Help with an issue

For my birthday A friend got me a new pad to play clash on. I went and put my village from my old IPhone to the pad and began playing. Shortly after playing some issues started to appear and it became evident I would have to return the pad. Upon getting to the store I was told that brand of pad has some issues with clash and the forums and was talked into upgrading the pad. I did a factory reset on my old pad, returned it and got the newer, nicer one. Well I just got home and low and behold I cannot link my village to this new device because its linked to the old one at the best buy. I sent in an email explaining what happened. Any mods out there able to take a look at helping me? I'd love to clash on this new pad and would be forever grateful. Thank you.

P.S. wasnt sure about where to post this as it not a bug but a rule. Sadly one of was unaware of:(