Base Layout Glitch

1. The other day I came across one of those BH Internet bases and decided to try it out. After copying the base, I hit the Save button and the base was ready for use. Before logging off, I put the BM on upgrade and boosted it before logging out. When I logged in the next day, my old base was active instead of the new one and the BM was there without the upgrade. It was as if someone had reversed the clock. Decided to contact support in-game, ran into a bot which flagged the issue to the development team and that was it. It's been almost a weak or more than that and I haven't heard a word.

2. Today again came across this interesting TH10 War Base and decided to try for my upcoming war. Again copied and hit that save button and Alas! The new layout slot was empty.

Can anybody provide an insight as to why this is happening? I'm pretty sure the bot is waiting for me instead of actual support staff if I contact them again in-game.