I think I found a clan stealing accounts...

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March 27th, 2017
Collietielz

I think I found a clan stealing accounts...

So I was rudely woken up to a phone call with a google password ( you know the 4-6 pin they give you to confirm your account or if you lost your password so your just changing it ). Somehow someone in El Salvador got my account info and changed everything. They then put my clash of clans account into a clan and had the nerves to act like they owned the account. Even if I continuously change the password they magically can still get into my account and now every 10-20 minutes I'll get the " another device is connected to this village" The help/support isn't helping me out so I don't know what to do. My title is like that because one of those clan members stole my account away from me and now I can't even get on without being kicked off within minutes
March 27th, 2017
Tobiah

Hi and welcome to the forums.

Unfortunately nobody on these forums can help you.
In case off lost (or stolen) village go here =>
https://supercell.helpshift.com/a/cl...ns/?p=web&l=en
Support not helping you out is strange to me. I'd start asking SC to give you a temp ban (2 days). In the mean time you can talk to SC in order to secure your account. Start with changing your Google password.
SC will ask these questions

1. Exact Username and Clan Name of your lost Village (or player tag if possible)
2. Exact Town Hall level of your lost Village
3. Exact XP level of your lost Village
4. Explain how you lost the Village
5. Provide a copy off the receipt off your very first gem purchase.

And i would also remove any details from the other clan because naming and shaming is not allowed and moderators can potentially remove this post.
March 28th, 2017
Marshin991

This isn't a clash of clans problem even though it happend on Coc. If they can access your Google Verification password no matter if you change it u would contact android support or your local phone store. Sorry but we can't help you fix that on the forums.
March 28th, 2017
Aspex

Quote:

Originally Posted by Marshin991

This isn't a clash of clans problem even though it happend on Coc. If they can access your Google Verification password no matter if you change it u would contact android support or your local phone store. Sorry but we can't help you fix that on the forums.

You are right that the OP should be securing the Google account but a changed password will not prevent the malefactor from being able to access the CoC account in question if it is still loaded on a device.

Only CoC Support can lock a CoC account and do the ownership verification procedure so posting on the CoC forums to seek advice is a good place to start for the OP.

Again, Tobiah had already pointed the OP in the right direction and there was no need for your post.
March 28th, 2017
TibZ64

Quote:

Originally Posted by Collietielz

So I was rudely woken up to a phone call with a google password ( you know the 4-6 pin they give you to confirm your account or if you lost your password so your just changing it ). Somehow someone in El Salvador got my account info and changed everything. They then put my clash of clans account into a clan and had the nerves to act like they owned the account. Even if I continuously change the password they magically can still get into my account and now every 10-20 minutes I'll get the " another device is connected to this village" The help/support isn't helping me out so I don't know what to do. My title is like that because one of those clan members stole my account away from me and now I can't even get on without being kicked off within minutes

Contact SC. Nothing we can do here at forums.