Permanently Ban Players from Clan

A constant issue I'm having is spamming and harassment of my clan by players who have been rejected or kicked. They troll the chat by sending a request to join with crude messages, curses, or spamming.

I have sent several screenshots to supercell via the in game help tab, just to be told to change my clan settings to "Closed". Well, how am I going to get my clan to grow then? The answer cannot be to keep players from joining in an effort to avoid this unpleasantness.

Solution: Leader can permanently ban players from the clan.

I can't see the downside to this feature. Anyone else cares to back me up?

Note: I read the forums for ideas already being considered and denied ideas and I didn't see anything about Leaders banning players.

Reporting is the right way to go provided the messages are indeed harassing/ vulgar. Continue sending such things to support. They are not always entirely helpful but will get the job done.

Alternatively if the messages are just annoying or of a pestering nature, well it's a fact of life you'll just need to deal with at times.

Either way I do not support a ban list or any other over involvement by SC in policing of players/ clans in this capacity.

This suggestion has come from the amount of harassment (vulgar in nature) that keeps happening. I report it to supercell each time. Unfortunately, it doesn't keep my chat clean. I understand what you're saying although I don't see how a leader banning a player from the clan is it over involvement by SC. Can you elaborate?

Expanding the blacklisted time to 48 hours after a player is either rejected or kicked should help reduce the abuse. Few people are so determined to be that mean.

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Originally Posted by CoCEtch

A constant issue I'm having is spamming and harassment of my clan by players who have been rejected or kicked. They troll the chat by sending a request to join with crude messages, curses, or spamming.

I have sent several screenshots to supercell via the in game help tab, just to be told to change my clan settings to "Closed". Well, how am I going to get my clan to grow then? The answer cannot be to keep players from joining in an effort to avoid this unpleasantness.

Solution: Leader can permanently ban players from the clan.

I can't see the downside to this feature. Anyone else cares to back me up?

Note: I read the forums for ideas already being considered and denied ideas and I didn't see anything about Leaders banning players.

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SC said to change your clan setting to "closed"?!?!?! In other words, YOU should give up the game?

Do they not understand that a repulsed stalker can keep it up intermittedly for months or years? I had this trouble, and it went on forever, until the stalker's target left and then I don't see it any more.

SC is, I am sure, failing responsibilities by failing to protect young people, when the evidence is clear, and the solution so easy. Show us the screenshot you sent them, and a screen shot of their reply.


The solution is a blacklist. Any player on the blacklist cannot join, or send a join request if it is invite only.

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Originally Posted by ProfChaos

Reporting is the right way to go provided the messages are indeed harassing/ vulgar. Continue sending such things to support. They are not always entirely helpful but will get the job done.

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It can take a few rounds of correspondence, one message per day, before the messages seem to get a human response. First messages get computer generated responses.

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Originally Posted by George1971

It can take a few rounds of correspondence, one message per day, before the messages seem to get a human response. First messages get computer generated responses.

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Gee ya think ... hence why I said keep sending things to support.

Ban lists aren't needed. Send messages to support if it's a real problem.

CoC doesn't need to include trigger warnings or allow your clans to be safe spaces without closing them. Deal with it.

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Originally Posted by ProfChaos

Gee ya think ... hence why I said keep sending things to support.

Ban lists aren't needed. Send messages to support if it's a real problem.

CoC doesn't need to include trigger warnings or allow your clans to be safe spaces without closing them. Deal with it.

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Others may not appreciate that you have to persevere to get through to a person. The robot responses are pretty good.

Ban list is needed. It's a real and frequent problem. SC is very slow, when some kid is repeatedly obnoxious the need to ban is immediate and obvious.

This game is recommended by SC for 13 years plus per the ToS, and by the iOS App Store for 9 plus. That comes with responsibilities. SC have been informed, now they have liability.

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Originally Posted by George1971

Others may not appreciate that you have to persevere to get through to a person. The robot responses are pretty good.

Ban list is needed. It's a real and frequent problem. SC is very slow, when some kid is repeatedly obnoxious the need to ban is immediate and obvious.

This game is recommended by SC for 13 years plus per the ToS, and by the iOS App Store for 9 plus. That comes with responsibilities. SC have been informed, now they have liability.

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It is not recommended, it is required to be a certain age to play. While Apple may give a lower age recommendation the game itself requires you to agree to their TOS including age and behiabior guidelines.

If a player violates the TOS they can be reportex. Then SC can take action with a ban if it is a violation.

Obnoxious behavior provided it's not vulgar harassing or threatening is not a violation of TOS.

If at 13+ years old you are not responsible enough to play a multiplayer game with a social aspect then you should find something to play alone. Or tell your parents so they can coddle you a bit longer and delete the app for you.

Ban list is not needed or wanted and would just cause another set of problems from whinny kids for SC to deal with.

We had a guy ask in our clan about three times a week for six months. Not 'like six months' and it was actually a couple of weeks. Half a year.

Sometimes we would go a week and he was gone. Or so we thought.

Then every day for a two week run.

Annoying.

A ban list is definitely wanted. It would be inherently optional, if you don't want to use it, don't use it. What could possibly be the downside? Someone who you will never accept is prevent from joining, it is even good for him.

First of all, if a person sending cude messages via applican than this person should be banned not from a clan but from game!

Secondly, I agree that there should be a ban list for clans

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Originally Posted by George1971

A ban list is definitely wanted. It would be inherently optional, if you don't want to use it, don't use it. What could possibly be the downside? Someone who you will never accept is prevent from joining, it is even good for him.

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What problems? The same childish problems that make you think you need this feature.

Claims of accidental bans, crying threads all over forums about it.

People wanting a way to unban previously banned members.

It would be a whole new host of problems for SC to deal with.

Again unnecassay feature. If there is a problem report it to SC and they will rectify it otherwise grow up, suck it up and move on.

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Originally Posted by ProfChaos

What problems? The same childish problems that make you think you need this feature.
Stalking and abuse is not "childish problems"

Claims of accidental bans, crying threads all over forums about it.
The ban list is editable by leaders. A leader can ban, and unban.

People wanting a way to unban previously banned members.
is so trivial to implement at the same time

It would be a whole new host of problems for SC to deal with.
No, not at all. The ban list is entirely managed by the leader

Again unnecassay feature. If there is a problem report it to SC and they will rectify it otherwise grow up, suck it up and move on.
Necessary for protecting players from abusive stalkers. SC are very very slow to respond, and it is not trivial to make your case to them. Reporting to supercell is obviously not a working solutions. Grow up, suck it up? Are you happy to trade punches with the bullys? And have no issue with seeing kids abused?

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replies in bold above

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Originally Posted by George1971

replies in bold above

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You mean absurdities posted in bold.

Asking to join a clan repeatedly is not stalking or harassing. Calling names or cracking jokes isn't either. If it becomes more than that it is vulgar or profane then that is an issue for support & support only.

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Originally Posted by ProfChaos

You mean absurdities posted in bold.

Asking to join a clan repeatedly is not stalking or harassing. Calling names or cracking jokes isn't either. If it becomes more than that it is vulgar or profane then that is an issue for support & support only.

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Clearly, you don't think there is a problem and would have no use for it. But why argue against it? Someone else having it has no effect on you, unless you are a stalker.

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Originally Posted by George1971

Clearly, you don't think there is a problem and would have no use for it. But why argue against it? Someone else having it has no effect on you, unless you are a stalker.

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Any feature implemented after every player. Further every feature implemented requires dev time coding implementation monitoring sever space etc. etc.

I'd rather see that time spent on improving the game, not trying to create safe spaces for 13+ year olds who get annoyed due to what generally amounts to nothing more than petty bickering, because if there is a serious issue it can be reported to SC.

AC can then permanently ban that abuser and they will not only be unable to darken your door but that of the entire game.

This is an unnecessary feature (period)!

We have several serial pests. In fact I think we recently gained another one.

A ban list simply pushes your issue onto another clan. It doesn't protect your clan members if they move clans, even temporarily, when they are truly neing stalked. It doesn't protect your clan members from a dedicated stalker willing to create additional accounts. It doesn't reverse any unwanted behaviour they have already experienced.

Reporting stalkers and pests with supporting evidence will result in bans and improve the game for all. True it won't stop replacement accounts and take back unwanted advances or actions but nothing will.

Stop asking SC to create unnecessary tools and instead help them by using the tools you already have at hand. SC bans are the only permanent solution.

btw, closing the clan and vetting joins though invites is tried and true. It means people have to work to recruit but is that so bad ?

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Originally Posted by OzAudi

We have several serial pests. In fact I think we recently gained another one.

A ban list simply pushes your issue onto another clan. It doesn't protect your clan members if they move clans, even temporarily, when they are truly neing stalked. It doesn't protect your clan members from a dedicated stalker willing to create additional accounts. It doesn't reverse any unwanted behaviour they have already experienced.

Reporting stalkers and pests with supporting evidence will result in bans and improve the game for all. True it won't stop replacement accounts and take back unwanted advances or actions but nothing will.

Stop asking SC to create unnecessary tools and instead help them by using the tools you already have at hand. SC bans are the only permanent solution.

btw, closing the clan and vetting joins though invites is tried and true. It means people have to work to recruit but is that so bad ?

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That's a sensible reply deserving of some honesty.

Yes, reporting to SC to get the player properly banned is a very good point, and on that point SC should make it easier to report this abuse. Apparently they keep a record of every message posted.

The tool is wanted, and necessary in that SC are non-responsive, but OK.

But a big reason for why I am pro a ban-list aka a Blacklist, is that I also want the WhiteList. The program for both would be the same. Attempts and requests to join will first query the whitelist and black. If you are on the whitelist, you may enter, even if the clan is closed or invite only. If you are on the blacklist, you may not join to reqeust to join. The whitelist is wanted for an entirely different reason, to facilitate movement between sister clans without needing to leave clans open for anyone to join. The functionality would be exactly the same, but are wanted, so let's just get it.

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Originally Posted by George1971

That's a sensible reply deserving of some honesty.

Yes, reporting to SC to get the player properly banned is a very good point, and on that point SC should make it easier to report this abuse. Apparently they keep a record of every message posted.

The tool is wanted, and necessary in that SC are non-responsive, but OK.

But a big reason for why I am pro a ban-list aka a Blacklist, is that I also want the WhiteList. The program for both would be the same. Attempts and requests to join will first query the whitelist and black. If you are on the whitelist, you may enter, even if the clan is closed or invite only. If you are on the blacklist, you may not join to reqeust to join. The whitelist is wanted for an entirely different reason, to facilitate movement between sister clans without needing to leave clans open for anyone to join. The functionality would be exactly the same, but are wanted, so let's just get it.

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Adding whitelist feature still doesn't get me to buy into blacklist.

Also just FYI you can add accounts to your friends list and invite them even when they are in another clan. So this whitelist feature your asking for sort of already exists.

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Originally Posted by ProfChaos

Adding whitelist feature still doesn't get me to buy into blacklist.

Also just FYI you can add accounts to your friends list and invite them even when they are in another clan. So this whitelist feature your asking for sort of already exists.

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If we value the Whitelist idea, it cheapens the cost of the Blacklist idea.

The friends list is indeed fantastic. Edit: I see you can invite someone even if they are in another clan.


It requires someone in the clan to be alert to invite or accept him back.
Consequently, when visiting your sister clan, you face the risk of getting stuck outside.

Another superior feature of the Whitelist is that it remembers your dontation statistics and clan rank. Co-leaders can leave and come tback to resume their co-leader rank. (not sure where Leaders should be able to do this. If yes, a co-leader could still remove the Leader from the Whitelist).

The Whitelist will be great. The Blacklist will enable me to protect kids in my clan. I want both.

Out of curiosity, ProfChaos, what is at the top of your list of feature requests?
Mine is:
1. Sister-clan functionality (ability to chat and donate across sister clans),
2. the WhiteList/BlackList.
3. A clan-only large free-text tab for clan rules, war strategy, etc.

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Originally Posted by ProfChaos

Any feature implemented after every player. Further every feature implemented requires dev time coding implementation monitoring sever space etc. etc.

I'd rather see that time spent on improving the game, not trying to create safe spaces for 13+ year olds who get annoyed due to what generally amounts to nothing more than petty bickering, because if there is a serious issue it can be reported to SC.

AC can then permanently ban that abuser and they will not only be unable to darken your door but that of the entire game.

This is an unnecessary feature (period)!

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The req to join is not the harassing part... it's the vulgar and crude comments in it. I have repeatedly reported each player to supercell and received a range of responses from "close the clan" to " player has been dealt with" which is vague. With the new ability to search individual players I looked up a player after I reported him, he was active the whole time so it makes me wonder what action was taken. It's a feature which I do not see a down side to considering they've done bigger updates to the game (revamped the troop training and made a new town hall).

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Originally Posted by OzAudi

We have several serial pests. In fact I think we recently gained another one.

A ban list simply pushes your issue onto another clan. It doesn't protect your clan members if they move clans, even temporarily, when they are truly neing stalked. It doesn't protect your clan members from a dedicated stalker willing to create additional accounts. It doesn't reverse any unwanted behaviour they have already experienced.

Reporting stalkers and pests with supporting evidence will result in bans and improve the game for all. True it won't stop replacement accounts and take back unwanted advances or actions but nothing will.

Stop asking SC to create unnecessary tools and instead help them by using the tools you already have at hand. SC bans are the only permanent solution.

btw, closing the clan and vetting joins though invites is tried and true. It means people have to work to recruit but is that so bad ?

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That's just the thing, most of them are harassing me, and it's disrupting the clan chat. I do report the players and they haven't been banned. They're still active players. Don't you think I've exhausted all other means? And btw, they don't mean "invite only", they want me to close the clan completely. Recruiting and vetting players through global makes it near impossible to recruit players. I vet players b4 they join, I've upped my vetting now but it doesn't stop the "haters" from req to join with vulgar comments. So, yes, I feel SC needs to give leaders a tool so we can do something about it instead of sending messages and getting the same reply each time...

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Originally Posted by George1971

SC said to change your clan setting to "closed"?!?!?! In other words, YOU should give up the game?

Do they not understand that a repulsed stalker can keep it up intermittedly for months or years? I had this trouble, and it went on forever, until the stalker's target left and then I don't see it any more.

SC is, I am sure, failing responsibilities by failing to protect young people, when the evidence is clear, and the solution so easy. Show us the screenshot you sent them, and a screen shot of their reply.


The solution is a blacklist. Any player on the blacklist cannot join, or send a join request if it is invite only.

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Originally Posted by KemalistAlper

First of all, if a person sending cude messages via applican than this person should be banned not from a clan but from game!

Secondly, I agree that there should be a ban list for clans

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Originally Posted by CoCEtch

The req to join is not the harassing part... it's the vulgar and crude comments in it. I have repeatedly reported each player to supercell and received a range of responses from "close the clan" to " player has been dealt with" which is vague. With the new ability to search individual players I looked up a player after I reported him, he was active the whole time so it makes me wonder what action was taken. It's a feature which I do not see a down side to considering they've done bigger updates to the game (revamped the troop training and made a new town hall).

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We have this problem as well. The offender was kicked long ago, before the Friend function was introduced. We kicked him for being offensive and abusive to other members. We thought that would be the end of it. However, he has been sending join requests, and friend requests to multiple members and leaders for months now.

Support said that we should send a screenshot of the offensive material. However that is long gone. Now it is just constant harassment. He does not need to say anything anymore. Every time he requests, we reject it. But, new members ask why he was rejected and we have to bring the whole issue up over and over. At this point, he does not have to do anything but send a request to join or a friend request to make his obnoxious presence felt over and over again.

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Originally Posted by Prince1999

We have this problem as well. The offender was kicked long ago, before the Friend function was introduced. We kicked him for being offensive and abusive to other members. We thought that would be the end of it. However, he has been sending join requests, and friend requests to multiple members and leaders for months now.

Support said that we should send a screenshot of the offensive material. However that is long gone. Now it is just constant harassment. He does not need to say anything anymore. Every time he requests, we reject it. But, new members ask why he was rejected and we have to bring the whole issue up over and over. At this point, he does not have to do anything but send a request to join or a friend request to make his obnoxious presence felt over and over again.

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That sounds relatively mild. Ours was a foul mouthed 14 year old who attended the school as several other kids in the clan. He was kicked for normal in-game reasons, failure to follow war strategy, going for loot, going low for three star victories, as well as not being a genuine friend to the core group of kids. Following kicking, he repeatedly requested to join, posting extremely offensive text directed as specific children. I suspected that this was actually more distressing for kids who didn't know him in real life, and it was distressing at a level for myself as a parent being unable to protect my and other children.

There is no simple way to report this sort of behaviour, not like in global chat. It was before I learned how to go deep into the support menus and find the way to send SC a screenshot. Their menus are not set up to invite this sort of correspondence.

The offensive kid is gone now, because his targets eventually all left, and are no longer active CoC players.

Even though your case may be more "mild", I definitely think you should be able to prevent repeated request messages. Blacklist is a feature that would do this. When blacklisting, it could be a feature that the player is able to reported for the abusive behaviour, for SC to take action in addition to the blacklisting from the clan.

I support a ban list