

It shows the price 925
Then it asks you if you really want to spend 925 and you say you do...
But I can understand the confusion

To be clear too, EVERYONE is being charged 925 for the second book in the cycle and 500 for the first book in the cycle, there's no one who is advantaged or disadvantged. Unless it's a "stupid tax" and I was always in favour of charging stupid people more

I agree and SC could actually leave it as it is and there would be nothing unfair about having everyone get the option to buy one 500 gem BoH and another (or two or three more) 925 BoH every month. I'm glad they aren't just going to leave it, but there would be nothing unfair about it.
June 26th, 2019
WerewolfXS

We had a maintenance few days ago but price of book still 925.....
Was so happy seeing a book of heros in trader today until I saw that they didn't change the price of the book back to 500 gems...
June 26th, 2019
JayasundarRB

I may be on a old cycle? i got at 500 gems.
June 26th, 2019
RemoteCtrl

Quote:

Originally Posted by JayasundarRB

I may be on a old cycle? i got at 500 gems.

no. the hreo book is at a few rounds in the cycle.
Some on them are the orignal and correct price of 500 gems. and some are the wrong price (that will be fixed)
June 26th, 2019
MyH4oBG

Quote:

Originally Posted by 2222

I agree and SC could actually leave it as it is and there would be nothing unfair about having everyone get the option to buy one 500 gem BoH and another (or two or three more) 925 BoH every month. I'm glad they aren't just going to leave it, but there would be nothing unfair about it.

Why would anyone buy a BoH for 925 gems? It's way cheaper if you have the Gold Pass.
Hell, it's cheaper even if you don't. You start the upgrade before you go to bed in the evening and gem it in the morning and it will be cheaper...
June 26th, 2019
PabloB

No problems then :thumbsup:

Quote:

Originally Posted by MyH4oBG

Why would anyone buy a BoH for 925 gems? It's way cheaper if you have the Gold Pass.
Hell, it's cheaper even if you don't. You start the upgrade before you go to bed in the evening and gem it in the morning and it will be cheaper...
June 26th, 2019
spark09

Quote:

Originally Posted by PhilISuppose

Got it, I paid loads more than the current price for walls.
Price changes aren't really an issue, prices change

Are refunds still through norefundforyou@supercell.com ?

It shows the price 925
Then it asks you if you really want to spend 925 and you say you do...
But I can understand the confusion

To be clear too, EVERYONE is being charged 925 for the second book in the cycle and 500 for the first book in the cycle, there's no one who is advantaged or disadvantged. Unless it's a "stupid tax" and I was always in favour of charging stupid people more

But no one was told that there r 2 cycles. So yes, sc made a mistake and it needs to be corrected.
June 26th, 2019
spark09

Quote:

Originally Posted by 2222

I agree and SC could actually leave it as it is and there would be nothing unfair about having everyone get the option to buy one 500 gem BoH and another (or two or three more) 925 BoH every month. I'm glad they aren't just going to leave it, but there would be nothing unfair about it.

In this case provision of 2 or 3 books is simply has no meaning. You are agreeing to a price in which no one will buy it (as people have said earlier that direct Geming is cheaper than the book for GP users.
June 26th, 2019
spark09

Quote:

Originally Posted by Luicetarro

You can talk about it all you want in those other topics about the builderpotion and it's increase in pricing.

No problem... I will post it again.

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