Gathering all lost village users.

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Originally Posted by amberkaye81

Actually it is quite helpful to see people post that their village has been restored, and it is most definitely accurate if it is their own village they say was restored. If people let others know their own village has been restored, it gives everyone else hope. That is the most helpful thing a person can get out of the forums. What is not helpful is for all these people to be constantly, and quite rudely at times, told that they must be patient. Yes, it is true, ultimately that is all people can do is be patient. Given that, the least they can get out of these forums is support from others dealing with the same thing... encouragement... and, perhaps most of all, hope.

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I think the latest one get his village restored is "guest09", but his ticket start with 23....

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Originally Posted by billysan

I think the latest one get his village restored is "guest09", but his ticket start with 23....

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He wasn't the last... Estimating your wait time based on others tickets isn't very accurate

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Originally Posted by KL597

He wasn't the last... Estimating your wait time based on others tickets isn't very accurate

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How inaccurate could be?

let's say his case is very difficult so the customer service staff spend a whole week or even two weeks to restore his village.during this time, his college are still processing other tickets and suppose all other tickets are very easy but I think they can only processs upto 25xxxxx durng two weeks.

So you see, in the worst scenerio, it is two weeks error --- unless his village is so unique that it has to take more than 2 weeks...

I got your point anyway as statisticaly a small numbers of samples will not give you valid answer. But that's why I recommend supercell should public their tickets processing orders so everybody can know roughly how long he needs to wait by observing how soon other people's ticket been processed ---- pretty much like when you call a big company for help and if the telephone is very hot, the system will tell you your position in the queue then you can better organize your time.

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Originally Posted by billysan

How inaccurate could be?

let's say his case is very difficult so the customer service staff spend a whole week or even two weeks to restore his village.during this time, his college are still processing other tickets and suppose all other tickets are very easy but I think they can only processs upto 25xxxxx durng two weeks.

So you see, in the worst scenerio, it is two weeks error --- unless his village is so unique that it has to take more than 2 weeks...

I got your point anyway as statisticaly a small numbers of samples will not give you valid answer. But that's why I recommend supercell should public their tickets processing orders so everybody can know roughly how long he needs to wait by observing how soon other people's ticket been processed ---- pretty much like when you call a big company for help and if the telephone is very hot, the system will tell you your position in the queue then you can better organize your time.

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All I'm saying is don't get your hopes up about a wild guess and then be disappointed. Support will get back to you ;)

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Originally Posted by KL597

All I'm saying is don't get your hopes up about a wild guess and then be disappointed. Support will get back to you ;)

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But at least we can have hope that villages are being restored, just don't have a way of knowing what order they are handled or how long it may take... but they are getting it done! 😃

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Originally Posted by amberkaye81

But at least we can have hope that villages are being restored, just don't have a way of knowing what order they are handled or how long it may take... but they are getting it done! 😃

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Villages are getting restored every day. The time it takes depends on the info given. The language its spoken in and the current queue. Some tickets that get caught in spam may take longer to be seen.

Are There any notification or a automatic email to me. When my villages being restored?
It's almost 2 Month since i got my ticket. And still can't get back my villages...

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Originally Posted by Yanto

Are There any notification or a automatic email to me. When my villages being restored?
It's almost 2 Month since i got my ticket. And still can't get back my villages...

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Support will email you when it is recovered.

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Originally Posted by strepetarh

vilage name: strepetarh
Date of report: 20 May 2014
Ticket number: #3501262
Village restored 10 June 2014

no additional reports.
It works, not very fast.

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What information did you give other than the usual, My report date was 17 May, what other information can I send them to get it expedited???

Request no - 3451219

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Originally Posted by amongia3

What information did you give other than the usual, My report date was 17 May, what other information can I send them to get it expedited???

Request no - 3451219

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There wouldn't be any way to expedite your request. Provided you gave all the required information, they should be able to restore your village. If not, I'm sure they would ask you for any additional information they may need. I would assume tickets are handled in order of receipt, with the exception of any villages that require additional time to locate the backup. Otherwise, no one lost village takes priority over another. All of us with lost villages are in the same boat - unable to play our game. Some, like myself, have even spent money for gems. Makes no difference.