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I've started using a Tom Booster (free Tom for 8hours), near the end of the Booster time (missing 8minutes to the end), and when Tom was waking from his 2hours nap, a Tom promotion started, leaving me with no option to use it without buying it! This is a huge BUG in the game!
Can I have my Tom Booster back?! It's the minimum...
Screenshots attached!
Did you hire Tom while the booster was active?
And the booster time was not added on to the end of the hire time?
I would have thought you could have hired Tom at the discount price and the booster would add its leftover time onto your hired time?
If I use a Rose booster when I already have Rose hired, for example, the time just gets added on at the end. But I haven't tried hiring Rose while a booster is activated.
Hopefully someone here has tried it?
Hi,
Answering:
1. I've hired Tom using the Booster (about 7h50 before this happened)
2. There was nothing wrong with the Tom Booster time
3. The Tom discount appeared when I was going to use Tom after his 2h nap
...
If I have a Tom Booster activated, the time for his use has not ended yet, Tom has had his 2h nap since the last service, why can't I use Tom just because a discount started??
Ok Thanks. I am wondering what happened that you knew you had a problem?
I'm just trying to troubleshoot/understand. The issue may be technical and need to be reported through the in-game settings. But the issue might also be caused by miscalculation? (I can see your join date was 2014. If you've been playing that long you'll know Tom's evil ways well. However, maybe you haven't been playing or using Tom much since you joined so please forgive me if I sound patronising, not intended!!)
1. You had just under 8 minutes left of Tom, yes? So did you tap on Tom when that 8 minutes was up? Or was it just before it was up? Could you have miscalculated and tapped on Tom after his time was up?
2. You had 8 minutes of Tom left but had it been the full two hours since you last sent him? Or had it been less than two hours? (You know the way it is, you've got an hour and 45 minutes left technically, but you can't use it because he sleeps for two full hours. After that hour and 45 minutes, up he jumps asking to be hired again...) 8 hours of Tom might not give you four runs. It might only give you three because a minute gets wasted running around here and there. Had you got three runs from Tom already?
I wouldn't call it a problem, but a bug, technically I'd call it a bad UX.
I've been playing HayDay since 2014, almost every day, and yes, I'm used to hire Tom, not often because of the diamonds cost.
Initially I've reported the defect here, but a couple of hours ago I've reproduced it through the in-game settings.
Describing the timeline:
1. I've activated a Booster to hire Tom for free during 8h;
2. Ask Tom for an item, he found and delivered it, then got to sleep for 2h;
4. A couple of hours later asked him again for another item, he delivered it and napped again for 2h;
5. More than 2h later, I've turned the game on and when I've tried to make my last request (I knew that I was getting out of time soon - around 7min), there was a Tom discount going on (Screenshot_20170425190122.jpg from 1st post) that didn't let me make that last request without paying diamonds, although I still had time to do it (Screenshot_20170425190116.jpg)...
Either way, hope the Hay Day Dev Team considers my report and improves the UX for Tom discounts while the User has it hired.
Many thanks for the attention you had to my post!
Tom is definitely a bit glitchy at the moment.
Yesterday his %off balloon started floating upwards when I logged on; I tapped it and was rewarded as usual. That all happened while he was holding another %off balloon, fairly high up the string.
I've never experienced that before.
That is peculiar. Was his discount rate the same as always or was that off too? Would be nice if he was offering more than 10% off!Quote:
Originally Posted by Cowslips
The only good thing with Tom being a bit buggy at the moment is at least he fetches us 9 items every single time. That is very welcome!
3 star Tom Booster card is for 9 hours.
Tom's clock and Booster's clock are not in sync. Rose/ Ernest/tom's booster card runs a little slow, so there is always extra time remaining in booster time when the helpers have stopped working for you.
Always check helpers' own clock when using them with booster card.
Attachment 200030
Wow. This quite a collection of well documented Tom bugs.
I think this calls for Frisco/Nick attention.
Frisco?
Nick?
That might be the answer for what happened to me! Now it makes sense...Quote:
Originally Posted by surendrajaipur
I didn't compare both clocks, looked only when Tom was naping, so could only saw the Booster clock.
I'll be more careful next time, however, that's a bug...
I had the same problem with Tom . 2 hours sleep was over and he stood with a balloon . Had still boostertime of 30 min . The balloon flew and he went to sleep . Could Not send a last more .
It's not just the Tom booster which not working right:Quote:
Originally Posted by Cowslips
https://forum.supercell.com/showthre...-item-not-same
This problem is being ignored:
https://forum.supercell.com/showthre...-item-not-same
https://forum.supercell.com/showthre...1#post10026329
After complaining to Support the response I get is "we cannot duplicate". Why need to duplicate? Look at farms complaining and problem easy seen as real problem.
Yes.https://forum.supercell.com/showthre...=Booster+timer
And there are more.
It's obviously a timer bug.
Someone is needing a CR2032 to his RTC!!! XDQuote:
Originally Posted by pitchfork
Meanwhile, got a reply from the HayDay Team on the report I've made through the game settings:
Quote:
Dear Farmer,
Thanks for providing us the screenshot!
It's strange to know that Tom's time was expired even though there was enough time which was showing up on your booster card.
Please consider that we had received several reports from other players as well reporting the same. Not to worry, our team is aware of this issue and they are working on the issue to release a fix as soon as possible. Our apologies for any inconvenience caused.
We hope you understand, my apologies again for the nuisance. If you still need help with the game, do not hesitate to contact me. Thank you for your time.
Best regards,
I'm currently using a helper Booster (Rose) and can confirm that the Booster remaining time countdown is 1min/h delayed. Confirmed:
Quote:
Always check helpers' own clock when using them with booster card.
Vaz, thanks so much for letting us know about support's answer. :thumbsup:
Last report on my experience with a 12h Rose Booster...
After 9hours using it, 3hours remaining:
- My watch: 3hours remaining
- Rose's countdown: 3hours and 09minutes remaining
- Booster countdown: 3hours and 18minutes remaining
What's the best reference to use or who to believe to: Your Watch!