Printable View
Thanks for the clarification, Nick! Apparently the chicken animation is also exclusive, unlike the other animated decors. Hmm... now I know it is the chicken who demands to be paid $39.99 for an exclusive appearance ;)Quote:
Originally Posted by Nick[Supercell]
Just wanted to say that Nick, you do a fantastic job on this forum. You always reply to our questions and queries. It's always very much appreciated. :)
Regarding the recent changes/birthday decorations, as Nick said it won't be to everyone's taste, but maybe in time you can grow to adapt to new changes.
I am looking forward to going on my farm later to get some of the birthday decor. I think it's great that SC make these lovely decorations for us to have on our farms and its their choice on how they are made available.
IIRC we have had similar ones before - Halloween and the pig in the grave I think at least. :)Quote:
Originally Posted by Gazzanga
Cheers,
Nick
Thank you for your kind words! :)Quote:
Originally Posted by Farmeruk
When you have your farm decorated, be sure to show it off to us! :)Quote:
Originally Posted by Farmeruk
Cheers,
Nick
I too, was hoping for birthday deco to be offered in game, but I'm not a bit surprised that we can only get them in a diamond pkg purchase. I will be buying the 2 "smaller?" diamond pkgs, because I had planned a purchase this week, and I want a balloon and pinata.
Anyway, Happy Birthday Hay Day! And thank you for the new items and buildings, and crops! I am enjoying them very much!
Farm: Runamuck Foxes
lvl 95
Co-leader
NH: Twisted Acres
Nick, not trying to hijack the thread but as you've mentioned the Edit Mode, could you please pop over to Bugs and Problems and check out the problems we've been having? Thanks.
My comment was meant to be served with a dash of irony. :)Quote:
Originally Posted by WhatNotHappy
I was going to buy diamonds today because yesterday I went below my (personal) threshold. Lo and behold, the birthday packages appeared and have for some reason given me pause. I can't say why. The closest thing is, as someone said, that I have enough diamonds to buy decorations but now I have to buy diamonds to get this particular decoration. My reaction is unreasonable (given that I was going to purchase anyway) I know it is - like cutting off my nose to spite my face - but there it is. Maybe it is the "tacky" feel someone mentioned. I might buy one before the week is out. We'll see. :-).
I think I already did earlier today, but I will take another peek! :)Quote:
Originally Posted by BostonGirl
Cheers,
Nick
Thanks, Nick. :-)
Supercell has just been bought by Tencent. In China (where Tencent is based), it is very common to have exclusive content when you purchase premium in-game currency. Yes, they do that on birthday and new year event too (usually offering one or couple of free items and a few premium items). With Tencent in charge, I can see that happening more often with HD. I'm not saying I like it, but I'm quite used to it. I guess HD players just have to adapt. HD has been a very generous game (almost TOO generous imo), but really no one should expect to be able to get 100% of game content without spending a dime. Those kids and "poor players" can still enjoy the game 99%, so big deal. At least SC didn't offer the peach tree as an diamond purchase exclusive item (trust me, Tencent is more than capable of doing that) :smirk:
Just to cut off any possible speculations in regards to your post - the decision to have special diamond packages with decorations was designed and decided already some time ago and purely by the Hay Day team. :)Quote:
Originally Posted by taoyingying
Cheers,
Nick
I don't mind they way the are offering the decos
A new approach well why not!!
But!! I have just bought some diamonds as a treat for MY Birthday Oooooooh I wish I had waited.
Still might have to get the Piñata ��
And Yes well done Nick for fielding all those questions
Me too I have enough diamonds on hand to buy all three decors and was amazed to find out we have to buy more diamonds to get the decors. But I am quickly understand the rationale behind this. I have heard many mom players complained that their little kids who played with them bought decors with diamonds moms have on hand. Moms then find out from kids' confessions or from the support staff who provide the diamond spent list when they complained of missing diamonds. With this feature kids cannot do that because we (the adults) have to put in our passwords for the purchase, unless the kids know the password off course :oQuote:
Originally Posted by BostonGirl
I am going to come see your piñata -- but speaking only for myself, I would have preferred to buy these decors for diamonds in the shop, instead of buying diamonds and getting them as a free bonus.Quote:
Originally Posted by Eturtle
I am an infrequent diamond-buyer and an infrequent diamond spender. Though I did just drop 207 diamonds fully expanding the Taqueria and Tea House, I buy diamonds solely to expand slots or make long-term impacts to my game. I also buy decos with them (I have 15 reindeer, ouch). I have had the "you want to buy HOW MANY diamonds for WHAT?" conversations with the person who pays the credit card bill. <---- No fun -- but I love my reindeer!! I admit it. They make my farm a lively place.
Because I love my reindeer, and they can't go in the bounce house, I won't be getting it. And their antlers give them an unfair advantage with the piñata over the kadybugs and butterflies, so I won't be getting it. The thin rubber balloons pop on their antlers, causing tears all around and stressing out the butterflies. I won't be getting those.
So blame it on the reindeer -- but forgive them immediately, of course!! They're WONDERFUL!
Hey Nick, since you seem to be following this thread closely, how about hopping over to the one below and giving some answers on the upcoming iOS changes... ya never know, an idea of the game plan might even be enough to tempt some folks into buying those diamonds y'all are so generously including a deco item with as the way to celebrate your players dedication for the last 4 years.
http://forum.supercell.net/showthrea...nd-Packages%21
I understand you are super busy replying to the same questions and all, but I haven't seen this concern addressed yet. At the AMA you didn't know about it when asked. This is kinda a big deal and I would think surely you had made a point to find out about it by now. Ya know, being the community manager and all and seeing as how this will change how the community can interact in game...
I still don't know about iOS10 changes, but as I just replied to the other thread, I am sure our guys are on top of things when the time comes. :)Quote:
Originally Posted by TexasLea
Cheers,
Nick
It would be a sad day indeed if this is the way forward for HayDay, my hay days will soon be over if that is the case and that would leave a huge big gaping hole in my soul :(Quote:
Originally Posted by taoyingying
I can do without decor, have too much anyway, but I won't be forced to pay to play the game. I may willingly spend money for the extras but not for crops, trees, etc. that are needed for game play.
Seriously Nick? After the topic came up on the AMA it didn't occur to you to at least Google, Bing, DuckDuckGo, or whatever to see what the question was about?Quote:
Originally Posted by Nick[Supercell]
Thirty minutes reading last night on Apple's website, macrumors, TechCrunch and other sites sure opened my eyes. I would have thought as Community Manager you would want to know and relate concerns players have to your coders. I mean, I recall reading an article some years ago in which someone said that software and gaming companies should listen to their players and to the questions and complaints they have... You do remember that interview don't you?
It does occur to you that much of the success of this game is because people can add friends through GC and Facebook. It does occur to you that many have their farms linked permanently to their real facebooks and are reluctant to share that account with a total stranger? Could you at least make an effort other than brushing off these concerns to indicate what the future is likely to be?
Point being, I am confident that if there are bigger changes we will need to react to, I am sure our programmers will handle it. We're not there yet + I am not our iOS expert in terms of technical changes.Quote:
Originally Posted by rbcrewser
*edit: I did raise the concern to our programmers during the AMA, so I am sure they know about it. :) The guys have been very busy with fixes and such, so let's give them some time to breathe. :)
Cheers,
Nick
oh, I do remember reading that one! I remember that the link got posted on the forums for it. Here, I dug it up in case anybody missed it....
https://medium.com/@nicklasrenqvist/latest
good read for any losing faith in our Nick right now! :caticon:
I do hope you realize that for many the helping and friend aspects is the driving force behind the popularity of this game.Quote:
Originally Posted by Nick[Supercell]
No friends, no flags, nothing to use products on... The game will spiral for many into a logjam of wth do I do now and boredom.
Also, you say we're not there yet. But the reality is we are... iOS 10 Beta has been available for coders to download for a while. It has been made available for end-users to test also. Apple announced it will be the iOS on the iPhone 7. There is a relatively close window of when that release will be. It most definitely is September.
It would be helpful, not just to us as concerned players who spend money buying diamonds, but but surely also for you and Supercell to find a way or method how to continue the anonymous interaction that can be achieved in this game which would also allay any fears people have about purchasing diamonds over the next 3 months not knowing what the future holds. Would it at least be possible for one of the Supercell coders to throw out some ideas here what their thoughts are on this? For example, is supercell considering establishing their own management of a GC like friend list?
Yes, I noticed by observing the times the news, the updates, and the maintenances were launched that Hay Day team went off the regular working schedule times to fix the issues. Thank you for all the staff hard works for this special birthday updates and events :thumbsup:Quote:
Originally Posted by Nick[Supercell]
And for us players... just be patient... above all Hay Day is a type of time management game, not a car racing game. In time management games one human character to practice is patience.
PS. If patience is not one of our character, there are always diamonds :p
OK, maybe they are just having one of THOSE kinds of grouchy days.Quote:
Originally Posted by PerkyCox
Reindeer have commandeered the real estate around the chocolate fountain and are keeping everyone else away with their antlers.
I am responding with free tacos for everyone -- on the other side of the party. If the reindeer don't knock off their obnoxious behavior and start sharing RIGHT NOW, I have a Reindeer Penalty Box going up by the horses.
Don't try me, guys -- Christmas is a LOOOOONG way off!
... And with that, I am taking this little farm drama over to Creativity. See y'all there :)
The attitude of entitlement on display in the thread is pretty hilarious. WON'T SOMEONE PLEASE THINK OF THE CHILDREN?!?
...
Anyway, good on you, Nick, for politely fielding the questions here, and for explaining what happened as best you can.
I have not, and will not purchase any diamonds in game for real money. But I think it's not only perfectly acceptable but also very savvy (NOT GREEDY) to offer decorations as a special bonus to players that do. I've enjoyed this game for almost four years, and will continue to do so, with or without a special bouncy castle.
I wouldn't buy any diamonds either if I had the free movie trailers for 4 years...:facepalm:
SC cheerleaders are hilariously entertaining XD:smirk:
When the panda came out for IOS there was an immediate crying of unfair due to IOS doing that vs Google doing something different. and it seemed the majority of the compalints wasn't that hayday was selling a panda decoration for Real money but that they were only selling to IOS and not android. and the general theme I noticed was that android players wanted the opportunity to buy the panda. now there are three decorations at varying levels of price. which can be bought by anyone with a credit card. (as per the general request theme of pandagate) and instead of being happy the new complaint is hay day is a bunch of greedy rats who don't care about players and only want the monies. I don't understand complaining about pixels that don't change the game. they aren't doing like some other freemium games where you can buy some special flower that makes production faster for the machines near by. or buying some tonic that makes fish easier to catch. It's not an extra special extension in your town so you can get more than 14 townies or more 10 from neighbors or do it more often than every 90 minutes. You are buying or not buying a decoration which will change absolutely nothing about your farm. except make it prettier in your opinion. if ya like it Great it's a winner. If ya dont like it great don't buy it and in a week you won't see it anyway. (except on someone elses farm.) Personally I think SC is making the right decision. they aren't changing how the game is played it's not free to play pay to win like others. It's the same game and if you want to support them more you get decorations to put on your farm. They are profiting from the players with disposable income and not doing it to the detriment of the poor players who have nothing.Quote:
Originally Posted by Nick[Supercell]
So I vote as long as the simple pixels generate a few extra million every few months and as long as it doesn't change the actual gameplay. and as long as hayday focuses on creating new actual game content as well......GO FOR IT. might as well save the people that have too much money from a life of diabetes due to too many overly sweetened coffee drinks take their money now and save their lives.
With all due respect to you, some very valid points and opinions have been expressed here.Quote:
Originally Posted by CheddarLimbo
Also if you never have and never will purchase any diamonds then this whole matter is of absolute no concern to you, this is not meant in an rude way but just to point out that it does not affect you in any way what so ever.
I bought the WWF package because it was a good cause, but I won't be buying these packages. No good cause there, just Gordon Gecko type greed. So sad that SC has turned their birthday into such a mean-spirited, shambolic mess.Quote:
Originally Posted by Haystacker
I'd argue I'm exactly the kind of player this new proposition is aimed at. Supercell wants me to buy diamonds, but they haven't created a value for me personally. Now it's time to figure out if adding an exclusive decoration will tip the scales and cause a player to purchase diamonds.Quote:
Originally Posted by WhatNotHappy
If players like me started purchasing diamonds because of rare decorations, you can rest assured they will adopt the policy on a more regular basis.
And that's not greed, for what it's worth. That's called running a business intelligently.
There was a thread -- maybe a year or more ago now -- about the difference between the free-to-play model and the pay-to-win/progress model. It was a good thread -- very revealing.Quote:
Originally Posted by Tiaxotrax
I have to take kid out for new shoes now (needs them tonight), so I can't dig it out. Maybe someone else can find it while I'm at the shoe store (God help me -- I HATE shoe shopping).
Yeah, right. Alienating customers is ALWAYS intelligent business practice. Well spotted, Cheddar!Quote:
Originally Posted by CheddarLimbo
oh, and openly discriminating between the rich and the poor - that too.
Yes I can agree their marketing strategy is aimed at players like you, however I was referring to the comments (and emotional responses) going on here in this very forum, as I said if you never have and never will buy diamonds then it doesn't affect you.Quote:
Originally Posted by CheddarLimbo
Except it places you amongst the Deco Have-Nots, and we have already heard how unhappy players feel when they are excluded from obtaining specific, highly-prized deco during the WWF promotion, and this is their BIRTHDAY for goodness sake! No feelings of goodwill here. I mean, do you see anyone saying, "Congratulaions, SC; Well done, SC; Happy Birthday" SC." No!Quote:
Originally Posted by WhatNotHappy
...and here we have it...
NICK: Can't please them all I guess, but I am trying to keep up with thread. http://forum.supercell.net/showthrea...lies/smile.png Everyday people are quitting games, whatever their reasons are, and new ones start
Well, at least that leaves us under no illusion - Hay Day players & their opinions count for nothing, one leaves, another arrives.
Nick, you have been replying to questions, but you haven't been answering them. Clearly it doesn't matter what players think, so you'll be pleased to know I'm giving up.
Banning Snakiddy was low too.
PS: Panda Deco was totally different, it was an Apple Fundraiser which SC went along with. This Birthday Event has been hyped up a lot, it's a single Chocolate fountain, that's all, at the end of a regular, boring, weekly event, totally messed up with the reward and the orders. The promised birthday deco only if you send ££££ on buying diamonds. £40 for a single deco?
lol As usual, you and I have vastly different definitions...Quote:
Originally Posted by GladeMaid
Offering a strictly decorative item as a reward for purchasing diamonds doesn't make me feel alienated. It's just a new option. But trying new things? Reacting to customer behavior, and adjusting your methods accordingly to maximize profits? Yeah, I think that's smart business.
As to "discriminating"... Is just offering to sell something discriminating between the rich and the poor now? If I open a lemonade stand, am I a greedy monster because only the rich kids can have lemonade? Diamonds have ALWAYS been available for purchase and used to increase progress. That potential advantage to someone has been there since day one. The decorations come with diamond bundles that are exactly the same price as they have always been (in the US at least).
So, for the life of me, I cannot see how ADDING SOMETHING ADDITIONAL to that transaction is now suddenly discriminating?
Well I hope SC doesn't repeat this fiasco, I think the hype (obtaining deco in an unconventional way) was misleading, surely at the very least one member of the SC team saw the excitement building about what that meant for the players. Speculation about new type of event, something exciting to look forward to, something special... surely someone realized the potential for this to backfire?
Had SC from the beginning said that the items would be attached to a special diamond package deal the outcome would have been considerably different. But NO they let the speculation and expectation build and then dropped the bomb.
Obviously there will be major upset and disappointment at this, how could they not see this?
It's the way it has been handled.
This deco was promoted as part of the Birthday Celebrations [you know, the thing that only happens because of players supporting it]...something that should be fun, inexpensive & INCLUSVE to celebrate another year of the game.
Any other time, sure, offer the incentive of Deco to get people to buy diamonds...why not?! But you don't stand at your own front door demanding people buy balloons, food & drinks from you before entering your house for a party, that you've invited them to, it's just RUDE.
I've just got a 'pop up' diamond offer. £52.99 for 4000. 30% discount. It implies you will get deco, but it doesn't actually say you do.
The difference, and this difference began with the WWF panda, is that you cannot get this additional item unless you spend real money right now. Yes, we've always been able to buy diamond bundles. Yes, many of us are delighted to make donations to charity and get a thankyou gift. The complaints about the panda were not so much that it was only available for a donation as that there were farmers who wanted to get one but couldn't because they were not on iOS devices.Quote:
Originally Posted by CheddarLimbo
Okay, those who can't spend RL currency right now can wait a year for their balloons and piñata. I waited a year in order to get Halloween and Christmas decorations that I couldn't afford the first year that I played. Patience and waiting are part of the game and I have valued it for that. Up until the Great Panda Crisis, everything in Hay Day could be acquired with pixelated game currency (diamonds, coins, vouchers) eventually if you were patient enough. Even items that only appeared randomly through the WoF, gift catalogue and Derby were eventually available to you for pixels in the shop. Example: my little white wagon that I struggled through 6 months of Derbying before finally buying--with diamonds. We moan about how long it takes us to get the random items we want (I finally got the harp in a gift package yesterday), but it's like buying lottery tickets, we eternally live in hope that this time, Alfred will deliver the coveted item. We know it's out there if we wait. In the meantime, we can enjoy whinging in places like the old forum gramophone thread.
The stinger on this (sorry, bees!) is that we all have been drooling over the balloons, piñata and bouncy house on Greg's farm since the update. Yes, there was a warning that some decor would be offered in an unconventional manner (wink, wink). Yes, last year we got one prize for the event, the birthday cake and we get one global prize this year also. We erroneously assumed that at least the balloons would be offered as interim prizes during the global event. After all, that's where the animal balloons were originally introduced: interim prizes during the New Year's event for 2 years running. I had to wait an entire year to complete my collection. That was B.D. (Before Derby).
There are surprises and there are surprises. The sneak peeks lead to wonderful speculation. This was not something that worked out well as a surprise.
Applause!!!! Very well said...and much more succinct than anything I've posted.Quote:
Originally Posted by WhatNotHappy
While I will be purchasing diamonds (my 2 month allotment) and will be getting a bouncy house, that is not the reason I am purchasing them. It is "nice" to get a "gift" with purchase for those who routinely do so. However I see the point of those who do not purchase diamonds. I feel it would/should have also been an option to buy the deco in the store. For example I have 13,812 vouchers just gathering dust. I could have bought deco with them. There are a few things available to buy with vouchers, but been there, done that. That's just a suggestion on my part. Kind of like support suggesting I use Tom to fill boat crates with products from machines that still had over a day before completion. We all have suggestions on what someone else should do.Quote:
Originally Posted by Nick[Supercell]
We were rewarded so to speak if when buying the most expensive package came with: 1 castle, 2 piñatas and 3 balloons! That way, SC still can do business, but players can also enjoy it as well being not only do we get more for our buck, but more people will likely buy the packages!
This is what I thought as well.Quote:
Originally Posted by SmallChange
But I also wonder if we jumped the gun by just assuming these decos would be offered as threshold prizes in the Birthday Event like they have for other seasonal events.
I don't know if they actually said they would be offered in that manner.
As it is the "Birthday Event" was just another truck event with a chocolate fountain for a prize instead of the usual equally boring 5 diamonds that we often get for global events.
I love a lot of things about Hay Day but for this bouncy castle etc that is available if I purchase these diamonds packages I really couldn't care less. SC is having a birthday. Woop woop. Lousy party though. Farming as usual on my ranch. Chocky fountain stays in storage anyway.
Really? Take a look at each and every update we have done, always including community requested features. Sometimes more, sometimes a bit less. Just check out the Announcement section for our update release-notes and you know what I mean.Quote:
Originally Posted by SmallChange
I have been answering to questions the best I can. To personal feelings and anger I tend not to reply to since it's not getting us anywhere.Quote:
Originally Posted by SmallChange
If you get 5 infractions, you're out. Breaking the forum rules in such a way as kiddy did, was well warranted an infraction.Quote:
Originally Posted by SmallChange
It's the same event as we always do. Same with Holidays, same with Halloween.. I don't get what makes this one so vastly more disappointing? Who made any promises of anything else? As I recall, last year players were super happy with the event and the prize.Quote:
Originally Posted by SmallChange
Foreseeing the future has always been a bit difficult. ;) Let's see. It's something we will look into when the time comes.Quote:
Originally Posted by WhatNotHappy
As you know, we usually never announce any events or specials in advance. Shouldn't be a surprise to anyone. At least long time players.Quote:
Originally Posted by WhatNotHappy
Repeating myself (getting good at this): As with anything we add/remove/change in the game, there will be haters, those who don't care and those who like/love it.Quote:
Originally Posted by WhatNotHappy
Not sure if I follow you here - which deco was promoted and where? The chocolate fountain was promoted on Friday when the event started, but unfortunately the icon in the game was wrong, which we fixed. It was an event you guys have seen before during special occasions (Halloween etc). We never made any promises of anything different.Quote:
Originally Posted by SmallChange
Again, nobody is forced to buy the diamond packages. They are optional. So, calling it "demanding" is a bit out of place.
Cheers,
Nick
Question for you (my mind is playing tricks on me soon) - did we ever even mention any special decorations? I can't seem to remember us mentioning anything of such until today.Quote:
Originally Posted by Sparkly888
Just as last year's Birthday event. :) I don't recall us having any other Birthday prizes in the event except the global prize (cake).Quote:
Originally Posted by Sparkly888
Cheers,
Nick
Nobody is FORCED to buy diamonds, but lots of us love to collect all the special decos, and will use diamonds to get them from the shop. For me, its a timeline of my time spent with HD. The difference here, is that we HAVE to buy a very expensive package to obtain these decorations, rather than saving up and buying a few smaller bags here and there. In the UK, this will cost £42 - a days wages for some people. Maybe this puts some perspective on it.
I fully understand your point, but I just wanted to make sure that everybody understands that nobody is forced to buy any packages. When someone claims such, there's always a risk that it is being taken out of context and we have wrong information spreading around. Just correcting the wording. :)Quote:
Originally Posted by Pickle
Cheers,
Nick
The sarcasm doesn't bother me at all.
However please note that at no time did I disrespect you, voicing an opinion or speaking ones mind is allowed.
But yes you are very much correct in the fact that I or anyone else for that matter does not need to by the package, and I assure you I won't.
I won't buy any further offers or anything else for that matter again.
This is what we considered "promoting": the display at Greg's farm that appeared several days before the party event that showed a number of new "party themed" decorations in addition to the chocolate fountain with 4 candles. As you said, we've seen these events before. We treated what we saw at Greg's as a "sneak peek". We assumed the chocolate fountain would be the global event prize. We guessed about the other items based on past experience, and we guessed wrong. In my opinion, it would have been better to leave the extra party decor out of the display until the unveiling of the unconventional news release.Quote:
Originally Posted by Nick[Supercell]
http://i48.photobucket.com/albums/f2...psxebo6elz.png
It was you that said 'people quit games...new ones start playing'. In other words, 'so what if people aren't happy about stuff?!'Quote:
Originally Posted by Nick[Supercell]
How was Halloween the same? There was the Ghost on the Lake, the Personal Goal Rewards were Deco (as they were at Christmas) and there was deco available to all IN GAME.
*same event as we always do*. *no one complained last year* Yes, my point exactly. You dropped events because they were too hard to set targets for and a YEAR ON with the same events, week in - week out, people are bored of them.
You know if you put PARTY DECO on Greg's farm around your Birthday it's as good as a sneak peek. It was being discussed on the forums. Birthday event, birthday party deco, not released into the shop, being told it was going to be available in an unconventional way, it's disingenious to say you didn't promise anything. Sneak peeks don't 'promise' anything, this was no different.
Yes you fixed the reward for the event, but not for 3 days. 3 days of people not knowing if it would be fixed or not, not knowing if the personal goal prizes would be changed to deco or not, not knowing if you'd run the event next week instead or not. Then on top of that having to trash loads of orders because the machines weren't unwrapped for half of the event, let alone putting out anywhere near enough produce to fill the continual orders for new products - so it was either another Trash fest or soend diamonds.
But you're right. No one is forced to spend diamonds and in future it won't be such a giant disappointment to find that there are things that some players can no longer get through 'in game' play - things they were led to believe they would be able to get through in game play. A MAJOR SHIFT which you are glossing over.
Thanks Mini, that was a far better explanation than mine.
I do not believe you will get a deco with that offer. Keep to the three new ones.Quote:
Originally Posted by SmallChange
Snap!
You did good, too, Small Change! It's always reassuring to find that others are interpreting things the same way I am.
It is also helpful to hear other voices and points of view. Generally good discussion, farmers!!!
Greg's farm was updated when we went live, to my recollection. Assuming something can be a bit dangerous, at least of a emotional level. I am sorry if you or anyone else assumed that the decorations on Greg's farm would be tied to the Birthday event. That being said, we never commented on them, thus never made any promises either.Quote:
Originally Posted by MiniGardener
I just replied to a question. Some players quit playing any given game for some reason, and new players will start playing those games. I never said "so what" or "we don't care". I just answered a question.Quote:
Originally Posted by SmallChange
The event was the same - global event with a special prize if the global goal is met. That was the one I was referring to.Quote:
Originally Posted by SmallChange
We dropped one specific event a long time ago as it was impossible to predict. Players were left without the global goal prize. We thought it was best to drop the event-type. This has been discussed in many threads a long time ago.Quote:
Originally Posted by SmallChange
We never promised that the decorations will be as a part of the event. The decorations were there from the moment we updated the game. That's how it works, and has always worked. As I pointed out in a reply above, "assuming something can be a bit dangerous, at least of a emotional level". Obviously it's not our intention to disappoint players, but assuming something without an official confirmation can result in disappointment.Quote:
Originally Posted by SmallChange
The fact that we weren't able to react quicker, we take the blame. That was our bad.Quote:
Originally Posted by SmallChange
Going around in circles... As I pointed out earlier in this thread - boat orders get filtered so that they do not request for new products from new machines. Truck and visitor orders do not. Something we will look into in future updates. And this is how it has been since we introduced the filters years ago.
Cheers,
Nick
No the boat orders did not get filtered out before the machines had a chance to be finished. I have screenshots and letters to support time stamped in support of this if you would like to see them.Quote:
Originally Posted by 'Nick[Supercell
Thank you Mini and Small Change for expressing my feelings and thoughts about this. :):thumbsup:
I tried earlier to explain that the problem is that you can't buy these new decos in-game anymore. I have lots of diamonds, vouchers and coins to spend on goodies, but I refuse to buy anything with real money (mostly because I will lose my movie tickets - and I'm loving and playing Hay Day since September 2012!). Why? It has never been necessary - until now. I collect nearly every deco item available (unless I don't like them) but now for me it's impossible to get them at all.:(
Nick, very easy to say you listen to people. Whatever you're producing, it will have been asked for in forum ideas....
You'll do a great job (Has someone ever mentioned bats... oh no. We're having them with haloween) to put something in game that hasn't been mentioned minimum once in forum ideas.
And i second mini that showing balloons, castle and pinata right after update was promising something as we got those items shown with Christmas and Haloween... So bring these deco's in combination with the fountain and YES we will assume they will come in event like other events...
Further on: I started a thread about doing something surprising with events etc. You don't even react on that.
Many people are annoyed and bored by yet another visitor event 2x coins or fishing.... it's very predictable what will come. You made mistakes earlier. Easter 2014 you were on holiday as everyone on first day said goals couldn't be made without sleeping. You don't do drag and drops because of that. While if someone had been there on office it could have been saved. I thought goal was 500.000.000 cotton items to be made. If making blouses it wasn't possible even fully mastered....
Easy to set a far away goal in a time no-one is online much, and most people are celebrating with family and later on say it is unpredictable. We WERE saying goal wouldn't be made. Next failure (you weren't back from holiday) was new years event where goal was set some nearer but having many people on holiday not to be made.
And still you are avoiding our questions. Yes. You are.
Top of all is the pile of failures.
1. Update went wrong. People had to buy diamonds. Oké we were compensated...
2. Update went wrong. Products from taco and tea were asked. On saturday it was possible to make products with those...
3. Gregs farm was covered with prizes. In AMA (long before update) was told they would come unconventional. Don't show them....
4. Event showed just diamonds. SC wasn't there to react.
5. Update went wrong. Fishing event was broken up and replaced by boat event....
6. 6 days ago and in AMA too there were speculations in forum. I just bumped 3 threads....
I don't want to spoil your future holidays, but knowing update went wrong, already knowing there was coming a truck event that would ask for things we didn't have.... i would have had someone to check every now and then how things were organized.
I don't know why Snakiddy was banned, but that is the worst option to do with clients. YES. we're clients. :D
edit: I'm not attacking you, Nick. You're the customer manager and the man to aim comments to :D I'm attacking the firm.
i second this! If it was widely known new decos were only available for £££££ then maybe there would not be so many hurt feelings..... As it is many believed the birthday event would be something different, with new decorations as prizes, rather than the normal weekly event with a different decoration at the end......especially as to finish the event it took a special effort as many trucks asked for items that were not available for all.Quote:
Originally Posted by WhatNotHappy
Thank you Heasewood for understanding what I was trying to get across.
And to MiniGardener for your earlier comment.
The filter is 48 hours if I recall correctly. I need to verify this tomorrow at some point when I get to the office. There's a chance that if a building takes more than the given filter-time, some boat requests can request products from the new machine. Again, something we will look into. Note - it doesn't filter out new products produced in old machines tho!Quote:
Originally Posted by Bestajunior
Oh trust me, forums is only one channel we follow. :) We do not simply do something is it has been requested once or twice, but if the idea is doable it may still get into our backlog.Quote:
Originally Posted by Vfrood
We put stuff into the game which has never even been mentioned. That's because we need a roadmap which we follow. On top of that, we add features/ideas which come from our fans, not only on the forums, but on all channels.Quote:
Originally Posted by Vfrood
A promise is always a promise, and we have done no such promise.Quote:
Originally Posted by Vfrood
I most probably have read it, made notes and moved on. I don't comment on all ideas as you may have noticed. I take notes if I feel the idea is worth noting, and if I am unsure I ask our designer to take a look as well.Quote:
Originally Posted by Vfrood
Sorry but I am missing your point here. :/ We dropped the item-drop event type because it was too difficult to predict the outcome. That was said a long time ago.Quote:
Originally Posted by Vfrood
Read my reply above. Changing goals of events on the fly is to my knowledge not possible!? The prize (like we did with the current even) is via a maintenance, but changing the required amount (for the item-drop events) is not. Can't really remember to be honest, as that event was dropped quite some time ago and haven't looked into it in a while. I can try to get an answer to it later when I get back to work (if it even makes sense as the event is not coming back).Quote:
Originally Posted by Vfrood
I am still waiting for questions. Not accusations, nor going around in circles.Quote:
Originally Posted by Vfrood
Tho there's not a single question in the above, I will cover them for you:Quote:
Originally Posted by Vfrood
1. Yes there was a flaw with the new crops. We compensated with diamonds, and later on gifted the missing crops.
2. Like I have commented above, the filter works for x-amount of time no matter which machine. Something we will look into. And the filter works only for boats, which is something we will also look into.
3. Greg's farm has the new decorations yes, always. That's how the game works. We never said they will be a part of the event.
4. Event showed diamonds due to a hiccup, which we fixed early on Sunday.
Trucks have always worked like that. You can trash them if you can't make them. New orders respawn every 30min so it's not the end of the world to trash the orders.Quote:
Originally Posted by Vfrood
If you break the rules too many times, you get automatically banned. Simple as that.Quote:
Originally Posted by Vfrood
Not really, I am a community manager. I am here to make sure your voices are heard and that you get replies to your questions. Sort of a messenger.Quote:
Originally Posted by Vfrood
Now I a off to sleep and continue tomorrow, unless things are just going around in circles (in other words, nothing new I haven't already commented on or replied to).
Cheers,
Nick
http://supercell-forum-content.s3.am...quote_icon.png Originally Posted by MiniGardener http://supercell-forum-content.s3.am...post-right.png
This is what we considered "promoting": the display at Greg's farm that appeared several days before the party event that showed a number of new "party themed" decorations in addition to the chocolate fountain with 4 candles. As you said, we've seen these events before. We treated what we saw at Greg's as a "sneak peek". We assumed the chocolate fountain would be the global event prize. We guessed about the other items based on past experience, and we guessed wrong. In my opinion, it would have been better to leave the extra party decor out of the display until the unveiling of the unconventional news release.
http://i48.photobucket.com/albums/f2...psxebo6elz.png
Greg's farm was updated when we went live, to my recollection. Assuming something can be a bit dangerous, at least of a emotional level. I am sorry if you or anyone else assumed that the decorations on Greg's farm would be tied to the Birthday event. That being said, we never commented on them, thus never made any promises either.
Bill Clinton would be proud of you, a politicians answer if there ever was one. Never EVER before has deco on Greg's Farm not been available 'in game'. You saw it being discussed and you didn't say we had misunderstood. You NEVER make promises, it's not really how it works. You sneak things onto Greg's farm & then release them IN GAME, or have done until now, so we assume things aren't suddenly going to change. Just look at the photo, how can you say we should not have assumed it was part of the summer update or birthday celebrations? Oh no, much more reasonable to assume that birthday party decorations were just going to be some random items offered as an incentive to buy diamonds.
http://supercell-forum-content.s3.am...quote_icon.png Originally Posted by SmallChange http://supercell-forum-content.s3.am...post-right.png
How was Halloween the same? There was the Ghost on the Lake, the Personal Goal Rewards were Deco (as they were at Christmas) and there was deco available to all IN GAME.
The event was the same - global event with a special prize if the global goal is met. That was the one I was referring to.
You asked how Halloween was different, I told you. We are talking about the whole event, not just the 'trucking event' bit
http://supercell-forum-content.s3.am...quote_icon.png Originally Posted by SmallChange http://supercell-forum-content.s3.am...post-right.png
*same event as we always do*. *no one complained last year* Yes, my point exactly. You dropped events because they were too hard to set targets for and a YEAR ON with the same events, week in - week out, people are bored of them.
We dropped one specific event a long time ago as it was impossible to predict. Players were left without the global goal prize. We thought it was best to drop the event-type. This has been discussed in many threads a long time ago.It doesn't matter if you dropped 1 or 10, the fact is it/they were, as you said, dropped a long time ago & nothing new has been added. People are bored of them. Why are you ignoring the fact that people are bored with the current events?
http://supercell-forum-content.s3.am...quote_icon.png Originally Posted by SmallChange http://supercell-forum-content.s3.am...post-right.png
You know if you put PARTY DECO on Greg's farm around your Birthday it's as good as a sneak peek. It was being discussed on the forums. Birthday event, birthday party deco, not released into the shop, being told it was going to be available in an unconventional way, it's disingenious to say you didn't promise anything. Sneak peeks don't 'promise' anything, this was no different.
We never promised that the decorations will be as a part of the event. The decorations were there from the moment we updated the game. That's how it works, and has always worked. As I pointed out in a reply above, "assuming something can be a bit dangerous, at least of a emotional level". Obviously it's not our intention to disappoint players, but assuming something without an official confirmation can result in disappointment.
Changing something fundamental results in disappointment. We were NOT wrong to assume the deco would be available IN GAME. You have significantly changed the playing field & wont even admit it.
http://supercell-forum-content.s3.am...quote_icon.png Originally Posted by SmallChangehttp://supercell-forum-content.s3.am...post-right.pngYes you fixed the reward for the event, but not for 3 days. 3 days of people not knowing if it would be fixed or not, not knowing if the personal goal prizes would be changed to deco or not, not knowing if you'd run the event next week instead or not. Then on top of that having to trash loads of orders because the machines weren't unwrapped for half of the event, let alone putting out anywhere near enough produce to fill the continual orders for new products - so it was either another Trash fest or soend diamonds.
The fact that we weren't able to react quicker, we take the blame. That was our bad.
Going around in circles... As I pointed out earlier in this thread - boat orders get filtered so that they do not request for new products from new machines. Truck and visitor orders do not. Something we will look into in future updates. And this is how it has been since we introduced the filters years ago.
Cheers,
Nick
EDIT: it has dropped all of the quotes, but I sure you know what they're referring to from your own post.
Exactly, expertations were raised and not met. That can only end in tears. I, for one, am disappointed that I will miss out on the fun of having these deco on my farm. Not angry, just disappointed.Quote:
Originally Posted by Heasewood
Flabbergasted here....
I upped 3 threads from only 2 days ago last post, to prove we really have talked about Gregs deco's and no-one from SC has reacted in any way to put our high expectations on hold. I was told it was against forum rules. In my opinion the three threads were surely relevant to prove we talked about it and even long before starting event and SC still at HQ. Maybe it had been better to make links to the 3 threads. But it proves that expectations were there.Quote:
Acceptable Use
Using the search function, you find a post that may be a few months old but is relevant to a question or concern you have. You reply to said thread adding relevant discussion that would continue the conversation and get new perspective from newer users. How old is too old? That's like asking how hot is too hot for bath water. Each person would have their own tolerance level. It depends on the topic and how relevant the new information is being posted.
Maybe you should read them tomorrow :D I'm going to sleep too :D
I too am disappointed that the only way to obtain the decor is to purchase the diamond packages. Seems to put it out of reach of many players.
Definitely disappointed but Nick did say in an earlier post that we shouldn't be surprised...especially the long-time players. I have played since the very beginning and, until now, it seems that everything has been obtainable through basic gameplay. This really changes things. I don't buy diamonds. Ever. I'm a little jealous of those who do but not purchasing diamonds is my choice and I'll have to deal with it. So now, it's free-to-play-but-you-don't-get-the-cool-stuff. I do love my decorations but I find myself playing more for the social aspect of the game. I think lots of us play because we've met some wonderful people and we value those relationships.
So yes, a bit shady to get us excited by putting the decos on Greg's farm but not terribly surprising that they're only available with a purchase. Yay for y'all who get them! I will be balloon-less, piñata-less and bounce house-less but I will have more plants in my real garden, more fabric in my stash and I might just get a piñata and beat it with a stick in my back yard. Y'all are welcomed to come over. I'll provide the prizes...my parties do not require you to purchase anything. ��
I don't buy diamonds either - my choice and I agree with you��Quote:
Originally Posted by Winky
I could have written this post about me. I also buy diamonds on a semi-regular basis, and I have been waiting for a discount offer for 2 days, so this morning when I opened the game and saw the packages, I just got those instead... Then i came here after a hoodie mentioned that people were unhappy. :straightface: I was looking at it as a bonus for something I was going to do anyway, but it makes me sad that so many feel excluded. Perhaps in future offerings, it might be less of a surprise as to how it will be offered? In theory, I dont't think anything was wrong with this type of offer, just maybe the way it was hyped?Quote:
Originally Posted by Bestajunior
I'm officially coining this failure of a bday celebration:
SC's Bogus Birthday Bash
Oh well, at least I can fall back on the amoozing new chat system :smirk:
/sarcasm
I think that would have been very nice.
SC: Happy Birthday to me...give me $40 bucks
ME: ....I dont want to celebrate your Birthday that bad...
Quote:
Originally Posted by Blueroo2
hahahahahahahahahaha....perfect.
It does mark a change in the way decor is offered and that is fine. I am just disappointed but it is my decision to buy diamonds or not.Quote:
Originally Posted by d2l5p2
😂😂😂😂Quote:
Originally Posted by Haystacker
I see a few are quite annoyed by this, but SuperCell are a business. If anyone was thinking of buying Diamonds in the near future; their decision just got easier to buy them now for the deco.
If you are one that never buys Diamonds; or have no immediate plans to do so, just ignore it and keep on farming.
Well considering they still have to make money and the fact that Greg's farm showed us the decos before it was informally announced that we would have to get them through an unconventional way (wasn't popular in how it was introduced I'll admit... and I think SC gets that now), I believe this way at least they can still make money, but also reward the players more if choosing the higher option.... then maybe the feeling of getting ripped off won't be as bad.
What a heated thread! *cranks up the a/c to cool it off*
Anyway, my main disappointment stems from the fact that although no one at Supercell officially told us how the decorations would be made available, it was a little misleading putting the bouncy castle, piñata, and balloons *with* the chocolate fountain on Greg's farm. Since they were clumped together, I just assumed then that all four decorations would be available to be won via the Birthday Event (or be available for purchase with coins/diamonds afterwards in the store, like what usually happens!). It would have been better if the other 3 decorations were on a separate area of Greg's farm...somewhere away from the chocolate fountain. :unsure:
(I guess this is where people might say, "You know what happens when you assume!")
... and grind your teeth every time you see a farm with balloons, a piñata and bouncy castle that you don't have because you couldn't afford to buy the diamond packages ...Quote:
Originally Posted by daz258
Quote:
Originally Posted by taoyingying
Supercell CEO posted on the Supercell website that the new owner Tencent and Supercell agreed it will "continue to be operationally independent". I think we may assume the terms of the agreement will not allow Tencent to interfere with the creative road maps as envisioned by the current game teams.Quote:
Originally Posted by Nick[Supercell]
In other words, the premium decos and special diamond package was dreamt up by Team Hay Day and not under pressure by Tencent. Fortunately for us, THD is still in charge of its destiny without outside interference.
I like the new premium decos but won't buy them because they're too pricey ($54.97 USD).
To the farmers who have bought them, I would like to thank you for supporting and sustaining the game in ways I cannot. :)
Anyway, I read this whole thread, and it was awesome.
Tell me if I'm wrong. Are some of you repeat-posting in this thread, because you enjoy interacting with the forum's community manager, and it's a way to keep the conversation going?
It's why I'm posting. :) It's like a treat when Nick jumps into the deep end of the fandom pool with the rest of us. :D
My suggestion is not to assume. :) I have said it before. Things change, and I know, people are afraid of change. That is a fact also in real life. But we have gone through this topic 100 times now, so let's drop it.Quote:
Originally Posted by SmallChange
The event is the trucking, or fishing or boat etc. The ghost on the lake etc. are a part of the theme, NOT the event.Quote:
Originally Posted by SmallChange
We will look into event-types at some point, but we never promised new ones for this update. I don't see the relevance here. If you wanna talk about new events, suggest some in the ideas forum.Quote:
Originally Posted by SmallChange
Assuming it would be a part of the event was the problem. We make a lot of changes in the game. Balance changes, color changes, art changes, chat changes etc. That's normal for any given game. I know changes are scary, and may come as a surprise but that's how it goes.Quote:
Originally Posted by SmallChange
Yes, this was one of the most complex post to reply to in terms of messed up BB code. :) No idea why there's BB code for font changes, quote images etc. which messes up the post, when you can use the quote BB code which does it all for you. I hope I didn't miss out on anything.Quote:
Originally Posted by SmallChange
I have (or had) read the threads, but we don't usually comment on speculation. Bumping threads just because of bumping them is a bit against the rules, and you should know it. If you want my attention to a thread, PM me and I'll look into it.Quote:
Originally Posted by Vfrood
If anyone has any new questions which haven't been covered already, please go ahead and ask. Oh, and if you are new in this thread pls read all my replies so we avoid repeating ourselves, mkay! :)
Cheers,
Nick
Talking a bit more about the dropped drag n drop event. I understand the drag and drop event has been removed because it was too difficult to predict. (However everyone could predict the goals were set too high by the first hour, not sure why SC couldnt see that coming, i mean asking more products then you could ever produce in that time is just common sense the global goal couldn't be met, only using Tom could help you to meet all the goals which for some is understandable impossible to do that) .
But in stead of using this event for special events, can't it at least be used for the normal events with a 5 diamonds as final prize once in a while so supercell can learn from it what are good amounts to ask and people wont get mad if the global goal didn't meet?
I think more people will be happy having this event back then people getting angry they didn't win 5 diamonds once in a while. Now we don't win the 5 diamonds either each week, so it won't make difference for us as players.
The last time you used this event was for special prizes which you couldn't get in any other way, you put unrealistic goals which only could be met with the help of Tom and on top of that you put that event way too late. In any case we would win the special decoration it was anyway already time to remove those related decorations from the farm because Christmas was already over by then. So it was a combination of problems with that event people got mad about.
I think using this drag n drop event once in a while with the standard 5 diamonds prize would be a nice compromise for all of us.
okay, after an hour of reading posts, i think SmallChange as addressed all my concerns quite well so i have just a couple of things to say...
1. Nick (not just you, but ur the one answering questions) - you said many times how some ppl hate/like/love the new updates. i'd like to know just ONE person who LOVED spending $55 of real money to get decos, that's just ridiculous to say. i buy diamonds, and not the little packages either, that ends now.
2. I resently sent another game i play (or use to play) a note because of an update they had that had many glitches. i had to spend many "diamonds" to get out of the glitch and sent a letter to them requesting them back. i received a pointless response from their support team and thus replied angrily telling them they should learn a lesson from the Hay Day support team. at this point you had just handed out diamonds to everyone for the crop confussion after the new update. now i regret sending them this, so sad. i can say they use to be alot like this game, everyone loved/supported the team, bought "diamonds" to support them, and would always tell nay sayers to have patience when a glitch did occur. over time as their greed increased many ppl still played but you saw a difference. forget anyone supporting you in the forums....we will all turn negative. forget the ppl that love the game buying diamonds...they no longer love you and don't care to support you.
That's about it.....i guess i'm just really disappointed
Don't mind me. I'm just here to read the comments.....*stuffs handfuls of freshly made popcorn into my mouth*....this is better than cable *grabs another handful of popcorn and stuffs it into mouth* *chews loudly* he did what now?!?! *chokes on popcorn* Oh girl no you just didn't!! *snaps fingers angrily in air*
This is amazing!
- A thread that started out as a "let's guess what is going to happen" fun thing has generated almost 200 posts in less than 24 hours!
- It has generated a ton of emotion without getting closed!!! Way to go, farmers!
- It still has new people joining the conversation. People like Ednet and ejarvis who posted a bit before me who have taken the time to read the entire 19 pages of posts. Others who have posted late in the discussion also obviously took the time to read all the previous posts.
- Nick put in a really long day working to address issues as they arose.
So, now we have to try not to repeat ourselves to keep the thread going...
Here are Ednet's very good ideas on the topic of drag-and-drop...
http://forum.supercell.net/showthrea...=1#post7746584
Finally, here's something I think would be reassuring to many of us...
A little package from Alfred containing a birthday balloon with the following note:
Hi, farmers!
We were so pleased and excited to put out a huge amoozing update for you that coincided with Hay Day's 4th birthday. We've been looking forward to both things as much as you have! A lot of things went really well, but a few things that we didn't anticipate left us with egg on our faces.
- Because of the excitement generated by the WWF panda, we thought offering other special decor as a bonus for purchasing diamonds would be well received. We're evaluating how that is working out.
- Some changes to regular features were omitted (summer decor in the shop and the chocolate fountain graphic in the event notice). After the sheeps' antlers issue from an earlier seasonal change, we thought we had these things covered, but it seems that we still need to do a bit of work on our "punch list".
- We thought that the boat crate "fix" for products from newly introduced machines was in place. We're checking the coding for that for future updates.
- We're rethinking the timing of having major releases coincide with major holidays
Thanks for your patience! Enjoy your birthday balloon! If you want more, they come with the $4.99 birthday diamond package.
Have an amoozing day!
Quote:
Originally Posted by Nick[Supercell]
That's so patronising. We are not AFRAID of changed, we are brassed off that you have changed a fundamental way in which HD operates, being 'everything is available to everyone if you are patient and play the game'. You have said that often enough in the past, now for the first time ever things are unavailable to people who cannot buy diamonds. Things for a birthday *theme*, not just a random thing. That's a Fundamental change in SC philosophy, ignore that all you like, blame it on us 'being afraid of change', blame it on us assuming things...the point you are missing here is that not holding your hands up to that is another thing that erodes our trust in SC to treat players fairly.
OK. Birthday theme, not event. It doesn't change the fact that the Personal Goals for Halloween & Christmas were Deco put on Greg's Farm then given as Event Personal Goal prizes. You knew that's what people were expecting to happen as it had before, as was being widely discussed on the forum, you chose to let people think that, then you seem surprised when people were less than happy with this event/theme.
The relevance of the 'boredom of the events' is that you keep sayng it was a Special Birthday Event & when we said it must be if it's not going to ask for items we cannot produce, you allowed us to continue to think that, simply saying we wouldn't be affected by not being able to make the products.
We have suggested a lot of different events on the Ideas Forum, but of course as no one replies to us, we have no idea if anyone from SC has seen them or not. I'm kind of assuming not as you are making the suggestion I do that...
I know changes are scary
Scary? Seriously Nick? Continuing to be patronising really doesn't help. They're not *scary*. This isn't a change to colour/chat/design - it's a fundamental change to the SC philosophy of everything being available 'in game'. Choosing to ignore that that is what people are *annoyed* about speaks volumes.
Anyway, a reply isn't necessary.
Mini. They really need to employ you!! :heart:
The way I see it too, I am not scared of change I welcome it. that was misleading hype and a NASTY surpirise not change.Quote:
Originally Posted by SmallChange
But considering Nick's reply, we now know the future ahead will be like this, because that is what change is.
MiniGardner that is spot on, we want an apology for SC's very big role in this disappointment and that is what will help players feel a little less upset at this whole thing. Just denying they did anything wrong is antagonizing.
However I definitely don't want any package containing birthday deco as I would hide it in my storage behind the many many dusty old garden gnomes, they wouldn't do this anyway as it would upset those that bought the packages, believe me they won't have problems foreseeing this.
Someone mentioned they should have seen the goal would not have been met in that christmas/new year drag and drop fiasco. I say they should have predicted the this fallout too. And I think they did in both cases that is why they were so silent.
But anyway lesson learnt, as said earlier things are changing, I will farm till the items needed for game play are sold in the same manner and then I will say my sad goodbyes.
THIS! - Exactly.:thumbsup:Quote:
Originally Posted by SmallChange
Nick, afaik you didn't answer this massive change.
To put it in a question: Why did SC change its philosophy to offer deco only available with real money? Why did you change a running system everyone was happy about?
Will these -now superexclusive - deco items be available to buy in-game next year (like last years birthday cake)?
I was talking about any updates, not only this one. Some loved the edit mode, some didn't care, and some were disappointed (hate is a strong word) and that's ok. We can't please everyone. :) There are several players on these forums who have said they bought all packages, on Facebook there are several players who bought all of them, which mean they must like it. They don't complain at least. :)Quote:
Originally Posted by ejarvis226
Thanks for your feedback, duly noted!Quote:
Originally Posted by ejarvis226
The hype was setup by the players themselves, not us. We never teased about the decorations, nor commented on assumptions.Quote:
Originally Posted by WhatNotHappy
Change is inevitable! :thumbsup: We have no plans to introduce production buildings with diamond packages however. That would change the course of the gameplay itself which is not in our plans.Quote:
Originally Posted by WhatNotHappy
I am sorry if you feel disappointed, but the hype was built up by the players themselves, creating assumptions and speculations.Quote:
Originally Posted by WhatNotHappy
Buying the diamond packages is optional, so if you choose not to, that's your choice. :)Quote:
Originally Posted by WhatNotHappy
We don't have a crystal ball, sorry. It's just impossible to predict how many players will participate, so it was an event we dropped. Too many lost global goals. Not happening again.Quote:
Originally Posted by WhatNotHappy
Like I said, we have no plans to introduce diamond packages with production buildings.Quote:
Originally Posted by WhatNotHappy
We made the choice because we wanted to give it a go, and try something out-of-the-box. Will we do it again? Maybe, can't say. Will these exclusive decorations become available in the shop sometime in the future - probably, eventually. When? No idea.Quote:
Originally Posted by bender018
Cheers,
Nick
This is the thread I posted my boat order in. I will not hijack this BD deco discussion any further with this issue. Perhaps if you could point out where we were informed about the 48 hour filter that would be ever so helpful. And this boat was for products from new machines. Not new products from established machines.
http://forum.supercell.net/showthrea...24#post7747624
Quote:
Originally Posted by Nick[Supercell]
Replied. :) Thanks for not going too OT.Quote:
Originally Posted by Bestajunior
Cheers.
Nick
Really dont care since the decos are awfull and never bought diamonds and never will.
I very rarely post on forum but what about those of us who purchased the expensive chest of diamonds the day before the offer. We lose out or does SC expect us to buy more purely to get the decorations. I for one am not impressed to say the least. Come on SC play fair !
Thank you for your feedback! I will let the team know! :pQuote:
Originally Posted by Nunovsky
Cheers,
Nick
Same thing as with a TLO's (diamond special offers) - if you buy one now for full price and tomorrow you get the offer, not much we can do.Quote:
Originally Posted by Oldbat1
Cheers,
Nick
As the initial shock of all this birthday fiasco wears off, i do want to say one more thing:
For a lot of us who read/post this forum, HD is not just a game. It's the place we come after a long day to chat and relax. We meet new ppl and have tons of fun and whitty chat. It's the place we have choosen to spend our time and our actual money. SC has created a wonderful addition to our lives and a type of second family.
Nick, i have to commend you on replying to all of our concerns, even though we may not like ur answers. There are many support teams out there that will simply ignore their customers and wouldn't even bother to respond. I'm gonna take the fact that you did respond as one that SC is actually listening and will take all these concerns into consideration when developing future updates/additions.
Please don't make this mistake a second time. I think we can all forgive this one as just an "oopsie" on trying out new ideas, but to go through it again could be disasterous, and i really don't want to lose this game.
Thank you Nick
I'm glad to see Nck reply, to know SC is listening.
My 5 cents worth is to say... Just coloured pixels, people. Either buy them or not, but let's not go into meltdown over it. If you can afford it and want it, great. If you can't afford it and want it, well you have other more important priorities than pixels in life and no reason for thinking you should have got this lot of pixels in particular free. And if like me you aren't much into decor, well...
Everything in this game are pixels. This forum is here because of those pixels. Every thread in this forum is talking about pixels. Those pixels costs money. SC is making billions off pixels. Let's not trivialize people's concerns just because they're pixels.
The company's questionable business practices and policy is in question here. It's more than just pixels.
Ok off topic but OMG I love you Avatar 😀Quote:
Originally Posted by Farmeruk
Thank you for your kind words! :) As a community manager, it is my duty to be here with you guys and try to understand your concerns and then channel them to the team. It's because of all of you I am here.Quote:
Originally Posted by ejarvis226
What we will do in the future, in regards to special diamond packages, is still unknown. If we will bring out more, we know what to do, and what not to do. This was our first one, and we have learned a lot. :)Quote:
Originally Posted by ejarvis226
We are listening, and taking notes. :)Quote:
Originally Posted by Tomville
Cheers,
Nick
I hope you bought the Costco jumbo pack of notepads.Quote:
Originally Posted by 'Nick[Supercell