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yea i have been waiting too since they replied...they said that they needed more info...they asked wen i started playing...where i created the account...wat phone i played the lost village on and if i have any gem receipts....request #5345713 and # 5513161...its been about a month now..:-(.hopefully i hear from them soon
I summited my request on 8/30 my ticket is #5401168 . I am just curious on how long does the process normally take. Please let me know. Thanks for any help
name of village: Indian Joe
date of report: sept. 19 2014
village not restored
date of report : sept 16,2014
Ticket #5787684
Exact name of village: blitz
Town Hall level: 8
XP level: 85
Name of clan (if any): dogdays
wooo.. nice too see thing thread again.
welcome all new members of the club. "the waiting for SC CS club"
Your request (#5770197)
Exact name of village: njellow
Town Hall level: 8
XP level: 76
Name of clan (if any): dadap city
---------DO NOT DELETE!---------
UTC Time: 2014-09-17 03:43:01
Game: Clash of Clans
Version: 6.253.5
PlayerID: 49-1446078(289)
Category: Lost Village
Language: EN
Device Type: GT-I9500
OS Version: 4.3
Platform: Android, Google Play
I want get it back please.. 😇
welcome to the club wenwen7. unfortunately the forum cant help in making the waiting time faster.Quote:
Originally Posted by wenwen7
i do hope that staff looks up into this long waiting time and gets back to us
i just got an email from supercell.Quote:
Originally Posted by blitzzz
Hello Chief,
Thank you for contacting us and providing the details of your lost village.
In these cases we need to make sure that the rightful owner recovers the lost account. To verify this, we will need a receipt of your purchase of gems for this account. If you don’t know where to look for it, check out http://support.apple.com/kb/ht2727 if you made the order on iOS; if you used Android, head over to https://support.google.com/googlepla..._topic=3245921.
In addition to the copy of the receipt, we would like to ask you some questions to confirm that this account is yours and was created by you:
· When did you start playing on this account?
· When (mm/yyyy) and where (city & country) did you create it?
· How did you lose your village?
· What device(s) do you use to play the account?
We need all this information to make sure that no one else but the genuine owner of the lost account recovers it. As soon as we get your email we will proceed to examine your information with the data in our systems, and we will get back to you shortly. We know how much our players' villages mean to them.
Thanks for your patience.
Best regards,
Selene | Supercell | Player Support
Hope I can get my village soon.
omg.. you already get email from SC. I hope I will get soon.Quote:
Originally Posted by blitzzz
blitzz did you have purchase gems?
i got that email weeks ago and i am still waiting.. nothing new.Quote:
Originally Posted by wenwen7