Supercell will not allow me to access my account

I am at my wit's end with Supercell. I have gone through the Clash application to contact Supercell and they cannot resolve a simple issue.

I have two Clash of Clans games. I have spent money on both of these games using the same Apple ID. My th 9 account is connected to Game Center and is on my iPhone. My th 10 account is on my iPad and is NOT connected to Game Center. I cannot connect the second, th 10, game to Game Center because Apple only allows you to save 1 game per Game Center account and they only allow you to have 1 Game Center account per Apple ID.

So, I recently purchased a new iPad and would like to have my th 10 game, which is NOT connected to Game Center, transferred to the new iPad. Last time I did this, I was able to backup the iPad and restore it with the game data. Now when I backup from my current iPad and restore to my new iPad, the th 10 game is not on the new iPad. It is NOT storing game data on the device.

I have written to Supercell at least 10 times in the last week and nothing has been done. They did respond and they asked me to start a new game (go through the tutorial). I did this. Then they asked me for all the information on this new account which I provided to them. Then they asked me to connect Game Center to this new account. This is a HUGE problem. I will then disconnect my th 9 account from Game Center and possibly lose that game too! I cannot disconnect a game from Game Center to connect a new game that I only started because Supercell told me I had to. I don't want the new account. I want my TWO existing accounts which I have spent money on!

Can anyone please tell me how to restore my game? I would try creating a new Apple ID on the new device, then using the new Apple ID on my old device, connecting the th 10 to the new Game Center account and then signing into Game Center on the new iPad. However, I fear that I will lose my game and I feel that I should NOT have to do this as I do not want another Apple ID, I simply want the game for which I have bought gems on my new iPad. This is a simple request! Why can this not be done through in-game processes or quickly through contacting Supercell? I've provided them with all the proof they need (my existing game information, the new account, the th 9 account, the clan, the player tags, the month/year I started playing, etc.). This is getting so ridiculous that I have contacted Apple and they have advised me to apply for a refund of my money from Supercell for the in-game purchases. After 2 years of playing Clash, I really don't want to do this but if that is what I need to do than so be it. It's just really sad that Supercell cannot provide a simple way for us to retrieve our accounts without relying on Game Center. I cannot possibly be the only one with more than 1 account on iOS devices!!!

A message to our benevolent game development team @ Supercell, if you take my money, you MUST restore my game. It's that simple. Don't take money if you cannot do a simple thing and restore my game. I realize you want to keep your game "secure" but don't do this at the expense of paying customers.

AIUI you can have many GC accounts under a single Apple ID. I'm not an iOS person but have read posts from plenty of iOS users who switch between CoC accounts by switching GC accounts and none have mentioned needing a separate Apple ID for each GC account.

Edit: A quick Google later and it looks as if you may have to set up a new Apple ID due to the changes in iOS 10 - prior to this you could have multiple GC accounts under a single appleid. If you choose not to do that then you will either have to lose your CoC account or continue to play it on the device that it is currently on.

As SC use GC accounts for verification and saving progress there will be no way around this.

You can only have one Game Center account per Apple ID and you can only save one game (for a single app) on that Game Center account. This is how iOS works. I know this because I develop apps for a living and have also verified this with Apple support.

Quote:

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Originally Posted by ravyn007

You can only have one Game Center account per Apple ID and you can only save one game (for a single app) on that Game Center account. This is how iOS works. I know this because I develop apps for a living and have also verified this with Apple support.

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See my edit.

Got it, so if I follow these steps can I be guaranteed NOT to lose my TH 10 game:

1. Sign out of Apple account on the existing iPad with the th 10 account that is not connected to GC
2. Create a new Apple ID
3. Sign into the existing iPad with the new Apple ID
4. Create a new Game Center account on the existing iPad with the new Apple ID
5. Connect the th 10 account to the new Game Center account
6. Go to the new iPad and sign into that iPad with the new Apple ID
7. Download Clash of Clans on the new device
8. Open Clash of Clans on the new device and connect the new game to Game Center under the new Apple ID

My fear is that this will somehow delete my th 10 game from BOTH devices. I do NOT want this to happen.

For the record, I think it's completely insane and stupid that I have to create separate Apple IDs and GC accounts for this purpose. This is not what I want. I want to be able to have multiple accounts and either save them in GC or simply restore from backup without saving to GC at all. This is a simple request and I am not sure why this cannot be accommodated. All Supercell needs to do is have a notification system where you receive a code that can be entered into the game on a new device. It's that simple. I wish they would get their act together already!

Quote:

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Originally Posted by ravyn007

Got it, so if I follow these steps can I be guaranteed NOT to lose my TH 10 game:

1. Sign out of Apple account on the existing iPad with the th 10 account that is not connected to GC
2. Create a new Apple ID
3. Sign into the existing iPad with the new Apple ID
4. Create a new Game Center account on the existing iPad with the new Apple ID
5. Connect the th 10 account to the new Game Center account
6. Go to the new iPad and sign into that iPad with the new Apple ID
7. Download Clash of Clans on the new device
8. Open Clash of Clans on the new device and connect the new game to Game Center under the new Apple ID

My fear is that this will somehow delete my th 10 game from BOTH devices. I do NOT want this to happen.

For the record, I think it's completely insane and stupid that I have to create separate Apple IDs and GC accounts for this purpose. This is not what I want. I want to be able to have multiple accounts and either save them in GC or simply restore from backup without saving to GC at all. This is a simple request and I am not sure why this cannot be accommodated. All Supercell needs to do is have a notification system where you receive a code that can be entered into the game on a new device. It's that simple. I wish they would get their act together already!

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Based upon my limited understanding I'd say yes, that will do what you want, although i think that step #8 may be redundant - it may ask if you wish to load a pre-existing account when you open CoC on the new device.

I'd probably be happier if you were to wait for someone like Carmelina, who does know iOS, to comment as I wouldn't wish to be responsible for any mishaps. That said, connecting the CoC account on the old device to a GC account should not lead to it being lost/deleted.

You will have to start over completely.

Factory reset your new iPad, do a backup if you need, but do NOT restore it yet.

Make a brand spanking new Apple ID on the clean device.

Download Clash of Clans with your new ID.

Play through the tutorial and contact SC with the information about your th10 and have them connect it to you new Apple ID.

You can now restore from back up as soon as SC has connected your th10

There you have it, 2 different Apple IDs for 2 different villages, and you can now change between them and Apple devices as you wish.

Good luck