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I am most definitely not a bot but appear to have had my farm banned today. Both my main and my secondary farm.
It's been nice knowing you all.
And don't tell me to contact support, the game wont even load to get me to that point. Others trying to visit me get booted or see the message "visiting not allowed".
We (the wife and i) were having trouble loading as well, thankfully the problem is now resolved, I was beginning to worry we were banned as well.
Hate to hear your banned, supercell ever does that to us we will drop the game as well.
Oh no :(
You can't go, I simply won't let you :)
Please post in Bugs & Problems with 'Attention Nick - unfair banning' and hopefully he'll be able get it sorted with support.
I can visit your farm.
Unfortunately nothing in your RSS so I can't try to buy something.
This is ridiculous. If you can't move tools to a helper farm without suddenly being banned after doing the exact same thing countless times in the past, then how can folks play without fear here? Seriously Supercell, get your ♥♥♥♥ together! If you can't sort out who c'heats at your games from who don't and prefer to let folks in CoC openly play on computers with emulators, folks buy from FB sites selling in game items for hay day to run up your fake leaderboards, and change your TOS every time the wind blows so your pockets getting more and more lined, you just look like idiots. Your principals are clearly not what they were when you won my gaming loyalty 3 years ago. I hope selling out to a big company has been worth it and you somehow sleep at night.
Quote:
Originally Posted by rbcrewser
Wow.
:mad: @SC
You know, mistakes happen but to make it so difficult to appeal is beyond belief. We ought to have a route more obvious than finding the forum and throwing ourselves at Nick's feet and just hoping someone will take up the cause.
Never a good sign because there was definitely stuff in my RSS...stuff i was moving back to my feeder farm.Quote:
Originally Posted by SmallChange
Whatever triggers "trading" flags and bans needs some serious review. And poses the question why does it never kick in for raiders?
I am sure eventually it will get sorted out, but it really ticks ya off... How hard would it be for them to pop up a danged Captcha screen like so many websites have to prevent robotic actions.
Sorry to hear, neighbor. :(
I'm able to visit ur farm as well. Maybe it's not bot related? There are lots of players who have baby farms as well and most likely doing the same thing. Whatever the case may be, hopefully Nick can do u a solid and personally look into this himself. He's been pretty good about these things lately. Good luck buddy, hope u get this sorted out soon.
Wow, I'm sorry to hear the clueless Bot Radar has claimed another victim. If the above is your last post, then I thank you for your contribution to the forum. It was your post below which helped me to search the forum more easily.Quote:
Originally Posted by rbcrewser
http://forum.supercell.net/showthrea...=1#post6768129
You may also try this Support Contact Form. Good luck, Robin.
https://supercell.helpshift.com/a/ha...ontact=1&p=web
Let me see what I can do -- keep hope alive friend.
I think all of us with feeder or associated farms of family members do a lot of bulk transferring back and forth -- like I do with my daughter's farm. That alone should not trigger a ban for bot activity.
If you look at my and Peachie's farms, I'm buying her EMs in drips and drops to keep them out of her teeny barn, then transferring 180+ EMs back to her at once to upgrade her. We just did this 2 days ago.
Will that put our farms at risk?
Let me work my contacts and I will be back with info when I hear something.
Hi Robin ! So sad to hear this about your farm. I am able to visit it and ddnt get any message ...Quote:
Originally Posted by rbcrewser
i hope he situation could be solved soon.
Following advice of others here you should try to contact Nick directly !!
Boy, Perky, you keep piling on the hats. GASP, Senior Tech Advisor and now Hostage Negotiator. LOLQuote:
Originally Posted by PerkyCox
(don't worry, Perky, I can keep this up all day. But it's all about love.)🤓
I hope you will post in bugs. My husbands farm is also inaccessible since last IOS update. Not getting help from support. This may be a bug.
you forgot pancake specialist ;)Quote:
Originally Posted by WillieBDare
LOLQuote:
Originally Posted by WillieBDare
xoxoxoxo
HA! Girls are like, "doncha hafta make nice round pancakes to be a SPECIALIST? Yours need work, Mom!"Quote:
Originally Posted by VickyD
LOL
There seems to be a lot of this happening recently. What on Earth is going on! I just love the irony of the DD littered with poxy bot farms..... Obvious as such and yet it's the genuine players getting banned! I hope it gets sorted soon :)
lol... Best they NEVER see mine then! Luckily us English only make them once a year so my son is safe the other 364 days.Quote:
Originally Posted by PerkyCox
Sadly, when I tried to PM Nick, here's the message I got:Quote:
Originally Posted by matig
"Nick[Supercell] has chosen not to receive private messages or may not be allowed to receive private messages. Therefore you may not send your message to him/her.
If you are trying to send this message to multiple recipients, remove Nick[Supercell] from the recipient list and send the message again."
http://forum.supercell.net/private.php?do=newpm&u=8
When Nick opens his PMs, he will have a message about this thread. PROMISE! :)
Not fair play. Not fair play by sc at all. I am so disappointed to hear this Robin. I went over to your farm and was able to look around and not get booted out. I really hope this gets sorted. What kind of @*%# did this to you? So stupid. Sorry this has happened to you.
Sorry to hear, really hate reading stories of legit players getting banned.
We all want SuperCell to win the war against bots, but so often we hear real players getting caught up in the collateral damage. :(
yes Perky, sadly I think that might do it. But who knows when or why. Me and Robin have traded far more ems back and forth than he did today. And at almost the same time he was doing his trades between farms, I was trading with mine as well. Likely close to the same amounts of ems. Yet suddenly his farm was locked with no warning and mine wasn't. I just really wish the criteria for whatever sets off these bans was a bit more in depth. One glance would see he had other items than just ems being moved around. Items he made on his machines and items that go into friends crates, nowhere else. I truly hope things change for the better soon with this whole banning practice. Thank you and all who are hoping for a quick resolution to this issue. As far as I'm concerned, the damage has already been done and I will never look at this game the same way again.Quote:
Originally Posted by PerkyCox
Well the positive thing (I think) is I have at least established a dialog with "support". Now it is just a question of waiting for them to review it. Sadly I really don't think the ones sending messages or in this case emails have an earthly clue of how the game is played or what is a perfectly normal quantity to need, sell, or trade with a neighborhood.
So sorry to hear about this Robin. I have been able to visit today also and did not get any messages. Hope to see you back very soon😘
That is good to hear Robin. The bots that answer the emails at support are always "players" themselves and appreciate your "concern and frustration" (insert sarcasm emoji <here) about your problem. I am beside myself mad that you have been treated this way. Stay after them. If any of us can help in support in any way, please let us know. We are all behind you. I hope things are resolved soon.Quote:
Originally Posted by rbcrewser
This is ridiculous Robin is one if the nicest players on Hay Day. Sorry this has happened hopefully it can be resolved quickly. No point in asking why this has happened as we will not get an acceptable response. Come on Supercell get this sorted for once and for all.
Hope to see you back soon Robin 😞
We've brought it up for review, OP, please send me a PM so i can update you if I hear word before Support reaches you.
Thank you Axion for helping Robin to resolve this chronic issue.Quote:
Originally Posted by AxionXD
BTW, you're patrolling the HD subforum in addition to the Clash subforum?
Maybe you posted here previously and I missed it. :)
Thanks for the quick response Axion :)Quote:
Originally Posted by AxionXD
I am so sorry to hear this has happened Robin, and hope you are back able to play soon.
We had server issues last night it seems. Is it still not working? We will need to do a maintenance at some point to fix this properly.
Cheers,
Nick
Robin, I hope you get your farm back soon! I've been in your position and know exactly how you feel. :( It sucks to be incorrectly banned in a false positive, and then to have support send you their ridiculous responses adding insult to injury. In hindsight the 'support' messages are ludicrously funny and good for a laugh ... but of course there's no appreciating that until after your farm gets restored.
Fortunately there are great, supportive game specialists and wonderful mods who can help to get your case reviewed. I hope your farms back soon. We're all on your side!
This morning it seems have been restored.
But as shephergirl points out the responses you get are laughable.
The "oops sorry we goofed" (paraphrasing) kind of final message just leaves a bitter taste in one's mouth.
It also makes me wonder exactly what those wrongly identified as bots who aren't members of this forum do. You know the probably 99.99999% of players...
It also makes me wonder how many here have been caught in false positives. If we were to extrapolate that percentage onto the number of global players that number is going to be staggering. Anyone care to start a thread/poll to discover how many of us have triggered these "detectors"?
Good news! Great to hear that you are back. Too bad it happened at all. Perhaps sc could step up and try to fix the "bot fix" that has swept up more than a few good honest players. Maybe Alfred will come strolling up your driveway with a nice packet of diamonds in a box for you. That would be fantastic news. But that is a unicorn thought. 🌈Quote:
Originally Posted by rbcrewser
First of all, I think we can all appreciate the very fast response to Robin's issue by the SC team :)
BUT: Given Nick's post, it's not clear to me that this was a SC-misidentification-of-a-player-as-a-bot issue.
The question I would like to see answered: (1) Was Robin misidentified as a bot and mistakenly banned in a new anti-bot action, OR (2) was Robin affected by a pure server bug, not the result of new anti-bot action?
If 1, this thread has exposed a hole in the netting process that needs fixing, and that's a good thing :)
If 2, this thread has (a) exposed player fears of misidentification that need to be addressed and (b) highlighted a wierd bug in the code that needs to be fixed.
All we on the forum REALLY KNOW is that Robin had a serious farm-access issue, posted a thread about it, had the issue elevated, and got a response from SC staff that this was a server issue requiring a maintenance break to fix.
I recognize there is lingering justified anger and fear out there about past unfair bans handed down to innocent players -- and at the same time let's be cautious as a forum community about rendering a collective verdict about exactly what happened to our friend Robin's farm based on speculation in lieu of facts. :)
Most importantly: let's all have a happy Hay Day :) Derby starts when I open my farm!!
If the account works again, it was due to our nasty server issues we had last night. That's why the farm was not accessible. Our support team was not aware that this can happen (nor was I for that matter).
Cheers,
Nick
YAHOO!!Quote:
Originally Posted by rbcrewser
Baaed on Nick's responses then, this sounds like a random server bug, not a bot-misidentification.
And in-game support responses are apparently as we have come to expect: not always connected to reality.
But in my opinion, the big take-away here (as we have seen before): when you can get real SC folks to help, things can get addressed in a better fashion :)
This has been a good thread. Thanks for reaching out, Robin :)
Nick's responses are that it was NOT bot-mis-identification, but server glitch. I will take him at his word on that, and I hope others will too.Quote:
Originally Posted by rbcrewser