Is it possible to move my farm to a new Google play account? I cant retrieve my password at all and hence cant save my farm's progress. Any solution to this?
Need some help. Thank you.
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Is it possible to move my farm to a new Google play account? I cant retrieve my password at all and hence cant save my farm's progress. Any solution to this?
Need some help. Thank you.
Connect to Facebook, maybe? I'm not sure!
You can contact the support team with creation date of the farm, emails for both google play accounts, and a receipt for latest (if any) purchase. I think there is something more, but I can't remember that
receipt
When you're in Hay Day and tap Settings and the Google Play button to disconnect and tap it again to connect, do you see the options to connect it to an existing account or another account?Quote:
Originally Posted by Dabingpanda
If you tap the "Another Account" option, it will ask if you want to add an existing account or create a new one.
-I tapped on existing account and it took me to google play for account log in of which password I cant recover, which is the main issue here.Quote:
Originally Posted by LynnK2015
- Tapping on new account took me to new google account sign up, I made a new account and then tried to sync it with hayday but a message appeared saying that my hayday has already been synced to an account (which obviously is my old hayday account) and hence cannot be synced into another new google account.
Thank you for responding.
But facebook won't save my progress I guess?Quote:
Originally Posted by EllunaHellen
Ty for responding.
How do I contact the support team? Receipt might turn another problem for me as I have never invested a penny in hayday.Quote:
Originally Posted by Lindgren
Ty for responding.
We may contact Player Support within the game or outside the game. The best way is in game by tapping the gear wheel in the upper left corner of your device, tapping the Help and Support button, choosing a question, and tapping the Contact Us button in the lower right corner.Quote:
Originally Posted by Dabingpanda
The second option is to use the web form below. Good luck.
https://supercell.helpshift.com/a/ha...=web&contact=1
Thank you lynk.
A big thanks to help and support team for such a quick response. Got my farm back in less than 12 hours. Extremely grateful.
Thank you forum guys as well :)
Thank you Dabingpanda for sharing your success story and providing closure to the thread.