After new update screen less responsive

Dear Supercell,

After the major update, my game shows an issue on general responsiveness when tapping on the screen, e.g. selecting/deploying units, selecting building, buttons, etc.

Of like 10 taps, only 7 or 8 are recognized and processed. Other taps are ignored. Also it happens that after a tap on the screen there is a short delay before troops are deployed. It happens during all phases of game: at farm base, multiplayer, new base etc.

When deploying 10 troops in a straight line for example, few taps are not picked up so that few troops are also not deployed. It's annoying and for sure it is not a hardware issue with my phone. Other apps work normal with no tapping or delay issues.

I'm running a iPhone 6+ with iOS 8.0 (12A366). Let me know if you guys also updated the game with higher iOS verion related functions so that it become less compatible with iOS 8.x.

Thanks!

I've noticed this as well - iphone 7 fully up to date on software updates.

I am having this problem also on an iPad. When placing troops during a raid one out of every 5 or 6 taps seems to work! And when I try to select items in my base, it takes a few taps to actually select something. This seems mostly an issue when the base is zoomed out.

+1 - I have 2 x IPADs, 2 different accounts (one my sons, one mine), and since update, screen responsiveness is making game play extremely difficult. Attempting to collect resources *i.e. tapping the "DE" icon, will take 4-5 taps before it will collect the resource...deploying spells/troops, selecting items...all the same....multiple taps required...Ive reboooted both devices, disconnected them from chargers....problem still persists on both devices. Any suggestions are greatly appreciated, as we had a war running when the update dropped, I had 2 hits, both utter fails as I was unable to deploy troops, select items, drop spells etc effectively.

Thanks in advance.

I, too, am experiencing difficulty with tap response. I have two different iPads and an iPhone and the problem spans all devices.

One of my clanmates (on iOS 8.3) is finding he has to zoom into different buildings to get them to click on an ipad post update. Really weird. My two ipad mini's seem fine and my iphone are fine, however.
Only thing that may be different is I have auto-updates disabled on all my devices and am running 8.4.1 on my phone, probably 9.x on my ipads.

RE the zoom in "fix" - Yes, I noticed that earlier today also....if zoomed completely out, you cannot play the game....if you zoom in, you are able to select buildings/collect resources/select + drop troops without issue.....SC can you PLEASE look into this/respond to the thread...It appears to only impact apple devices (Potentially only certain versions of IOS)....anecdotal evidence of course.

Thanks

I checked and indeed the tapping problem is the worst when zoomed out completely. When zoomed in half way or to the most closest reduces the problem but still exists. The tapping problem also exists on the army troop training screen. Taps on units to train are not always captured.

Same, i am also having issues with the game crashing. When I trigger a hero ability it crashes. When I tap on the chat box it crashes. Sometimes just nexting it will crash.......Game is fast becoming unplayable. Lost over 100 trophy today already. I am afraid to even do my war attacks at this point.

THANKS :D I thought I'm the only one... the support ingame be like "it's your phones fault" I really hope they are working on it !

I am almost sure this is not my phones fault. I tried the closest example of Supercell: Royal Clash, and this game works fine. Tapping response as usual.

My brother's phone has this glitch but it doesn't affect mine.

whew i thought it was just me as well.

Same. iPad Pro v 10.3.1.

Tapping 3,4,5 times to drop a single spell

same problem. i've ios 8.. the game in unplayable... fix pls

+1
Ipad 3, iOs 8.4
Tapping does not work 40% of the time. Please fix

Supercell,

Yes this issue continues to happen. Can you look into it?

I too am having the same issues with my phone. The game is laggy as well as the screen is quite unresponsive. Others I have spoken to as well have the same issues with their iPhones. I am using iOS version 7.1.2 for iphone 4. Prior to this update, the game was running perfectly. At this point, I can't go into war this way, as I will most certainly fail both attempts. The unresponsiveness, in conjunction with the lag - the gameplay is very annoying. Please fix this issue. Thanks

It happens on me too, I use ipad mini2 and ios 8.4.1. The other device Air2 and 10.3.1 works fine.

I have to zoom in to make screen more responsive.

Me too!! Have to keep on tapping to get it to respond. Really bad update!!

Same thing here on 4 different Apple devices. Sometimes it's fine, other times it takes 8-10 taps just to collect a single resource. Never had the issue until the update. Can we get some acknowledgement from a mod that the devs are aware and working on this?

Same Problem
iPhone 6P iOS 8.3

Please fix

Amen to all of the above. Same with me. iOS 7.0 touch screen only functions sort of smoothly when screen is zoomed.

lul

10 lul :cool:

Same problem on my ipad 4.

QN

iPhone 5s with a recent iOS here. Please fix ASAP. It's not as bad as the July 2015 troop selection 'numbness' bug but it's still pretty much ruining my raids. Have not read the whole thread so this may have been pointed out, but - it feels as though hit boxes have been shrunken dramatically and maybe centered down a bit.

Please fix! Thanks

This is ridiculous SC - Can a mod/someone pls respond to this thread, and let us know SC are aware of the problem? I opened ingame support request, and was told it was probably due to my ipad having no free space, or it needed to be rebooted.......few deep breaths before replying (politely), that as per my original message, I had already rebooted both ipads, and have plenty of free space....it only affects COC, and it only started post update....as per the poster above, I too thought it may be the hit boxes had been reduced in size, but f you zoom waaaaaay in, you can tap "every" part of a building, and it "selects" it......Ive had to opt out of war (Currently in one, but my hits will fail...unless I zoom in all the way for the hit....im sure that will work well ;) )...SC need to acknowledge the issue....and fix it asap.

I have an iPad Air 2nd generation with the most up-to-date software. Before the update, the click detection was fine. After the update, my clicks are missed very often. As others mentioned, I can't click on resources without clicking up to 5-6 times and my war deployment is completely messed up. I tried to place a heal spell 4 times and only on the 5th time, when my units were almost all dead, did it come out.

My friends on android don't have this issue, so please fix it. This bug makes raiding and warring almost unplayable. Thanks!

Thanks to everyone for replying to this thread, I thought there was something wrong with my device, but it seems like many, many people have the same frustration.

Has anyone emailed/Contacted Supercell directly about this? besides commenting in this thread?

Having issue w both iPhones 4&5. Though 4 is lot worse(or maybe tony screen makes every other problem bigger lol.

It is happening to me and I have an Android. Was wondering if IOS had problem too.

I have this problem too. This is an issue for apple devices that are using devices OLDER than iOS 9. The same thing occurred with Boom Beach update that launched this year with the new heros, too. Whatever boom beach did, clash of clans is doing it too affecting operating systems for IOS older iOS9.

As I said, the same thing is happening on Boom Beach. Here is the bug report for their other game where the exact issue is happening:
https://forum.supercell.com/showthre...apping-problem

Having the same problem . It's been hurting my goblin knife . iOS 10.something up to date

Yes, trouble deploying troops, placing spells, selecting buildings, collecting resources. iOS 7.

Quote:

---

Originally Posted by zombocom

I have this problem too. This is an issue for apple devices that are using devices OLDER than iOS 9. The same thing occurred with Boom Beach update that launched this year with the new heros, too. Whatever boom beach did, clash of clans is doing it too affecting operating systems for IOS older iOS9.

As I said, the same thing is happening on Boom Beach. Here is the bug report for their other game where the exact issue is happening:
https://forum.supercell.com/showthre...apping-problem

---

Not entirely true that it happens for older devices. Some of us are above iOS 9.x

I'm having the same problem with an ipad air 2 - up to date. A word from supercell would be nice.

Quote:

---

Originally Posted by Kaleidos

I'm having the same problem with an ipad air 2 - up to date. A word from supercell would be nice.

---

quote & up

noticed this problem on my ipad when trying to collect resources, but it also is sometimes slow to respond when I'm dropping troops. Using iOS 8.1.

me too, trouble deploying troops, placing spells, selecting buildings, collecting resources ios7, ios 9 and ios 10.

I already have pork sausage fingers, and this bug is driving me crazy, 7 of 11 devices effected, I zero starred an attack in last war due to this (and the new rubbish loons). I could not get my rage spells off, finally got 1 of 3, then freeze and poison would not deploy, missed grand warden deployment too, 45% zero star.

the shame.

Hope they fix this asap.

Same problem. Unresponsive with many missed presses. Zoomed out is affected more, but can't zoom in far with loon attacks as I can't scroll the screen effectively on my iPhone 4 running iOS 7.1.2. Not very playable in current state.

Quote:

---

Originally Posted by OutlawStar65X

Has anyone emailed/Contacted Supercell directly about this? besides commenting in this thread?

---

Yes - I did immediately post update - Bit of back and forth, support acknowledged (yesterday) that they are aware of the issue, and dev team are working on a fix (No ETA, keep checking app store I was told)...something else they suggested was to delete the game, sign out of game center, reinstall coc, re-sign into game center...no guarantees it will work though, so Ive yet to try, as was hoping fix would be out by now.....frustrating as hell.

Quote:

---

Originally Posted by frankgrimes

Yes - I did immediately post update - Bit of back and forth, support acknowledged (yesterday) that they are aware of the issue, and dev team are working on a fix (No ETA, keep checking app store I was told)...something else they suggested was to delete the game, sign out of game center, reinstall coc, re-sign into game center...no guarantees it will work though, so Ive yet to try, as was hoping fix would be out by now.....frustrating as hell.

---

Is there any update to this?

Im having it too. At first I just thought it was me making sloppy mistakes. But after a while as I paid closer attention to what I was doing I became sure it was the game. The device works fine on other apps and games though. Just coc and just since the update.

I have the same problem since the last update. Touch screen is not very responsive. To select buildings I have to zoom right in. In war when dropping troops or spells, taps are not registered so have to tap extra times. I'm using an iphone 4S. Is there is fix coming?

"They told me to do the exact same - it did improve the unresponsiveness slightly, but it's not 100% like it used to be. I can honestly say the game is no longer fun to play, and here I was about to buy gems, but with the way the game is in the current condition, that's not going to happen. Until there is a fix, no more gem purchases and if it takes too long, I might as well stop playing the game, since it embarrassing to fail attempts in war, when you know its not your fault, but this new update. I sincerely hope SC fixes this for all of us. Please keep posting here and keep sending them emails! Good luck everyone

Quote:

---

Originally Posted by OutlawStar65X

Is there any update to this?

---

Nothing yet - Ive replied again asking for an update (Note, I have not tried deleting/reinstalling game yet) - I did some testing, as it is farcical that it would take this long to acknowledge, and still not have a fix.....anyway, I believe it may be related to a timing change implemented on last update - Why it appears to impact majority IOS(Not many android), I dont know...but, If you zoom way out, and try to select a building, it takes sometimes 5-10 taps to select it (As we already know)...zooming in, improves this, to maybe 1-2 taps.....zoom way out, and tap on a building, but hold your finger on screen...after .5-1sec, the building auto selects (So it works, but not usable work-around playing the game).....also, if you tap a building, but instead of immediately releasing your finger, hold it on the screen for a slightly longer time (ie. .1 to .2 of a second...hard to explain, but tap screen, but keep finger on screen for a little longer than you would with a normal tap), and the building will get selected....now I dont know if this is related, or if it is reproducible on Android (Dont have one), but it could be the cause of the screen tap problem (SC increased screen tap duration, to potentially help with accidental double drops(spells), or accidental troop drops...but in doing so, have made iOS devices (Some), basically unplayable,....Ive forwarded my findings to support....will report back once I get a response from them.

Cheers

Based on my experiences....

Hey chief! We are happy to know you are enjoying the new game speed as much as we do. Please let us know if there's anything else we can do to help you

iPad mini2/retina, IOS8:
same here. many taps take no action.
for taps to work i need to move around screen or zoom in.
tried reinstalling the game, the issue is still there.

there is no such issue on my android phone.

generally speaking, last update shut down clan wars for ios users. dead taps are tolerable farming, but you cant go to clan wars with that sht happening.

Quote:

---

Originally Posted by Dzega

iPad mini2/retina, IOS8:
same here. many taps take no action.
for taps to work i need to move around screen or zoom in.
tried reinstalling the game, the issue is still there.

there is no such issue on my android phone.

generally speaking, last update shut down clan wars for ios users. dead taps are tolerable farming, but you cant go to clan wars with that sht happening.

---

Its tough doing high level attacks when you have to take extra time to make sure the game did as you asked. So far it has cost me a star only once. But I do have to watch out for it and its created a bunch of close calls that didn't have to be.

I'm having this issue as well ever since the update hit. I contacted support and they confirmed it is a known issue and are working on a fix. No word on when a fix will be available though.

If supercell does not fix this soon, they will lose a lot of players. I noticed an increase in the number of dead villages. This is frustrating!!!

In frustration, I updated the iOS version of my iPhone 6+ from 8.0 to 10.3.2 and this update solved the tapping responsive problem for me finally. This might be a solution but will take about 4-5 hours time backing up stuff, upgrading iOS and firmware and restoring your stuff.

My iPad 2 Mini still has this tapping issue and I don't want to update the iPad to version 10.3.2 as I expect the iOS will put a too heavy burden on performance. For the iPad, I will wait till Supercell issues a fix for this problem as CoC worked fine previously.

This is been happening for a few days to me but today it's been the worst yet. I have to mash the screen to drop troops and spells on my iPad 3. I haven't done the IOS update yet and will wait for a SC response.

Quote:

---

Originally Posted by LightningBoyNL

In frustration, I updated the iOS version of my iPhone 6+ from 8.0 to 10.3.2 and this update solved the tapping responsive problem for me finally. This might be a solution but will take about 4-5 hours time backing up stuff, upgrading iOS and firmware and restoring your stuff.

My iPad 2 Mini still has this tapping issue and I don't want to update the iPad to version 10.3.2 as I expect the iOS will put a too heavy burden on performance. For the iPad, I will wait till Supercell issues a fix for this problem as CoC worked fine previously.

---

the struggle knowing updating ios will solve coc issue but will make my ipad slow....
stay strong people!

My app just updated. It seems to be much better.

after maintenance break the problem is still there. (it is better though, but not fixed)

Quote:

---

Originally Posted by LightningBoyNL

Dear Supercell,

After the major update, my game shows an issue on general responsiveness when tapping on the screen, e.g. selecting/deploying units, selecting building, buttons, etc.

Of like 10 taps, only 7 or 8 are recognized and processed. Other taps are ignored. Also it happens that after a tap on the screen there is a short delay before troops are deployed. It happens during all phases of game: at farm base, multiplayer, new base etc.

When deploying 10 troops in a straight line for example, few taps are not picked up so that few troops are also not deployed. It's annoying and for sure it is not a hardware issue with my phone. Other apps work normal with no tapping or delay issues.

I'm running a iPhone 6+ with iOS 8.0 (12A366). Let me know if you guys also updated the game with higher iOS verion related functions so that it become less compatible with iOS 8.x.

Thanks!

---

Into use iPhone 6+ and I'm having the same issue and it has been the difference in a 3star war attack and a 2 star war attack especially if it a critical spell drop that doesn't drop my phone is up to date and this is ridiculous and needs fixed I'm also glad it not only me facing this problem.

I first noticed this on the day of the update and it is a continuing problem.

An update was released today, but the unresponsive issue continues!! What's going on with SuperCell???

Deleted the app & re-download seemed to make it better, but did not match the pre-boat update level!!

This issue is still happening with iOS devices

Just had this happen yesterday...in a war attack nonetheless. iPad Air 2, iOS 10.3.2. For me it is sporadic. Previous war, had to tap 4 time to get a heal spell down and this past war, had trouble getting troops selected and it completely botched the timing and order of deployment.

Happening to me too. iPad Air 2. Updated to newest iOS. Troops sometimes. Spells always have to tap more than once. Please fix.

Me and some clan mates have the same problem. I hope it gets fixed ASAP

The tap responsiveness issue is still not fixed.
If i do not release finger off of screen after tap, eventually i get action, but sometimes it takes like 1-2 second to hold.
Seriously SuperCell, at least some response on the issue would be great..

Problem's still there after maintenance break and last update.
Contacting SUPERCELL ingame results in "Hey chief, reinstall, reboot, free hard disk space" - all of the above already done, all of the above completely useless. Contacting SUPERCELL a second time (now 10 days ago) results in "Hey chief, our team is working to solve problems, be patient". Meanwhile, I cannot partecipate to wars and even farming is a pain in the ♥♥♥.
Will everyone from supercell EVER read at least the topic of this thread and let us know what's the nature of the problem and when they're going to solve it?

iOS also has a significant problem with tap response when you are charging the device. While I am sure the problem reported exists, I am equally sure at least some people are simply experiencing that issue which is out of SC's control.

Quote:

---

Originally Posted by PvtLeeOwned

iOS also has a significant problem with tap response when you are charging the device. While I am sure the problem reported exists, I am equally sure at least some people are simply experiencing that issue which is out of SC's control.

---

so unplug device. Hmm will try. Tx.

knock knock.
who's there?
the iOS screen response issue.
the iOS screen response issue who?
the iOS screen response issue supercell does not give sht about.

Hi everyone, thanks for the reports! We have noticed this same issue in some older devices (think iphone4), and we may have found what's causing that lack of responsiveness to touch input, we'll fix it as soon as possible! We'll continue to investigate & test in other devices too, it's likely that it's the same issue . anywho, just wanted to let you know that we're on to it! Sorry for the inconvenience!

Quote:

---

Originally Posted by Anoushka[Supercell]

Hi everyone, thanks for the reports! We have noticed this same issue in some older devices (think iphone4), and we may have found what's causing that lack of responsiveness to touch input, we'll fix it as soon as possible! We'll continue to investigate & test in other devices too, it's likely that it's the same issue . anywho, just wanted to let you know that we're on to it! Sorry for the inconvenience!

---

Its been nearly 3 weeks mate - You've noticed the same issue in some older devices? When? Today? Ive had a support case opened since the update dropped...Ive been told its a space issue on my device (Nope), to delete/reinstall the game (Nope...Issue still there)....Inconvenience is an understatement.....WHEN are you going to fix this??...Your post relays a message of minimal priority being given to this bug... "We'll fix it when we can"....you understand a LOT of players will stop playing(If they haven't already) if this issue is not fixed ASAP..

Really Really disappointed with your (SC's) handling of this....

Quote:

---

Originally Posted by frankgrimes

Its been nearly 3 weeks mate - You've noticed the same issue in some older devices? When? Today? Ive had a support case opened since the update dropped...Ive been told its a space issue on my device (Nope), to delete/reinstall the game (Nope...Issue still there)....Inconvenience is an understatement.....WHEN are you going to fix this??...Your post relays a message of minimal priority being given to this bug... "We'll fix it when we can"....you understand a LOT of players will stop playing(If they haven't already) if this issue is not fixed ASAP..

Really Really disappointed with your (SC's) handling of this....

---

Patience is a virtue

https://forum.supercell.com/showthre...6%29-Bug-Fixes

Optional Update (08/06) - Bug Fixes
Hey Chief!

We are starting to slowly push out a new non-mandatory client update (v9.24.18 on iOS, v9.24.15 all other app stores). It includes:

Fixed a Wall issue that caused walls to be thrown back to the inventory after saving layout
Improvement for low end iOS devices not responding to all touch presses (most noticeable at max zoom on iPhone 4/4S for example)
Builder Base camera is now centered to the village in replays (just like in battle, visit and home)
Builder Base replays now play proper music (used to play home village battle music)!



Please update to this latest version as soon as available!

Clash On!

My IPad is an Air2 and my IPhone is a 6. These are not old devices. It is truly frustrating.

This is still an issue, the last update did not resolve it for me. It's extremely frustrating to lose attacks because of how difficult it is to time the drop of spells of deployment of troops. It really kills the fun.

I am on an iPhone 6 (MG632LL/A) with iOS 8.3 (12F70) and a screen protector. Reinstalling the game helps a little for a short while but never clears up the issue and it always gets worse over time.

This is also happening on my father's Galaxy S3 9.7 running Nougat (not even a month old) and my Kindle Fire HD 8.9 running KitKat with custom recovery/rom. Had no issues before the builder base update.

https://forum.supercell.com/showthre...r-update/page5

Just posted in another thread in general what I finally did that seems to have worked. Hope it helps guys :)

Would like to feedback that the issue also happens on iPad Air especially in zoomed out mode.

Yeh. I have an iPad Air 2. Not an old device issue.
Really frustrating especially in war.

Quote:

---

Originally Posted by Tobiah

Patience is a virtue

https://forum.supercell.com/showthre...6%29-Bug-Fixes

Optional Update (08/06) - Bug Fixes

---

Oh, Ive been more than patient mate...3+ weeks now....the "patch" has not resolved the issue.....SC please post on this thread what your current plans are to resolve this, and when you expect the next patch to be released...thanks

Upgrading my ICloud storage and upgrading to IOS 10.3.2 has helped tremendously guys. Both my IPhone 6 plus and my IPad Air2 were on version 8.4.1. My unaffected IPad is running 9.3.1. It's been 2 days since the upgrades and both My affected devices are running perfectly when playing. Maybe, just lucky, but thought it might be helpful to know.

Bug/problem is still there, even with the optional update installed.

QN

Oh ma porca troia lo risovete sto cazzo di problema si o no? mannaggia a voi

issue still there.
im on iOS8 on NOT outdated device. we are not talking iphones 4 here, we all have issues on ipad air 1/2 grade device.

Hello,
I also have similar issue on my iPadPro iOS10.2, but not on my iPadMini2 iOS 9.3.5:

Only in Village base view, the selection (tapping) of items has to be repeated multiple times until registered by the server (example: taking resources off a mine, selecting a wall for upgrade, ...). It almost appears as the area/'zone' allocated to the building/action has been dramatically reduced, and multiple taps are needed until the active 'zone' for the action is reached.

This started after the release of the Builder Base update, and has not changed since.

No undesirable effect seen for me in attack or other screens, or on my old iPadMini2 (which already lags by nature).

Try upgrading to 10.3.2 Palu... just for me, lol .. my IPad on 9.3.5 .. also wasn't affected... but those (IPhone 6 and 2nd IPad) on lower versions were... after updating to 10.3.2... and making sure I had ICloud storage... all is well... 3 days now

SuperCell, when are you going to fix the touch screen problem?? I can't play on an older device! Should I just give up playing???

its been almost a month without SC fixing major bug which makes game unplayable. congratulations SC! lets push it for a year without fixing it, you can do it

I'm getting this issue on my new iPad Pro 10.5. I never had this problem before on my iPad Pro 9.7, which I will be selling soon (Don't know if I should anymore!).
Both using same version of everything.

Same problem here since update. Tried everything and still have to click several times before it responds. Only happens on ipad. My iphone works fine.

to add, in case SC actually is investigating this.. tap sensitivity problem happens ONLY on field actions like deploying troops and spells or selecting buildings. taps work fine if you are using non-field actions like selecting troop production, settings, mail etc.

another thing is, to get field action registered, insted of taping multiple times i can simply hold finger on the screen for longer(1-2 second) and then action is recognises.

happening on ipad pro as well latest version of coc as well as of ios that is 10.3.2... my war is messed up soooo many times... u wont believe.. please fix it ty..

Problem still exists for me after the update. iPhone 4, latest iOS for that model.

i think im gonna give up on this game. Thanks for the fun times SC. Good luck with rest of the customers you show no care for.

Yes its true sometimes the screen of my device which is an android and android version 4.4.2 the screen responses less.

You have not solved with this update ... very badly

ma che cazzo

This problem has persisted ever since the first builder's hall update came up which was about a month ago. In other words, you guys had one whole month to fix this problem. Instead of working on new content, why don't you fix the existing problems before releasing other stuff.

On ipad air and ipad 2 - would like to confirm the problem is still persisting. This is despite the recent update that addresses the issues for "old devices". Sensitivity is so poor that sometimes my grand warden does not even deploy when tapped after deployment of loon lines.

Quote:

---

Originally Posted by Atarei

On ipad air and ipad 2 - would like to confirm the problem is still persisting. This is despite the recent update that addresses the issues for "old devices". Sensitivity is so poor that sometimes my grand warden does not even deploy when tapped after deployment of loon lines.

---

exactly!


We are still waiting for the fix

I am also having this issue, and it seems to be getting worse. I am running a 2nd gen iPad with i0s 8.1.1.