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I hadn't played for a few hours and only discovered after the fact that there had been problems and a maintenance break to fix it. I went to my farm afterwards and found 3 diamonds. Not sure why you didn't get any.Quote:
Originally Posted by Gazzanga
No but.....Quote:
Originally Posted by Nick[Supercell]
Remember those words Mr. Renqvist?Quote:
HOW TO DEAL WITH FEEDBACK
On a bad day, you get a lot of ♥♥♥♥ on your channels about your service / product which can escalate into a real “♥♥♥♥-storm”. It could be servers failing, a bad tasting new product, or even crude feedback about your customer support. So, what will you do about it? Delete the negative comments? Just hide them? Ignore them? Or perhaps send an indifferent reply that presumably causes even more negative reactions?
My advice is no to all of them — this is your moment where you can either make it or break it.
Even during the darkest moments it is essential to remember that these fans who come to your social media page to complain are devoted fans of your product. They LOVE the product, but they have stumbled across something that didn’t feel right.
There are occasions when they throw rocks at you just because they got the wrong coffee from a coffee shop, had a bad lunch, or ran out of gas on their way to work. Those are things totally out of your control.
Still, do not dismiss them. Guide your fans if you can’t answer their questions or concerns directly.
You need to have proper FAQ’s, online support pages etc., which are all very good and solid sources of information for both your fans and yourself.
Would you like to be left unheard if you make a comment of a product you use and like? Most probably not. So why would your fans?
On a bad day, you get a lot of ♥♥♥♥ on your channels about your service / product which can escalate into a real “♥♥♥♥-storm”. It could be servers failing, a bad tasting new product, or even crude feedback about your customer support. So, what will you do about it? Delete the negative comments? Just hide them? Ignore them? Or perhaps send an indifferent reply that presumably causes even more negative reactions?
My advice is no to all of them — this is your moment where you can either make it or break it.
Even during the darkest moments it is essential to remember that these fans who come to your social media page to complain are devoted fans of your product. They LOVE the product, but they have stumbled across something that didn’t feel right.
There are occasions when they throw rocks at you just because they got the wrong coffee from a coffee shop, had a bad lunch, or ran out of gas on their way to work. Those are things totally out of your control.
Still, do not dismiss them. Guide your fans if you can’t answer their questions or concerns directly.
You need to have proper FAQ’s, online support pages etc., which are all very good and solid sources of information for both your fans and yourself.
Would you like to be left unheard if you make a comment of a product you use and like? Most probably not. So why would your fans?
Nick, you should try taking your own advice. How bad does support have to be for you to address the issue & why do you keep ignoring our requests to look at our threads about it? It's beyond frustrating being ignored.
I am in the same boat. Lost my fishing task during maintenance and the only way I could do another task was to delete the expired fishing task (which doesn't expire to begin with). Now I am short a task and it is a close derby so it may cost us the derby and not a thing that I can do about it. That stinks that the team is let down and I didn't even do anything wrong. This is very frustrating!:mad:
I haven't experienced any lost tasks (knock on wood). But I have experienced lost coins and esp, diamonds! But I didn't think I would be able to get them back so I just never mentioned it...