Lost account but was connected to Facebook

"So a couple months ago I lost my account which was connected to my Facebook and not my Game Center as it didn't cross my mind. Now I actually want to play on it, I connect to the Facebook but cannot transfer the account. I spent a lot of time on the village.

I haven't got the details of the clan I was in and the level I was on

Was the message I sent to supercell via help/support on the game and email but one told me to go to the game and the other kept telling me the same message as if it were a computer.

Could someone help?

Unfortunately, Facebook is not a way of saving/ securing your account. Best option is to continue to try to contact player support in game. They are the only ones who can help you recover your account. When you message support keep it simple. Tell them that you have lost access to your account and would like to recover it. Good luck.

i thought gamecenter id on ios devices saves your progress by itself. try to login with your gamecenter id. than start clash and play through the whole tutorial. than turn off clash and start again. a notification with your village should pop up.

Quote:

---

Originally Posted by wotanwaton

i thought gamecenter id on ios devices saves your progress by itself. try to login with your gamecenter id. than start clash and play through the whole tutorial. than turn off clash and start again. a notification with your village should pop up.

---

I didn't realise I wasn't connected with game center and also contacting their support just comes up with the supercell automatic support bot or they refer me to the ingame help

Quote:

---

Originally Posted by neoSunny

I didn't realise I wasn't connected with game center and also contacting their support just comes up with the supercell automatic support bot or they refer me to the ingame help

---

its the "new" automated support called "sparky". if he did not offer you the option to contact real human than you have to deal with him.

as said try your gamecenter id login.

Quote:

---

Originally Posted by wotanwaton

its the "new" automated support called "sparky". if he did not offer you the option to contact real human than you have to deal with him.

as said try your gamecenter id login.

---

as said I wasn't logged into gamecenter at the time

Quote:

---

Originally Posted by neoSunny

as said I wasn't logged into gamecenter at the time

---

how can you download games on ipod without being logged in to gamecenter id? i am not an ios user. i thought you cant download apk files on ios devices like it is on android.

if it is the case that you were able to download games on ipod without using gamecenter id than you have to deal with the ingame support and request an account recovery.

Quote:

---

Originally Posted by wotanwaton

how can you download games on ipod without being logged in to gamecenter id? i am not an ios user. i thought you cant download apk files on ios devices like it is on android.

if it is the case that you were able to download games on ipod without using gamecenter id than you have to deal with the ingame support and request an account recovery.

---

How would I contact ingame support if the bot won't send me to a real person?

Now I'm not even getting a reply from in game support

Quote:

---

Originally Posted by neoSunny

How would I contact ingame support if the bot won't send me to a real person?

---

you have to deal with the ingame support. i send you a pm with tutorial how to start account recovery with sparky.

Quote:

---

Originally Posted by neoSunny

Now I'm not even getting a reply from in game support

---

you have to wait. it could take several days.

I've done the recovery start thing but Sparky says that an agent will arrive but it's been 45mins so what happened???

Quote:

---

Originally Posted by neoSunny

I've done the recovery start thing but Sparky says that an agent will arrive but it's been 45mins so what happened???

---

wait until you get message. it could take several days. you will see a red notification at the gear icon if you got a new message. do not post anything more to sparky → it could cause an issue that sparky leads to start the conversation from beginning.

patience is the key.

Quote:

---

Originally Posted by wotanwaton

wait until you get message. it could take several days. you will see a red notification at the gear icon if you got a new message. do not post anything more to sparky → it could cause an issue that sparky leads to start the conversation from beginning.

patience is the key.

---

Ok thank you very much

Hey there chief!



You can try to get your account back here:


https://supercell.helpshift.com/a/cl...ontact=1&p=web



You'll definitely get your account back!

Quote:

---

Originally Posted by Jeffo6

Hey there chief!

---

this is not needed anymore. the op has already started the account recovery succesfully and only needs to wait until support contact him back.