A topiary!!!!!!! They apologised for a VISUAL glitch and compensated me for a list first place and shinies spent with a freaking topiary! We have all opted out now!
A topiary!!!!!!! They apologised for a VISUAL glitch and compensated me for a list first place and shinies spent with a freaking topiary! We have all opted out now!
Oh my. This is outrageous.
A topiary? For crying out loud! Talk about add insult to injury.
It's beyond ridiculous.
Reminds me of this:
"You must bring us ---- a Shrubbery!!
(One that looks nice)
(and is not too expensive)
Otherwise we shall say NI! to you, again!"
But seriously, I know that the compensation you received is not what you were looking for. :facepalm:
Truthfully, I am not sure how SC could ever restore cups or places to folks who got zapped out of the cups by the bug. :(
I'm so sorry y'all are so frustrated.
You are not alone, and you are being heard.
:heart:
:heart::heart:
Honestly, Perky you are the light at the end of the tunnel! You are currently doing a moderator job.
My sincere kudos all go to you. Thank you for being here!
City
Well I hope it was a NICE topiary. Cough cough. So sorry. Sc has an odd way of making compensation and trying to appease players when they totally drop the ball. I've gotten some very strange "gifts" for my "trouble" before. Once a windmill appeared in a nice box on my front step. I don't remember the circumstances of why they thought I needed a windmill, but I think it was a lost diamond issue. I am pretty sure I would much rather have had my diamonds back at that point.
I am thoroughly happy with the derby compensation I received -- we finished 4th, and without the bug, should have been in the cups. I got a rocking horse (YAY) a small derby jump (YAY) and 3 bolts (YAY YAY YAY), plus a very apologetic note.
I COMPLETELY understand how a player or NH that dropped a lot of diamonds can feel they did not get "made whole" by the compensation of pixel decors. In that case, I'd go back to support and say, 'I spent X diamonds to win, and the bug prevented me from benefitting from the advantage I bought with those diamonds. I need to be compensated for THAT loss' -- See what happens, hope for a refund of lost diamonds.
But as I said, I am thrilled with my decor prizes, since I didn't drop diamonds in the Derby.
Ultimately, it it is a matter of perspective about whether one is happy with the compensation or not. I didn't spend anything that cost real money on the Derby, so I am happy with pixels and the nice note -- AND THE ROCKING HORSE I HAVE WANTED FOR MONTHS!!! :) :) :)
Hi,
Our neighborhood was also robbed of another gold trophy,
Both of us who were opted in had each done 10 x 320 in a bit over two days to reach the lead well before any other teams only to have it taken from us.
Support apologized and sent me a horse jump, i don't wish to seem ungrateful but i already have 16 horse jumps so it really doesn't make up for all the hard work and diamonds.
There was a maintenance break saying something about returning scores back to what they should have been or something like that, just wondering if anyone can elaborate on what was done in maintenance ?
From what Nick wrote over in the news section, the maintenance was to address the issue of those NHs who were demoted a league due to the derby bug, and "other things" -- not sure what those other things were, but I imagine they were also derby-related in some way.Quote:
Originally Posted by Mjax41
Hi Perky,Quote:
Originally Posted by PerkyCox
Thanks for your reply.
I don't post very often but i read forums quite regularly and i must say that i think you are doing a wonderful job as game specialist.
(I just wouldn't be as patient or as diplomatic lol)
Keep up the great work :thumbsup:
I am happy for you😀we finished 4th place cause this bug.And we received nothing just blablabla from Sc.Quote:
Originally Posted by PerkyCox
I'd re-approach support and ask for level prizes at a minimum. It never hurts to ask again.Quote:
Originally Posted by Trallala79
Explain you were denied a cup finish because of the bug. I have had the best luck being polite. A 'please' and 'thank you' goes a long way, just like my Mama taught me! :)
Good luck!
I m being heard? No, I am not like so many others. It is truely insulting. I m also on fire because support are overly friendly, flowery, so sweet it hurts my teeth. Just words, on top of all trouble I can hardly understand what they are writing. I ,too, am not a native speaker but from support I d expect better English. An excerpt:Quote:
Originally Posted by PerkyCox
"We have been receiving continuous support from you all despite we could not offer solution for your issues and we requesting you same right now. We closing working to find a fix."
For the love of little fish...that's appalling.
SC really need to get that department/agency/team sorted out, it's dire.
Yes, their English language skills are lacking. And the compliments are excessive, irrelevant and come over as insincere. It does not make me feel better about having a game fault or problem to be complimented on my farm level or boat rank, especially when what follows the compliment is wordy gibberish like you have received followed by a misdirected suggestion based on a misunderstanding of what you have reported.
I nearly banged my head on the wall the last 2 weeks in trying to straighten out their repeated misunderstanding of my problem. The problem I had, to illustrate how maddening they can be, was none of my FB friends could see my picture - nobody but me could see it in game, while they saw it in FB. First they said it must be them not me who had the problem... What, all 22 I asked, and the 5 I sent screenshots from? Plus the other 600 I didn't directly ask? Then told me my friends should report it as an issue with their farm.. What all 600 plus of them? Then they told me they were sorry that ****I**** couldn't see a friend's picture!!! At which point I was probably lucky to be able to bite my tongue hard enough and exert enough self control to not to get banned for either offensive language or for having 600 people generate an inbox meltdown for them. Problem was solved by following a game friend's suggestion and disconnecting FB, changing picture, then reconnecting... A solution which conincidentally SC support also provided a day later after over 10 interactions. For me the lesson is that it really is easier just to put up with whatever fault you have and not contact them, unless your game is unplayable.
Quote:
Originally Posted by Tomville
How frustrating!! It's just completely idiotic...the sickly false compliments and their complete & utter inability to actually grasp the problem, let alone find a solution other than 'your fault'.
Early this year (maybe late last year) I actually got a reply from a real person and it was so refreshing. So nice to deal with an actual human being & one with some common sense as well. It should be the NORM not a rarity. They've probably no paved on yo greater things. Since then it's been absolutely and utterly dire...there really is NO point. Last Tim e I tried to get something sorted out they just totally stopped replying. I give up - which is probably what they're aiming for.