EMAIL: itunesstoresupport@apple.com for your refund

Forget about all the petitions going around. If you are serious about receiving a refund for the money you've spent on gems, email Apple directly and state your case. I emailed them last night after struggling with the update all day and told Apple that Supercell is extorting money from players and did not deliver on a product which I paid for in good faith. I received an email from Apple within less than 24 hours telling me they would be refunding the $106.19 I've spent on this game.

Make sure you go through your purchase history on itunes and write down the order number of each gem package purchase.

Once again the email for Apple is:

itunesstoresupport@apple.com

Oh my....this is so awesome
the more people doing this, the likelier Supercell will respond

Quote:

---

Originally Posted by yumpkin1

Forget about all the petitions going around. If you are serious about receiving a refund for the money you've spent on gems, email Apple directly and state your case. I emailed them last night after struggling with the update all day and told Apple that Supercell is extorting money from players and did not deliver on a product which I paid for in good faith. I received an email from Apple within less than 24 hours telling me they would be refunding the $106.19 I've spent on this game.

Make sure you go through your purchase history on itunes and write down the order number of each gem package purchase.

Once again the email for Apple is:

itunesstoresupport@apple.com

---

Seems Fair Enough !!!

Thanks for the post I'm e-mailing them now.

Going to check right now thx man!

I have spend 30 euro but don't want money back i had lots of fun with this game. But its good to know they take this seriously at apple!

Email sent ... I m waiting on a response from Apple.... Also asked what they intend to do to a company that's ripping of Apples customers.....I will post back asap

Emailing them right now.

Quote:

---

Originally Posted by Billyidolz

I have spend 30 euro but don't want money back i had lots of fun with this game. But its good to know they take this seriously at apple!

---

I would just let it be but i just dropped 60 bucks two days before the update to get more builder only to watch them sitting there sleeping.

In someways Apple's customer service department is second to none.

credit card company will protect their customer

Done.

Nothing ever goes wrong with apple. :D

Is this true.I want my money back.Could u provide a template with your words you used for guys to copy an paste.just leave out the name an purchase numbers.PPPPPLLLLLLLEEEEEAAAAAASSSSSSEEEE.;)

• Email sent,waiting for reply

Just sent my request as well and relized how much i spent... :(

So I guess for anyone that feels this game has changed too much that it's not the same game you thought it was when you buy the gems, and are unhappy about your purchases, you should be entitled to a refund

This is good. They could care less about 1-star ratings on their app, but getting them where they care about it most - the money. Let's see if they listen now.

Unfortunately for DuperSell, Apple cares more about their users than a single developer unless you are Rovio, possibly.

Just roll back the update and let bygones be bygones..

Quote:

---

Originally Posted by cucubing

Just sent my request as well and relized how much i spent... :(

---

haha same here.. 20 dollars here and there can add up fast.

Quote:

---

Originally Posted by Coolz

So I guess for anyone that feels this game has changed too much that it's not the same game you thought it was when you buy the gems, and are unhappy about your purchases, you should be entitled to a refund

---

Quote:

---

Originally Posted by badnoybubbie

Is this true.I want my money back.Could u provide a template with your words you used for guys to copy an paste.just leave out the name an purchase numbers.PPPPPLLLLLLLEEEEEAAAAAASSSSSSEEEE.;)

---

Basically, I said I purchased gems for builders which now I feel have been voided by the new update and explained the unplayability of the game given that the cost of finding a match outweighed the amount looted.

This is awesome! On it!

Quote:

---

Originally Posted by Yasaman

This is awesome! On it!

---

Same here, contacted apple and will now wait to see the out-come also advised them to check out the Facebook, apple reviews and supercell forum to see what everybody is complaining about.

I have been sitting here feeling very ripped off...emailing them now :)

Anyone with success have the exact email they sent?

Thank you for posting this. I have emailed them as well. I also mentioned, how such an act by a so called "developer" only tarnishes the good name and image of Apple's app store.

Looking forward to a full refund. I have 2 accounts for this game. I will be deleting this application from both devices.

Quote:

---

Originally Posted by TabulaRasa

Thank you for posting this. I have emailed them as well. I also mentioned, how such an act by a so called "developer" only tarnishes the good name and image of Apple's app store.

Looking forward to a full refund. I have 2 accounts for this game. I will be deleting this application from both devices.

---

Получим,все будет огонь ;))

Just got responded from Apple and they will refund me $181.69. Awesomeness!

Quote:

---

Originally Posted by cucubing

Just got responded from Apple and they will refund me $181.69. Awesomeness!

---

What did you write in ur message? Just unhappy? Or something else?

That's awesome they are going to refund..good on you apple...at least they care about their customers..

I told them I have recently purchased in-app purchase for Clash of Clan games.

The recent update of the game from Supercell is extorting money from
players and did not deliver on a product which I paid for in good
faith.

Therefore, I am requesting a full refund to the purchases.

Quote:

---

Originally Posted by cucubing

I told them I have recently purchased in-app purchase for Clash of Clan games.

The recent update of the game from Supercell is extorting money from
players and did not deliver on a product which I paid for in good
faith.

Therefore, I am requesting a full refund to the purchases.

---

I was refunded 200.11 $...... WAY TO GO APPLE ATLEAST U CARE!!!!!.... Now on to bigger and better things.... Wake up mates!!!

Quote:

---

Originally Posted by Kaliburr

I was refunded 200.11 $...... WAY TO GO APPLE ATLEAST U CARE!!!!!.... Now on to bigger and better things.... Wake up mates!!!

---

Lol!! Are you still able to play the game after the refund?

I don't believe it.... Post a picture of the email from apple..... As much as I would love for it to be true.... Seems far fetched... There are a lot of money hungry apps..... Apple doesn't have time for that.... Buyer beware...

Quote:

---

Originally Posted by Swetelizzie

I don't believe it.... Post a picture of the email from apple..... As much as I would love for it to be true.... Seems far fetched... There are a lot of money hungry apps..... Apple doesn't have time for that.... Buyer beware...

---

But does it hurt to try? No, so I am trying it too. we will see.

Quote:

---

Originally Posted by Zeratul

Lol!! Are you still able to play the game after the refund?

---

I don't know... Deleted it...:)

Quote:

---

Originally Posted by Swetelizzie

I don't believe it.... Post a picture of the email from apple..... As much as I would love for it to be true.... Seems far fetched... There are a lot of money hungry apps..... Apple doesn't have time for that.... Buyer beware...

---

Mine was done by phone call... My email hasn't been responded to as of yet and seeing how it was taken care of by phone I don't look for it to be..... But it's for real bro....

Quote:

---

Originally Posted by Kaliburr

Mine was done by phone call... My email hasn't been responded to as of yet and seeing how it was taken care of by phone I don't look for it to be..... But it's for real bro....

---

how do i check my past purchases in itunes?

Nvm, found it through my emails

Within 5 minutes of my initial email, Apple have refunded all the money I have spent on gems. Better listen, Supercell.

Quote:

---

Originally Posted by Swetelizzie

I don't believe it.... Post a picture of the email from apple..... As much as I would love for it to be true.... Seems far fetched... There are a lot of money hungry apps..... Apple doesn't have time for that.... Buyer beware...

---

How is that naysayers ;)

Attachment 147

While I haven't requested a refund in this case, I have asked Apple customer support for refunds on other games when they did not meet my expectations. In each instance Apple support apologized for the inconvenience and instantly refunded my money no questions asked.

They recognize the value of customers who are willing to spend serious money in the App store, and those are people whose business they do not want to lose because a developer made a poor design choice. It makes business sense for them to refund their money to keep them happy, since they know that person will likely spend more money on a different game.

Quote:

---

Originally Posted by yumpkin1

How is that naysayers ;)

Attachment 147

---

Awesome.... I got mine by phone...

Email sent , waiting for reply about refund

good news, now i wish i have spent some money on this game before the update. do you guys still get keep the builder after refund??

Quote:

---

Originally Posted by goldex

good news, now i wish i have spent some money on this game before the update. do you guys still get keep the builder after refund??

---

of course you keep everything you want, but you should ask yourself if it is worth supporting a game who brushes aside user feedback and refuses to admit their wrongdoing.

I won't be suprised if they block your account after you got your money back that you've used on gems.

Quote:

---

Originally Posted by Oxcart

I won't be suprised if they block your account after you got your money back that you've used on gems.

---

why would they do that? We have done nothing to breach their TOS. They have no bases for which to ban accounts.

Ethically, I think you should delete the game if you get a refund

To be very honest with you guys im still very obssessed with this game i have been having a lot of fun playing it for the past few months but the current update really killed the game instantly... I would give them a few days and hope they could really consider fixing the current problems... Asking for a refund has never been my intention but if they continue to ignore our interest i guess refunding will be the last option for me...

Email sent..I'll keep you all posted how I go....

Quote:

---

Originally Posted by dpclash

Ethically, I think you should delete the game if you get a refund

---

Ethically.... This should never have been a problem....

Quote:

---

Originally Posted by Kaliburr

Ethically.... This should never have been a problem....

---

Ethically, u should just not buying more gems. And no more refunds....lol

Im assuming you all brought gems with your credit card but what if you brought them with itunes gift card?

Quote:

---

Originally Posted by cucubing

Ethically, u should just not buying more gems. And no more refunds....lol

---

I agree with you... I trusted supercell with my money and I got screwd.... I'm glad you didn't...... Tada now your a genius .... Go give your self a high five.... But ATLEAST I got my money back...

Quote:

---

Originally Posted by batmany8

Im assuming you all brought gems with your credit card but what if you brought them with itunes gift card?

---

I imagine you get your iTunes account credited, like when you firs redeem your gift card.

I just got my email confirmation from Apple. Will be getting my money back within 5-7 days! Whooo hooo!



THANK YOU SUPERCELL FOR OPENING OUR EYES!! NOT ANOTHER DIME!

Quote:

---

Originally Posted by batmany8

Im assuming you all brought gems with your credit card but what if you brought them with itunes gift card?

---

Apple will credit the amount to your Apple ID.

I see people are getting <$200 back...imagine panda complains and gets back $7000?!?! that will be a bigger dent lol.

Hi! This is Allan, an iTunes Store Advisor. I'm sorry to learn that this item did not meet the standard of quality you have come to expect from the iTunes Store. I have submitted this item for investigation. Apple takes the quality of the items offered on the iTunes Store seriously and will investigate the issue with this item, but I can't say when or if the issue will be resolved. Please try again in a few weeks.


In five to seven business days, a credit of $157.39 should be posted to the credit card that appears on the receipt for that purchase.


Please let me know if you have any other questions or concerns. I'll be more than happy to assist you with whatever you need. Thank you for the chance to improve your iTunes experience.


Sincerely,


Allan
iTunes Store/Mac App Store Customer Support

So what's the phone number?

Will be interesting to see how supercell reacts to this thread, i havent asked for a refund.... Yet
i have spent 2 much money on this game tho, not gonna say how much in case the wife reads this :/

i could justify the amount spent by the amount of time i played, however im only really playing 2 times a day since
update as opposed to over 100 times a day. Instead of raiding to make $ im now hiding behind a shield and mining.

Quote:

---

Originally Posted by Braveheart

Thanks for the post I'm e-mailing them now.

---

ASKING FOR A REFUND NOW. not happy.

Also requesting a refund.

I wasn't going to but they have no intentions of making things right. I'm very disappointed by them on this move and thier lack of communication

Been wanting to quit the game but didn't because i've put money into the game, if i do get this refund - i can finally let the game go

Can't say I'm surprised but can say that I'm happy..collect you warranties everyone. The game is broken. It's interesting to look back from update to update. At least after the last few you could evolve and adapt. This update give you no chance.

That was quick. Apple replied saying they will refund my money.

It's a damn shame too, I really enjoyed this game and often defended Supercell with their decisions.

well i email them this is what i got ..............

Hello there. My name is _______ from iTunes Store Customer Support. I see that we have an issue on a specific app. I can certainly appreciate how anxious you are to have a resolution but no need to worry, I would be more than happy to help you out with this today.

Alright, I strongly advise you to report the problem directly to the app developer. Seeing that we have a third party application here and for the fact that we here on iTunes cannot speak directly for app. I've pulled up the support website where you can get in touch with the app developer regarding this issue.

http://clashofthetitansapp.com/ <<<<<<<<<<<<<< REALLLYYYYYYYY!!!!!!!!?????!!

I hope this helps. Let me know if you have any other questions or concerns. I'll be more than happy to assist you with it it.

P.S I even type the name of the game to them. LOL

Quote:

---

Originally Posted by batmany8

well i email them this is what i got ..............

Hello there. My name is _______ from iTunes Store Customer Support. I see that we have an issue on a specific app. I can certainly appreciate how anxious you are to have a resolution but no need to worry, I would be more than happy to help you out with this today.

Alright, I strongly advise you to report the problem directly to the app developer. Seeing that we have a third party application here and for the fact that we here on iTunes cannot speak directly for app. I've pulled up the support website where you can get in touch with the app developer regarding this issue.

http://clashofthetitansapp.com/ <<<<<<<<<<<<<< REALLLYYYYYYYY!!!!!!!!?????!!

I hope this helps. Let me know if you have any other questions or concerns. I'll be more than happy to assist you with it it.

P.S I even type the name of the game to them. LOL

---

you have to include your purchase numbers which can be obtained from your iTunes purchase history

Quote:

---

Originally Posted by crikeyimtrueblue

you have to include your purchase numbers which can be obtained from your iTunes purchase history

---

yes i did i included all 5 of them and did you not notice that they gave the a totally different website which leads me to another thought about this.

Quote:

---

Originally Posted by batmany8

well i email them this is what i got ..............

Hello there. My name is _______ from iTunes Store Customer Support. I see that we have an issue on a specific app. I can certainly appreciate how anxious you are to have a resolution but no need to worry, I would be more than happy to help you out with this today.

Alright, I strongly advise you to report the problem directly to the app developer. Seeing that we have a third party application here and for the fact that we here on iTunes cannot speak directly for app. I've pulled up the support website where you can get in touch with the app developer regarding this issue.

http://clashofthetitansapp.com/ <<<<<<<<<<<<<< REALLLYYYYYYYY!!!!!!!!?????!!

I hope this helps. Let me know if you have any other questions or concerns. I'll be more than happy to assist you with it it.

P.S I even type the name of the game to them. LOL

---

I also got my reply from Apple support as below:

Hello ###,

I'm Jessica from iTunes Store Support. I understand that you're upset over the changes that have been made in the application 'Clash of Clans'. I appreciate your desire to have this resolved as you've put a lot of money into this game. I can definitely relate and I'm happy to say I can look into this for you today.

Since the changes to this app have been made by the developer, and not by Apple, I ask that you first refer back to the developer, Supercell, regarding this issue. You can contact them directly through the link I have provided you with below:

https://www.facebook.com/ClashofClan...90322544333196

###, please don't hesitate to contact me if you require further assistance with this issue. If you reply directly to this email, your response will come straight to me.

Thank you for contacting iTunes Store Customer Support. I hope that you continue to enjoy the iTunes Store. Have a great evening.

Sincerely,

Jessica
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww

My schedule is Monday to Saturday 3:30 pm to 11:30 pm (EST) with Thursday off.

Thank you for allowing me the opportunity to assist you.


Question: How do you guys convince the Customer Support people that this issue is serious enough to get the refund???

p.s. I already include all the order number & invoice number for my purchase.

Quote:

---

Originally Posted by WildMonkey

I also got my reply from Apple support as below:

Hello ###,

I'm Jessica from iTunes Store Support. I understand that you're upset over the changes that have been made in the application 'Clash of Clans'. I appreciate your desire to have this resolved as you've put a lot of money into this game. I can definitely relate and I'm happy to say I can look into this for you today.

Since the changes to this app have been made by the developer, and not by Apple, I ask that you first refer back to the developer, Supercell, regarding this issue. You can contact them directly through the link I have provided you with below:

https://www.facebook.com/ClashofClan...90322544333196

###, please don't hesitate to contact me if you require further assistance with this issue. If you reply directly to this email, your response will come straight to me.

Thank you for contacting iTunes Store Customer Support. I hope that you continue to enjoy the iTunes Store. Have a great evening.

Sincerely,

Jessica
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww

My schedule is Monday to Saturday 3:30 pm to 11:30 pm (EST) with Thursday off.

Thank you for allowing me the opportunity to assist you.


Question: How do you guys convince the Customer Support people that this issue is serious enough to get the refund???

p.s. I already include all the order number & invoice number for my purchase.

---

So, this is my uneducated guess on this one.
They have probably been briefed and a corporate email has gone out in regards to this issue. They are not going to reimburse due to the fact that it's not isolated. They are going to make you fight for it. The fact is that you payed APPLE for Supercell's services via your iTunes Store/ App Store. They, in turn, pay SuperCell. So being the means of payment means they are the ones to refund since your payment is an agreement with them in your purchase (again Im not a lawyer but this is my guess).
Since this bumrush of reimbursements Im sure they have gone over the TOS of the application and now find they can fight back a little for their money.

I think reading Itunes Store TOS is in order...

Quote:

---

Originally Posted by WildMonkey

I also got my reply from Apple support as below:

Hello ###,

I'm Jessica from iTunes Store Support. I understand that you're upset over the changes that have been made in the application 'Clash of Clans'. I appreciate your desire to have this resolved as you've put a lot of money into this game. I can definitely relate and I'm happy to say I can look into this for you today.

Since the changes to this app have been made by the developer, and not by Apple, I ask that you first refer back to the developer, Supercell, regarding this issue. You can contact them directly through the link I have provided you with below:

https://www.facebook.com/ClashofClan...90322544333196

###, please don't hesitate to contact me if you require further assistance with this issue. If you reply directly to this email, your response will come straight to me.

Thank you for contacting iTunes Store Customer Support. I hope that you continue to enjoy the iTunes Store. Have a great evening.

Sincerely,

Jessica
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww

My schedule is Monday to Saturday 3:30 pm to 11:30 pm (EST) with Thursday off.

Thank you for allowing me the opportunity to assist you.


Question: How do you guys convince the Customer Support people that this issue is serious enough to get the refund???

p.s. I already include all the order number & invoice number for my purchase.

---

Tell them that Supercell (Rauta) has told that the update will stay

So yeah, the game developer has been asked about this, and are unwilling to undo the update

Quote:

---

Originally Posted by WildMonkey

I also got my reply from Apple support as below:

Hello ###,

I'm Jessica from iTunes Store Support. I understand that you're upset over the changes that have been made in the application 'Clash of Clans'. I appreciate your desire to have this resolved as you've put a lot of money into this game. I can definitely relate and I'm happy to say I can look into this for you today.

Since the changes to this app have been made by the developer, and not by Apple, I ask that you first refer back to the developer, Supercell, regarding this issue. You can contact them directly through the link I have provided you with below:

https://www.facebook.com/ClashofClan...90322544333196

###, please don't hesitate to contact me if you require further assistance with this issue. If you reply directly to this email, your response will come straight to me.

Thank you for contacting iTunes Store Customer Support. I hope that you continue to enjoy the iTunes Store. Have a great evening.

Sincerely,

Jessica
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww

My schedule is Monday to Saturday 3:30 pm to 11:30 pm (EST) with Thursday off.

Thank you for allowing me the opportunity to assist you.


Question: How do you guys convince the Customer Support people that this issue is serious enough to get the refund???

p.s. I already include all the order number & invoice number for my purchase.

---

Here ya go:

Quote:

---

A. ITUNES STORE, MAC APP STORE, APP STORE, AND IBOOKSTORE TERMS OF SALE

PAYMENTS, TAXES, AND REFUND POLICY
The iTunes Store, Mac App Store, App Store, and iBookstore services (“Services”) accept these forms of payment: credit cards issued by U.S. banks, payments through your PayPal account, iTunes Cards, iTunes Store Gift Certificates, Content Codes, and Allowance Account balances. If a credit card or your PayPal account is being used for a transaction, Apple may obtain preapproval for an amount up to the amount of the order. Billing occurs at the time of or shortly after your transaction. If you are using 1-Click purchasing or your PayPal account, your order may be authorized and billed in increments during one purchasing session, so it may appear as multiple orders on your statement. If an iTunes Card, iTunes Store Gift Certificate, or Allowance Account is used for a transaction, the amount is deducted at the time of your transaction. When making purchases, content credits are used first, followed by Gift Certificate, iTunes Card, or Allowance Account credits; your credit card or PayPal account is then charged for any remaining balance.
You agree that you will pay for all products you purchase through the Services, and that Apple may charge your credit card or PayPal account for any products purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING APPLE WITH A VALID CREDIT CARD OR PAYPAL ACCOUNT DETAILS FOR PAYMENT OF ALL FEES. All fees will be billed to the credit card or PayPal account you designate during the registration process. If you want to designate a different credit card or if there is a change in your credit card or PayPal account status, you must change your information online in the Account Information section of iTunes; this may temporarily disrupt your access to the Services while Apple verifies your new payment information.
Your total price will include the price of the product plus any applicable sales tax; such sales tax is based on the bill-to address and the sales tax rate in effect at the time you download the product. We will charge tax only in states where digital goods are taxable.
All sales and rentals of products are final.
Prices for products offered via the Services may change at any time, and the Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
If a product becomes unavailable following a transaction but prior to download, your sole remedy is a refund. If technical problems prevent or unreasonably delay delivery of your product, your exclusive and sole remedy is either replacement or refund of the price paid, as determined by Apple.

---

http://www.apple.com/legal/itunes/us/terms.html#SALE

Quote:

---

Originally Posted by Jynuine

Here ya go:

http://www.apple.com/legal/itunes/us/terms.html#SALE

---

Consumer protection law would bypass that

Also, customer support also says that this is a special case and deserves a refund

Quote:

---

Originally Posted by Kaliburr

I agree with you... I trusted supercell with my money and I got screwd.... I'm glad you didn't...... Tada now your a genius .... Go give your self a high five.... But ATLEAST I got my money back...

---

Quote:

---

Originally Posted by yumpkin1

Forget about all the petitions going around. If you are serious about receiving a refund for the money you've spent on gems, email Apple directly and state your case. I emailed them last night after struggling with the update all day and told Apple that Supercell is extorting money from players and did not deliver on a product which I paid for in good faith. I received an email from Apple within less than 24 hours telling me they would be refunding the $106.19 I've spent on this game.

Make sure you go through your purchase history on itunes and write down the order number of each gem package purchase.

Once again the email for Apple is:

itunesstoresupport@apple.com

---

I have to admit that I didn't fully believe in the validity of this and other posts claiming to have gotten refunds. I figured it was worth a shot anyway. My boyfriend, who is also an avid player of this game, thought I was dumb for even trying (he's spent 6 times what I've spent). They've agreed to give me my $320 something dollars back plus taxes within 5-7 business days! I feel so much better now that I didn't spend any real money upgrading my town hall to level 8, and buying 5 useless builders who will now be out of work and sleeping for a long time. I will let you all know if my boyfriend gets his refund of about $1800.00. I just wrote up and sent a request for him. Thanks again!

Quote:

---

Originally Posted by Princesstori47

I have to admit that I didn't fully believe in the validity of this and other posts claiming to have gotten refunds. I figured it was worth a shot anyway. My boyfriend, who is also an avid player of this game, thought I was dumb for even trying (he's spent 6 times what I've spent). They've agreed to give me my $320 something dollars back plus taxes within 5-7 business days! I feel so much better now that I didn't spend any real money upgrading my town hall to level 8, and buying 5 useless builders who will now be out of work and sleeping for a long time. I will let you all know if my boyfriend gets his refund of about $1800.00. I just wrote up and sent a request for him. Thanks again!

---

Maybe your boyfriend wants to be interviewed by wired? They,re looking for players that have spent over $1,000

Im also getting refunded by apple in 5-7 days. Its worth asking for it people!

Requested my refund also. First time a company got my so far in my life...

what a disappointment.

Quote:

---

Originally Posted by Princesstori47

I have to admit that I didn't fully believe in the validity of this and other posts claiming to have gotten refunds. I figured it was worth a shot anyway. My boyfriend, who is also an avid player of this game, thought I was dumb for even trying (he's spent 6 times what I've spent). They've agreed to give me my $320 something dollars back plus taxes within 5-7 business days! I feel so much better now that I didn't spend any real money upgrading my town hall to level 8, and buying 5 useless builders who will now be out of work and sleeping for a long time. I will let you all know if my boyfriend gets his refund of about $1800.00. I just wrote up and sent a request for him. Thanks again!

---

Can you post what you actually said? I have had the standard response like others here which directs me to the clash of Titan apps website! No mention of refund from apple.

So guys i need some help!
i was write a message to apple,they reply that thay need numbers of recepients so i was send to them numbers and wait...near 12 hours no answer...many of ppl told that they take refund in a few hours

Quote:

---

Originally Posted by Sparkyboy

Can you post what you actually said? I have had the standard response like others here which directs me to the clash of Titan apps website! No mention of refund from apple.

---

@dpclash He doesn't want to be interviewed. Plus, at this point I don't want to give supercell ANY press after what they did in this update. I'm way more ♥♥♥♥♥♥ than he is at this update, because obviously at $1800 his village with a level 8 town hall was a lot stronger than mine. Yeah I got my $ back, but they still ruined my favorite game!

I wrote something about requesting a refund because I feel that the money that I spent prior to the update was fraudulently obtained by supercell. I said something about investing in a game as it was, and now they have completely changed the basis and terms of the game and after this update, I can no longer play as I was without further investing more money.

I promise to post exactly what I wrote, after my boyfriend gets a response from apple.

yeah can you guys post what you have said because apparently i got the dumb guy that linked me to a totally different game site.. see previous post if you don't know what i'm talking about.

Quote:

---

Originally Posted by Antony

So guys i need some help!
i was write a message to apple,they reply that thay need numbers of recepients so i was send to them numbers and wait...near 12 hours no answer...many of ppl told that they take refund in a few hours

---

It will depend on the work shift of the customer service person who is answering you. Mine took about 14 hours to reply. But i got the refund still so all good.

Not sure why some people aren't getting the refund.

Heres the emails I sent them:

#1Supercell have recently updated clash of clans in an unethical way. Aspects of the game which I have paid money for are now obsolete. I wish to register my discontent with them to apple in the hopes that their apps may be taken from the app store.

They then respond asking for order #s and suggesting i write to supercell, i replied:

Thanks for the email. The order numbers are as follows:


(removed order #'s)


As others have also reported doing, I am requesting a refund of these amounts due to supercell's extortion and the way that aspects of the game I have purchased have become obsolete.


I have emailed supercell also to inform them. I would also suggest yourself or someone from apple checking out the supercell community forum http://forum.supercell.net/forum.php for evidence of the widespread anger their actions have created.


Thanks again!


I received an email an hour ago saying that they would be happy to refund me.

Apple have issued various refunds for this game.

They've also been advised to check the forum, Facebook page and iTunes ratings.

Shame this game had to go down the pan as it was addictive and fun before the update and if they had put a little more thought into it we might have stayed and paid more.

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Originally Posted by Luther

It will depend on the work shift of the customer service person who is answering you. Mine took about 14 hours to reply. But i got the refund still so all good.

Not sure why some people aren't getting the refund.

Heres the emails I sent them:

#1Supercell have recently updated clash of clans in an unethical way. Aspects of the game which I have paid money for are now obsolete. I wish to register my discontent with them to apple in the hopes that their apps may be taken from the app store.

They then respond asking for order #s and suggesting i write to supercell, i replied:

Thanks for the email. The order numbers are as follows:


(removed order #'s)


As others have also reported doing, I am requesting a refund of these amounts due to supercell's extortion and the way that aspects of the game I have purchased have become obsolete.


I have emailed supercell also to inform them. I would also suggest yourself or someone from apple checking out the supercell community forum http://forum.supercell.net/forum.php for evidence of the widespread anger their actions have created.


Thanks again!


I received an email an hour ago saying that they would be happy to refund me.

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Thx pal! Sorry for my english,im from Russia ;)

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Originally Posted by Princesstori47

@dpclash He doesn't want to be interviewed. Plus, at this point I don't want to give supercell ANY press after what they did in this update. I'm way more ♥♥♥♥♥♥ than he is at this update, because obviously at $1800 his village with a level 8 town hall was a lot stronger than mine. Yeah I got my $ back, but they still ruined my favorite game!

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The interview is for people who have spent a lot on these types of games overall, not for COC in general. It would probably be a good incite into the gaming industry to have valid users who have. Just a thought. :)

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Originally Posted by Jynuine

The interview is for people who have spent a lot on these types of games overall, not for COC in general. It would probably be a good incite into the gaming industry to have valid users who have. Just a thought. :)

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Agreed......

I believe this will be a key factor in gettin them to switch it back. Do not be appeased! A small fix is unnacceptable. We want it back the way it was!

I wonder if supercell is actually paying for the refunds or if it's apple paying for them. As far as the refunds I believe anyone getting one should have their account purged. I agree with anyone getting one but a refund means returning your product and in that case means losing your town. There should be no 'double dipping' why allow players to get the bonus of the purchase w/o the financial responsibility.

Quote:

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Originally Posted by Knall

I wonder if supercell is actually paying for the refunds or if it's apple paying for them. As far as the refunds I believe anyone getting one should have their account purged. I agree with anyone getting one but a refund means returning your product and in that case means losing your town. There should be no 'double dipping' why allow players to get the bonus of the purchase w/o the financial responsibility.

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Why not!They have screwed us so a little return is nice.

Wow apple you Rock!! i love this company unlike the developer that i once defended here in forums =))



Thank you for writing in to iTunes Store Support. I am sorry that your In-App Purchases are not functioning as you expected. I know this must be disappointing and I can certainly appreciate how eager you must be to have this issue resolved so that you can enjoy your iTunes experience to the fullest! My name is (edited name hehe they might trace me) , and I would be more than happy to address this for you today.

After reviewing the circumstances of your case, we determined that issuing you a refund is an appropriate exception to the App Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of 338.93 CAD should be posted to the credit card that appears on the receipt for that purchase.

The developer of this application, Supercell, is the best resource for assistance with this issue. To contact them, please visit:

http://www.supercell.net

Quote:

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Originally Posted by NorthBonbee

Wow apple you Rock!! i love this company unlike the developer that i once defended here in forums =))



Thank you for writing in to iTunes Store Support. I am sorry that your In-App Purchases are not functioning as you expected. I know this must be disappointing and I can certainly appreciate how eager you must be to have this issue resolved so that you can enjoy your iTunes experience to the fullest! My name is ******, and I would be more than happy to address this for you today.

After reviewing the circumstances of your case, we determined that issuing you a refund is an appropriate exception to the App Store Terms and Conditions, which state that all sales are final. In five to seven business days, a credit of 338.93 CAD should be posted to the credit card that appears on the receipt for that purchase.

The developer of this application, Supercell, is the best resource for assistance with this issue. To contact them, please visit:

http://www.supercell.net

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Wow.
I have to say, this is a very interesting drama unfolding before us.

Hallo Januine heh may i ask that you edit the CSRs name on your quote ? =) thank you in advance youre too fast for me you quoted me bef i can edit it =)) ty

I still waiting...

Quote:

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Originally Posted by NorthBonbee

Hallo Januine heh may i ask that you edit the CSRs name on your quote ? =) thank you in advance youre too fast for me you quoted me bef i can edit it =)) ty

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I've seen it...do you have to edit my memory too?

Quote:

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Originally Posted by Jynuine

Wow.
I have to say, this is a very interesting drama unfolding before us.

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Jynuine, you obviously work for Supercell in some capacity... you don't fool me for one sec :cool:

This is what i got this morning

Hello xxxxxxx,

I understand that you are having content issues with the application "Clash of Clans" purchased in your iTunes Store account. I am sorry for the inconvenience of this item not functioning as expected. My name is Limuel and I will be more than happy to assist you with this request.

In five to seven business days, a credit of $xx.xx should be posted to the credit card that appears on the receipt for that purchase.

I'm joining you guys in the refund request. I spent about 100 USD the past month and a half on this game and now it is unplayable for me. I never lowered my trophies on purpose to exploit some game mechanic, but I did focus all my resources first and foremost on my TH and I had just finished leveling it to level 8 last week... My troop levels and defense levels have lagged a good bit behind and now with the update, I am totally screwed because the people I am competitive with troop wise, I don't get any resources from, but the people I could get resources from, they outclass me and I can not defeat them. I'm stuck and screwed. Every time I attack I lose more and more resources. I'm in a hole and ant get out now. Maybe if they based this reduction on troop level not TH level I would have a chance. But for now, I can't play the game and I just wrote apple to get a refund of my 100 bucks.

It is a shame, I enjoyed the game but now I can't play it at all.

Quote:

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Originally Posted by victor

Jynuine, you obviously work for Supercell in some capacity... you don't fool me for one sec :cool:

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Suuuure, then will you tell them I'm waiting for my check here? I have 7 mouths to feed....

Quote:

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Originally Posted by NorthBonbee

Hallo Januine heh may i ask that you edit the CSRs name on your quote ? =) thank you in advance youre too fast for me you quoted me bef i can edit it =)) ty

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Yup! Done. The good news is that the name is common and its only a first name ;) probably a lot of gals there by that name. Either way, wish granted!

Quote:

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Originally Posted by bigagiros

This is what i got this morning

Hello xxxxxxx,

I understand that you are having content issues with the application "Clash of Clans" purchased in your iTunes Store account. I am sorry for the inconvenience of this item not functioning as expected. My name is Limuel and I will be more than happy to assist you with this request.

In five to seven business days, a credit of $xx.xx should be posted to the credit card that appears on the receipt for that purchase.

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Awww, but we want to see the amount! 2 x's mean $99 and under then, eh? ::p

Quote:

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Originally Posted by Icekool17

I've seen it...do you have to edit my memory too?

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Hi Ice, can I have a second of your time? Please, if you will, momentarily look into my wand here... that's right and *CLICK!*...:cool:

Quote:

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Originally Posted by Jynuine

Awww, but we want to see the amount! 2 x's mean $99 and under then, eh? ::p

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Yep. I didn't spend that much.:cool::cool::cool::cool: but the point is I got my money back

Quote:

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Originally Posted by Jynuine

Hi Ice, can I have a second of your time? Please, if you will, momentarily look into my wand here... that's right and *CLICK!*...:cool:

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A stranger is wanting me to look at their wand...I'm sure my mum warned me against this kinda thing.