I m complaining about another device conected to my villagae.. from jan 25 2019.
Bt no one reply me in game help and suport desk just goten auto replies from sparky... can any one guide me what to do now???
Printable View
I m complaining about another device conected to my villagae.. from jan 25 2019.
Bt no one reply me in game help and suport desk just goten auto replies from sparky... can any one guide me what to do now???
there is really nothing we can do for you. no one can play your village unless you have shared your village or associated email details.
easy solution:
grab that device and remove your village from it.
hard solution:
create an new account and request an account recovery. this can be done only one time and if you cant prove that you are the original creator than you will lose acces forever.
What can i do for that hard solution...??Quote:
Originally Posted by wotanwaton
When you gave someone else access to your account, were you aware of the consequences?Quote:
Originally Posted by Junaid82
I didnt do that.. my cell was stolenQuote:
Originally Posted by iGroot
Fair enough. Here you go:Quote:
Originally Posted by Junaid82
https://forum.supercell.com/showthre...In-Out-of-game
Edit:
Wait a minute. First you said another device connected and now you say your cell was stolen. Which is it? :confused:
no device security i guess.Quote:
Originally Posted by iGroot
forgot to say:
with knowing that you lost your device it offers you a third solution -remote factory reset of your device.
on ios devices you can do it. on android devices you must have activated it before you had lost it.
Why would they be different?Quote:
Originally Posted by iGroot
He presumably now has a replacement device, on which he has installed Clash, but the scrote who stoll his old phone is also accessing hi Clash account, which kicks him out.
Is your account connected to Supercell ID?Quote:
Originally Posted by Junaid82
If it isn't, then connect it (preferably using an email that won't be on the stolen device), and the next time he tries to connect, it will fail unless he can get the code from the email.
Quote:
Originally Posted by Ajax
I don't know. Just sounds weird to say "another device" rather than my "previously stolen device".
Yeah, I'm cynical hehe
That is just quoting the message you get.Quote:
Originally Posted by iGroot
I presume you have never played multiple accounts on multiple devices then? If you had, you would almost certainly have seen that message at some point when forgetting which account you were logging in with :)