A tale of two tractors

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August 28th, 2016
MiniGardener

A tale of two tractors

Once there was a lovely farm that had been unusually lucky in receiving 2 tractors through the gift catalogue. The farm owner knew that they were both in storage, so when she brought one out of storage, she didn't think anything about it until she noticed that her coin total had dropped by 1,750,000. :confused: She immediately started thinking about what she could have inadvertently done to spend that amount of coins. The tractor. :facepalm: Sure enough, there were still 2 tractors in storage. She had purchased a third tractor. :mad:

Next stop, a report to the ever-helpful support folks.

Now, as many farmers know, the tractor has always been available for purchase. It's twin was also available in the gift catalogue. They appear separately in the deco tab, so in Hay Day, the tractor you select might not be the tractor you want. I just went and counted. The two tractors are not next to each other. You have to scroll past 112 other deco items to get from one to the other.

I know I'm not alone in having had this problem. I also love decorating my farm and am delighted to have such a huge selection of items to choose from. The deco tab has always had subsets, but what I think we need now is some method for quickly identifying which items are those we have in storage and which we have to pay for. For example, my next granite paver will cost something like 1,500 coins. That's not a problem, but I certainly don't want to start pulling wrought iron fencing out and suddenly realize that I used up all the stored ones and have been spending 8 diamonds for the last several.

I'm thinking that maybe a frame or highlight or something that identifies items in storage and distinguishes them from items that require an expenditure of coins/diamonds/vouchers would be a timely tweak. If there is any support for this, or if anyone has any other suggestions, we can move this to the ideas forum.

At the moment, I'm just hoping that I can return my virtually unused tractor for a refund. In the meantime, maybe I need to buy some of those gold stone wall sections to protect it.
http://i48.photobucket.com/albums/f2...pswzi1j5du.png
August 28th, 2016
Cowslips

I agree with you MiniGardener. Some time ago I had a similar problem with the statue - the one that pours water.

I had one in storage from the days when it was available in the gift catalogue. When I was redecorating one day I put it out, only to find that I hadn't used the stored one, but had bought another one with 45 diamonds! I asked support for a refund, but they wouldn't give one because I had received one before for an item I had accidentally bought with diamonds. I argued that the first mistake was caused by accidentally dragging a gold outhouse onto the farm, whereas this was caused by the exact same item appearing twice - on two separate tabs, in my case. (The outhouse happened when I was frantically looking for the snail that disappeared, but that is another story!)

I said I would accept their decision, but was not happy about the double appearance; would they please look into addressing the problem? They refunded the diamonds!

Unfortunately they have done nothing to deal with the issue, so we could do the same again very easily.
August 28th, 2016
LuluHulu2409

I agree...it is too easy to go from storage to buying, especially during season changes when I am putting many things away and taking out a number of things for the new season. I wouldn't think it would be greatly difficult for Supercell to include with an update of other things.
August 28th, 2016
Momscar

I, too, purchased a deco that I already owned for diamonds. It was the windmill. I took screenshots, politely explained the situation, didn't touch anything on the farm until I received a response, and waited. A very short time later, I was asked by support to put the windmill in storage, and notify them when this was done, and they would refund the diamonds. I did as asked, and the diamonds were promptly refunded. Many people poo-poo on the support team, but politeness and persistence pay off.
August 29th, 2016
Almosta

I'm really glad you brought this up. I had no idea this was even possible and now I have to wonder about that one time that I just knew I was short some diamonds. I agree that there should be some way to distinguish between stored items and items for sale. It shouldn't be that hard to implement something really because in edit mode you have only stored items in your catalog. In the meantime I think I'll try and remember to use the edit catalog, at least if I'm bringing out something expensive!
August 29th, 2016
MiniGardener

Quote:

Originally Posted by Momscar

I, too, purchased a deco that I already owned for diamonds. It was the windmill. I took screenshots, politely explained the situation, didn't touch anything on the farm until I received a response, and waited. A very short time later, I was asked by support to put the windmill in storage, and notify them when this was done, and they would refund the diamonds. I did as asked, and the diamonds were promptly refunded. Many people poo-poo on the support team, but politeness and persistence pay off.

I got a response from support! Like you, if I put the tractor in storage, they will give me a one-time refund. Needless to say, I fired that tractor right up and raced back to the barn.

It turns out that I spent 1,500,000 coins on the tractor. Who knew that the price of tractors went up like other deco!?!? The second tractor would have cost 250,000 coins more than the first. Yikes!!

I truly believe that, like a real universal diamond confirmation, a visible distinction between stored and for-sale deco like the frames around our different types of friends would save a lot of flaming hair on the part of farmers and time wasted by support solving a "problem" that shouldn't exist in the first place.