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Need help here.
Didn't connect my village to google+
made a new one, linked it.
info about lost village.
Name - flowenz
Clan - cambodia flag (something) don't remember it quite right..
Level 24. Town hall as i remember lvl 5.
Last played 05.11.13
clan donations - 180 / 370 or something.
Samsung galaxy SII plus.
any more info?
Had 751k gold,
close to 80k
hope to get back my village :(
thanks for help and support.
R.
flowenz.
Quote:
Originally Posted by flowenz
This is Exactly what happened to myself today. I went to play this morning but I could not get on without upgrading. It would not let me pay unless I upgraded. After upgrading my village has been reset. My info is as follows if this can be rectified.
Name - Jeremiah
Clan - Clash of Duty 3
Town hall level 5 being upgraded currently to 6
Last played Nov 5 2013
I was not given any info regarding signing into this google+, and would have been nice to know that it was recommended before the upgrade as NO warning was given, and I had no choice but to upgrade or not play.
I was also co-leader in a clan with Gold Status 2 and over 1600 trophies and made a lot of cool friends, who I can no longer contact.
The interesting this is, after checking with others in the game, My account Jeremiah is still in the Clan and I am still receiving messages from clan leader on my tablet. yet when I go into the Clash of Clans app, it is a new game form the start.
Another issue, is I have spent upwards of $80 on gems. Can I have this refunded, will I be given these gems back if I can not access my account?
I use a Samsung Galaxy Note 8.0 and it runs smooth and I loved this game. I really hope Supercell will step up to the plate and take care of this issue, that so many of us seem to be experiencing after the upgrade.
Thanks, lets hope we are all back in our clans soon!
Jeremiah
Same here.
My account isn't linked to google, just fb.
My friends still see me in the clan and when I try to connect with fb it says that my account is already linked to a CoC account so I think I can get it back but how :(
I have same issue, the game didn't start after the patch and then the village has gone, I have bought a large gem pack and now they're gone :( I have mailed to supercell if somebody can help. My friends see me in my clan but I don't, The game starts with new willage after the patch. FFF!##!#"3!:mad:
YOUR ALL SCARING ME....i have 2 accounts. One on ipad & one on Samsung smartphone. MY PHONE WONT EVEN UPDATE -_-
I am seeing a common issue with the post update village loss. I am glad to hear that others are still in there clans as well. This gives me hope that the team at supercell will be able to attach a google+ account to these 'lost villages' and allow us access to this account via the new 'link account' option in the app settings.
I have contacted supercell about 12 hrs ago now and am still awaiting a response. I will post again once I hear back with any news.
Hold tight. We will get to our villages Yet!
Jeremiah
Quote:
Originally Posted by Jeremiah84
Same here, i'm kinda happy i'm not the only one with this problem. Also sent an email to support team like 3-4h ago. Also waiting for the answer :)
I guess everything will be alright here ;)
But what if your using a tablet that is not Google
I use a Samsung Galaxy Note 8.0 that runs on android. This is why I can connect to google +
I believe that if you are in fact using Android as apposed to the iOS Software, you will be obligated to go through google as well.
Still have not heard back. I will post as soon as I hear anything. I am so anctious, as I am getting messages on my tablet that my village is being attacked and telling me who has attacked. Yet going into my village, it is just the start of the tutorial. Maybe it has slipped into another dimension! Supercell may have its work cut out for them.. May be more of a job for Dr. Emmit Brown.
Jeremiah
Hola! I am also waiting for response from supercell, I mailed 24h ago.. I put my mail next details: My village name, Town Hall level, clan name and the time when i played last time. I read somewhere that with those details support team might rescue the village,, But still waiting.Quote:
Originally Posted by Jeremiah84
this sucks...
it's been more than 24h and still no info about anything..
SAME SITUATION HERE.. I ONLY LINK MY GAME TO FACEBOOK I reinstall my COC DUE TO UPDATING ERROR..Quote:
Originally Posted by Alghard
after reinstalling.. a new village came out.. i try to finish the tutorial for me to get into settings.. it said that my device is already connected to an COC acct. i accidentally link that game to my facebook acct.. (it happens coz, iam not good in speaking or understanding english sentences) now my village is gone.. how can i retrieve my old village??... i already playing it a week.. i dont want to start allover again..
I name my village same as my old one..
by the way.. i reinstall it again.. currently in tutorial.. i restart the game again.. the desperation of getting my old village is the reason of re installing it again.. PLEASE.. DO HELP..
Looks like support team has a handfull of jobs to do..
so the only thing left to do is to wait in line.. :/
still recive messages from the clan and village raids :/
sucks ♥♥♥ thou
somebody help us!!!
I lost my account 3,2 days ago and sent an email to support team,but i didn't recieve any answer!!!!:eek::eek::eek::eek::eek::eek::eek:
srsly guys?
how long do we have to wait?!?!
This is absolutely ridiculous. I what can we do? I searched for a phone number yesterday. I may call the BBB today if I don't hear from supercell.Quote:
Originally Posted by flowenz
I can't believe this. Supercell brings in over 2.5$ Million A Day.. there all probably on their boats.
I was mentioning in another thread, we should create a Facebook page to get the awareness out. This company is not helping its customers, and should tell the public to watch out for getting involved with a game that takes your money with no concern for you or result at all.
If supercell will not contact or help us with our lost hard earned money or villages, let's warn others and the public... Facebook page seems like a good place to start...
Wow.. you actually can see how supercell cares for their players.
Thats pathetic!
calm down people, it's your fault you didn't sync the account you were playing on. learn to follow instructions, don't just go playing with an un-synced account in a multiplayer game and when the app updates or you delete it, you are surprised your account isn't there anymore.
learn to follow instructions, stop blaming SC, it's not their fault and they can't do nothing about.
deal with it
well actually it's not our fault, cuz in the game description there is nothing mentioned about sync'ing ur account with a social website.
as for the record, the thing i'm bragging 'bout is that SC support team ain't doing ♥♥♥♥.
thats the main reason why i'm upset.
VERY IMPORTANT !
U must connect to G+ first ! not to Facebook !!
http://forum.supercell.net/showthrea...gle-User-Guide
This is my problems too, i have just sent an email to SC and waiting information from them.
@flowenz:Have you received a respond email? and how long do you have to wait?
Havent recived anything for a week now. Even in forums Marika is ignoring her ♥♥♥ off..
Maybe someone should do a group or post this thread to supercell facebook wall. This is ridiculous. I have sent two emails the first a week ago and they haven't informed me even a word! Supercell wake up and take care your paying customers. I'm sure sc knows on this problem. And it's not customers fault if they have faulty patches.
If you lost your village and did not have it connected to Google+ then it is unlikely that you will be able to recover your village.
Your best shot at recovering your village is to use the IN-APP REPORTING TOOL (not email) to contact our player support team and include information about the village you lost such as PLayer ID, Village name TH level and clan. They can try and recover your village but I cannot guarantee they will be able to help if you were not connected to Google+.
Response times take at least 24 hours. Thank you for your patience.
Steve, thanks for your answer, but it's been more than a week now. Used every possible way..
srsly.
IN-APP? that means IN-GAME right?
If so, then - Setting/Help and support/report an issue or other problems. did it like 3 times now, from 05.11.13.
still have got no answer.
could you please check it?
Sorry my missarticulation i have used support tool what you mentioned via game but i haven't got answer. I put one message again. Hope to get this working.Quote:
Originally Posted by SuperSteve[Supercell]
same here. i linked to fb only. And i format my phone, when i open back. my village was missing. :(Quote:
Originally Posted by Alghard
after 1 week and 2 days i haven't recieved any answer!!!!
help us plz!!
Thanks!
Got my village back.
took a lot of time, but yeah.. thanks..
How did you get it back??!!!
I have done a couple of support tickets and send e-mail to feedback@supercell but they didn't answer. First ticket was placed 6.11 and i have done three of them after that and no answer. My question was about lost gems and village. Supercell is not taking responsibility for their problems and that's how they treat their paying customers. Let's make a group to facebook and other medias and link these threads there! Maybe we get attention then. I am very, very dissapointed to supercell and I am not going to say any good word to any of my friends. This sucks. 15 days and no a single answer!! they take us money and forget the issues. Weird strategy..
Can you explain a liitle more your experience with recovery village,Quote:
Originally Posted by flowenz
how much message did you send, how many time to answer ,
They retached your old village to this tied google account with new village,
or you need to make new account for to play with your old village.
Thank you in advance!