Why is everything so big?

Quote:

---

Originally Posted by twister

Got it - also a 16:9 Aspect Ratio like the Oneplus 5 - Still working on screenshots for the phones being reported, if you have one from the main base with chat open (with just talk, no replays/requests) that might help - I added them to the investigate list, but hoping some other phone users will give input on the phone screenshots being submitted to help, as I'm phoneless.

---

ok, i send you the screenshot..

http://imageshack.com/a/img924/4167/bxdigW.jpg

i hope this help you...

Quote:

---

Originally Posted by neOu

ok, i send you the screenshot..

http://imageshack.com/a/img924/4167/bxdigW.jpg

i hope this help you...

---

Twister, fyi: mine looks exactly the same. Thanks neOu for uploading, you beat me to it :)

I have 3 devices, my phone isn't an issue (Droid Turbo 2 - Android 7) and I basically don't use it to play except to donate occassionally when I don't have the tablets. My tablets (and I downloaded and manage this game through Google play on both of them) are:

- Fire HD 8 (6th Generation)
- 1280 x 800 Resolution

- Fire HD 7 (4th Generation)
- 1280 x 800 Resolution

Obviously they are on the Fire OS but I have also literally never had any issues with something I downloaded from Google Play working differently than on any other Android device. I am downloading the same .apk file and it has the same framework in terms of running those as any other Android. I am mostly only posting this since it definitely isn't a 10" screen issue. I am getting the same phone UI in chat, shop, clan castle, war log, war selection screen, and in battle that everyone else has posted.

[Edit 2 - By the way, I hope it doesn't seem like I'm attacking you in what I say below, my issue is more that we never seem to get feedback from Supercell, not what you are doing. Once you did see the issues your responses have been wonderful so thank you. That said, I will leave my initial edit as I first wrote it.]

Edit - Oh, and thanks for getting back to us on this, the amount of hours people seemed to spend showcasing what we were seeing and not really getting a response back indicating that we weren't all mass hallucinating was a bit annoying. Just a note as someone who previously worked as a project manager building and maintaining websites, please don't take vacation immediately after a major change. They did the same thing to us after the TH11 update. Obviously planning life around a build can be frustrating but we ALWAYS delayed a push to production until after someone on the team's vacation was over. The one time we didn't on a project where I wasn't even lead and we had an issue I drove 3 hours to a Wegmans where I could get reception (cell and internet) to help resolve the issue. We knew there was an issue based on customer feedback which we took seriously despite how bad customers are at giving information such as browser and computer type and model.]

Dear Twister,

Here proper screenshots from my tablet, a Lenovo Tab2 A10-70F with Android 5.0.1. This is a 10 inch tablet with 1920x1200 screen resolution. I feel like I am category 4 from your categories: shop is single row, only few lines of chat and everything is just so large.

http://imgur.com/KvGlKNI
http://imgur.com/KC8G4C7
http://imgur.com/gXw1MiW
http://imgur.com/KOF3Fn2
http://imgur.com/AM4H6LG
http://imgur.com/5nz7uim

Hans

I have a galaxy tab 12.2. Need screenshots for this or are you good Twister?

Quote:

---

Originally Posted by twister

Well, I only collect the info the SC folks ask for. If I had to guess why they want all the info I asked for it's to replicate it in their testing room (where they have nearly every known device out there).

The "Auto-Adjust" thing you mentioned is what Androids used to do (iOS got pushed the exact same, only scaled for tablet, or iphone/ipod) Before this update, the Androids would auto-adjust to their device/manufacturer display settings, which is why some had "normal" screens like the iOS devices, and some had smaller or zoomed out screens due to Android.

If I'm understanding what they did was they overrode the manufacturer display settings and tried to push the same screen to all Android device to match the iOS versions (so Android phone would look like the iPhone UI and Android tablets like the iPad UI)

If I'm also understanding what happened, we have 4 groups of players out there

1) iOS who always had the "Normal" displays/menus, etc and continue to see the same as they have for 5 years
2) Android users whose devices did not make any changes whose screens were similar to iOS users and continue to be
3) Android users whose devices displayed things smaller before, but are now brought up to iOS/Normal standards - their screens and menus are a little bit different - these are the group of folks who will need to adjust as it's how it was intended
4) Android users whose device either were normal or maybe things were smaller, but now their screens/menus are "Super Huge" ie even larger than the group 1/2/3 folks - among other things, seem to be tablets being fed the phone UI - these are the ones I'm trying to capture device data on.

---

I am on group 4.

With Samsung Galaxy note Pro, 12,2"

Thank you Twister for trying to get this solved.

Massive...

https://i.imgur.com/z9YQwDv.jpg

So emulators are for some reason also beeing fed the phone UI instead of the tablet UI?

Quote:

---

Originally Posted by twister

Ooh yea, loved the overlays, wasn't 100% sure if new was over old, or old over new, but your/our Nexus 7's are an aspect ratio of 8:5 (rather unique, but still upsizes to a 16:10 which is causing the other tablets to have issues). I'm going to assume any potential fix would cover yours as well?

Edit: Looking at your overlays closer, I'm pretty sure your new ones are on top of your old ones, and I can see everything is bigger, very close to my 4:3 tablets, but you at least appear to have a more populus chat area than the 16:10 10" tablets having issues.

I'll include your device info with my report. Due to time zones and likely the weekend, probably won't know much for a bit though.

---

Thanks!! Finally feel like we are being listened to, rather than being fobbed off and told its "normal" when it clearly isn't.
The superimposed overlay shows large new UI, the smaller is old UI, the overlay shows how large it is compared to before. If you need any more screenshots or any details, let me know.
Hopefully they should fix this issue now.
Thanks again!

Quote:

---

Originally Posted by twister

I'm just trying to gather as much info to pass along.

---

I'm guessing Supercell devs don't have a cheap 10-inch Android tablet to see for themselves that it's a 1-row display in the shop, or that the chat sidebar shows no more than 3 lines of messages on 10-inch Android tablets (when the keyboard pops up).

I don't mean to be rude when I upsize my fonts in the forums, but I thought I best keep to Supercell's new font sizes on all devices and all forums.

Quote:

---

Originally Posted by Shadow771

Massive...

https://i.imgur.com/z9YQwDv.jpg

---

I think that's how it was always meant to be on Android, so says Supercell. Best if we get used to it, or quit.