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Well just bought gems and it has not give me them, checked on my itunes on pc and the transaction has been complete £13.99 been taken out of my account but no gems.
and when i try and buy them again it says ''You've already purchased this but it hasn't downloaded.''
what is the problem?
Sometimes it takes a while for the purchase to be received. Close the game , open if not there,might wait an hour , if still have a problem , tap setting icon in-game , and click "Help & Support" , choose Report an Issue , purchase Issue , send SC support a ticket regarding your problem and they will look into your issue.Quote:
Originally Posted by Tazzz
Edit: Might be connection issues , happened to me...I closed the game opened. Just in case
I will wait an hour before i report the issue but i have went off the game and on it again and nothing...Quote:
Originally Posted by InjusticeHN
In that case you should really message SC as I mentioned above , hope your problem gets solved mate! Good luckQuote:
Originally Posted by Tazzz
Hopefully you've received your gems by now, but if not - please take a sec to read though this:Quote:
Originally Posted by Tazzz
http://forum.supercell.net/showthrea...th-buying-Gems
You can talk to customer support but Supercell is notorious for their bad support. If your device is jailbroken they cannot help you at all.