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Hello, I'm trying to access the in-game message for an account problem, but I cant seems to find the message icon, or any way to directly contact support team.
The problem I want to address is to switch to new google account due to loss of ild google account.
Hi! :)
Open game
Tap on cog/gear icon top left
Tap on first tab (settings)
Tap on "help and support"
Look for contact button top right of screen. Tap it! :)
If none showing, tap on any topic, mark it as unhelpful, and a "contact us" option appears.
As the help centre was reconfigured after the last update, I think the contact button wasn't showing automatically, but once you've made contact, from now on it should always show on the top right of the help screen and you won't have to use this method.
(At least, that is my experience).
Good luck!
http://s23.postimg.org/7ft0cxanv/IMG...325_162210.jpg
http://s10.postimg.org/q51nql8y1/IMG...325_162500.jpg
http://s17.postimg.org/f4tnyewfj/IMG...325_162647.jpg
Sorry to hijack your thread, but I am having this same issue. There is no contact us in the help section. And whenever I click "not helpful" like the person suggested, it doesn't show up.
I need to submit a problem that is causing me trouble playing the game.
I think something maybe got weird around the update, as I keep seeing this issue come up.
Try this to contact support: https://supercell.helpshift.com/a/ha...ontact=1&p=web