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hello
i write to the support the 6th august for a bug via the button on the games
i receive automaticly the mail
after 48hours i receive an other mail vhich ask precisions about my problem
i gives details
the alone answers received is " it 's impossible"
no very serious answers and a survey of satisfaction of the support
nothing else
i wish a real solution for my ^problrm i give my support ticket #702455
sorry for my poor english
no answer?
Hello,
It looks like you've had an extensive conversation with one of our support folks. Unfortunately, I don't speak/read your native language, so I can't comment on what has taken place. :(
-jpaw
i m sorry but it' s impossible it's not for me an answer
i loose 1300 diamonds more of 500 000 coins
barn capacity was 1350 back at 600
silo 1300 capacity back 650
i loose ticket product animals ...
my progression loose 3 levels i need to rebuy cofee shop
for you it's impossible for me is the reality
ten days after i remake the levels and a part of capacity
your support is not really serious
and i m not a lawyer !!!
This seems pretty straight forward to me. Sill, I don't know if this is going to help in any way, but I'm going to try and see if I can word this in a way that gives JPaw something to take back to Customer Service to help them look further into this. Let's see if I can get this right:
i loose 1300 diamonds more of 500 000 coins = I lost 1300 of the diamonds I had accumulated and 500,000 of my earned coins.
barn capacity was 1350 back at 600 = My barn capacity was reduced from 1350 to 600.
silo 1300 capacity back 650 = My silo capacity was reduced from 1300 to 650.
i loose ticket product animals ... = Sorry, I don't understand this. Did you also lose some of your vouchers, products, and animals as well?
my progression loose 3 levels i need to rebuy cofee shop = I lost 3 levels and had to rebuy the coffee shop that I'd already purchased.
for you it's impossible for me is the reality = Customer Support's response was that it is impossible for this to have happened but it did. I'm not imagining it.
ten days after i remake the levels and a part of capacity = It's taken me 10 days to climb back the 3 levels that I lost but I've only been able to gain back part of the barn and silo capacity that was lost.
your support is not really serious
and i m not a lawyer !!! = I can't believe that Customer Support seriously expects me to accept "that's impossible" as an answer rather than investigating what actually happened or at least communicating with me further on this in layman's terms that I can understand.
That's the best I can come up with for both you and Jpaw. If I have this correct, or mostly correct, JPaw may be able to take it back to Customer Support so they can better understand what happened and have a basis to investigate.
It sounds as if your game suddenly reset to a lower level and you lost EVERYTHING that was earned while climbing those three lost levels...diamonds, coins, products, vouchers, animals, etc.
I've seen many folks complain of having lost their farms and being reset to level 1, but this is the first time I've seen someone who lost a specific amount of levels and all associated gains rather than the whole farm.
I do hope this attempt helps you and Customer Service in some way.
Oh cricks3 that answer/explanation was outstanding. I get it that Jpaw may not understand the op's native language but it was in English. It's another non-answer to a problem for the op that should have been taken care of by now. Good luck to angerenoir.
I'm open to criticism, but the first post of this thread did not have any details about the actual issue and all of the e-mail correspondence was in another language.
I am following up with our support team on your issue, angerenoir.
Quote:
Originally Posted by Bestajunior
Thank you for the compliment at my attempt to reword this into something more coherent for English speakers, both reading on this forum (so others experiencing the same issue will recognize it) and for JPaw or those in SC's Customer Support office (who probably speak Finnish as their first language considering SuperCell is located in Finland).Quote:
Originally Posted by Bestajunior
However, I believe what JPaw was referring to may be the actual in-game ticket, which sounds like it might have been written in angerenoir's native language, whatever that may be. The various languages of the players and required translations must make solving issues even more complicated.
I am with you in wishing angerenoir the best of luck in getting this perplexing issue resolved.
My apologizes Jpaw. I was wrong. Sorry.
thanks Jpaw
i wish you find solution for me
and if you need more information ask me
i try with my poor english to give you what you need