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Hi everyone. I just discovered I could transfer my old village from iOS to Android. Unfortunately, I did started a new village and reached level 7. Now the game wouldn't let me connect the old account on which I even spent some money. I tried to disconnect the CoC activities from the Google+ account, however everytime I restart game and reconnect google+ he recovers the new data. Is there anyway I can resolve this? Without creating a new Google Account?
Thanks in advance for your help!!! :D
2014-05-13 19:53:45 i report problem. My ticket : #3364963
username : paulinaa 59 lvl
town hall 8 level
clan : polska mafia
How long i must wait?
I lost my village awhile ago here's the email I got
##- Please type your reply above this line -##
Your request (#3710871) has been received and is being reviewed by our support staff.
We are receiving an unusually high number of tickets at the moment, so please be patient and kindly avoid sending additional help requests. One of our agents will reply to you as soon as they are available.
Don't forget to check our easy-to-use Game Support page for a faster resolution at http://support.supercell.com/
P R
May 29 22:25
Please give us the following information about your lost village.
Exact name of village:Guru
Town Hall level:6
XP level:39
Name of clan (if any):chaotic
---------DO NOT DELETE!---------
UTC Time: 2014-05-29 19:22:29
Game: Clash of Clans
Version: 6.108.3
PlayerID: 35-31978(249)
Category: Lost Village
Language: EN
Device Type: iPod4,1
OS Version: 6.1.6
------------------------------
Sent from my iPod
This email is a service from Supercell. Delivered by Zendesk.
Message-Id:VYNPJ40Q_538789bd61ba4_229e3fc53fcc9ea012278e4_ sprut
Please help me I put almost a years work into this village
I'm losing faith fast in supercell. I lost my village 4 weeks ago and I still have not heard anything. I find this absolutely ridiculous that these issues cannot be fixed! My clan has been generously keeping me on because I told supercell I was affiliated with their clan but after 4 weeks and some VERY close wars where I was absent and could have easily participated and helped, their patience is growing thin (along with mine). I'm seriously doubting that I'm going to hear anything at all at this point. All other threads I've read say 3-4 weeks and I'm on the verge of going into 5 now. What the heck is going on!? My ticket number is #3233080
mod or support.. can u just tell us about which ticket number that u solve now??? so all of us know how long we must wait until our village restore..
They can't tell you what they are working on. See this response from twister about how they work through tickets.
Quote:
Support tickets are started in the order they are received (once sorted by support language). Cases with all the required info or cases which require additional communication with the user may get resolved out of order, but they're generally started in order.
My ticket no:3165409 / 3166372
Nama : Hotlink
Town hall lvl : 9
Last Clan join : Genting mlysia (before kick)
Lvl:67
I send report on 30 April 2014..until now I don't have any reaply from supersell...plzzzzz help me..
Name of the village: chriel
Name of the clan you are part of: ketumbar
Town Hall level: 7
Date and time of your last playing session: before last update
My ticket number: (#3578048)
Still no response .....
Lost village on may 22.
Village lord godric.
Town hall level 7
Clan before kick sunny and 75
Ticket 3570031
Hi Shiv,Quote:
Originally Posted by shivampaw
If they take the tickets in a certain order, they must have an idea of what ticket number they have reached?? Otherwise they wouldn't be able to handle the tickets in a certain order. Some tickets may take longer time to handle, but it would at least give the users an idea of the waiting time and follow the progress. If you look through the threads, the problem is not so much the waiting time but the fact that there is absolutely no response from support. Support is without doubt seriously short on staff, but a "track & trace" system can be automated. This approach may work for a "we do this for fun and as a hobby"-company but not for a serious business.
I should have included that this is not a complaint to you. You put in a great effort. The problem is that you are the only person giving us some kind of idea on the support status. Which just proves that one person could actually do it - to bad that Supercell doesn't prioritize it.