Pawprints disappear on personal train visitors

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June 19th, 2017
LuckyCharms27

Pawprints disappear on personal train visitors

I picked up a visitor with a pawprint with my personal train. He wanted to see the hippo, which I have. When I sent him into the building to be served, the paw print is now gone. The visitors that arrived on my regular train with pawprints are also being served, and their pawprints remain visible.
June 19th, 2017
Momscar

Same thing happened to me 2 times. The townies I picked up on my personal train had a paw print when I picked them up and nothing when they got to my town.

I sent a message to support in the game. I know they are a bit busy, so not really expecting an answer. I started a thread in the general forum, and apparently this is a problem that will need to by fixed. Many people have responded with same issues.
June 19th, 2017
Blahfarm21

Same thing here.
June 19th, 2017
Dove2017

Same here. Managed to send several 'eggspress' townies to the sanctuary without a problem - every townie I pick up with the personal train, the paw print disappears when they arrive in my town.
June 20th, 2017
Momscar

I am waiting on a reply from support. They did answer, but there was a bit of confusion - probably on my part because I'm tired - so I have asked them to clarify. Maybe by morning.
June 20th, 2017
elenelle

Same problem here
June 20th, 2017
Tilla

Android, same problem here. I have served them but they leave nothing yet.
June 20th, 2017
GrayEyes

Same problem here with Android. After personal train pickups get to your town the paw print disappears and the served visitor just goes straight to the train station to be picked up.
June 20th, 2017
Meeju

Same problem here... i was so excited when i saw the pawprints :unsure:
June 20th, 2017
Raelet

Ditto -- I've had at least four disappearing paw prints from my personal train visitors today....
June 21st, 2017
PerkyCox

Same - my paw print visitor I sent away wanted to see the hippo, and a neighbor with a hippo picked him up. When he arrives in their town, no paw print, :(
June 21st, 2017
badkitty

Quote:

Originally Posted by PerkyCox

Same - my paw print visitor I sent away wanted to see the hippo, and a neighbor with a hippo picked him up. When he arrives in their town, no paw print, :(

I believe they still go to the sanctuary after their visit, even if the paw print disappears, but yes, I am having this happen as well.

Quote:

Originally Posted by LuckyCharms27

I picked up a visitor with a pawprint with my personal train. He wanted to see the hippo, which I have. When I sent him into the building to be served, the paw print is now gone. The visitors that arrived on my regular train with pawprints are also being served, and their pawprints remain visible.

This is happening to me, also.

For the devs:

iPad 3 running iOS 8.4.1, latest version of Hay Day.
June 21st, 2017
Sharonlindos

Me too. Very frustrating
June 21st, 2017
Raelet

Still happening, I just lost two paw prints from my personal train.
June 21st, 2017
BostonRott

They are not going to the Sanctuary, even though the pawprint disappears because I am finding no gifts. I'vé "lost" 5 pawprint this morning already. Android. Sent screen shots to support of with/without pawprints. Hopefully that will help them understand.
June 21st, 2017
Cebrix

Same here as well. Thought that those puzzles belonged to my neighbors and not me. Didn't realize it was a bug.
June 23rd, 2017
katalepsykills

I thought it was possibly just part of the game. I guess not though. Good. Because I'm hardly getting anything from this sanctuary. I thought maybe there was a timer... or they could change their mind for some random reason. And coins? Sorry. Bug thread. (Should give items though.)
June 25th, 2017
Ings64

Same problem here. I play on an Ipad with the latest updates.
June 25th, 2017
BlueOcean

Been days now and I've not ever seen a paw print on a neighborhood visitor- only on the visitors from the general train
June 25th, 2017
SmallChange

Sorry, I can't find the post to link here, but apparenently there shouldn't be paw prints on the PT visitors, only the Eggspresss. The Paw Prints on the PT visitors was the glitch, not the other way around.
June 25th, 2017
Raelet

Here you go:

Quote:

Originally Posted by Momscar

Ok, I have heard back from the support team. Basically, the only townies that want to visit the Sanctuary are the townies that come on the Eggspress train. And not all of them will be asking to do that. Also, they do not give puzzle pieces (I thought that at first, but Frisco cleared that up in another thread), they will give you another prize, i.e. Saws, coins, expansion material.

The glitch was that there were townies that you pick up with your Personal Train that had the paw print symbol, so many of us thought that they too would want to visit the Sanctuary. That paw print should have never been there.

I guess it's possible that this issue was dealt with in the maintenance that happened earlier today. Nonetheless, they are aware of the problem.

See: https://forum.supercell.com/showthre...xt-to-portrait