Guys
Need some help. It seems my account, hawkjr77 in Assassin Squad, is no longer linked to my Game Center and no matter what I do, it just keeps giving me a new base. My main base is a high level and I put plenty of time and money into that one. I put in numerous tickets with Supercell for weeks but no response. Anyone else not getting any help from supercell? Others on global said it was easy for Supercell to fix it for them. Any ideas?
It can take a few weeks to resolve these issues, even longer if you direct e-mail them versus using the in-game reporting.Quote:
Originally Posted by Hawkjr77
Please post your numerous ticket #'s so we can check on them.
If you weren't attached to gamecenter and reset your device, you will indeed need to contact support. In your case, the best way to help yourself is to log into Gamecenter, start clash, you said it gives you a new village. Play that through the tutorial and when you get to the normal part of the game, use the support button and generate the ticket through there. This gives support your gamecenter ID (not name, they only see Apple's numbers) so they know where to attach your old village.
Then, in that e-mail, provide old village name, TH level, player level, clan, last time you accessed the account. If they can verify your village, they can attach it to your gamecenter.
But.... it does take some time, so please be patient.
Thank you for responding. I looked at the emails sent from supercell due to my tickets. I opened up the issue from my Hawkjr77 account but the emails dont give a number. They do reference my playerID. Here is my first one:
--------DO NOT DELETE!--------
UTC Time: 2013-12-04 23:51:26
Game: Clash of Clans
Version: 5.64.6
PlayerID: 8-3978346(934)
Category: Report Problem
Language: EN
Device Type: iPad4,1
OS Version: 7.0.4
Quote:
Originally Posted by twister
Quote:
Originally Posted by Hawkjr77
Most at recent was tonight from new iPad:
-------DO NOT DELETE!--------
UTC Time: 2013-12-29 02:19:38
Game: Clash of Clans
Version: 5.113.7
PlayerID: 8-3978346(383)
Category: Connection Issue
Language: EN
Device Type: iPad4,1
OS Version: 7.0.4
------------------------------
Hi,Quote:
Originally Posted by Hawkjr77
If you sent Support a message you will have received a ticket number to the email you sent the ticket from. You need to post that number here for SC to check up on it.
Shiv
Here is one ticket number.....1359712Quote:
Originally Posted by shivampaw
How long have you been waiting just want to know
His first ticket is 25 days old and his second is less than a day old.Quote:
Originally Posted by starinvader777
Quote:
Originally Posted by Hawkjr77
Quote:
Originally Posted by Hawkjr77
I just noticed your player ID changed in the two tickets. Did you send them from different accounts?
They are from the same account but one on an ipad4 and new one is iPad Air.Quote:
Originally Posted by Dualsabers04
My gamecenter is hawkjr77, I am the leader of Assassin Squad, my town hall is level 9. My player ID is above. The newest one is from my new iPad Air but logged into the same gamecenter account.Quote:
Originally Posted by starinvader777
Anyone getting help from supercell? I had a ticket open over a month ago and even gad a tech named Angel reach out for the same information I included in this forum and in my ticket. But I haven't heard anything since then and still no resolution. I have heard this is an easy issue to fix but I've been unable to access my account for over a month. Any suggestions?
Quote:
Originally Posted by Hawkjr77