Printable View
Hi, team . Just firstly want to say , I really love the game . But I'm a bit " miffed" this morning ! Last night when I put the iPad off I had 12 diamonds and just now when I logged on ,I see I only have 6 , that's not cool . And NO ! I did not accidentally touch the " diamond go faster button " it had happened before and I thought maybe it was me , but this time fore sure I know it want ! Hope you can help thanx " 8lommi3
this is probably not the case but do you live with anyone or know anyone else who has access to your ipad they probably used the diamonds while you were sleeping
Quote:
Originally Posted by 8lommi3
No, nobody else goes on my iPad they have their own . So can't be that .Quote:
Originally Posted by penguin1853
Send a "ticket" for the problem to the developers, they may fix it
Quote:
Originally Posted by 8lommi3
Thanx , but I'm blonde not sure how you do that :rolleyes:Quote:
Originally Posted by Mickeydoodle
Same thing has been happening to me for MONTHS and I have contacted them time and time again and only get an email stating that they received my email. Never hear back from them on ANY Help requests. I stopped purchasing the diamonds once they began vanishing ( conservatively, several hundred missing diamonds) Certainly, there are some that can be chalked off to the accidental bump and spend. But one morning, I was missing 30 that I had when I shut the iPad off and went to bed. A few days later, 18. One day, 12. Then, for about a week straight, i would get charged a diamond everytime I put something in my farmstand. It's seemingly random but SERIOUSLY annoying. I have about given up on ever hearing from them. I have sent probably 15 help requests and I guess they don't care enough to respond to ANY of them. I'm sure they get plenty of $$$ from others who don't have this issue. But I'll be damned if I'm gonna give them any more of mine when several hundred were essentially stolen from me. I'm elderly, disabled and on a fixed income. It's pretty sad. No apologies, no replies, no replacement diamonds, nada. The bottom line is that this is really a great app. Even with it's shortcomings. I love playing it and I actually WANT to give them my money, but I want some assurance that my gems will no longer disappear like my others. And it isn't as though they lose money by giving us back the diamonds that we paid for then had taken from us. Lately, my frustration has exceeded my enjoyment of it, though, so I am taking a break from it. I certainly won't hold my breath waiting for them to reply or make good on the replacement gems. Good luck getting anywhere with them. Hope your luck is much better than mine with them.:(
Quote:
Originally Posted by Icbeacon
I empathise Icbeacon...sounds like were in a similar boat. I use the game as a distraction for a very average quality of life and im also a DP. So its important to enjoy it right?
I too have had my emails ignored. Just the standard automated reply...thank you very much!
I want to know if maybe there is another addy to email them on? i haven't used a "ticket" that im aware of, but been issued one (or a numerical receipt number) in my auto responses...thats as far as it goes.
Im really peeved about this complete disregard and respect for people who pay thier wages and put fod on their tables.
If anyone can point me in the right direction - where you "take your ticket" (wait your turn, grow old and wilt like their trees?) Id be grateful thanks.
Icbeacon, I do understand your frustration and incredible disappointment, but I also hope you come back after a breather...we all need (and deserve) a little enjoyment in our lives I think.
All the best