Has anyone received customer support for a reported problem?

I used to get a response when I submitted a problem. Supercell was very good about that in past months. But the last three I sent, in recent weeks, I only have gotten an automated reply. Two were for purchasing issues and one for missing diamonds.

I don't need another thing to do, but I guess I will start doing screen shots, too, to keep track. And hope I hear back soon.

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Originally Posted by Bestajunior

I have always gotten a reply to support. Not just the automated one. Longest I waited was 3 days.

On a side note, this is probably a stupid question, have you tapped the cash register, scrolled to the tombstone/fencing? Does it have a number beside it? Not how much it's price is but the number you would have in. Inventory. Sorry if its a dumb question but you never know.

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Yes, I checked my inventory and the tombstone wasn't there.

It's just disappointing not to get a chance to tell about my experience to someone that can resolve it. I'll be patient a few more days, but I can't help feeling like it's a lost cause.

thanks for sharing all of your experiences. I appreciate it.

It does take them a while to get back to you. One time I had to send the same request three times. 4/5 times I have been answered.

I have opened, till date, around 4 to 5 tickets so far none was answered in less them 3 months with a "out-replay", 'should be solved by now. if not submit again'.

It's fine because shows that they don't care, and that also makes me fell like that about the game.

So far the only consequence is not supporting then in any way by buying diamonds, maybe on the future low rates on the apple store, and maybe later game loses many clients.