Gmail email addresses not appearing in clan chat

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March 9th, 2017
hammer

Gmail email addresses not appearing in clan chat

Hi There,

I've done some searching, but can't find any mention of this.

With our clan, we use GroupMe for external communication. For anyone not familiar with this chat program, in order to add a person to our group, we need the email address the user used when signing up for the account.

We obtain the email address through in-game clan chat (yes, we have a second way via our forum post where they can join a recruitment group and we add them there - this is if people don't want to give us their email address in-game).

HERE'S THE POINT OF THE POST

What we've found is that sometimes the email address doesn't appear in the chat - it gets omitted.

We'll be asking the new person for the email address, and they'll say "I just typed it". But when we scroll up, there's been nothing in chat related to an email. People have actually kept screenshots of them typing their email address and showed us later.

To get around this, we ask the person to type their email address and substitute the "@" sign with "at" - ex: "johnsmith at gmail.com"

This only seems to happen with actual "gmail" email addresses. hotmail, msn, or any other email address seems to be fine.

Anyone else have this issue?
March 9th, 2017
PaluEF

Hello Hammer,

Never heard of this in game before, or event tried it, and honestly haven't looked if this was reported.

I only know, that even in a clan, it is not recommended to share real private information, just an advice which is clearly posted at start of any global chat. In same respect, a clan chat, as any other public chat area is not restrictive to its members only (anyone can screenshot/record and share), hence a report function has been added too (which I still don't see the need, but can understand the legal aspects). Remember that all chat communications in game are safeguarded on the servers, for eventual future review.

Why: Life changes, and sometimes sharing information beyond virtual (using avatars instead of real name/info) chat groups can become cumbersome.
March 9th, 2017
hammer

Quote:

Originally Posted by PaluEliteFamily

Hello Hammer,

Never heard of this in game before, or event tried it, and honestly haven't looked if this was reported.

I only know, that even in a clan, it is not recommended to share real private information, just an advice which is clearly posted at start of any global chat. In same respect, a clan chat, as any other public chat area is not restrictive to its members only (anyone can screenshot/record and share), hence a report function has been added too (which I still don't see the need, but can understand the legal aspects). Remember that all chat communications in game are safeguarded on the servers, for eventual future review.

Why: Life changes, and sometimes sharing information beyond virtual (using avatars instead of real name/info) chat groups can become cumbersome.

Yep, totally get it. Most people create a random hotmail or gmail account strictly for the purpose of gaming. When people express an issue, we always discuss the secondary method - we even have a note about in in our clan description.

Having external communication is very useful for us - other clans are using discord, kik, wechat, and even facebook (not my personal favorite heh). But for war coordination, it's really helped us to map out attacks etc.
March 9th, 2017
Aspex

Have just tried and can confirm that this happens.

I tried a.spamcatcher@gmail.com and the same prefix @hotmail.com.

Both addresses appeared in clan chat for the account that I sent them from. Looking at the same clan chat with my mini account on a separate device only the hotmail address appeared.
March 9th, 2017
hammer

Quote:

Originally Posted by Aspex

Have just tried and can confirm that this happens.

I tried a.spamcatcher@gmail.com and the same prefix @hotmail.com.

Both addresses appeared in clan chat for the account that I sent them from. Looking at the same clan chat with my mini account on a separate device only the hotmail address appeared.

Perfect, thanks for confirming (at least it's not just me lol).
March 11th, 2017
forever10

With the increasing number of compromised accounts they try to make it harder for people to share their email address. They should make it more hard by omitting every workaround.
March 11th, 2017
DeadPoool

you can't share any personal info of yours .
March 11th, 2017
sakiborislam

Solution:
just turn off you clan chat filtering from setting :)
http://i.imgur.com/rTQJ4II.png

Quote:

Originally Posted by Aspex

Have just tried and can confirm that this happens.

I tried a.spamcatcher@gmail.com and the same prefix @hotmail.com.

Both addresses appeared in clan chat for the account that I sent them from. Looking at the same clan chat with my mini account on a separate device only the hotmail address appeared.

can you plz check the setting in your mini? i think filtering is on there (same as mine) :cool:

Quote:

Originally Posted by DeadPoool

you can't share any personal info of yours .

who told you that? :thumbsdown:

and hammer is not talking about global chat here :p
March 11th, 2017
Aspex

Nope, filters are off on both my accounts, always have been apart from for testing sessions to see whether you can say "flatulence", etc. Mature, huh?

The missus also has filters turned off and couldn't see the Gmail address.
March 11th, 2017
sakiborislam

Quote:

Originally Posted by Aspex

Nope, filters are off on both my accounts and couldn't see the Gmail address.

i've tested the same addresses "a.spamcatcher@gmail.com & a.spamcatcher @hotmail.com" and they showed up in 4 accounts of mine :)
March 11th, 2017
Aspex

Quote:

Originally Posted by sakiborislam

i've tested the same addresses "a.spamcatcher@gmail.com & a.spamcatcher @hotmail.com" and they showed up in 4 accounts of mine :)

Most peculiar. Which OS are you using? My main and mini are on android, but the missus is using iOS and she couldn't see the Gmail address either.
March 11th, 2017
sakiborislam

Quote:

Originally Posted by Aspex

Most peculiar. Which OS are you using? My main and mini are on android, but the missus is using iOS and she couldn't see the Gmail address either.

i'm using Android for all accounts... (btw, i don't have any idea about clash of clans problems in iOS)
March 12th, 2017
hammer

Quote:

Originally Posted by sakiborislam

Solution:
just turn off you clan chat filtering from setting :)
http://i.imgur.com/rTQJ4II.png

can you plz check the setting in your mini? i think filtering is on there (same as mine) :cool:

who told you that? :thumbsdown:

and hammer is not talking about global chat here :p

My filtering was already off :(
March 12th, 2017
hammer

Quote:

Originally Posted by sakiborislam

i'm using Android for all accounts... (btw, i don't have any idea about clash of clans problems in iOS)

I have both iOS and Android - I'll do some testing.
March 14th, 2017
hammer

Didn't seem to have any effect, android or iOS.
May 10th, 2017
YodaAnnie

We're having this issue right now in our clan. I can see some gmail addresses but not others, I have another clan mate who can't see any gmail addresses.
May 10th, 2017
hammer

Yep, still an issue. I don't believe Supercell intends to fix this simply because they don't want personal information displayed in chat.