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Hello, several days ago i wasn't able to load the game. Thinking the game is stored entirely on the cloud, i deleted the game and redownloaded it. Unfortunately, the village started from zero.
Is there a way to restore my previous village? Obviously i can provide my clan name and my username.
Thanks.
Yes, your village is stored on the SC servers, you have just lost the key to access it. Did you connect it to GC, when you login to GC it should ask you if you want to load your old village. If not it will be more difficult. Contact support through the in game button and provide as much information about your village/account as you can.
Unfortunately i did not.
The problem is that i sent an email to support 2 days ago and did not receive an answer...
Do you know what is the average waiting time for support to answer?
you should receive an email back with a case number then it will take a few weeks for support to get back to you.
I have a lost village too I requested tec support like 8 times over the past week and today I finally got a response but somehow I reached the wrong department, I submitted the request under connection issue and under every single tab purchase, etc. here is the reply I gotQuote:
Originally Posted by Fishil
Request #1161667
Hello David
Thank you for contacting us and playing Clash of Clans!
I am sorry to hear you have lost your village.
I have asked the appropriate department to assist you with this as you have advised in your other correspondence that you account was not linked to Google+
A member of the team will be in touch with you in due course.
Please accept my apologies for the any inconvenience caused and I thank you for your patience whilst we assist you further.
Have a great day and Clash on!
They took a week (8 days) to reply that, I am guessing it would take another week to fix it, I had the Google plus connect button on but since I had never opened Google plus before it did not save my village, not only that but she closed my requests (like 10) as solved and you have to reply for them to re-open. I sent them my village name, clan name, town hall level, and last day I logged in, I even attached a picture of my village since I usually make screenshots of my progress, and still no luck they have too many customers and very little support, there is no possible way to contact them other than e-mail. I love this game and already spent more than 100 dollars on it and starting all over is just depressing I will let you know if they restore my village and how long it took them so that you and everyone else can have a time frame to set expectations.