Thx again dudeQuote:
Originally Posted by starinvader777
Printable View
Thx again dudeQuote:
Originally Posted by starinvader777
No problem
Lan... ko reinstall balik COCQuote:
Originally Posted by AzlanShah
Reinstall clash of clans is what he's trying to say try this it might work
De kes mcm tu ke? HuhuQuote:
Originally Posted by ezziskandar
Thanks agent ana, I recover mi old village!!! I can play again oh yeah!
Thanks to the support staff and Ana I can play on my old village again! I've been waiting for about 4 weeks but it definitely was worth the wait
I got my village restored yesterday! 30 Dec 2013! Only 4 days! Much faster than I've expected!!
The person who restored was Ana. (Probably most people accounts was restored by her.)
Details I provided was the info of village that i would like to restore and ALSO details of the newly started account:
- Village Name
- Village Level
- Clan
- Town Hall Level
- Gems
Then, while waiting, I also created a new Google+ account on my phone with no COC account linked to it. Ana restored back my COC account to my new Google+ account.
Good luck everyone in getting their village back :)
Keep clashing on~
Quote:
Originally Posted by kimjunhong
I've lost my village too :(
Number Q: #1562535
Name of my village: Hotr0d
level:50
clan: Jebbr
TH Lv : 8
Date 30 Dec 13
Ticket # : 1568626
Submission date : Dec. 30, 2013, and Dec. 24, 2013(1506586)
Villiage name : BoDidley
Town Hall level : 5
Additional ticket #s : 1568706, 1506586
I got so far in my new game I asked them to just give me the gems I purchased in my old village and they did that yesterday. Yippee.Quote:
Originally Posted by bwilli88
Finally ana emailed yesterday and she asked some info on the new village and I just gave it to her earlier. I'm still waiting for her next instructions. But she told me that she found my old village. I am just wondering on what would she ask me to do to recover my village? Can anyone tell me?
Quote:
Originally Posted by urstrulyl
i got my village back after six days. after agent asked about some data on the reset village, she told me to connect my google + account that has the connected app of my COC and WALAh! an icon poped and it was restored. G.L. to other clashers who lost thier village. i hope you'll get back yours
#1532379 20 - 12 - 13 automated reply only
Please add my son's account to this list of lost villages. He went to play and his village was simply gone. His info is below.
Username: aiden clan: Perritt
reported 12/23/13
is village restored? NO
response: automated only
spent about $110
#1500108
if clash of clans reads this my son would rather have his gems put on his new account since he has gotten so far in the new game please.
- Village Name poller
- Village Level 54
- Clan israel
-Last time played - 30/12/2013
- Town Hall Level 7
i lost my phone and my village lost with it how can i get it back? :(
request number #1594170
My account got scammer and I couldn't save my account to my gamecenter
Id:1-396631(249)
I was level 117
please hellpp!!!, my account was broken because my phone screen shattered, I can not move the account to another phone since forgotten registered in google plus
Village Name: RAIN-D
Village Level: 33
Clan: Manado Knight 3
Town Hall Level 6
My Phone Crash:(:( Heeellllpp,,,,,,!!!!!
#25
Village name: getusome
TH: 8
Clan: Eternal Killer
Lvl: 62
Last Login & Reported: Dec 27th
Ticket #: 1530528
Restored: NO
I never backed up my game...my 6 month old S4 died...it got sent out for repair (approximately 3 weeks) and will get reset at repair center...so now I am screwed.
I have a question if anyone can answer. Although I never linked my village to my google+ I did make in-game purchases. The purchases were through google wallet if I am not mistaken, which is done through my google account. Does that count as "linking". If I were to try to click on google+ on my loaner phone (real phone sent in for repair) would I be prompted to restore my old village?
Ticket: #1580161 (sent on 01 Jun 2014 21:29)
Name: Marcel4ik
Level: 53
Clan: Babilon-T/M TJK
TH LVL: 8 (it was upgrading to level 9 when I lost my village, gigants was upgrading to level 5)
Lost my village on 01.01.2014
Last login on 31.12.2013
And I had gem on my account
Pls help to restore my village!!!
I finally get a response from Anna who just like the other poster stated she requested the same info I put in my original email to support (my username, date it happened, clan, etc etc). It took 2 weeks to get a freaking reply and she doesn't even read the info in it!
I have since started a new village too since it has been 2 weeks, and my old village had about $110 spent on it which I will not let go quietly. I never deleted clash of clans nor did I have any phone problems etc, I simply went to play and the village was gone. This is the fault of the game and not me, and I am getting rather upset that I spent $110 and this is the service I am receiving. Liability for this falls solely on COC as I didn't delete my village nor did I do anything to lose it, and then Anna requests the same info...argh read the emails you receive, as people have been waiting weeks only to get a request for the info they already sent in previously because you didn't read the original email after 2 weeks!!! So what am I going to have to wait another 2 weeks or even a week for another reply?! This is unreal and perhaps someone else should be getting involved at this point.
How long does it take for Supercell to reply??
Village Name: SaifoSehamy
Ticket #1613137
Date of report: 4/1/14
Restored: Of course not.
Ticket No.: #1630159
Date of Report: 07 Jan 2014
InGame level: 44
Village Restored? no
Addidional Ticket No: - N/A -
Average turn around reply for something hard, two months, ssomething easy, two weeks.
Quote:
Originally Posted by Ddave
What's a hard case and what's easy? How do you determine that?
Hello. Is there anyone who got they villages back?
Mail posted 5 december#1344283
Village zeus
Death or glory3
Now, I am happy. Yesterday I received my village back. Thanx to every one! I LOVE SUPERCELL, because SUPERCELL is a real Super company!!!
For other, who lost villages, please write detail about your village. That's can help to solve your's problem as soon as possible.
THANX SUPERCELL COLLEGUES!!!
1654313
Name: тоха
Level: 40
Clan: spb team
TH LVL: 6. (it was upgrading to level 7
Lost my village on 08.01.2014
Last login on 08.01.2014
Quote:
Originally Posted by Marcel4ik
How long did it take?? How many days, weeks??
I own a HTC desire 500 and had to do a factory reset, unfortunately I never connected it to google+ or FB since I simply don't use them..
I re installed the game and I can't log in with my username: l3stat
there's simply no such option, only google+ which I never had..
I also play the League of shadows in which I just re installed the game from the home computer on my android device and I am right where I took off.
So the village is l3stat, bronze league I.
Hi. It's take 1 week.Quote:
Originally Posted by sonj
Wow only a week. Mine has been ten days now and still nothing. What informations did you provide ?
What's your ticket number?
#1559516
Username: Mytus
Date of Report December 30th 2013 07:51:02 UTC Time
Device Type: Htc ONe X was playing it on my GS3
Village not restored
Clan: Hc2965 (Everyone can vouch that it's my account)
I appologise for the probably obvious question, but to get a ticket, do you only have to email clashofclans.feedback@supercell.net to get one? Or did I miss something...
hello, I have a problem with an account so I bought 2 workers all five are at 56 and I changed windowsu when I went back in the game gave me the town hall 2 am I wrong somewhere down or something happened pretty please help me play again at lvl 56 my email is vio_bz28@yahoo.com, wait response thanks clan romania clashon id viorel lvl56
I am still waiting for the restore. I have given them all thw info they need.
Mine too. When was the last time you played you account? When did u report?Quote:
Originally Posted by hotr0d
If your account is lost because you did not have it backed up... there is no way of getting it back... Sorry fellos
I have waited 2 weeks and still no reply, while for others it only takes a week. I have provided all information needed...ticket no. 1568706
Ahm .. Sure there is. It just takes a long wait for supercell to attach the account with the player's google+.Quote:
Originally Posted by RandomKidFromDownTheBlock
I know. Mine too. I don't know how supercell does it, if it's by ticket number, date reported, or random. Hoping to get mine back soon.Quote:
Originally Posted by JordanTerrazas
Forum ID Date of Report Ticket No Village Restored? & (Date) LeXaXa 09 January 2014 #1662752 No
Forum ID Date of Report Ticket No Village Restored? & (Date) Rizu 04 January 2014 #1613766 No
Town Name = Rizu
Connect To Facebook Rizuu@live.com
name : Tarek
Ticket number:#1704701
Posted: 13/1/2014
Restored: No
You can restaure your Town fellos, my town was lost and it was never connected with my G+ before !Quote:
Originally Posted by RandomKidFromDownTheBlock
So hope a reply from SC ;) !
Its true supercell support can restore your village again, only take some time, chill out!!!
Ticket number:#1588127
UTC Time: 2014-01-02 13:02:42
Name of the village: vik
Name of the clan: Czech 1
Town Hall: level 7 (26. 12. 2013 completed upgrade level 8)
Level: 48 (completed TH8 49)
Date of last playing: 23. 12. 2013
Restored: No
Town Hall Level: 6
Village: Justin
Response: None Yet
Reported: January 16th 2014
Lost money in the process. Never spending a cent on this game again.
Village restored today.Quote:
Originally Posted by LeXaXa
Great job Supercell support!
Omlouvám se za špatnou angličtinu.
To není normální.
Proč je někdo obnoven dříve (do týdne), a u někoho to trvá tak dlouho. Ja čekám už 14 dní a pořád nic.
Ticket No.: #1630159
Date of Report: 07 Jan 2014
Village Restored? YES since 16.01.2014 :) :) :)
Supercell found my original village and connected it with a fresh Google+-account.
Thanks supercell support!
Sorry for bad English.
Explain to me what is the difference between my Ticket number:#1588127 02-01-2014 (village vik) - Restored: No and Ticket #1662752 09-01-2014 (LeXaXa), Ticket #1630159 07-01-2014 (lefti) Restored: YES
I paid the crystals, and are still waiting for the return of the village. I'm still in the clan
If I had to somehow contact
I know it's my fault, but why someone this week and goes to someone not even after 2 weeks.
If by some email.
This is how it looks - to take money for gems, a lack of interest, or select a few random tickets and the renewal, the rest end up in the trash.
I have a problem, but otherwise I do not see it.
Sorry I don't know what to do next
Translations by Google
Restored: YES 17. 01. 2014Quote:
Originally Posted by zdrk
My village got restored. Finally!! I reported on January 1st and I got it today, took them 2weeks and 3days! Im not losing my account again!
Ticket #1743807
Name: Stardome
Date of report: 17.01.14.
Restored: Yes, 20.01.14
:(how can i get the Q-No?Quote:
Originally Posted by AnonAgent
i can't get my village back because i didn't connect to my google+ account. so when i start in a new device, my village dosn't restore. i just link my village with facebook account.
my village name is Punisher, level 26, my clan is Bitung Bersatu.
please help me.!!
i'll provide any information that required to restore my village.
Thank's a lot.
If you've lost your village off your device, and didn't back it up/attach it to Google+, follow these instructions:Quote:
Originally Posted by bitungbersatu
--
In order to recover a village, they will need to attach it to a Google+ account so you can access it.
You will need to make a Google+ account, and start a clash of clans village so you can access the in-game reporting and attach that village to Google+ (in the settings tab).
From the in-game reporting (while that village is attached to Google+) submit a trouble ticket and do NOT erase any of the pre-populated data the game inserts into the e-mail. Without this, your support case can take 2-3 times as long to solve.
Within that e-mail generated from the in-game reporting, let them know the original/missing vilage name, player level, town hall level, clan name, clan shield graphic, and last time you accessed the game.
If they can locate the village, and verify ownership, they can attach your missing game to that current Google+ account, and you will be all set.
If you do all those steps, it can take a few weeks.
If you only e-mail them saying my village named "twister" is lost, help me, it can take more than a month as they will need to e-mail you several times to get all the info and get your Google+ account created, etc.
Your in-game reporting generates an e-mail with required info. Supercell will reply with an automated response assigning you a support ticket number. If... after several weeks to a month you don't hear anything further, post your ticket # here and we can ask support to review it. Sometimes it's waiting for communication from the player that was caught in e-mail spam filter for instance.
It is not a speedy process to fix this, so please be patient.
Anyone else reading this - please go to your settings tab and connect your village to a Google+ account.
Ticket number:#1744355Quote:
Originally Posted by twister
Name of the village: Punisher
Name of the clan: Bitung Bersatu
Town Hall: level 5
Level: 26
Date of last playing: 18. 01. 2014
Name of the village: phuong
Name of the clans: viet nam
Town Hall level: 7
Date and time of last playing
session:
about 9:00am 17/01/2014
ticket : #1737244 (add me to the list please :( )
google acc: p22.1ady@gmail.com
please help me :( thank you very much.
this is my base, my friend take the photo for me :(
http://forum.supercell.net/attachmen...6&d=1390143971
how to get the ticket number?
i can't get into my game-__- even i change the google account
in the email you sent to them, maybe :(
Add me to the list as well... Ticket number #1531535, issued 27th December and still no replies.
The games have some of the supercell term care for the problems mentioned in the tickets?
I wonder when will solve my ticket so I can get back to playing!
I spent a considerable amount of real money, buying gems of the game which in turn received my money with no problem.
Now I'm just asking that solve my problem, it is a reasonable request by a client / User who loves and believes in the products.
Anyway, if any administrator support area can answer with a time limit or prediction, it is a good initiative.
The worst way is to let the users who are having problems and reporting without at least an answer to your problem.
The link, and registration number of my ticket:
https://gamesupport.supercell.net/hc...quests/1711981
#1711981
Dear team..
Please answer my ticket.. (#1784852)
Wait for your reply..
Sorry Supercell.
It was a mistake, my ticket was not deleted.
I ask your help.
Hopefully that will help you, in my case deleted the ticket without any response.
Good Luck...
Hi,Quote:
Originally Posted by imnadine
If you lose your account, you'll need to create a new one and make sure this one is linked to a Google+/Game Center and contact us through the game's Settings (Help & Support > Report an Issue); mention as many details as possible about your lost village. I'm afraid there's nothing we can do without this.
Hi I lost my village when I trying to load the game it hadn't loading up for a day so i took the chance to re-upload the game and my game was gone. I believed that I had it linked to my G+ account but I guess not. It seems the fastest way to get your village back is to post on the forums. Just help me out here
Village name: Dos
Clan: HASHTAG
Town Hall Level: 6
Date and time last played: 01/17/14 7:40 am
Level: 32
Ticket Number: #1743840
Thanks. My village is restore. Its awsome supercell.
Hi guise.
didnt know you needed to link to google plus i had it linked to facebook
about 430pm PST 800 january 22
ticket : #1800411
google acc: jayboogz604@gmail.com
thanks!
town hall lvl 4
jayboog username
clan royal studs
lvl 22
name of village: dapianliangQuote:
Originally Posted by twister
name of the clan you are part of: 蓝莓
town hall level: 7
date and time your last play session:2014/1/13-2014/1/14
I have sent a request to recover my account on the 16th of October and only recently I received an email informing me there was a glitch that made messages unanswered. I got a code from them, but can't seem to overwrite my current account. Tried using a new Google+ and still does not work. Hopefully everything goes well and maybe I could also get the gems from my current game :P
Ticket no. #1770207
Report Date: January 20, 2014
Village Name: Jacob level 48 (already upgraded to level 49, Barracks upgrade finished unlock dragon)
Townhall level: TownHall 7
Clan: PinayPinoy
Last played on: January 19, 2014 8 am philippine time
#1806320
name: zdravko
clan name: Armed Robbers
level: 36
town hall: level 6(upgrading to level 7)
google account: surefire@abv.bg
lost today January 23, 2014
how long have you get your village back.i want to know.Quote:
Originally Posted by bitungbersatu
My old Android broke and the screen went completely black preventing me from doing the link option. I ran through the new village tutorial on my new phone and tried to connect via Google+ but it just saved my new village. I have a ticket open but have yet to get a response. I'm hoping I can get some assistance here.
Ticket #: 1806853
Correct Village Information:
Village name: Templar (level 46)
Clan Name: Red Rockets
Town Hall level: 7
Last played: 1/21/2014 sometime at night EST
My village name is solperino
My playstore email: dicky.ricardo@gmail.com
Town hall level: 49
Clan: medan 13-2
Ticket (#1784852)
ticket : #1812622
Name of village: hungcan
Name of the clan you are part of: ha noi
Town hall level: 4
Date and time your last playing session:about 11.00 am GMT+7 friday,24/12/2014
Village name PRADA LV
Ticket number:#1769814
DAte reported:20 jan 2014
Quote:
Originally Posted by AnonAgent
Hello, i had a great account/villa/gems until a MONTH ago and now i
cant access it.
i needed to reset my mobile and when i try to play the game, it starts from
zero.
I tried to click on the facebook button but nothing happened!
actual
Name: flame
acc lvl 3
city vila lvl 2
clan: PPK's Hunters
Name: Haze
acc lvl 49
city vila lvl 8
and i have 3 requests that have not been replied yet
Request #1566812 - 1566533 - 1635510
Townhall level : 6
Date of report : January 22nd 2014
Village name : omgismaeel
Ticket number : #1796295
My village name is : Leighton
Level : 60
Town hall level: 9
Clan: the band
Ticket : #1719470 Additional requests (#1723819,#1729678 ,#1711493,#1766546,#1711895,1783486,#1845210)
My phone broke and was replced so when i tried to reconnect my village through my google+ it just brought me back to the start of game.
I am waiting for reply since the 14 january and i have sent a few more requests with no replies except the automated response. I have bought gems through my google account and i can still see my village is in my clan ,i just cannot access it.
Any help would be great .
Supercell has no problems taking money off people ,why can't they sort out a simple problem in a reasonable timeframe.
Apparently you have no problems making the ticket queue a lot longer and then complaining why it takes so long to get a reply? Creating 7 additional tickets surely won't help. 2 weeks is not really a long time, I've been waiting for 4 weeks by now and they're unable to unattach my village from my G+ account.Quote:
Originally Posted by Leighton
My name village: Fronzen
Level 40
Clan: czech paraidse
My villaget was recently login 18.1.2014
This village isnt join with any google plus account because im forgot connect my google + account join with him.
Please delete actually village join with google email address: kubadobrusky@gmail.com and please join my lost village Fronzen with this email: kubadobrusky@gmail.com
Thank you very much!!!!!!!!!
♥♥♥♥ you , i'm sick of waitingQuote:
Originally Posted by Trangwyrm
I'm sorry you chose not to safeguard your village by attaching it to Google+. Additional support requests will only slow you down. They will help you, but the sheer amount of users not backing up their village overwhelms support at time. It will take several weeks. Below is what I tell everyone who has lost their village. Hopefully one of your tickets you gave all the information to them.Quote:
Originally Posted by Leighton
---
In order to recover a village, they will need to attach it to a Google+ account so you can access it.
You will need to make a Google+ account, and start a clash of clans village so you can access the in-game reporting.
From the in-game reporting (while that village is attached to Google+) submit a trouble ticket and do NOT erase any of the pre-populated data the game inserts into the e-mail. Without this, your support case can take 2-3 times as long to solve.
Within that e-mail generated from the in-game reporting, let them know the original/missing village name, player level, town hall level, clan name, clan shield graphic, and last time you accessed the game.
If they can locate the village, and verify ownership, they can attach your missing game to that current Google+ account, and you will be all set.
If you do all those steps, it can take a few weeks.
If you only e-mail them saying my village named "twister" is lost, help me, it can take more than a month as they will need to e-mail you several times to get all the info and get your Google+ account created, etc.
Your in-game reporting generates an e-mail with required info. Supercell will reply with an automated response assigning you a support ticket number. If... after several weeks to a month you don't hear anything further, post your ticket # here and we can ask support to review it. Sometimes it's waiting for communication from the player that was caught in e-mail spam filter for instance.
It is not a speedy process to fix this, so please be patient.
Anyone else reading this - please go to your settings tab and connect your village to a Google+ account.
I just submitted for help about fifteen minutes ago after sending a email yesterday and haven't received a response ,even automated.
I got mine sorted I only put in one ticket not 7 if you read forum the mod twister says only put one in or your just make it take longer to fix.Quote:
Originally Posted by Trangwyrm
your best bet would have been to read the forum first and submit one ticket your just make more work and more people get delayed getting back up.
I got mine done in a week what I thought was a long time but I made sure to read what to do follow all instructions keep a note of it all and ask people on the forum for advise and help.
I can try to help you with how you word your email but you can not use rude words if you upset the staff they are going to be less lightly to help you If you was in there place and got a rude email what would you do.
if you don't know your google account you should be able to get it via your google email providing you don't have more than 2 google email accounts contact google I found them to be Very helpful in the past.
if you need any help please pm me or post on the page where I had a problem so I can see it easy.
good luck I understand how you feel I was there a while ago it's very frustrating if you have spent money and time on the game.But if it was your fault it's not fair to blame others there less lightly to help you out.
good luck and let me know if I can help.
RatMan
I'm expecting answers to more than a week and so far nothing.
I need an answer, if the game accepts payment, should provide support.
#1835862
nick: monicat
Clan: ClashBRASIL
level: 42
Town Hall: 6
gmail: joeallanantonio@gmail.com
ticket no. #1895681
village name: jobuga
clan: isang lahi 3
lvl: 35
last played: january 29, about 5pm pht
just purchased piles of gem jan. 29 2:36pm pht
because of that update i lost my account and that's very sad after spending so many hours and money.
i can't accest in game support... thank you for soonest response
I was really annoyed because I had been sending supercell lots of messages and I wasn't getting any response so I decided to make this account and so I had to go to my email (gmail) to follow the link to sign up and ask on the forums how to get a ticket.
However when I went onto my gmail I found that they had been giving me automated responses and that the email app on my phone for some reason despite saying that it was connected to my gmail wasn't getting any of the messages they had been sending me and only the gmail app on my phone was working. So now im happy that my problem will eventually get solved, which is great.:D:D:D:D
Anyway here are my details:
Village name: Tar-j
Clan name: Clan Community
Position in clan: Leader
Date and time of last playing session: 23/1/14 at approximately 12:00 a.m. (A.E.S.T.)
Town hall level: 7
Village level: 57
Gem count: Approximately 1730 gems
Upgrades being completed at time of last playing session: Level 7 cannon to level 8,
Level 2 air defense to level 3, 2 level 10 gold mines to level 11
Laboratory research being completed at time of last playing session: level 3 goblins to level 4
Gold in storages at time of last playing session: Approximately 400,000 gold
Traps at time of last playing session: 6 level 4 bombs, 2 level 2 giant bombs, 2 level 3 air bombs, 4 spring traps, 2 hidden teslas, 1 seeking air mine
As I sent so many messages I have received numerous tickets but my most recent one is #1922295
Please ignore the volume symbol on the screenshot
New phone, lost my account
Ticket #1920937
Hello I just got a new phone today.I went from an Android to an Android. I
downloaded the app and it made me start over.I tried using google+ and
Facebook to get my old game.by mistake it saved the new account on my new
phone.I tried to get the ID from the old phone but it only offers to sync
the new profile game.what can I do to fix this?
Thank you
Ticket No. #1862712
Village Name: Fizz
I have lvl 7 town and No clan and 4 builders.
My ticket number is(#1620275),
there is all the information which is needed, including my last payment info,
I have waited 4 weeks now, please restore my account