Seriously, SC, do you hate us?

Hi!

Let me be super clear on this. We don’t hate you.

We live and breathe Hay Day here. We are a small team who is super passionate and that everyday tries to get inspiration to keep developing this game forward for all of you players.

With this being said, I think you can figure out that we don’t think of our next updates as a tool to ruin your life or to frustrate you in any way. On the contrary, we want to spice up things, give a new air to the game and give you a new motivation for you to play Hay Day.

But to your points:

Expansions: Yes, we heard your wishes! There was a lot of feedback that we needed more expansions. With so many new decorations and machines, we also agreed more space was needed. So we said: “Great, let’s do it! But why not look for this special permit and at the same time, you get exclusive decorations in each area?”. Gives you extra motivation to play the game and it gives you something to look forward to.

Sanctuary: We definitely wanted to give a twist to the town and present something new. I think the Sanctuary is super nice (and this is my personal opinion) and the animals really cute. Is collecting puzzle pieces a good idea? I believe so! It gives me something to look forward in the game. Do we get too little puzzle pieces every week? I believe we do! and I think we should improve that aspect of the feature. Can we link the Sanctuary a little bit more with the town/farm and maybe some derby tasks or other feature? I believe we can definitely do better here too.

Themed derbies: The derby has been now part of the game for a long time. We believe is a really fun part of the game, but at the same time, we got lots of feedback that we should do some type of variation to it since there was no change since its creation (besides some little tweaks here and there). Anyway, we decided to go with the themes, and I believe is fun! We are of course trying different formulas and trying to figure out what works best.
Can the derby themes be better? I believe so! And the best part is that they will!

Now, having given you a super short background of this features, there are something you also need to take into consideration. This is an online game, played in so many different type of devices, supported by machines and managed by humans. Guess what? Things won’t be perfect. Connection fails, devices break, machines fail and we, the human part of the team, we also make mistakes. And please don’t take this the wrong way, this is not in any way an excuse, we do want things to run smoothly and as close to perfection as possible. We want you to play our games because they are fun to play and you enjoy them and we definitely work hard to get to that point. However, there is also one important factor you need to put into the mix. We take risks. Innovation is not an easy task, but is part of our culture. This might bring some bumps in the road, but we will definitely remain true to ourselves.

Now, and to round up things, we definitely hear you. If there are things we can improve, we will improve them. However, we need to prioritize things, we only can do so many things at the same time.

Last but not least, I believe feedback is a gift. At the end of the day, our inspiration comes from those who play the game and that generate ideas to make it better. Being ♥♥♥♥♥♥ and expressing yourself is also valid, but it would be much more valuable and productive if you could also generate something positive out of it.

Thanks for expressing your concerns to us, we do appreciate it.

Cheers,

Frisco

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Originally Posted by Frisco[Supercell]

Hi!

Let me be super clear on this. We don’t hate you.

We live and breathe Hay Day here. We are a small team who is super passionate and that everyday tries to get inspiration to keep developing this game forward for all of you players.

With this being said, I think you can figure out that we don’t think of our next updates as a tool to ruin your life or to frustrate you in any way. On the contrary, we want to spice up things, give a new air to the game and give you a new motivation for you to play Hay Day.

...[edited]

Last but not least, I believe feedback is a gift. At the end of the day, our inspiration comes from those who play the game and that generate ideas to make it better. Being ♥♥♥♥♥♥ and express yourself is also valid, but it would be much more valuable and productive if you could also generate something positive out of it.

Thanks for expressing your concerns to us, we do appreciate it.

Cheers,

Frisco

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Thanks Frisco.

I appreciate your willingness to have this conversation, and most of us will agree with most of what you've said.

I also think that the emotion level of some posts is an outgrowth of people's passion for this game. If we didn't care, we wouldn't care, right? So please take any complaints or negative comments as a positive sign of interest and a deep desire to stay engaged.

Perhaps we could moderate the general tone of this situation by having a better communication? Maybe SC could update the stickied Feature Requests lists and let us know what you're considering for upcoming releases? To make that even more effective, I'm sure the community here would be happy to respond to a poll asking which items are most important to us.

Just a few thoughts. Open communication often takes the anxiety level down a notch. (BTW, I'm pretty sure that "SC hates me" was said with a chuckle... I've often joked like that to myself when I'm hunting for that last roll of duct tape I need.)

All the best,
ThistleDew

Thanks Frisco. That was a good response though I completely understand the frustration expressed even if I don't always agree with what the frustration produces. I have been guilty myself!

That said: going forward perhaps the team would also consider not adding something that does not really require effort from players. Besides spending a copious number of diamonds, there nothing via gameplay that we can do re the puzzle pieces and the permits. We have to wait for the game to give them to us. That's the real issue for me. We can't wheat and get permits. We can't make the puzzle pieces. We can't even build extra houses for the animals while waiting for the pages of the book to complete. So it doesn't add to the game.

Luckily for us, the game was fun to play before the new features and it's still fun to play. What this is is a bit of disappointment. So I'm glad to hear that the team sees the shortcomings and is working on them.

Have fun and carry on. :thumbsup:

[I must have been exhausted while writing this. I have now made three grammar edits! :facepalm: Stay tuned. No doubt there is more to come!XD]

Quote:

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Originally Posted by Frisco[Supercell]

Hi!

Let me be super clear on this. We don’t hate you.

edit

Thanks for expressing your concerns to us, we do appreciate it.

Cheers,

Frisco

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Thanks so much Frisco. It always brightens my day to see that SC is really listening and does care about our feedback. :blush:

Agree TOTALLY about SC apparently hating us. I cleared the new non-permit required areas first and recently I went over two WEEKS without a single permit and even now I get one a week at best. The so-what sanctuary was despite all the hype, a flop. The puzzle pieces plus permits on top,of the usual slow gathering of tapes in particular means the overwhelming 'theme' of hayday now is wait, wait, delay, frustrate. I'm seriously thinking of giving it a total miss. The response from the spectacularly misnamed 'support' is withering - same old same old repeat how great it is, and yes even they have the same issues when they play the game themselves but hey - let's forget all the stuff that has bugs or frustrates people and let's have another hyped group hug��

Lol! I've been trying to figure out how to make a still for moonshine! Not doing so well on my own! Really like your choices in that area too!

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Originally Posted by Spartan1

I stopped playing for almost two years, finally returning in mid-March 2017 to start playing again. So, my perspective is picking up after 2 years of not playing and the last 5 months of playing.

I didn't think expanding the land was that bad. I came back to a significant amount that had to be unlocked on both sides of the farm. I gained land scrolls from the derby and chests mostly. It took about 4 months to unlock the special area across the road with the decos. I finished expanding the other side before that (that took about 3 months in parallel with the other side).

I do agree that the sanctuary is significantly underwhelming. I was one of those crazy players that spend about 600 diamonds to try and finish when they held the puzzle piece boat event. I managed to unlock 4/6 animals. I am now about 10 pieces away from unlocking all 6. So, as a player who has almost all of them unlocked - my advice is that it was not worth it. The item drops and XP from waking them coupled with the occasional sanctuary visitor bonus just does not add much value to the game play in the town... I get more from just taking care of my donkeys on my farm. I would have rather seen something that added more involvement to the town itself. The addition just feels more passive than active.

These "special derbies" are tough, especially for smaller players. In fact, most of our smaller players now opt out for them - which is a shame because they really love to contribute and help in derbies. These higher point tasks can involve both tasks that are impossible for smaller levels or be extremely difficult with not a lot of crop fields. As for getting the tasks above 320 - I think you need to be in the champion league to get them. I don't think it is difficult to stay in the champion league with a well-managed NH. Those opted in ours just do tasks 300+ and we usually place within the top 5 each week.

Overall, I think they are just trying to find the balance between challenging and keeping players interested. I think the sanctuary, IMO, was a flop, but it didn't have to be. The amount of effort (acquiring PP, making feed for them) involved doesn't seem to be rewarded back. It's a shame because there was so much hype, and then there was the realization that it just doesn't do much (at least for my game play). But, that's the thing, what frustrates some players might appeal to others.

I also feel like they could do so much more... Such as, I think the game has everything it needs for a distillery on the farm. Wheat = Beer. Potatoes or Corn = Vodka. Grapes = Wine. Sugar = Rum. Could make yeast in the sauce maker. A pub would compliment the town nicely too. But, my guess is they don't want to introduce that sort of content into the game :( which is a shame because the game almost has everything you already need to introduce it.

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I sooo wish I can have a positive outlook on all this, but I cannot. After almost 4 years I am bored with the game. Some people I encouraged trying the game gave up at about level 30, now some level 130 and up are giving up. I do not complain about permits or puzzles, simply because I do not care enough about them. I do get permits and expand, but as for puzzles, gosh, I still have just one elephant and I do not even bother to wake it up. Btw, I know it is personal, and nothing about the game, but I loathed seing them stuck in zoos in real life, It is a mockery, and definitely do not care about them in games.
As for special derbies, the emphasis in harvests that are relaxing for some, well, for me, I am not very mobile and games are a welcome distraction, planting is so boring, that I got a couple of other games to distract me between harvests, and now am getting keener on them than hayday. I do buy diamonds and am not adverse to spending them, but it has to make sense to do so, and nowadays it simply does not.
I am leader of a hood formed when hoods were created, half of us have been there for these 3 years or so, the newest arrival is over 1 years ago. We come from all over the world. We have ppl from India, SA, Pakistan, Norway, Bangladesh, Vietnam, and me, a brazilan. Half of us use diamonds, the other half does not, but every single one of us is bored. Maybe it is chance, but I do not believe that chance alone would have us bored at the same time. I think Supercell should care more about complaints. Instead of Sanctuary, for instance, they should have paid heed to many complaints about town betterment. Instead of special derbies, more interesting tasks in derby (not old help, town and boat tasks), more interesting boats - maybe with more boxes and less strain on existing stocks), slightly better tool drops, so that new players do not give up - haystacker, I know your position about it being random, but hell, no, it is as dificult, randomly speaking, to get obscene amounts of mallets, screws and planks as it is to get a single tape or marker, so, it is not random!!.
all in all, I go with those who are considering giving up HD, just posting here because I hope against hope it will get nice again

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Originally Posted by pilothaggard

Look at the last six months.

1. You gave us land expansions finally - but with a hitch. You need scrolls for the "special" areas. OK...fine...but for anyone who didn't rush to do that area first, they now get to experience a rarity of those items. So, expanding that area is now just plain painful.

2. You do a game update and give us the wildlife area. "WooHoo!" thinks everyone. But wait, we need "special" puzzle pieces to create an animal, and those are being doled out painfully slowly and randomly per animal, so the much vaunted sanctuary is the place a solo animal goes to die - in pieces. There is nothing to do there, no reason to wake them, and tough to even get more than one critter in a reasonable time. "Special" hits again.

3. Then, you announce "special" derbies. By now, your customers should be conditioned respond with horror because that word "special" always means trouble. Sure enough, yet again we have a "special" derby that isn't working. Tasks up to 400, if you happen to be that rare NH that actually gets ANY task above 320.

Why do you keep doing this to us? We've been loyal followers of your game. Yet, it feels like one punishment after another being inflicted on us.

There's a saying in the plane flying industry: "Know how to make a small fortune in aviation? Start with a large one." That feels like the model you're now following. Your loyal customers made you a multi-billion dollar company. You seem determined to annoy us until you've turned yourselves into a multi-million dollar company.

Why not make it less painful for all of us, and just return the money we've spent on bagillions of diamonds? The pain will be shorter lived for us and you. No need to thank me, its just my "special" suggestion for your business model.

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I agree! 100%!

And here is my venting:

(1) I have no soybean, and I haven't seen any soybean in the paper for days!!! That means, no more milk, no more bacon, and no more wool. Do you know how many products take milk and milk products! I can't feed my cows. The pig feed takes soybean, too, so no bacon. And the sheep takes feed with soybean too. So, no ice cream, no coffee, no cakes, no hamburgers, no blankets, no smoothies, no coffee. I feed the cats and kittens, and I can't feed the dogs and puppies! Nothing that needs milk or milk products, nothing that needs bacon or products with bacon, and nothing that needs wool and wool products. Aaaaargh!

(2) I have missed a lot of puzzle boats because I can't fullfil the crates! I can't make cheesecakes because I need cheese, I can't make the cheese without milk. I cannot harvest milk, if my cows are dead, because I can't feed them because I have no soybean! I asked for help on the ones that I can't even make cuz I don't have that machine. Something from the hot dog stand, think. Its wrapped in green. So this will be my umpteenth time of letting a puzzle boat go unfinished?

(3) How far can I go on the derby without cows, pigs, and sheep, I wonder!!!

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Originally Posted by Midori669

I agree! 100%!

And here is my venting:

(1) I have no soybean, and I haven't seen any soybean in the paper for days!!! That means, no more milk, no more bacon, and no more wool. Do you know how many products take milk and milk products! I can't feed my cows. The pig feed takes soybean, too, so no bacon. And the sheep takes feed with soybean too. So, no ice cream, no coffee, no cakes, no hamburgers, no blankets, no smoothies, no coffee. I feed the cats and kittens, and I can't feed the dogs and puppies! Nothing that needs milk or milk products, nothing that needs bacon or products with bacon, and nothing that needs wool and wool products. Aaaaargh!

(2) I have missed a lot of puzzle boats because I can't fullfil the crates! I can't make cheesecakes because I need cheese, I can't make the cheese without milk. I cannot harvest milk, if my cows are dead, because I can't feed them because I have no soybean! I asked for help on the ones that I can't even make cuz I don't have that machine. Something from the hot dog stand, think. Its wrapped in green. So this will be my umpteenth time of letting a puzzle boat go unfinished?

(3) How far can I go on the derby without cows, pigs, and sheep, I wonder!!!

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Sent you a private message, will sell you soybeans so you can plant them and have them!

Quote:

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Originally Posted by Frisco[Supercell]

We don’t hate you.

.... we don’t think of our next updates as a tool to ruin your life

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This made me literally laugh out loud. :D

Quote:

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Originally Posted by Frisco[Supercell]

Hi!
Sanctuary: We definitely wanted to give a twist to the town and present something new. I think the Sanctuary is super nice (and this is my personal opinion) and the animals really cute. Is collecting puzzle pieces a good idea? I believe so! It gives me something to look forward in the game. Do we get too little puzzle pieces every week? I believe we do! and I think we should improve that aspect of the feature. Can we link the Sanctuary a little bit more with the town/farm and maybe some derby tasks or other feature? I believe we can definitely do better here too.

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I really like the sanctuary too and also think the animals are cute. Love the new trees, plants, log, and rock garden deco that goes with it and :heart::heart: seeing my decorated sanctuary when visiting the town.

Hoping for another puzzle boat weekend event, and what would make it even better is if SC could announce it in app news about a week prior, or maybe on the Monday derby-down day, to give us a chance to prepare (i.e., make tons of product) for it!