Microphone bug

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October 28th, 2013
Shakeel

Microphone bug

When i type and i try to swap keyboards to emoji. I accidentally click on microphone but i cancel it. The game lags and then crashes. Always happens and is a persistent problem. Please help me supercell, it always kicks me out of the game when i go onto microphone
October 28th, 2013
Kendra1168

Hi,

Can you check how much free RAM you have, try to free up some if your getting close to it being used up. Also is your game totally up to date? There have been some Updates that weren't "forced" -meaning you could update them or not. If neither of these work, you may need to submit a Support ticket- instructions on how to do so can be found in this thread here towards the bottom under sections "A" & "B"-

http://forum.supercell.net/showthrea...oad-Start-Here

I hope any of this helps,

Kendra
October 28th, 2013
Shakeel

Quote:

Originally Posted by Kendra1168

Hi,

Can you check how much free RAM you have, try to free up some if your getting close to it being used up. Also is your game totally up to date? There have been some Updates that weren't "forced" -meaning you could update them or not. If neither of these work, you may need to submit a Support ticket- instructions on how to do so can be found in this thread here towards the bottom under sections "A" & "B"-

http://forum.supercell.net/showthrea...oad-Start-Here

I hope any of this helps,

Kendra

Hi kendra and thanks. I have loads of RAM remaining and yes its up to date as i pretty much cant resist an update. Last time i submitted a ticket it took a month! :O
October 28th, 2013
Kendra1168

Quote:

Originally Posted by Shakeel

Hi kendra and thanks. I have loads of RAM remaining and yes its up to date as i pretty much cant resist an update. Last time i submitted a ticket it took a month! :O

Bummer! Yeah Support can take awhile- I know that. :(

If you let me know the exact device you have- I can try to find out more info for you? 😁 lol
October 28th, 2013
Shakeel

Thanks again kendra! I have an ipad mini, updated to ios7 and a strong wifi connection. Hope this helps.
October 28th, 2013
Dualsabers04

Quote:

Originally Posted by Shakeel

Hi kendra and thanks. I have loads of RAM remaining and yes its up to date as i pretty much cant resist an update. Last time i submitted a ticket it took a month! :O

Did you make sure you rebooted your device?
October 28th, 2013
Kendra1168

Quote:

Originally Posted by Shakeel

Thanks again kendra! I have an ipad mini, updated to ios7 and a strong wifi connection. Hope this helps.

Yeah - OK- that thread I linked to you- is the iOs troubleshooting thread- can you give the steps in there a whirl? Just so we can rule them out? But as Dualsabers04 suggested a reboot may help- and is one if the troubleshooting steps in that thread.
October 28th, 2013
Shakeel

Quote:

Originally Posted by Kendra1168

Yeah - OK- that thread I linked to you- is the iOs troubleshooting thread- can you give the steps in there a whirl? Just so we can rule them out? But as Dualsabers04 suggested a reboot may help- and is one if the troubleshooting steps in that thread.

Yeah ive tried and tested all the steps there. Reboot ive done that several times anyway but as soon as microphone is clicked, it works for 10 seconds, lags and then crashes. Thanks for suggesting tho
October 28th, 2013
Shakeel

Its come as a surprise, its never happened on ios 6 but after ios7 my game has been buggy and really problematic
October 28th, 2013
Kendra1168

Awe bummer!

OK- I do know of 2 iOs 7 troubleshooting tips that helped a couple of Hay Day players with their crashing issues, these aren't "CoC" tested- but if your "game" (LOL) try these-

1) Go to General --> Reset --> Reset All Settings

2) SUBMITTED BY MEONHAC:Problem: Apps keep logging you out

Many users have encountered issues with apps like Mailbox and Snapchat logging them out. App developers are working on fixes and seem to be in agreement that the way iOS 7’s background refresh works is the problem.
Workaround:
Go to Settings > General > Background App Refresh and turn it off for any apps where you’re finding problems.
Solution:
You may have to wait for an update from the app developer or Apple to find a permanent fix for this one.

Read more: http://www.digitaltrends.com/mobile/...#ixzz2iS68XVko "

Let me know if those help- either one- we can add it to the CoC troubleshooting guide (I may anyway)

Maybe those may do something- after that- I got nothing, I admit! New device upgrades are hard to work out the kinks- and I'm really sorry. The good news (maybe) is there will be another CoC update soon. I wish I could have helped you more, but if you submit a support ticket- after a few weeks- I can help push it through if you need? Waiting a month is definately not right.

:(
October 28th, 2013
Shakeel

Quote:

Originally Posted by Kendra1168

Awe bummer!

OK- I do know of 2 iOs 7 troubleshooting tips that helped a couple of Hay Day players with their crashing issues, these aren't "CoC" tested- but if your "game" (LOL) try these-

1) Go to General --> Reset --> Reset All Settings

2) SUBMITTED BY MEONHAC:Problem: Apps keep logging you out

Many users have encountered issues with apps like Mailbox and Snapchat logging them out. App developers are working on fixes and seem to be in agreement that the way iOS 7’s background refresh works is the problem.
Workaround:
Go to Settings > General > Background App Refresh and turn it off for any apps where you’re finding problems.
Solution:
You may have to wait for an update from the app developer or Apple to find a permanent fix for this one.

Read more: http://www.digitaltrends.com/mobile/...#ixzz2iS68XVko "

Maybe those may do something- after that- I got nothing, I admit! New device upgrades are hard to work out the kinks- and I'm really sorry. The good news (maybe) is there will be another CoC update soon. I wish I could have helped you more, but if you submit a support ticket- after a few weeks- I can help push it through if you need? Waiting a month is definately not right.

:(

Just a question, if i reset all setting will it completely reset my ipad? If so then i cant do that, this is a company ipad lol. They would kill me!
October 28th, 2013
Shakeel

But um yeah sorry to take this so far lol and thanks for all the help. Looking forward to a potential fix to this issue in the next update!
October 28th, 2013
Dualsabers04

Quote:

Originally Posted by Shakeel

Just a question, if i reset all setting will it completely reset my ipad? If so then i cant do that, this is a company ipad lol. They would kill me!

Reset all settings wouldn't erase data but it might remove any "profiles" the company has set up.

Also what gen ipad are you using?
October 28th, 2013
Shakeel

Quote:

Originally Posted by Dualsabers04

Reset all settings wouldn't erase data but it might remove any "profiles" the company has set up.

Also what gen ipad are you using?

Hhaha absolutely no idea, ipad mini is all the info i have, just given to me by the company to help me get some work done for the next 2 years, they blocked me from changing auto lock time so they may have set up restrictions about the reset method
October 28th, 2013
Dualsabers04

Quote:

Originally Posted by Shakeel

Hhaha absolutely no idea, ipad mini is all the info i have, just given to me by the company to help me get some work done for the next 2 years, they blocked me from changing auto lock time so they may have set up restrictions about the reset method

Maybe the iPad mini doesn't have the necessary RAM to run iOS 7 and Ram heavy apps at the same time.

Some stuff about RAM I've been wanting to say, is not specifically directed at you:

Basically from iOS 1 to iOS 6.1.4 apple has been very conservative with the amount of RAM the OS takes up, but with iOS 7 they saw how a certain community was able to make the OS do cool / very useful things. Many of these things were integrated into the stock iOS 7. However, this community, is used to crashing and self debugging, something a majority of the apple community is not used to. So that's why we have seen a lot of people complaining about crashing. Honestly in my opinion iOS 7 only should be used on the newest devices, if you want optimal performance.
October 28th, 2013
Shakeel

Quote:

Originally Posted by Dualsabers04

Maybe the iPad mini doesn't have the necessary RAM to run iOS 7 and Ram heavy apps at the same time.

Some stuff about RAM I've been wanting to say, is not specifically directed at you:

Basically from iOS 1 to iOS 6.1.4 apple has been very conservative with the amount of RAM the OS takes up, but with iOS 7 they saw how a certain community was able to make the OS do cool / very useful things. Many of these things were integrated into the stock iOS 7. However, this community, is used to crashing and self debugging, something a majority of the apple community is not used to. So that's why we have seen a lot of people complaining about crashing. Honestly in my opinion iOS 7 only should be used on the newest devices, if you want optimal performance.

You know what, your probably right. Just for the record people on global chat and people in my clan also have the same problem so apple must hate us all!