Open letter to Nick

First of all, this letter is really to Supercell, but as Nick is its face for us, he has the title (and considering all I am not surprised you had to have a sabbatical)
Much has being said here about this camping derby, and yet the first answer we had was from some support letter for one forum member.
All issues taken into consideration, there were very dew answes to the problem
1- we desgned it that way, deal with it
2- there were unforeseen variables
3- we messed up, sorry

I am at loss to understand why no answer was given, for, you see, I have been in this forum for 3 years or so, and most of the constant participants here, be they grumpy or cheery, love this game, and nothing but its betterment is in their minds. We even made jokes ot the worst week ever - rosegate and everyone opted in in derby.
I recently read a sobbering post about taking into account reddit and fb, a fair enough post, but maybe, just maybe not accurate. If you take fb for serious, by now we would have turned our dead trees into axes, which seems to be a majority there. I also looked up reddit, and at least under hay day ( I confess I did not look for variations such as haydayers, app farmers or even greg's fans); and what I mostly saw were recruiting or trading entries.
But here Nick, I saw people taking time to explain. Debate, contradict, rage and occasionally even bite each other in a very educated way. We do so much want it to last forever.
Mostly, It is my belief that for this loyalty to hayday, we need better and quicker answers, wven if the answers do not please us

I am sorry if parts of this are not too clear, but english is not my first language

Quote:

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Originally Posted by anagfm

First of all, this letter is really to Supercell, but as Nick is its face for us, he has the title (and considering all I am not surprised you had to have a sabbatical)

Much has being said here about this camping derby, and yet the first answer we had was from some support letter for one forum member

All issues taken into consideration, there were very dew answes to the problem
1- we desgned it that way, deal with it
2- there were unforeseen variables
3- we messed up, sorry

I am at loss to understand why no answer was given, for, you see, I have been in this forum for 3 years or so, and most of the constant participants here, be they grumpy or cheery, love this game, and nothing but its betterment is in their minds. We even made jokes ot the worst week ever - rosegate and everyone opted in in derby.

I recently read a sobbering post about taking into account reddit and fb, a fair enough post, but maybe, just maybe not accurate. If you take fb for serious, by now we would have turned our dead trees into axes, which seems to be a majority there. I also looked up reddit, and at least under hay day ( I confess I did not look for variations such as haydayers, app farmers or even greg's fans); and what I mostly saw were recruiting or trading entries.

But here Nick, I saw people taking time to explain. Debate, contradict, rage and occasionally even bite each other in a very educated way. We do so much want it to last forever.

Mostly, It is my belief that for this loyalty to hayday, we need better and quicker answers, wven if the answers do not please us

I am sorry if parts of this are not too clear, but english is not my first language

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Very good post - and I for one have no issues with your English phrasing :) I agree with everything you say.

One of the great frustrations of many members the forum over the years has been a lack of communication from SC. I agree that the folks here, although a minority of the feedbackers, usually give the best and most detailed feedback.

Nick has acknowledged that - yet - we are often forgotten for announcements and etc. So ---- dunno.

Nice job Anagfm. At least you didn’t get my answer awhile back. “Coding is hard, you have to be patient”.

Quote:

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Originally Posted by anagfm

First of all, this letter is really to Supercell, but as Nick is its face for us, he has the title (and considering all I am not surprised you had to have a sabbatical)
Much has being said here about this camping derby, and yet the first answer we had was from some support letter for one forum member.
All issues taken into consideration, there were very dew answes to the problem
1- we desgned it that way, deal with it
2- there were unforeseen variables
3- we messed up, sorry

I am at loss to understand why no answer was given, for, you see, I have been in this forum for 3 years or so, and most of the constant participants here, be they grumpy or cheery, love this game, and nothing but its betterment is in their minds. We even made jokes ot the worst week ever - rosegate and everyone opted in in derby.
I recently read a sobbering post about taking into account reddit and fb, a fair enough post, but maybe, just maybe not accurate. If you take fb for serious, by now we would have turned our dead trees into axes, which seems to be a majority there. I also looked up reddit, and at least under hay day ( I confess I did not look for variations such as haydayers, app farmers or even greg's fans); and what I mostly saw were recruiting or trading entries.
But here Nick, I saw people taking time to explain. Debate, contradict, rage and occasionally even bite each other in a very educated way. We do so much want it to last forever.
Mostly, It is my belief that for this loyalty to hayday, we need better and quicker answers, wven if the answers do not please us

I am sorry if parts of this are not too clear, but english is not my first language

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You did just fine...great post:):thumbsup:

Quote:

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Originally Posted by anagfm

First of all, this letter is really to Supercell, but as Nick is its face for us, he has the title (and considering all I am not surprised you had to have a sabbatical)
Much has being said here about this camping derby, and yet the first answer we had was from some support letter for one forum member.
All issues taken into consideration, there were very dew answes to the problem
1- we desgned it that way, deal with it
2- there were unforeseen variables
3- we messed up, sorry

I am at loss to understand why no answer was given, for, you see, I have been in this forum for 3 years or so, and most of the constant participants here, be they grumpy or cheery, love this game, and nothing but its betterment is in their minds. We even made jokes ot the worst week ever - rosegate and everyone opted in in derby.
I recently read a sobbering post about taking into account reddit and fb, a fair enough post, but maybe, just maybe not accurate. If you take fb for serious, by now we would have turned our dead trees into axes, which seems to be a majority there. I also looked up reddit, and at least under hay day ( I confess I did not look for variations such as haydayers, app farmers or even greg's fans); and what I mostly saw were recruiting or trading entries.
But here Nick, I saw people taking time to explain. Debate, contradict, rage and occasionally even bite each other in a very educated way. We do so much want it to last forever.
Mostly, It is my belief that for this loyalty to hayday, we need better and quicker answers, wven if the answers do not please us

I am sorry if parts of this are not too clear, but english is not my first language

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Anagfm, I’m not sure too many English speakers could have sent this message with as much passion and accuracy as you have.
I absolutely agree with what you have expressed. Thank you.

*Anagfm*. It's very clear, you've nothing to apologise for.

I agree with you & the others who have posted.

I've said similar on another thread, but a little more bluntly.

We've said the same for a longtime, but nothing seems to change.

Quote:

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Originally Posted by anagfm

First of all, this letter is really to Supercell, but as Nick is its face for us, he has the title (and considering all I am not surprised you had to have a sabbatical)
Much has being said here about this camping derby, and yet the first answer we had was from some support letter for one forum member.
All issues taken into consideration, there were very dew answes to the problem
1- we desgned it that way, deal with it
2- there were unforeseen variables
3- we messed up, sorry

I am at loss to understand why no answer was given, for, you see, I have been in this forum for 3 years or so, and most of the constant participants here, be they grumpy or cheery, love this game, and nothing but its betterment is in their minds. We even made jokes ot the worst week ever - rosegate and everyone opted in in derby.
I recently read a sobbering post about taking into account reddit and fb, a fair enough post, but maybe, just maybe not accurate. If you take fb for serious, by now we would have turned our dead trees into axes, which seems to be a majority there. I also looked up reddit, and at least under hay day ( I confess I did not look for variations such as haydayers, app farmers or even greg's fans); and what I mostly saw were recruiting or trading entries.
But here Nick, I saw people taking time to explain. Debate, contradict, rage and occasionally even bite each other in a very educated way. We do so much want it to last forever.
Mostly, It is my belief that for this loyalty to hayday, we need better and quicker answers, wven if the answers do not please us

I am sorry if parts of this are not too clear, but english is not my first language

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Anagfm, your English is excellent so no apologies necessary at all😀
I agree with all the thoughts you have expressed.:thumbsup:

Needless to say i agree with all above :D

i agree that there should have been better communication.

realistically this game is a business, and it's kind of a no-no to ignore your customers. especially when they have question about the nature of goods or services they are looking to purchase, as is the nature of our interaction with the game.

It is so true that a little communication can save a lot of headaches. All we needed to hear was, “It’s not working the way we planned or publicized. There is no fair way for us to reset it in the middle of the event. Please just carry on with this week’s Derby as it is currently functioning. We’re very sorry it is not living up to your expectations or ours.” That should have been posted as an in-game notification 24 hours ago.

Good post, sometimes all we need is more timely and accurate communication and we will be happier with how things are unfolding.

Personally I'm not a fan of this derby rotation, I can't help but to feel this is also impacting updates of the game too. I honestly expected something mid-late last month. But we have seen no signs of sneak peaks, just more derby rotations; which means new bugs wasting developer and support time trying to communicate them.

If Hay Day stays on this path my temporary sabbatical may become more permanent.

Quote:

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Originally Posted by MiniGardener

It is so true that a little communication can save a lot of headaches. All we needed to hear was, “It’s not working the way we planned or publicized. There is no fair way for us to reset it in the middle of the event. Please just carry on with this week’s Derby as it is currently functioning. We’re very sorry it is not living up to your expectations or ours.” That should have been posted as an in-game notification 24 hours ago.

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Well said Mini G👏🏻👏🏻👏🏻👍🏻👍🏻👍🏻

Op: you did just fine with your wording on your post. Thanks for starting this thread, perhaps Nick will drop by and share some wisdom with us.


Also, I am soooooooo glad I opted out of this derby. I absolutely love doing derby, but refuse to do any themed ones. Not since "strawberrygate".

Quote:

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Originally Posted by Bestajunior

Also, I am soooooooo glad I opted out of this derby. I absolutely love doing derby, but refuse to do any themed ones. Not since "strawberrygate".

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Agree, I had a really long run of consecutive derbies and was enjoying it; I don't enjoy it anywhere near as much now this themed stuff come along upsetting the balance and creating bugs.

If it ain't broke, don't fix it.

Quote:

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Originally Posted by Bestajunior

Op: you did just fine with your wording on your post. Thanks for starting this thread, perhaps Nick will drop by and share some wisdom with us.


Also, I am soooooooo glad I opted out of this derby. I absolutely love doing derby, but refuse to do any themed ones. Not since "strawberrygate".

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At the minute I am thinking I will be joining you on the sidelines next themed one Besta. I did enjoy the town one which prompted me to participate this time but not again I don't think.😱

Quote:

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Originally Posted by MiniGardener

It is so true that a little communication can save a lot of headaches. All we needed to hear was, “It’s not working the way we planned or publicized. There is no fair way for us to reset it in the middle of the event. Please just carry on with this week’s Derby as it is currently functioning. We’re very sorry it is not living up to your expectations or ours.” That should have been posted as an in-game notification 24 hours ago.

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Mini, I do wish they'd pay you to do the communication for them, as well as to consult with the design team. Cool FARM Deco and COMMUNICATION. It would actually be something amoozing!

Quote:

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Originally Posted by MiniGardener

It is so true that a little communication can save a lot of headaches. All we needed to hear was, “It’s not working the way we planned or publicized. There is no fair way for us to reset it in the middle of the event. Please just carry on with this week’s Derby as it is currently functioning. We’re very sorry it is not living up to your expectations or ours.” That should have been posted as an in-game notification 24 hours ago.

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This would have been a perfect response.

Mini, Nick should employ you as his assistant in charge of communication! If your statement had come out even late Tuesday or early Wednesday, it would have calmed a lot of people.

In fairness to Nick, I have thought that maybe ”the Team” kept putting him off on whether or not they could do something to “repair” this week’s derby. So with that, he may have really had no idea what to say other than it’s beeen reported to the team.

Can I ask a semi-offtopic question.. what is wrong with this weeks derby?

Quote:

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Originally Posted by anagfm

First of all, this letter is really to Supercell, but as Nick is its face for us, he has the title (and considering all I am not surprised you had to have a sabbatical)
Much has being said here about this camping derby, and yet the first answer we had was from some support letter for one forum member.
All issues taken into consideration, there were very dew answes to the problem
1- we desgned it that way, deal with it
2- there were unforeseen variables
3- we messed up, sorry

I am at loss to understand why no answer was given, for, you see, I have been in this forum for 3 years or so, and most of the constant participants here, be they grumpy or cheery, love this game, and nothing but its betterment is in their minds. We even made jokes ot the worst week ever - rosegate and everyone opted in in derby.
I recently read a sobbering post about taking into account reddit and fb, a fair enough post, but maybe, just maybe not accurate. If you take fb for serious, by now we would have turned our dead trees into axes, which seems to be a majority there. I also looked up reddit, and at least under hay day ( I confess I did not look for variations such as haydayers, app farmers or even greg's fans); and what I mostly saw were recruiting or trading entries.
But here Nick, I saw people taking time to explain. Debate, contradict, rage and occasionally even bite each other in a very educated way. We do so much want it to last forever.
Mostly, It is my belief that for this loyalty to hayday, we need better and quicker answers, wven if the answers do not please us

I am sorry if parts of this are not too clear, but english is not my first language

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Perfectly stated. I'm still getting the same corporate answer from Supercell re: this Derby. My favorite response was, "use diamonds to speed up tasks...". I've already spent too much money on this game. SMH

Quote:

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Originally Posted by hobbitly

Can I ask a semi-offtopic question.. what is wrong with this weeks derby?

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Probably best to read one of the many threads about it to get balanced views