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Hi,
Whenever I try to connect CoC the loading bar loads right up then nothing? The screen stays with the bar loaded up but doesn't go to the village screen.
I have tried to access CoC on both my phone and tablet but it's the same for both.
Any advice would be great as I'm in the middle of a war.
looks like the same problem i have....read my post below yours, get someone in the clan to view your profile or base, i bet they cant
Same here for about the last 20 minutes. I figured they were doing server maintenance but forgot to flip a switch that announced this when you try to access the game.
my post is the one about my account vanishing
A clanmate and myself are also having this problem. We both get stuck at a full loading screen.
We both also use Android devices. Mine is a Samsung Galaxy S4... I dont know what his is.
Good to know that this isn't just my account. For the others being affected, I have performed some general troubleshooting to ensure it was not an issue with my device.
Restarting device, clearing cache, clearing app data, reinstalling app, connecting via Wifi and Cellular service. When clearing the app data, the tutorial will load and ask if I want to load my village. Selecting 'Load' will then show the loading screen, where the progress bar will complete and nothing else will happen. Hopefully Supercell gets this fixed soon.
Using a Nexus 6P on Android version 7.1.1, no pending updates.
Edit: Contacted a clan mate through an external chat app, verified they are unable to view my farming or war base at all.
Is happening to me for android as well
The way to tell if its the same issue is get someone to try and scout your base or look at your profile......they won't be able to
Guys, we are now aware of the issue, no need to keep on posting about the same thing. Hopefully some SUMO/GASP will be along soon. Please post screenshots/video. Bit surprising all of these have come up at exactly the same time, wondering what could have happened.
Ya same problem... Seems like lots of people facing the same issue
Appreciate your feedback but unless people reply supercell may not be aware. We can't exactly report in game now can we.
Not sure a screen shot of just the loading screen would help much tbh
Screen shots and videos are not really possible as we all can't log on..... have a look yourself my clan tag is VJYRLVV try and view my profile or view my base....i am doris the leader....you will find you can't see anything at allQuote:
Originally Posted by NGS8Blood
:thumbsup:Quote:
Originally Posted by Doris99999
any other ones to check? wondering what may have happened. I can confirm that it is happening
Supercell Devs are only informed by SUMOs and GASPs, also you could create another account and report in game on thatQuote:
Originally Posted by Jamiesneddon1971
edit: in general please post links so I can check each account, and then contact support with evidence and a link from the previous time
What are SUMOs and GASPs? sorry new to the forumQuote:
Originally Posted by NGS8Blood
SUMO= Supercell Moderator, they have special powers on the forums, they are players like you and me, and devs rely on them to keep the forum clean and help out, and inform them if necessaryQuote:
Originally Posted by Doris99999
GASP= Game Specialist, people who know a lot about the game and have been rewarded with a special sign to show it, they help out a lot, and inform mods of things sometimes...often gain more attention than the average member, but don't have the special powers of a mod
A Sumo is a big fat oriental geezer and a Gasp is a noise you make when you are a bit surprised.
Sorry, trying to make light of a dire situation.
I'm too a sufferer of this issue.
Thanks for that. When this happened to others in september Sharkyfinn and tristarcarnage were involved...see the post i just resurrected from sept 2016...exactly the same issue. thanks for your helpQuote:
Originally Posted by NGS8Blood
no need...this is not off-topicQuote:
Originally Posted by jonchase9
Hi, I just managed to get this done... please have a look...https://www.youtube.com/watch?v=VmiG-ygpSvAQuote:
Originally Posted by NGS8Blood
Hurray! Finally, the issue soveld for me. Now, my account is back working.
Thanks Supercell.
Mine isn't :(Quote:
Originally Posted by AbhiDevelops
mmm...yep, agreedQuote:
Originally Posted by AritraDey
That is like what is happening to me.
Allthough not many people are posting here a lot of people are posting over this issue in the (german) global. This seams to be a larger problem.
In my clan one member is also "damaged". He told via whats app. When we tried to open his village that caused a crush of the game, we had to reboot...
I am still wondering how supercell will be informed about stuff like this?
yep same in my clan, many who look at may base have to restartQuote:
Originally Posted by Abgehter
How long are we talking for a fix?
On or two have reported that it has been sorted so people must be working on it...Quote:
Originally Posted by Fountainhead
Cool, I haven't been able to log in for a couple hours. Just need to get some upgrades going to keep on track.
Hello everyone. First I would like to apologize for the inconvenience that you are experiencing. I remember this issue coming up months ago and it was rectified in a couple days. I have seen the numerous threads/posts and I have received PMs as well. I have reached out to the mods and other GASPs in hopes that SC will look into this issue and it will be corrected again in a timely manner.
Thanks for your patients!
Facing the same problem. Please do something to fix it asap! :(
Thank you for your intervention. I am now back in my clan and happy ��Quote:
Originally Posted by TriStarCarnage
Back up and running. Thanks guys!
How did you guys get it fixed?. Edit back up and running now. Thank goodness
My mate is not back up running... base is still broken
Mine is working - cheers!
Still down for me, been down for about 6 hours now.
Edit: Update https://twitter.com/ClashofClans/sta...67098669240320
fixed thanks