Has anyone received customer support for a reported problem?

Hello farmers. I reported a buying issue to customer support and the only response I've received is an auto-generated reply saying they received the initial complaint. It's been a few days and I haven't heard a word.

I went to purchase a tombstone and fencing before they're unavailable. The game took my 5 diamonds for the tombstone, but didn't give me the tombstone or put it my inventory. I didn't want to purchase anything else in case the same thing happened. I reported it right away, but as stated, I haven't heard a word from support.

Luckily, I opened a toolbox a few days later and got 5 diamonds. Just today I purchased another tombstone, but can't help being upset that I was ripped off from one, not to mention the loss of the five diamonds. Gggggrrrrrr!!!!

Has anyone had a similar issue? Has anyone ever received actual support help? Thanks for your input.

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Originally Posted by IBShel

Hello farmers. I reported a buying issue to customer support and the only response I've received is an auto-generated reply saying they received the initial complaint. It's been a few days and I haven't heard a word.

I went to purchase a tombstone and fencing before they're unavailable. The game took my 5 diamonds for the tombstone, but didn't give me the tombstone or put it my inventory. I didn't want to purchase anything else in case the same thing happened. I reported it right away, but as stated, I haven't heard a word from support.

Luckily, I opened a toolbox a few days later and got 5 diamonds. Just today I purchased another tombstone, but can't help being upset that I was ripped off from one, not to mention the loss of the five diamonds. Gggggrrrrrr!!!!

Has anyone had a similar issue? Has anyone ever received actual support help? Thanks for your input.

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I have seven email into them but never heard back in over a month. Don't get your hopes up. Sorry for the downer but they don't respond.

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Originally Posted by Goobster1963

I have seven email into them but never heard back in over a month. Don't get your hopes up. Sorry for the downer but they don't respond.

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Wow. Did you at least get the automated replies? Checked spam folders and everything?

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Originally Posted by zachUVA

Wow. Did you at least get the automated replies? Checked spam folders and everything?

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I got all seven automated replies but no one from support has ever contacted me. What makes me angry is that every diamond I am missing - which is a LOT - from logging out and coming back and they're just gone for no reason, is ones I've paid for. I now print screen before I log out and print screen when I log back into hay day. Lots of trouble but it shows that nothing has been done to make me lose them. Practically everything you do gives you XP points and you can see on the print screens that the diamonds are gone, the XP never moves. I've got zillions of print screens and lots of missing diamonds. It's gotten a little better lately but I still want my missing diamonds returned.

nope. 4 tickets and 3 auto responses. not a single word about my missing diamonds. i've lost over 100 plus another issue of tom running out on me before time is out (he shortchanged me 9 hrs) bad customer support is bad customer support.

SUPERCELL PlS DONT BE LIKE ELECTRONIC ARTS!

It is a while since I reported issues with purchases but as well as the immediate automated reply I got response a couple of days later with an equitable solution.

On the technical issues section I have found them to be quick to respond and most helpful.

I have always gotten a reply to support. Not just the automated one. Longest I waited was 3 days.

On a side note, this is probably a stupid question, have you tapped the cash register, scrolled to the tombstone/fencing? Does it have a number beside it? Not how much it's price is but the number you would have in. Inventory. Sorry if its a dumb question but you never know.

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Originally Posted by Flijo

It is a while since I reported issues with purchases but as well as the immediate automated reply I got response a couple of days later with an equitable solution.

On the technical issues section I have found them to be quick to respond and most helpful.

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The tech issues do not make them lose money. We who have lost diamonds for no reason means we want them back. We paid for these diamonds. That's revenue loss for them. Why would they respond when it takes money out of their weighty pockets?

Hence the reason there is no confirmation button on things like speeding up production. It's a cash cow. The confirmation with the ring is a different situation. You are choosing to make the ring and know you are going to take a diamond for it. You consent to this. Having the speed-up buttons on anything is, in my opinion, one of the stupidest features of the game - especially the wheat. But the minds at SC realized how lucrative this is and designed it to sensitivity. Since the Halloween update and all the complaints, they reduced the sensitive area to reduce accidental spending but really, how much reduction was there since we still hear it constantly happening?

However, I digress with the last paragraph. The point of the matter is that we do NOT get any response from the issues we've reported. They are all regarding diamond loss for no reason. One shouldn't have to be worried that when they log out with a hundred diamonds, they will log back in to only half. This is the issue and this is the one they are avoiding to address.

Goobster1963
Level 53

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Originally Posted by Goobster1963

One shouldn't have to be worried that when they log out with a hundred diamonds, they will log back in to only half. This is the issue and this is the one they are avoiding to address.

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THIS. i would not have lodged a few tickets if i lost the diamonds through those accident speed ups or whatnot. its frustrating, but i learn to work around it. BUT losing them for no apparent reason. logging out with 100 diamonds and logging back in with 45 diamonds (this is just upon loading the game and NOT touching anything yet) is ridiculous. it has been close to 2 months. Not a single frigging response. i have went from wording my ticket as nicely as politely as possible, to maybe injecting some funnies in the later one for some humour to let them know i am patient and waiting for a response to a really &%(&*$%(*)@*$)_@P*$)#@*$(*$#@(^*#$(*@$!!@$#!$ kind of ticket because i am fed up of waiting for something.

customer support make or break a game imho.

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Originally Posted by Flijo

It is a while since I reported issues with purchases but as well as the immediate automated reply I got response a couple of days later with an equitable solution.

On the technical issues section I have found them to be quick to respond and most helpful.

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Yes they do respond and helped resolve problem...very helpful.