Make a better support and focus on bugs instead of adding "new" features for diamonds

Hello dear HD team,

First I would like to express my gratitude for the excellent game idea! Well done!
And sorry for my last post. And sorry for my bad English - I did my best, but it's not my native language ;-)
But the more I play, and the more "updates" you issue the worse this game is...
It's much less challenging and more and more annoying :-(

- roadside shop was much faster when I started playing. It was almost instant when I clicked on some advertisement to see entire offer... Now it takes ages, and the more promising advert I click the longer I wait for it to appear... IT'S BAD!!!
- roadside issue: "this item was already bought..." when I click on active advert... Well - at least try to make it less obvious, that the bot within my "client" game is making that deal. I won't accept that REAL players were faster then me (of course they could be faster but not so often!!!)
- roadside issue: white pages. How can it be that I can see ONLY your advert, and all other are blank??? this is nuts...
- roadside shop issue - how can it be that when I'm close to bar/silo expansion (eg. last 8 bolts left to expand) ALL bolts offer disappear from other player's advertisements (or are presented as "sold"), but mysteriously I hav a super-promo offer (at the beginning of the newspaper), eye-catching colorful from you! I know you might that all people playing HD must be mental, but believe me - not all of us are...
- entering the game: once it was almost instant, now it takes enormous time (sometimes) - should be fixed at once
- gifts, stuff dug from weating, and others... Well one can somehow estimate how often one will be given something needed/important. And we all expect to get those item sooner or later, but after the update made some 6 month ago, the closer one is to complete eg. silo expansion the less needed item one receives... It's ridiculous! I can imagine you became diamond-hungry, but it's just insane!
- boat orders/town demand/track deliveries - how can it be that from some time (maybe this six month period I mentioned) whenever I get "rare" goods demand on boat this very same goods appear on truck orders and town visitors demands? A coincidence? I bet it's not :-(
- not optimal coding - your app "eats" much to much resources! - I mean it's power hungry (eating battery much too fast). I expect to have an option to disable animations, which are not that complicated, but must have been badly coded, because the power usage of a portable device (like my android tablet) is enormous! If you can't make it properly - let the players disable them (all, or specific ones)
- fishing with lures - it was some (strongly stressing word "some") fun at the beginning. Not it's just an annoying add-on. Please make an option for just setting a lure, without troublesome "catching" a fish, to catch a fish automatically.
- I know that boat orders should be challenging, but it's a bit sad, that those items that are rare, or long to produce appear on consecutive boats... It's not giving ANY time to recover barn/silo stock... Yes, I know - I can use diamonds...
- you claim "millions people playing our game" so why (the hell) I can see so many bots? I'm aware of the fact, that more and more people are leaving HD (tell me why, maybe the above mentioned issues are just my imagination?), but your bots are soooo annoying, and sooo obvious, that it really make me think that something very bad is happening within HD dev team (probably some good programmers left, and only those "average" are still with you, I'm so sorry for that). Let all those bots away! I would prefer to enter HD and see that nobody advertises on roadside shop, then see the same farm over and over again...

I wonder why nobody cares for messages sent from players to you regarding faults/malfunctioning/issues?
I bet you (SUPERCELL developers) are focused on making money, and we all are aware of this (added Rose&Ernest, "boosters", new terrains, and so on), but whenever I watch the results from "events" and I see "top players" ranking, it makes me sure you have more then enough money for that little development you make (the amount of diamonds these "top players" must have spent for earning they "top" status is just enormous, and diamonds means real money)...
It's not funny, but I expect a diamond-payed support in your next "update" :-(

All the mess you created introducing Rose&Ernest, "inventing" new machines on levels lower then my current level (what left me with no money to build one in time - why?!?!? those machines should be given away if my current level was above those "new" machines' level!!!), now introducing new terrains (you suppose to have a track of the number of markers, mallets, and so on I gave/sold to others, so I could easily be asked if I want them back for the money I "earned" on them, and new terrains should be expanded momentarily after I agree to pay some coins, all above give a straight idea

And you should definitely return the person who was responsible for HD developement, because the current one seems to by much to diamond-hungry :-(

Now I really feel ashamed that I dare to spend some real money on the beginning of my journey with HD. If I started last month, and I found how you deal with enormous number of issues, I'll NEVER spent a single penny. And that's a direction you're going to - to scare everybody out of HD due to ridiculous diamond demands!!!

I'll keep playing, if you eventually fix the latest "small issue" / "glitch" with people not being able to sell anything via roadside shop, but I believe that if you dare to issue more ridiculous, diamond-hungry updates, I'll join the crowd leaving your game. And I believe it would be a shame on you, that you make people quit playing this game...
Especially that developement (programming) seems to be very cheap in comparison with games that are also free-to-play, but have good resolution and high quality graphics with stunning graphical effects (don't try to persuade me that all the coding concerning production/buying/selling is sooo complicated, because it's not!)

Well, that's the end! I wonder if moderator would not erase this post as soon as they read it! Hope they have some honor, and the basic knowledge of constructive criticism

Regards

Arrakis

My guess us that a lot of the slowdown is that the client on your tablet/phone now makes more in game checks to the servers to ensure you really do have 27 stakes, 300 diamonds, etc. And checks the state of extra items you want to add to your inventory from boxes, the paper and the roadside shop before adding them ... to prevent cheats where people hack the client memory on the phone or tablet while the game is running or saved to add items, diamonds or coins.

The white pages in the paper, and indeed when being too quick opening the paper and the 'help required' tags not showing on any of the adverts is likely to be due to the adverts coming from other servers / databases to those running the main game ... and those servers getting temporary slowdowns.

On the whole I think SC are doing a good job keeping this running almost 365/24/7.

I disagree with 99% of the OP. I find the game great! Yes, fishing can be annoying. Meh, whatever. And lot of Bot farms disappeared with Newspaper-gate (which has also been fixed).

As for needed 15 panels and getting none, well that's just how to cookie crumbles. I find when I need panels, I get tons of planks (both being my lowest drops for the silo and barn). As long as I have space in my barn to play, then I just play and let them come when they come.

No worries here! And thanks SC for a great game!

I do think SC look at your barn content when you open a box, and give you more of what you've got lots of. Maybe you need 9 players, one holds stake, another mallets,
The third deeds, fourth barn boards, etc. Then do round robin upgrades.