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Hi
I was just trying to contact supercell through their in game tab when I realised it restricted me to their unhelpful automated support tab, so I was wondering is anyone else(who’s free to play) have an issue regarding the same.
PS: I’m a maxed Th11 in Titans 1 on iOS 12.2.
This is so untrue. I'm a F2P player on 2 accounts and have never had a problem with Supercell support. You get the automated response until an actual live person looks in to your situation. At least that's been my experience....Quote:
Originally Posted by 547SG
it is not a pay4support system. maybe we van help you if you tell use your problem.
Everyone has to talk to sparky first. Not to do with f2p or p2p.
not everyone 🙄. some players have real human support. others have sparky with option to talk to support agent and others have sparky without any option for support agents.Quote:
Originally Posted by Piper139
Not sure if it’s what country your in but i’ve never had the automated bot. I’m in the uk.
I’m playing in from US.
Could I ask what you are trying to contact support for? I’m in the US and the few times I’ve had to message support I’ve had no issues getting through the automated bot.
I got kicked out of game twice on builder base(while attacking) making me lose those battles, so intended to ask for possible reasons for the same(Game reloaded almost immediately so I doubt if it was a network issue).Quote:
Originally Posted by Bigdome757
Ah. Questions like that are going to get the bot and likely nothing else. Did the automated response anything about Internet connection and so forth? Because if you lost connection twice it was almost certainly on your end. Having a great signal doesn’t preclude you from randomly losing connection. All you would’ve gotten from a support person is a similar response as I’ve just said and a closed conversation. That said, if there was a game wide issue and tens of thousands of players were suddenly losing service the response may vary but that’s not the case. Else this sub forum would full of similar complaints. Which gets back to why it’s probably on your end.Quote:
Originally Posted by 547SG
Supercell automated support system is quite crappy, I am pretty sure it can’t distinguish between the contents of the message. I had similar issue about 2 years ago (there was no automated system at that time and hence the game had a missing contact us button for me). I then contacted them through that helpshift link and received a reply that they don’t provide ingame support for all players all the time. About 6 months after that email, my in game contact us started working fine till today, ingame support restricted me to endless loop of unhelpful automated content. I was curious on how supercell decides which players should be provided ingame support and which shouldn’t.Quote:
Originally Posted by Bigdome757