Game center problem, don't know where else to ask this
My wife fried her phone, we upgraded both phones to 5s. My upgrade went swimmingly, hers did not (probably because she wanted to be all independent and set it up herself, when in the past I always have) She signed in her apple id to game center and it started asking for a nickname. She tried using the nickname that she had for her lvl 8 village but it said it already taken. After much anger, reading online horror stories and my calling apple for 2 hours while she's at work we have made no progress at all. Apple says that it must be due to her not using the same apple id that she had used before. She swears it's the same and had tried other possible emails as apple ids.
On my gamecenter I can see her account since we're friends and her first and last name are there along with her nickname but it doesn't show the apple id associated with it in game center. I can see her on my friends list in game (clash of clans) and see her in game nick name....her village is there....
Any thoughts suggestions or answers? We haven't spent millions, but probably more that we should have especially if apple suck so badly that you can't retrieve game center stuff easier....
Hope someone has an answer, Mike.