Serious complaining

i jus t noticed that people around here don't get theyr answers and especially people who lost theyr accounts and wants clear answers what to do and what they should expect from supercell... how mutch time to wait and is it even possible to get back theyr account with the wirtten info. (i'm talking about those who linked theyr accounts to facebook but not with gamecenter or google+ ) becouse in account recowery it's written to type 2 villages names, 2 villages lvls, 2 villages clans and townhall lvls, by sending messsage with this sort of information your suppose to get back your old account but for some reason they don't even bother to reply requests...

Did you receive the automated reply with your ticket number? If you did, then you are in their system, and they will try to help once they work their way through the support requests. This can take some time, but they will get to you.

if the situacion came to this and it takes so long for 1 request to proceed why don't they just announce poster or something, invite people to join staff and support center.. i think there would be plenty of people who would love to help COC without paiment, i myself could solve like 50-100 cases per day, depends how busy i would be.. bringing people theyr lost villages back, all u need is to type information in database and look if it matches...

They are lazy and probably we will never have an answer becouse at this point i think that recover village is a big lie. I've never saw some1 who recovered it

i also have same opinions that they give a ♥♥♥♥ on those recoverys becouse they have tons of them and paying attention on how to improove game so people would invest more money .. all about money and 0 about help ;D well that's just my opinions, who knows how it really is ;D

We should start to force them to give an answer by posting all the way

somehow i don't think they look serious to this forum ;D

Quote:

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Originally Posted by pakvaisiux

i jus t noticed that people around here don't get theyr answers and especially people who lost theyr accounts and wants clear answers what to do and what they should expect from supercell... how mutch time to wait and is it even possible to get back theyr account with the wirtten info. (i'm talking about those who linked theyr accounts to facebook but not with gamecenter or google+ ) becouse in account recowery it's written to type 2 villages names, 2 villages lvls, 2 villages clans and townhall lvls, by sending messsage with this sort of information your suppose to get back your old account but for some reason they don't even bother to reply requests...

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Hello,

I imagine it's a pain to lose a village but try to understand there are many players under similar circumstances (not to mention other messages concerning other topics) and we're trying to help everyone to the best of our ability but this might take a while.

If a player did not link his or her village to Game Center or Google+, there's a chance there we're able to find the base but we cannot guarantee this.
What we need from players is to let us know:

- the exact name of their lost village
- the town hall level
- level of the village
- clan name (if applicable)

We also need everyone to send a message directly through the game, so if you lost your village, make sure to create a new one and link it to a new Game Center/Google+; finally, if you're also reporting this either here on the Forum or Facebook, it also helps to provide the number of the ticket you got in return.

Again, we're sorry for not being able to reply as fast as we'd like but we're doing what we can (and yes, we do keep an eye on forum posts :cool:)

Take care

Well, maybe then somebody needs to teach you guys how to read - otherwise I cannot explain why there is neither a response to service desk e-mails nor to all the complaints about the "support" here on the forum. You take our hard earned money and should make sure that you deliver the support that people pay for - right now, calling this "support" is a frigging joke. and not a good one.

Quote:

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Originally Posted by Anoushka

Hello,

....and yes, we do keep an eye on forum posts :cool:

Take care

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Quote:

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Originally Posted by Anoushka

Hello,

I imagine it's a pain to lose a village but try to understand there are many players under similar circumstances (not to mention other messages concerning other topics) and we're trying to help everyone to the best of our ability but this might take a while.

If a player did not link his or her village to Game Center or Google+, there's a chance there we're able to find the base but we cannot guarantee this.
What we need from players is to let us know:

- the exact name of their lost village
- the town hall level
- level of the village
- clan name (if applicable)

We also need everyone to send a message directly through the game, so if you lost your village, make sure to create a new one and link it to a new Game Center/Google+; finally, if you're also reporting this either here on the Forum or Facebook, it also helps to provide the number of the ticket you got in return.

Again, we're sorry for not being able to reply as fast as we'd like but we're doing what we can (and yes, we do keep an eye on forum posts :cool:)

Take care

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request #1458502