Laboratory glitch / Troop levels higher than should be

don't freak out i think it's just a visible bug my friend,
one of the moderators will respond in a min and tell you what's wrong

for lvl 5 barbs you need a lvl 6 laboratory.
and for lvl 6 laboratory you need a th 8.
so what is the visible bug?

sry for my bad english..

not a hacker, but a 'non-recreatable bug'. Who got EXTREMELY lucky!

FFS SC...sort this!

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Originally Posted by Rauta

We do take this bug very seriously, but so far we haven't been able to reproduce it. In order to fix something, we first need to be able to reproduce it. To reproduce it, we need more info.

Can you please send us a ticket through the in-game send feedback feature? That allows us to easily identify your account. If not, then can you tell us the clan and village name?

Also, what's the exact time the upgrade ended? Also the timezone and date would be nice, as it makes looking at the logs easier.

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Sure thing! I will do the ticket thing right now. As for when the exact time--not sure. I am in the eastern United States, and when I logged into CoC at around 7:00am, the upgrade was finished and the archers were at level 5. I would guess the upgrade completed at around 4:00 am EST (+/- 2 hours) on 1/30/13.

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Originally Posted by MARider

Sure thing! I will do the ticket thing right now. As for when the exact time--not sure. I am in the eastern United States, and when I logged into CoC at around 7:00am, the upgrade was finished and the archers were at level 5. I would guess the upgrade completed at around 4:00 am EST (+/- 2 hours) on 1/30/13.

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Just sent the feedback from within the game. Hope it helps.

Dave

this is still going on?? :confused:

seems not to have, i could be oversimplifying but it seems like a rather easy data anomaly to identify for most cases. you basically query for troops that have a level above what the laboratory level can support. that won't fix all people who didn't pay for the upgrade (as some will have now reached the proper laboratory level), but it would at least stop folks with low town halls from having this.

my assumption is that the frequency of this must be rare enough that it does not warrant a high priority.

Quote:

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Originally Posted by mcauliffetj

seems not to have, i could be oversimplifying but it seems like a rather easy data anomaly to identify for most cases. you basically query for troops that have a level above what the laboratory level can support. that won't fix all people who didn't pay for the upgrade (as some will have now reached the proper laboratory level), but it would at least stop folks with low town halls from having this.

my assumption is that the frequency of this must be rare enough that it does not warrant a high priority.

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Ok where is the queue for this.
I'm getting in line

Quote:

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Originally Posted by mcauliffetj

seems not to have, i could be oversimplifying but it seems like a rather easy data anomaly to identify for most cases. you basically query for troops that have a level above what the laboratory level can support. that won't fix all people who didn't pay for the upgrade (as some will have now reached the proper laboratory level), but it would at least stop folks with low town halls from having this.

my assumption is that the frequency of this must be rare enough that it does not warrant a high priority.

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i believe from reading about this issue the last time that while it looks like L5 troops they are actually not. :rolleyes:

Quote:

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Originally Posted by Rauta

We do take this bug very seriously, but so far we haven't been able to reproduce it. In order to fix something, we first need to be able to reproduce it. To reproduce it, we need more info.

Can you please send us a ticket through the in-game send feedback feature? That allows us to easily identify your account. If not, then can you tell us the clan and village name?

Also, what's the exact time the upgrade ended? Also the timezone and date would be nice, as it makes looking at the logs easier.

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Can replicate with hundreds (if not more) reports of it? All seem to indicate that if the upgrade was scheduled to complete during the time of a maintenance, and the upgrade in progress is not 4>5, boom! free upgrade to an 'impossible level' for that lab/TH level.

If anything, it'd be a simple DB update query to 'fix' the symptom if not the bug that actually causes this.

Update TroopLevel set TroopLevel=4 where LabLevel=5 and TroopLevel=5 (Over simplifying, but you get the idea. Since A Troop Level of 5 with a Lab Level of 5 should be impossible, just roll back to a 'possible' level.)